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Reviews Of Norwegian Coastal Voyage & Scandinavian Capitals

Norwegian Coastal Voyage & Scandinavian Capitals

Starting From $5,889 pp*

11-14 Days • 24-27 Meals

  • Not a good value for the amount paid. The tour director was marginal.

    • Service
      3star
      Collette's Tour Director for this tour was very good at assisting with transfers and keep tour members punctual. However, he did not do anything above the minimum amount required during the tour. For example, our experiences with other companies were such that the Directors organized walks, etc. or other activities during free time if the members of the tour wished to take advantage of such activities . And other Directors mixed with the group by eating meals with them, etc. This Director did none of the above. In fact, he even announced to the group that he had gone off on his own to visit a palace. He did not announce that to the group before he left for the palace, and did not invite members of the group to accompany him. It appeared throughout the tour that he was more interested in taking photos on his own, than making himself available to the group for questions, guidance, etc. Additionally, we had requested quiet hotel rooms and ship cabin. However, some of our hotel rooms were located near elevators. Further, on the Hurtigruten vessel, not only was our room located near elevators/stair landings - but we had requested a cabin on the starboard side of the vessel and were given a cabin on the port side. And also, the view out of our cabin window was obstructed by the bottom of a lifeboat and the mechanisms to which it was attached - after paying a considerable amount to upgrade the cabin to a window/view cabin. Several of the hotels we would characterize as being below acceptable standards. Many of the important points of interest were driven by during the city tours, instead of visited as a part of the tour and paid for by Collette.
    • Tour
      3star
      The Norway in a Nutshell, and the Hurtigruten portion of the trip.
  • One of the best trips ever thanks in large part to professional tour guide.

    • Service
      5star
      PROF. JAMES FOX, RET. - REFEREE TO: MR DAN SULLIVAN, CEO COLLETEE VACATIONS DATE: JULY 8, 2018 Re: Chuck Tracy - Norwegian Coastal Voyage & Scandinavian Capitals PREMAMBLE STATEMENT Mr. Tracy’s responsibility in a recently completed tour of Scandinavia and its environs - was to inform, guide, lead, chaperon and/ or direct our group of vacationers through a maze of travel challenges. Mr. Tracy provided exemplary leadership through written and verbal communication during the entire trip. Part of Mr. Tracy’s success was determined by his quality of leadership skills (that is, leadership which informed the objective and goals of our trip in the first place) and hitting time-line goals. Mr. Tracy's responsibility cannot be understated. His effort included working with ALL other members of the vacationing group in his entourage. His efforts - as well as other areas of Mr. Tracy's work were extraordinary. For example, although not directly linked to this specific vacation agenda - much of his work-related-characteristics were also on display in his manners, empathy, and informal group discussion participation. Mr. Tracy demonstrated characteristics suggesting that Collette’s commitment to excellence does not stop with merely ‘getting’ vacationers to their desired destination, but rather a dedication to ‘real’ enjoyment in our trip - leaving few 'stones unturned' as he approached our various mini-excursions. His interest and desire to firmly and completely understand why our past informs our future is remarkable. Finally, Mr. Tracy's oral and written communication skills supported empathy for those in his charge which unquestionably serves as a model for future tour guides. Simply put, his work is outstanding. UNIQUE POTITIVE FACTORS Mr. Chuck Tracy demonstrated - to me and speaking for Mrs. Fox as well - a willingness to work FOR each vacationer as opposed to drive us there and – ‘we leave in ten minutes’ methodology - which he shared with all members in our vacation group. He also offered timely help for each transfer (by necessity, we enjoyed one (1) train trip, three (3) plane flights, and a ship voyage. Next - I was impressed that Mr. Tracy did not confuse kindness with weakness. This is an extraordinary tour-guide attribute. Finally, Mr. Tracy was energetic. He started the tour with rigor and continued a busy pace that separated him from 'the average' responsibility assigned or expected of a tour guide. POTENTIALLY NEGATIVE FACTORS Mr. Chuck Tracy demonstrated a tendency to over-worry about the need, comfort, and his personal influence on each vacationer’s personal satisfaction in the tour and to him personally. As a sort of 'Devil's Advocate' - as it were, he was over apprehensive. However, in the end, Mr. Tracy was always in the best position to reject spurious claims that ‘this could have been done better…’ or ‘why does Collette do that…’ – no matter how well intentioned our unsolicited advice might have been. COMPARATIVE STRENGTH WITH OTHER TOUR INITIATIVES Mr. Tracy – as a tour guide – holds (it seems to me) a significantly elevated position in comparison with other tour guides requiring firm, but also compassionate leadership of comparative rigor. Since I do not possess his tour-guide records prior to this specific trip - my only view is juxtaposed against this Norwegian Costal vacation initiative. Nonetheless, his work in this regard is extraordinary. RELAVANT TOUR EXPERIENCE As mentioned, Mr. Tracy's prior tour leadership work is not part of my preview. However, based on his command of resolving extraordinary challenges on this trip, his skills cannot be overestimated, in my opinion. REPUTATION OF COLLETTE FROM A VACATIONEERS’ POINT OF VIEW Collette undoubtedly prides itself in turning out tour guides fully prepared to attract future vacations with Collette. Vacationers are constantly evaluating, and re-evaluating individual tours and I would suspect that Collette is always mindful of its reputation to insure their customers are receiving the best possible tour experience. Therefore, as a client myself, I am mindful that Mr. Tracy’s rigorous approach to our satisfaction is - by extension – a boilerplate moto that each vacationer expects - 'you care to send the very best.' MR. TRACY'S POTENTIAL Mr. Tracy has potential to be a complete ‘conflict resolution’ practitioner - in my opinion – and is on the fast-track for ‘tour guide of the year’ (if such an award exists) for several reasons. First, he has demonstrated - to me - an academic and theatrical attitude combined, which appears to inform his ambition. Secondly, he is ambitious without undermining his ability for human interaction. Lastly, his personality recommends his need to work with others in a group - striving to obtain a tour outcome without offending others in the process. This is amazing in-and-of itself. ABILITY TO EXPRESS INSTRUCTIONS ORALLY AND IN WRITING Mr. Tracy's communication - both orally and written - are - perhaps - his strongest attributes. He is - or was on this tour- comprehensive - consistent, and thorough. ABILITY TO CONDEPTUALIZE AND INTEGRATE KNOWLEDGE I am impressed with the Mr. Tracy's ability to draw strong inferential data from other sources - (local tour guide specialist) - on topics covering a narrow domain of interest. He consistently provided information - in general bus-group discussions - that was the source of reflection and expanded debate. OTHER FACTORS My overall impression of Mr. Tracy suggests that he is interested in 'creating' something or 'advancing our body of knowledge' - and to that end - he seems - to me - the perfect candidate for ‘tour guide’ of the year award if such an award was available. James Fox, Professor (Retired) Geography and Cartographic Sciences Southside Virginia Community College
    • Tour
      5star
      The organization, execution, and conclusion of each day's experience was outstanding.
    • Service
      5star
      The accommodations, including hotels, ships, restaurants, coaches and excursions, were very good. Our tour leader was both knowledgeable and personable. He made every effort to enhance the our overall trip experience.
    • Tour
      4star
      The hotel accommodations in Stockholm (Scandic - Grand Central) were not up to the standards for a trip such as this.

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