Rome, Florence & Venice

12/29/2019

Excellent beautiful. Tony was great tour guide. Even gave up his free time

Service

Great vacation all went smoothly
Tour

The vatican. And venice were most memorable

11/23/2019

Make your own air flight or get stuck in economy for 14 hrs

Service

The tour was amazing! Only disappointment was that, I, who paid for everything, was stuck in economy seats on our return flight and my traveling companion hot business class & even first class! I had paid for round trip business class for both of us. I just wonder how you determone who gets the better seat. I keep expecting some sort of refund on the air fare, but nothing yet. If i EVER travel with you again, i will handle my own flight arrangements. I wanted to travel with Collette for years but my desire has soured. I doubt that I will use Collette again. Alessandro, our tour guide, should get a raise. He helped make my dissappointment a wee bit better.
Tour

The Tuscan Feast & dancing

Thank you for traveling with Collette on our Rome, Florence & Venice tour. We're very sorry your original return flights were cancelled due to the Lufthansa strike. When a flight is cancelled due to a strike, the airlines are the party responsible for your new flights. We are very sorry you did not get to fly home in business class however we have submitted a refund request to the airlines and will let you know as soon as it's processed.

Collette Support

11/23/2019

Great

Service

Carol & I enjoyed our trip Thanks
Tour

Seeing new places.

11/04/2019

Service

The guide was to direct with people and there wasn't enough restroom stops and there was way to much walking. The hotels were beautiful and the food was just ok! The Tuscan feast we all felt was a rip off!
Tour

Good friends makes for great memories!

Thank you for traveling with Collette to Rome, Florence and Venice. We're sorry to hear you experienced issues while on tour. Your feedback will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.

Collette Support

10/28/2019

Met my expectations.

Service

The package that was sent out was very information and detailed. The BDM assisted with familiarization of Collette. The app helped somewhat as well.
Tour

I loved our tour manager, Alessandro Pucar. He was outstanding, very enthusiastic, PATIENT and went above and beyond. The city guides were good as well Hotels were great-locations were great and food at the restaurants were also great.

10/14/2019

Service

The tour mangaer Alessandro Pecur was truly great. He was personable and went out of his way to ensure that each of us enjoyed the entire trip. He was knowledgeable about each city.
Tour

Tour manager Alessandro Pecur was great!!!!

10/12/2019

Nice Introduction to Italy

Service

Exceeded expectations. As a second Collette tour, the process was seamless which made the overall experience most enjoyable. The tour guide Alessandro was exceptional, personable, and so attentive. The bus driver was super and the travel experience was superb riding through the Italian countryside. The hotels could have been better (when compared to Ireland's) in that not one really provided a memorable impression except for the location of the Venice hotel. And, the dinner meals provided need to be reviewed in being too crowded, noisy, and too long!!
Tour

Already provided earlier!

10/12/2019

A terrific group of tours and will do it again every chance I get.Loved it.

Service

I do recommend them highly. The tours and everything that went with those tours were exceptional. Our tour guide was absolutely Wonderful in giving us unbelievable amounts of history and also cute and funny stories that we all enjoyed. No one could have done it better. Regardless the weather, which we had a lot of rain, he was at the head of our group, leading us with his flag held high. The tours would not have been the same without him.
Tour

Every tour we went on was Wonderful as our tour guide made it that way. The most impressive to me was Pompeii and how advanced they were in every area of life. What a terrible shame it had to end they way it did, but then, if it hadn't, we would not be seeing the life they had back them. It was hard to see a tiny baby covered on ash.

10/12/2019

Great tour - highly recommended.

Service

The Collette tour was a lot of fun - a great experience. We saw many things and learned a lot. The guide was very informative, good natured, and had a great sense of humor. He even helped us all the way to the airport - and guided us to our airline check-in...it was very helpful. I had no idea how little I really know about the world we live in! I would definitely recommend a Collette tour! ❤️
Tour

There are so many great places - I cannot pinpoint one but, the local dinners were a lot of fun. (Especially our first night in Rome with the Opera singers) A great experience ...

Thank you for traveling with Collette on our Rome, Florence & Venice tour. We're happy to hear you enjoyed your tour! Can we quote your review for a future social media post regarding this tour?

Collette Support

09/15/2019

Service

We really enjoyed the experience and the tour guide Mariangela. Got to see a lot in a short time. Hotels were great!
Tour

Great trip. Fast but saw much in a short time!

09/05/2019

Yes would recommend

Service

Yes would trcomend
Tour

Lot of fun especially with our own group

08/05/2019

Staff was very helpful and easy to work with

Service

We booked our trip directly with Colette originally in August for Reflections of Italy. Then my son's start date with his new job was moved up and we had to switch to a trip in July. The phone staff was very easy to work with in helping us select a different trip that would work with our schedule. And when I called after booking to add insurance or optional add ons, they were very easy to deal with.
Tour

Our tour was fairly short (6 nights) but we felt like the itinerary showed us as much as possible in the time available. We would have missed some of the highlights if we had been on our own. Our tour guide as well as the local guides were awesome. We would have preferred that the hotels in Rome and Florence be a little closer to the sites but the Venice hotel was a great location.

08/03/2019

I highly recommend. They did everything they promised, great tour guides.

Service

We had a wonderful time. They took care of everything for us. The lead guide, Giuseppe, was patient, knowledgeable and friendly. The local experts were very knowledgeable of their city. All of the arrangements were handled perfectly and adjustments by Giuseppe were spot on. If you’re traveling for the first time in Italy, use Collette.
Tour

These are the best cities to see. The stop in Bologna was awesome too.

07/15/2019

Service

Collette services are great. The tour MGR Maria Pilar is more than great. She provided an exceptionally high level of service & took good care of all of us. I will buy future trips from Collette & recommended it to all of my friends
Tour

Grear: Visiting the Colosseum, Cathedral of Santa Maria in Florence & Venice NOT So great: Farewell dinner

07/13/2019

Great tour, nice hotels except Florence

Service

Very professional and caring TM and driver
Tour

Food offerings in Bologna outstanding. Really enjoyed the monastery tour and dinner in Florence

06/22/2019

Would use collette again.

Service

I like the tour and the tour guide. I felt like the actual accommodations could have been a little better. Also would have liked to know about the other members the first night.
Tour

I liked the tours but wish we would have received access to some in Florence.

06/22/2019

This is a tour for those who have never been before.

Service

It would have been helpful, when booking the flight, to be told that we'd have 5 hours to wait before our room was ready. The tour guide suggested an activity that would eat up 45 minutes at best. We found our own way to a bus tour that was the best bet. The airport pickup were all good.
Tour

Overall, I felt it didn't respect our time, meaning 30 minutes wasted in Bologna waiting for a bus when we could have been shopping, the 5 hours upon arrival, too much time allotted to see David, no clue that we would not be entering the Duomo, Santa Croce, or St Mark's. We wandered around the Duomo the night before, having dinner nearby, but never thought to go in because we believed we'd see the inside the next morning. Not fair. The 42-page documentation never told us the expectation for tipping in restaurants. My favorite memory was dinner near the Duomo, which had nothing to do with the tour.

Thank you for traveling with Collette to Rome, Florence & Venice. We're very sorry to hear you were disappointed with the layout of the itinerary. Your feedback will be forwarded to the Product Design Team to ensure the written itinerary sets the correct expectations regarding the included sightseeing components.

Collette Support

04/23/2019

Service

My wife and I had an exceptional service with Colette and their tour
Tour

the BEST!! loved the History in Venice, Gondolier ride, very quaint, and the food was Great Out Tour Manager was phenomenal!!

04/23/2019

Service

Excellent, very accomodating
Tour

Our tour Manager was great. He went over and above. Exceptional!

04/14/2019

Service

Their preparation for our trip made the trip very enjoyable. We knew what to expect.
Tour

All cities were wonderful.

04/09/2019

Collette Wins My Heart Every Time

Service

Simply amazing experience! Traveling internationally with Collette simplifies the experience. They handle every little detail, and as a family owned and operated company they care about their customers. The Tour Managers and local guides are superb and exceed my expectations every time. I’m not sure I’d ever travel with another company as Collette does so well, I fear I’d be disappointed trying another company. Plus, their Loyalty Program is hard to beat! Outstanding company!
Tour

Such a wonderful tour, fabulous memories in each city. Two nights in each location is just enough to get a great taste of the local flare!

04/09/2019

Service

It was a seemless experience and great trip. I highly recommend a Collette tour
Tour

Great experience. Favorite place was Florence.

04/09/2019

Ahhhhh, Italy!

Service

Top notch service from start to finish! Hotels, meals, tours were all perfect! We especially loved our Tour Director, Savio! He was so perfect for this tour!
Tour

My favorite night was the optional tour, Tuscan Feast in Florence! AMAZING food, beautiful music and incredible company!

04/09/2019

Wonderful experience

Service

Our tour was planned with experience and culture Our tour guide had the Italian knowledge
Tour

The gondola ride through Venice was amazing. We were even serenaded.

04/09/2019

Service

The whole experience was awesome, wouldn’t change anything. I will remember this trip forever. They planned everything to well and on time the tour guides where excellent and our tour coordinator Savio was more than expected he was very knowledgeable and friendly and easy to talk too, very approachable and if you needed anything he would go out of his way to make it happen. And oh yes he’s very funny. I would definitely book another trip with collette tours and recommend one to friends and family which I already did.
Tour

Just overall excellent experience

03/20/2019

Service

Already recommending you. Well organized and well paced. Professional, informaitve and fun.
Tour

Rome was the best part of the tour.

03/20/2019

I'd go with Collette anytime!

Service

We went to Italy (Venice, Florence and Rome) with Collette Tours. They did an absolutely fabulous job at coordinating every detail along the way.
Tour

Every step of the way - Collette Tours did a great job.

03/19/2019

Excellent Experience

Service

Excellent service, smooth process, great communication, every single detail is taken care of. They take care of EVERYTHING, and one can really enjoy the vacation.
Tour

Our tour guide was excellent as well as all local tour guides. They made a fun experience. Our driver was great as well, we really felt safe on the road. Food was amazing!

12/28/2018

Collette's customer service is deplorable

Service

I called to advise them the morning of departure that my passport was misplaced they advised me I would have to get another one. By the time Momday rolled around I was sick in bed. I had taken a bad fall the end of August and was in the hospital for awhile and am still under Drs care. I resigned myself that I was losing the money I paid for my trip but then to add insult to injury Collette billed me 250.00 on 12/15 I have no idea what for. This whole experience has been a nightmare and I'm wondering why I bought trip insurance. Collette's customer service is deplorable
Tour

Never went and Colette billed me extra charges on 12/15

Thank you for your feedback. Cancelling on the day of departure due to a lost passport is not a covered reason with our insurance. The transaction on 12/15 was a refund in the amount of $205 for two pre sold optional activities that did not operate on the tour: Tuscan Feast and Rome by Night.

Collette Support

12/25/2018

Tour schedule made me pay more money on the spot for optional excursions.

Service

Missed the limousine rides because I went through Vacations to Go. Won’t do that again. All was organized and went well, except basically making me pay for excursion through Vatican City. Vincenzo said I would have to wait 3 hours if I did not go to VC. Same happened with catacombs tour.
Tour

Do you understand how long it takes for 42 people to walk anywhere, let alone a few obese women and many overweight men and women? Needs to be emphatically stated in trip description people will be walking a long way in brisk steps (not passively sauntering and resting through the tour). This made walking through narrow streets with many turns was frustratingly lengthy and time consuming. I did not like Vincenzo stating he liked his job and we needed to rank him as Excellent. The ranking of Good for him and the Coliseum tour guide was not enough—we needed to rank them Excellent.

Thank you for traveling with Collette to Italy. Your feedback will be reviewed by the Product Development Team so that certain tour aspects can be addressed and improved.

Collette Support

11/06/2018

Service

Ben our tour director did a very good job. It was too fast paced,the optional tours were disappointing. Communication in planing the trip was very good.
Tour

Venice was wonderful. Our welcome dinner was great.

07/13/2018

Amazing tour all around!

Service

Our tour guide was amazing!! Collette had everything planned perfectly. It was fantastic that the tours and a lot of the meals were included. My vacation was an amazing adventure!
Tour

Every tour was memorable. The sights and tours were well planned and informative.

07/10/2018

Service

Well planned and informative. Our guide was sympathetic to everyone’s needs.
Tour

The entire trip was awesome. So much to see.

06/13/2018

Fantastic Experience

Service

Everything was top notch, from the airport transportation, booking flights, and the tour itself. The scheduled tours, the optional tours, and free time was a perfect balance for activity and leisure. Our guide, Sabine, was terrific! I’m recommending Collette Tours to everyone, and can’t wait for my next adventure!
Tour

The tours were interesting, and I also had time to explore other places that I hadn’t been to, although I have visited Venice, Florence, and Rome before.

06/12/2018

Great tour and Guide.

Service

Customer service was fantastic.
Tour

The tour was fantastic and our Guide, Sabine, was excellent. The only reason i didn't give 5 stars was that too much was packed into one of the days (trip from Venice to Florence with both a tasting and lunch in Bologna along the way). We felt a little rushed for dinner when we made it to Florence and we wanted more time on our own to see more of this beautiful city.

05/10/2018

Service

The local guides were excellent. The included meals were very good. Unfortunately, each of the hotels we stayed in had issues. Construction on the building just outside our room, shower that leaked onto the bathroom floor and wall outlets that did not work.
Tour

Excellent local guides and included meals.

Thank you for traveling with Collette to Venice, Florence & Rome. Your feedback has been forwarded to the Product Manager for this tour. Your comments will be used to enhance this tour for our future guests.

Collette Support

11/13/2017

Service

The extra gondola ride we booked was not worth it, a very poor experience. The included meals at evening were adequate but not anything to rave about. We would have liked to spend more time at the coliseum as well. Our tour quite, however was exceptional. A very pleasant and knowledgeable young woman with a goodsense on humor and compassionate towards others. The bus driver was fantastic as well.
Tour

We are not city/crowd people's

09/25/2017

Great tour of Italy

Service

I thought it was a great tour. I enjoyed the history provided by the tour guides. The schedule and site list was well done. The hotels and group dinners were very good.
Tour

I thought the trip was a good value. I struggled with breakfasts other than in Florence but that is mostly due to my diet.

09/25/2017

Fun and memorable Italian tour

Service

Friendly courteous service throughout. All tour guides were not only full of information, but fun to be with. The main tour rep (*******) we had for the week should be commended for her knowledge and constant caring of the group. Was an unexpected pleasure that all transfers were easy and efficient and did not have to worry about transporting luggage etc. Included dinner events were great, and the optional bought events as well.
Tour

Excellent, friendly and courteous service throughout trip

08/29/2017

Great Tour

Service

Trip very well organized. Hotel selections were great. Ample free time to do your own touring.
Tour

Especially like Venice and Rome. Originally had little interest in Venice but turned out I liked Venice almost as much as Rome.

06/07/2017

Not so much of a tour as a do-it-yourself trip.

Service

Too much of a church tour for my taste. We didn't get to really go inside most of the churches, just see the outsides. Lots of free time, but then why did we pay for a tour to be left on our own? Way more walking than I expected just getting to the sights and to our hotel in some cases. Hotels felt remote from sightseeing.
Tour

Too many churches and not much input from the tour guide.

12/04/2016

Great tour.

Service

We had a wonderful time! The tour director was excellent. Learned a lot from local guides.
Tour

Loved Murano and Venice. The gondola ride. Visiting the Domo in Florence. The sights of Rome.

11/28/2016

Amazing! And Karina(our tour guide)was very caring /attentive

Service

Awesome experience

10/31/2016

Same as above

Service

Assumed pilgrimage trip was, but was not!!!
Tour

Assumed as pilgrimage trip

Thanks for sharing your feedback, Mark! We're sorry the tour did not meet your expectation. We have sent along your feedback to the product team so they can improve the tour for future guests.

Collette Support

10/12/2016

Fast paced tour with excellent guides

Service

Very positive experience with one exception. Linking up with the tour was stressful and not well planned.
Tour

Tour of Florence Academai

10/12/2016

I LOVE ITALY!

Service

I would have given you 5 stars, but our pick-up at the airport upon arrival in Venice was terrible. The instructions on where to go were confusing and when I called your hotline for help, they didn't know what to tell me. Apparently, our guide was responsible for meeting us. That would not have been possible because you expected her to be at the hotel taking care of those who already arrived. Our flight was late, but Collette made the reservation so you should have known our timeline. One of the reasons we purchased a tour was to get help with transportation. The quality of the guides was excellent, and we enjoyed our tour quide. She did a very good job of helping us with anything we needed. Her knowledge of Italy was adequate. The guides hired in Venice, Italy and Florence were very, very good. Their enthusiasm and knowledge brought those cities to life. I was very impressed with them and would highly recommend this part of the trip. The hotels were adequate, clean and quiet. Everything about this trip was wonderful except our transportation issues. When we were returning home, we had to pay baggage fees to get from NYC to Omaha, NE because our reservation wasn't booked in a complete trip, including the stop in NYC. That cost us $50. Overall, I loved the trip. I just wish I hadn't been left at the airport in Venice wondering what to do.
Tour

Our pick-up at Venice was a very bad experience.

10/10/2016

Excellent service by Collette US

Service

It was all awesome!!! *personal details removed by Feefo * is the best!
Tour

Our guide at the Vatican was outstanding....Federico

10/07/2016

Awesome opportunity for a great tour, but it wasn't.

Service

If you actually want to have some time to see the sights in Italy, don't waste your time with a Collette tour. We were very disappointed on some days, as it felt like we had wasted our time with the local guides arranged by Collette, as there was more interest in getting us into gift shops in order to generate kick-backs, than there was to give us tourists time to experience the sights. We have done out last tour with Collette. Additionally, this is the forth survey I have completed where I have expressed our displeasure, and no one from Collette has attempted to contact me to discuss the concerns we had with our trip. I guess they have made their money and are happy to leave it at that.

Hello James,
Thank you for your feedback about the local guides and the desire to have more time to experience popular sites. A member of our guest relations team will be reaching out to you shortly to learn more about your experience. We have also passed along your experience to our tour guide and product team for review. Thank you for bringing this to our attention.

Collette Support

10/03/2016

Extremely satisfied

Service

Everything from your tour guide, and city tour guides was terrific. All the hotels were above our expectations. Thank you

08/30/2016

Service

Excellent

05/10/2016

Bella Italia was a trip of a lifetime.

Service

The Bella Italia trip which included Venice, Florence, and Rome was a great vacation. Our tour director really made the trip go smoothly. Our local guides were excellent, and the tour had a nice blending of walking tours, shopping, and free time. I will definitely choose Collette for my next trip.
Tour

I really liked Florence, but I enjoyed Venice and Rome as well. In Florence we saw the statue of David when we had a free afternoon. The islands of the Venetian lagoon: Murano and Burano were also very interesting, and in Rome you can'track beat the Collesium, the Trevi Fountain, or the Vatican Museum. ree

05/10/2016

Fantastic tour.

Service

AOK!
Tour

It was our eighth tour with Collette, and our best so far. Our guide was a fantastic blend of personality and competence. Everybody loved her.

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Rome, Florence & Venice Starting From $2,399 pp*

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