Ireland and Scotland Tours and Travel Packages

06/14/2022

Service

In general, the tour and the tour guides were great. However, upon termination of the tour, my wife and I were unable to obtain a "negative covid test" to return stateside via US airlines. We were required to quarantine for almost a week. While the emergency telephone number and the attending staff were helpful, an on sight in Dublin representative as opposed to a telephonic representative would have aided in working through the quarantine period. Upon our original scheduled departure, I was directly billed by the Barberstown Castle for a two night stay which stay was to be included as part of and paid for as a part of our tour. To date, I have not received reimbursement of the over payment by Collette or the Barberstown Castle. In addition, having obtained travel insurance from Trip Mate through Collette, I filed a claim for the reimbursement of additional quarantine expenses, which claim was received by Trip Mate on May 13, 2022. To date, I have not received correspondence from Trip Mate regarding my claim. The lack of timely correspondence and resolution from Collette and Trip Mate have resulted in my disappointment in Collette and Trip Mate.
Tour

See above discussion, regarding end of tour experience and obtaining resolution of quarantine related issues.

Thank you for sharing your experience with us. We have forwarded your feedback to our product team. If you would like to set up time with one of our customer care representatives to share more about your experience we would be happy to set that up for you. We appreciate you being a loyal traveler with us and hope to travel with you again soon.

Collette Support

06/02/2022

Review on 06/02/2022

Tour

We had a wonderful time because Lorraine and Joe did a great job going over everything. We were fully briefed and prepared for each stop. We enjoyed most stops and the dining provided was very good. Only one hotel was not up to par (based on all the others). My favorite stop was Edinburgh. The tour itself was laid out well but for me, personally, I would preferred a little less shopping. Many enjoyed the shopping though.

06/02/2022

Review on 06/02/2022

Tour

We had a wonderful time because Lorraine and Joe did a great job going over everything. We were fully briefed and prepared for each stop. We enjoyed most stops and the dining provided was very good. Only one hotel was not up to par (based on all the others). My favorite stop was Edinburgh. The tour itself was laid out well but for me, personally, I would preferred a little less shopping. Many enjoyed the shopping though.

05/22/2022

Review on 05/22/2022

Tour

Wonderful trip. Can’t wait to go back

05/22/2022

Review on 05/22/2022

Tour

Wonderful trip. Can’t wait to go back

05/14/2022

Review on 05/13/2022

Tour

Problems with information from Collette while quarantined for Covid

05/14/2022

Review on 05/13/2022

Tour

Problems with information from Collette while quarantined for Covid

05/13/2022

Review on 05/13/2022

Tour

Excellent from start to finish.

05/13/2022

Review on 05/13/2022

Tour

Excellent from start to finish.

05/13/2022

Review on 05/13/2022

Tour

Great trip and great guide!

05/13/2022

Review on 05/13/2022

Tour

Great trip and great guide!

10/23/2019

Service

Saw lots of new places and stayed overnight in 2 different castles. New experiences like cooking class
Tour

Dinner show in a castle included singing, harpist and dancing

10/22/2019

Service

Our guide Laura was AWESOME, she is very knowledgeable and a joy to be around.
Tour

Again Laura was great, some of the hotels were too far off the beaten path and a couple of the excursions were less than other groups I have been on in Ireland

10/17/2019

Really great........will use Collette again!!!

Service

Locations, transportation, Guide, Driver and all great and all but one hotel, wee very good!!
Tour

Well planned, great sites, tour manager, bus and driver!! MOST hotels were really good in accommodations, service and location! Loved the "extra choice" events!!

10/14/2019

Wonderful vacation.

Service

The tour was wonderful. The sites were beautiful and variety of activities superb. We will definitely travel with Collette again.
Tour

The tour and experiences were amazing.

10/13/2019

Service

The tour was very good. Hotels were good and meals were very good. A good choice of sites and cities.
Tour

Sites were very good. I learned a lot about the two countries and the tour was very well laid out.

10/13/2019

Service

We enjoyed over all the areas that we saw, especially the Scottish high lands. The people on the trip were congenial and a good group.
Tour

Liked the variety of places and history. Even the weather cooperated,

10/03/2019

Service

Great service. Everything very organized and well thought out.
Tour

Tour was exceptional. View of Scotland/Ireland phenomenal. Just great overall! Giant's causeway, ocean, titanic museum were great.

09/30/2019

Service

Our Tour Director April was amazing - she was very knowledgeable about both Scotland & Ireland - their history - gave a lot of information - she was pleasant to travel with - very helpful - The driver Tommy was sweet - always had his hand out helping everyone off the bus - a great experience - our group enjoyed themselves and we would definitely travel with Collette again.
Tour

I enjoyed all of our trip but I most liked the boat ride on Loch Ness and the visit to the castle - I loved driving though the Highlands seeing the bogs with heather springing out.

09/29/2019

Service

Yes, overall Colette was good, they planned out a good tour. I felt we were a bit rushed though and there were a couple stops that could have been avoided....time wasters. Our stay in Dublin could have been longer and a hotel in Dublin would have been better, even though where we stayed was nice the point of a tour is to be in the heart of it all. I feel like there is more to see in Dublin that we missed and if we were staying in the city we may have had more time. We were too far out. Our tour manager was very knowledgeable and knew her material but not very personable. She seemed stressed at times, had very little sense of humor and almost treated some people like children. The joke with some is that we needed to hurry up so we don’t get in trouble. Our bus driver was excellent he was a good driver and personable. All hired toured guides were amazing!
Tour

I’m not sure I had a favorite but I was surprised and enjoyed thoroughly the Giants Causeway and found the history in Ireland fascinating. The history of Belfast was amazing. I was disappointed our stay in Dublin was short and the hotel was too far out of the city. Loved Scotland and Inverness was beautiful but the stay there was too short as well.

09/29/2019

assurances not honored

Service

When a traveler is assured that veggie options are not a problem, and then the only veggie entree available is potato and cabbage at an overpriced optional tour, even two stars are two too many.
Tour

The included tours were amazing. The optional tours were overpriced and didn't deliver as advertised.

Thank you for traveling with Collette on our Exploring Scotland & Ireland tour. We're very sorry to hear about the issues you experienced with your Vegan meals and with the pricing of the options. Your feedback will be reviewed by the Product Design Team in order to improve the overall touring experience for our guests.

Collette Support

09/21/2019

Beautiful countries, enjoyable tour, would highly recommend it to anyone.

Service

I loved the trip to Scotland and Ireland! The military Tattoo was very enjoyable! Loved seeing all the old castles, enjoyed the Titanic Museum, the scenic drive through the countryside was enough to make you want to go back. Enjoyed all the information given by our wonderful guide, Collette Dennison. She was constantly giving us background information and history along the way. She was so informative, I thought she wS reading it off a script, but when I was sitting close to her, I found that she was not reading at all, just was overflowing with history. Loved seeing the Book of Kell’s at Trinity college in Dublin as well as the tour of the cities of Dublin and Belfast - well all the cities -Edinburgh, Glasgow, etc. It was a very enjoyable tour and I would highly recommend it.
Tour

This was done earlier I this request.

09/19/2019

Service

Had a great time. Will go with Collette again.
Tour

The military tatoo was a highlight

09/18/2019

Traveling to Scotland and Ireland was a dream trip and we enjoyed every min

Service

Their service was excellent! All hotels were perfect, tours were great, Sam our bus driver was fantastic and Dave the Tour Manager was excellent!
Tour

The Military Tattoo in Edinburgh!

09/15/2019

Service

Our tour to Scotland and Ireland was very nice; well organized, well executed and very informative. Our Tour Guide, Dave, was exceptional. Our Coach Driver, Sam, was an outstanding driver and very kind to us.
Tour

The Military Tattoo was breathtaking!

09/13/2019

Service

clean busses, cordial and friendly bus driver; informative local guides and tour manager
Tour

Military Tattoo program was excellent and a thrilling experience. However there was too much free time.

09/13/2019

Trip was very enjoyable. Would recommend to my friends.

Service

Chad Nelson did an outstanding job as our Guide. Overall the places we visited and sites were great. one hotel was definitely not good. The Muthu Royal Hotel in Tyndrum Scotland was very disappointing. Toilets did not work, no hot water, mold in some rooms and very musty smelling.
Tour

Very good. Tattoo in Edinburgh and tour of Buckingham Palace in London.

09/13/2019

The trip was OK.....

Service

Not near as good as the trip I took with them five years ago. It seemed Collette cut costs at every corner they could which made for a less enjoyable trip. The tour guide was knowledgeable and enjoyable. Still a fun trip, but I will certainly look at other companies as well before planning the next one. I couldn't have imagined saying that after my Italy trip five years ago.
Tour

The group was too large for the accommodations. The driver schedule was limited which fine but than to much travel was scheduled so the stops didn't make sense.

Thank you for traveling with Collette on our Exploring Scotland & Ireland featuring Edinburgh Military tour. We're very sorry to hear you had a disappointing experience on tour with us. We value your feedback and are appreciative that you took the time to let us know how we can improve. Your comments will be reviewed by the Product Design Team in order to improve the overall touring experience for our guests.

Collette Support

09/12/2019

Service

There was TOO much FREE time for this tour experience. For the amount charged, there should have been A LOT more scheduled tours of local historical sites.
Tour

Edinburgh Royal Military Tattoo

Thank you for traveling with Collette on our Exploring Scotland & Ireland featuring Edinburgh Military Tattoo tour. We appreciate you taking the time to express your feedback on the layout of the itinerary. Your comments will be reviewed by the Product Design Team in order to improve the overall touring experience for our guests.

Collette Support

09/11/2019

Great Trip

Service

The tour director was so knowledgeable. I thought she was reading from notes but I sat up front in the bus and realized she was telling us all the facts by memory.
Tour

The Edinburgh Military Tattoo was a highlight.

08/22/2019

Service

crowed bus No leg room could not put water bottle in front of us poorest bus seating I've been on after 5Collette tours dint care for the Ameerican guide should have been from those countries
Tour

Northern Ireland was fantastic with local guide

Thank you for traveling with Collette to Scotland & Ireland. We're sorry to hear you experienced some issues on tour. Your feedback will be reviewed by our internal department managers in order to improve the overall tour experience for our guests.

Collette Support

08/12/2019

Beautiful tour

Service

Very knowledgeable guide in Conor Delaney
Tour

Landscape in and around Inverness

08/11/2019

Great Tour

Service

Great tour, Best Driver, Conor Best Tour Guide
Tour

Been on many tours, I think this was the best.

08/11/2019

Great trip.

Service

Great trip. Had airline issue at beginning but resolved and accommodations made. Great tour manager and coach driver. They could not have been any better.
Tour

I loved the Scorrish highlands and Edinbrogh. Beautiful country and very hospitable.

08/11/2019

Trip of a lifetime!

Service

Wonderful trip! So much to see. Beautiful places. Great bus driver who got us safely to our destinations. Tour manager was professional and knowledgeable on all areas we visited.
Tour

Most memorable was St.Andrews Scotland and Enniskillan Ireland. I was able to play golf right outside my hotel in Ireland Love seeing Portrush too

08/11/2019

Tour Manager was well versed in all aspects of the trip

Service

The tour manager was intelligent and gave ua so much background and History on the places we visited. He used much care to make sure we were on time and safe.
Tour

My most memorable experience was the Scotish Highlands and Irish Coastline! They were amazingly beautiful!!!

07/14/2019

Greta trip and good value

Service

It was a well thought out itinerary and with a great experienced and knowledgeable tour guide, Marc Postucci. The options were outstanding and there were no disappointments along the way. The hotels were exceptional and the measl didn't disappoint. The coach driver knew his way around and was a talented, professional and pleasant driver. We were very impressed with the trip and felt we received great value. And, The Travel Store, Karen Goodrich, did an excellent job of setting up our trip, airlines and pre trip planning and needs.
Tour

Great itinerary and experienced and knowledgeable tour guide, Marc Pastucci. We saw more than we expected and never felt rushed or feeling we missed anything portrayed in the travel outline, which was filled with good information.

06/24/2019

Service

From the time we booked the trip until the time we returned from the trip, Collette was very easy to deal with. The Collette Compass app is amazing. Our Tour Manager was incredible. Nothing but good things to say and worth noting, this was our first ever tour experience.
Tour

we saw many places we would not have if we booked the trip ourselves -

06/17/2019

Service

very professional and personable tour guide and driver. from booking to finish, great customer service.
Tour

we knew it would be a busy trip; however, there were several places/stops we would have liked to spend more time.

06/16/2019

Good basic tour, but lacking in coach comfort & local flavour.

Service

The seats on the tour bus were very tight. Poor leg room, no spot for bottle holders. This was my third Colette tour, I thought it the least enjoyable of the three. The tour manager was not local but from the USA. She was very knowledgeable with her history but lacked the knowledge of the flavour of the country & people of Scotland & Ireland.
Tour

Read previous comments. I have already commented.

Thank you for traveling with Collette to Scotland & Ireland. We're sorry to hear about the issues you experienced on tour. Your feedback will be reviewed by the Logistics Team in order to improve the overall touring experience for our guests.

Collette Support

06/10/2019

Exploring Scotland and Ireland-An Experience of a Lifetime

Service

My guide for this trip was fabulous. Exploring Scotland and Ireland with Erin was so much fun. I cried when the tour was over.
Tour

Visiting the small towns along the way.

05/22/2019

Service

the organization was very good price was doable the service to and from airport was great love that the tour guide was ready &greeted us it would be nice if the bus ride could do more stop to take pictures & just take a moment to enjoy the view i was very much looking forward to do the bagpipe excursions that would of been the highlight of the trip family & friend were waiting to see video & pictures of me with bagpipe it was very disappointment that it got cancelled due to overbook i was surprised to hear that cuz i though the oraganization should of planned it better since they have in business so long And i was not at all happy when we did the Scottish nite out food was awful not even okay .....i had the fish & it was not fresh fish meat very dry & tough desert was cheap just jam & somekind of cream i dont know if it was edible for $99 each person that was too much & not worth it my husband & i spent total $200 for that nite the price is too excessive entertainment was a bit boring cuz it was repetitive i understand u have to make money but at least give us a decent dinner it was not what we expected very disappointed we love Howie dinner place everything was excellent i woulkd like to have more time in each city the accomdations was very good & comfortable flight was smooth no hiccups that was good some tour guide has such heavy accent that makes it hard to understand overall experience was good just that Scotish nite out was bad luckily we had beautiful weather
Tour

the castle accomdation was not at all a castle experience from what it adevertised so i was a bit disappointed but the hotel was not bad my favorite place would be the derry town, the Maldron hotel was excellent food was great,room was spacious, nice & clean located in the center of town easy to explore

Thank you for traveling with Collette to Scotland & Ireland. We're sorry to hear about the issues you experienced on the Scottish Night Out option and at the Barberstown Castle. Your feedback will be reviewed by the Product Design Team in order to improve the overall touring experience for our guests.

Collette Support

05/22/2019

Service

Everything was great.
Tour

Extremely enjoyable trip.

05/22/2019

Will still use Collette Tours. Guides are very knowledgeable and great.

Service

Most all experiences were great. The only problem I had was when I lost my passport, Collette was concerned that I keep in touch with them when I was stranded in Germany, but gave no suggestions on what I should do.The other problem is if a walking tour could really be handled by a person who may need a cane or transport chair. Yes, I still would recommend Collette Tours to everyone and will be going on one of their tours next year.
Tour

The whole tour was my faverite memorial experience.

05/05/2019

Collete’s Excellent Service

Service

Our tour guide, Chad, and our driver, Tommy were incredible! Very knowledgeable, conscientious and caring. Local tour guides were also super informative!
Tour

Very informative tour. Optional tours were also wonderful. Tour guide, Chad, and driver, Tommy, did a wonderful job!

05/05/2019

Service

Love the many areas they Tour & price point. Their people are friendly, professional & knowledgeable. I have taken 4 trips 2 in the US & 2 in Europe.i recommend them all the time. When they use step on’s they are also friendly & knowledgeable.
Tour

Loved the itinerary.. did all the optional tours which are great except in Dublin which we did last year on a different itinerary..Loved being on the Royal Yacht Britannia.. Titanic Museum & Bagpipe lessons..

04/07/2019

Outstanding Trip!

Service

Best tour guide ever! Same for coach service. Care for the group was very evident right from the start.
Tour

Excellent, caring, and expert tour guide and coach driver. Rated accommodations "good" because of Ballachulish Hotel. Personnel were surly a couple of times. Room heat nearly impossible to regulate. Food not as good as all other venues. Regarding tours: Coach tour guide in Glasgow was very poor. Ronan in Londonderry was the absolute best. The Guinness Storehouse tour was disappointing. We did not get to see actual brewery operations, which we thought we would. Large and loud groups interfered with each other. The tour guide presented very little substantive information on the process. More "ooh and ahh" factoids than anything else. The special event meals were uniformly excellent. Suggestion: Let people know up front that if they purchase all of the options, they will be on the go almost continuously. If they want to do serious shopping or seeing things and meeting people at a more leisurely pace, they will need to pass on an option now and then. It was truly a wonderful trip.

04/07/2019

Everything was well planed and keep us busy and entertained

Service

I liked that the Hotels were very good and the bus driver was magical
Tour

The countryside was beautiful. We learned so much History. Things we would have never learned.

04/01/2019

Service

Organization, diversity of activities, ease to move from one city to the other, knowladgeable tour manager, excellent driver
Tour

Titanic, Britania, Parks, Edinburg

01/22/2019

Collette will work with you!

Service

Collette customized a tour for our radio station fans. I am sure a lot of customers did not know they can do that for you. Awesome job!!
Tour

Collette customized the tour to work with our radio station to include music stops. Edinburgh was our favorite stop.

01/04/2019

Great guides and great rounded packages

Service

They have wonderful, caring tour guides who are attentive to detail and hospitality. They offer great packages that include the backroads and the major cities.
Tour

The military ratio was unimaginable and spectacular. Love the varied modes of transportation through the Highlands across the Irish Sea to the Titanic, Derry, to Guinness.

11/11/2018

Service

The tour guide did an excellent job. Everything was well organized.
Tour

The tour guide did an excellent job. The tour was well organized.

11/11/2018

Service

We had a wonderful tour manager who made everyone welcome and saw fantastic places!
Tour

We had a wonderful time exploring places we had never been before

11/11/2018

Service

April was a great guide1
Tour

Seeing Scotland for the first time.

10/22/2018

Service

The personal touch that Marc expressed in his daily time with the group made everyone feel excited about each day. His knowledge about the different cities and towns was always fascinating and very in-depth. He always had handouts for the free times which recommended this to do and places to eat. He and our driver Brian had a real repore and it was one happy family, making for one wonderful trip.
Tour

Everything was memorable!

10/21/2018

Service

Everything was well organized and dates and times were clearly announced.
Tour

I liked many parts of the tour. It was a great time.

10/14/2018

Service

The arrangements were perfectly made including the limo to and from the airport. Very nice service!
Tour

It was a good over-all exploration of both Scotland and Ireland

10/07/2018

Near Perfect Tour!

Service

Marc was very personable, knowledgeable, and funny. His orations while we traveled were educational and easy to understand. He communicated better than 99% of people I know, we always were completely informed as to what to expect.
Tour

Interesting and friendly tour members of all ages. The Titanic center in Belfast and the Guinness brewery in Dublin were my favorites, but everything else was very close behind!

10/07/2018

A great trip to Ireland and Scotland.

Service

I loved the trip. Marc and Brian were fantastic. Weather cooperated, pretty much. Lovely hotels. Optlons were fun. Have the Music Cities tour, next!
Tour

Good food. Great hotels. Loved Marc and Brian. We were well taken care of! Saw things I thought I would never get to see, like Northern Ireland.

10/07/2018

Service

Overall very good
Tour

A few of the hotels were not that good

09/16/2018

Everything thing was done really great

Service

We where completely satisfied from the pickup at the airport to all of the extra trips. We loved the tour. Our tour guide and bus driver did a fantastic job.
Tour

The Military Tattoo was great, loved it!

09/16/2018

Service

I have already provided feedback directly to Collette.
Tour

I have already provided feedback directly to Collette

09/11/2018

Great tour but badly needed experienced tour manager

Service

The itinerary and hotels were great. I would have given it 5 stars if we had a tour manager with any experience at all with this tour----disappointed in Collette that he was assigned---just not acceptable. This was our second tour with Collette and will have to think hard about booking a third one after this tour manager experience
Tour

Great itinerary and hotels but needed experienced tour manager to complement those positives. Tattoo was outstanding, day in Glasgow was a wasted day due to the locale and mix-up with scheduling local guide. Derry train trip was not ho-hum and not worth the time. The rest of the trip was above average.

09/10/2018

The tour guide Jeff was incompentant and ill prepared to conduct the tour.

Service

I am a repeat customer with Collette. I have been on 4 tours with Collette prior to the Exploring Scotland and Ireland tour. The Tour Manager(Jeff) was incompetent. He was ill prepared for the tour. It seems he was called in by Collette at the last minute and his ill preparedness was glaring. Jeff relied on the tour bus driver(Michael) for information on any questions the tourists would ask and/or if/when Jeff gave historical information re Scotland and Ireland, he would read it from a manuscript. His system for seating on the tour bus was confusing and unfair. Jeff permitted at least 10 passengers to choose and keep their seats the entire tour. Also, Jeff never engaged me, or my traveling companion, in conversation. Finally, if this had been my first tour with Colette, it would be my last.
Tour

Tour manager was incompetent and I’ll prepared. Places visited, especially in Ireland, were good. Spent too much time in Scottish Highlands. Boring. Glasgow was a very uninteresting stop. Train ride was not scenic as promised.

Thank you for traveling with Collette to Scotland & Ireland. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

09/10/2018

Service

The tour was very well organized and the tour manager was excellent.
Tour

The Edinburgh Military Tattoo was one of the best parts of the tour and the rest of Scotland was great. Ireland was rich in history and so interesting we loved it

09/09/2018

Loved seeing the northern parts of Scotland and Ireland

Service

Having both a tour manager and some local guides really works well. Overall it was a very nice tour taking us to places we might never have thought about going on our own. We especially had wanted to see Tattoo, and it was great. Seeing the Scottish Highlands and lochs was wonderful Getting to see so much of Northern Ireland was very nice.
Tour

Tattoo, Loch Ness and Belfast.

09/09/2018

Service

The bus driver was excellent.
Tour

Edinburgh Military Tattoo was the hi-lite.

08/12/2018

Nice job

Service

Yes
Tour

Nice job by tour manager interesting tours bus drivers good other people on tour very friendly hotels mostly ok food ok

06/19/2018

Chad was wonderful and so was Michael our coach driver

Service

The whole trip was wonderful. Chad was very knowledgeable and took good care of us. If I ever go on another Collette tour I would request him again. Michael was also excellent. He was always there to help us with our bags and was a lot of fun to be around. The group we traveled with were also great. Very nice people.
Tour

The whole trip was memorable.

06/19/2018

A Good Way to See Scotland & Ireland

Service

Very happy with the sights and sites we saw. We covered a lot of ground in 12 days. Chad Nelson an excellent guide and tour leader. Some things that could be improved: Not enough time in Glasgow. Less than a day. Bus travel can be tiring; especially for long drives. Moving to a new hotel daily several times coupled with deadlines. Optional evenings seemed to be over-priced; we opted to get out and meet the people in their favorite restaurants/pubs.
Tour

Pricing for the tour was very fair. A couple of the hotels, especially Barberstown Castle, were too far from the city or town we were touring. Again, the optional evenings were very expensive. However, we did take advantage of the Dublin lunch and Guinness tour and felt the pricing on that provided good value. Our favorite city was Edinburgh and we purposely arrived there three days before the tour began. We also really liked seeing St. Andrews and the Scottish Highlands, Inverness, Lochness, and were impressed by Belfast, Derry-Londonderry and Dublin. We also scheduled three days in Dublin post-tour and found that a good decision, as well. Tour guides hired for some stops were very good, except for the one in Glasgow. She initially failed to keep track of our group and raced through tour. The others were very entertaining, armed with enlightening stories and history.

06/18/2018

A tour timed with military precision

Service

All pretty good except my unanswered email, asking for help booking a fly fishing guide in Edinburgh.
Tour

The countries are beautiful, the coach and driver, fantastic. Our guide, second to none. If the hotels had been exceptional, I would have rated the tour a 5. Dublin and Derry hotels were located 30 minutes from city center. We could not stroll around the city in our down time. One hotel was at most, 2 stars. The views from our rooms at different hotels included a fire escape, rooftop kitchen vents, a brick wall, railroad tracks with all night trains and a parking lot. The Irish music and dancing at the Folk Park was my favorite event.

Thank you for traveling with Collette to Scotland & Ireland. Your feedback has been forwarded to the Product Manager for this tour. We appreciate your time and efforts in providing us with this valuable feedback.

Collette Support

06/18/2018

Service

Highly recommend them I would definitely use them again.....
Tour

We had the best tour guide he was fantastic would do a tour with him again

05/21/2018

Exceeded expectations

Service

Perfect itinerary; outstanding tour manager.
Tour

Exceeded expectations....

05/20/2018

Very well done and informative

Service

Coordination of trip was excellent. Tour offered something for everyone’s tastes. Our tour manager Marc Pascucci was fantastic. As was our coach driver John Gallagher
Tour

Exceeded expectations and provided amazing information as well as gorgeous scenery

05/20/2018

Beautiful scotland and historic Ireland

Service

The tour guide and the driver made this trip memerable. They went out of their way to explain and show us all the sights of Scotland and ireland
Tour

So so on extra trips. Not sure may be overpriced for what you see and eat

Thank you for traveling with Collette to Scotland & Ireland. Your comments have been forwarded to our Product Development Team. This feedback will be used to enhance this tour for our future guests.

Collette Support

05/12/2018

We're scheduling another trip.....!

Service

First and foremost, our tour guide was excellent. Marc knew the history of the area quite well and was able to answer almost all of the questions asked by the group. Our time In Edinburgh was interesting especially the "vaults" in the old town. The lake boat ride on Loch Ness was very nice, and no, we did not find the monster. Of particular interest to me was the "local guide" in Belfast. Our Irish, Chinese, Buddhist guide was so interesting when he was telling us about "The Troubles" period in Northern Irish History. Walking the wall there was quite an experience. Londonderry was just as interesting. When you go, look for the statue of the two children trying to touch hands, indicating that the children will solve the problems between the Catholics and Protestants. As usual the accommodations were quite excellent, especially Colloden Inn and Spa. I hope they keep this in the future. This experience is interesting for the history education you will get. The food, as usual, is excellent. The haggis is an acquired taste and one not for me. It can be had at most breakfasts and dinners. I usually went for the fish and lamb which are the specialties in all three countries. Breakfast is usually the typical European offerings -- baked beans, ham, sausage, cheese, roasted tomatoes, hot and cold cereals, fresh fruit, coffee, tea, juices, excellent breads, etc. You'll always be able to get a good start on the day.
Tour

First and foremost, our tour guide was excellent. Marc knew the history of the area quite well and was able to answer almost all of the questions asked by the group. Our time In Edinburgh was interesting especially the "vaults" in the old town. The lake boat ride on Loch Ness was very nice, and no, we did not find the monster. Of particular interest to me was the "local guide" in Belfast. Our Irish, Chinese, Buddhist guide was so interesting when he was telling us about "The Troubles" period in Northern Irish History. Walking the wall there was quite an experience. Londonderry was just as interesting. When you go, look for the statue of the two children trying to touch hands, indicating that the children will solve the problems between the Catholics and Protestants. As usual the accommodations were quite excellent, especially Colloden Inn and Spa. I hope they keep this in the future. This experience is interesting for the history education you will get. The food, as usual, is excellent. The haggis is an acquired taste and one not for me. It can be had at most breakfasts and dinners. I usually went for the fish and lamb which are the specialties in all three countries. Breakfast is usually the typical European offerings -- baked beans, ham, sausage, cheese, roasted tomatoes, hot and cold cereals, fresh fruit, coffee, tea, juices, excellent breads, etc. You'll always be able to get a good start on the day.

05/12/2018

So good we scheduled another tour

Service

First and foremost, our tour guide was excellent. Marc knew the history of the area quite well and was able to answer almost all of the questions asked by the group. Our time In Edinburgh was interesting especially the "vaults" in the old town. The lake boat ride on Loch Ness was very nice, and no, we did not find the monster. Of particular interest to me was the "local guide" in Belfast. Our Irish, Chinese, Buddhist guide was so interesting when he was telling us about "The Troubles" period in Northern Irish History. Walking the wall there was quite an experience. Londonderry was just as interesting. When you go, look for the statue of the two children trying to touch hands, indicating that the children will solve the problems between the Catholics and Protestants. As usual the accommodations were quite excellent, especially Colloden Inn and Spa. I hope they keep this in the future. This experience is interesting for the history education you will get. The food, as usual, is excellent. The haggis is an acquired taste and one not for me. It can be had at most breakfasts and dinners. I usually went for the fish and lamb which are the specialties in all three countries. Breakfast is usually the typical European offerings -- baked beans, ham, sausage, cheese, roasted tomatoes, hot and cold cereals, fresh fruit, coffee, tea, juices, excellent breads, etc. You'll always be able to get a good start on the day.
Tour

First and foremost, our tour guide was excellent. Marc knew the history of the area quite well and was able to answer almost all of the questions asked by the group. Our time In Edinburgh was interesting especially the "vaults" in the old town. The lake boat ride on Loch Ness was very nice, and no, we did not find the monster. Of particular interest to me was the "local guide" in Belfast. Our Irish, Chinese, Buddhist guide was so interesting when he was telling us about "The Troubles" period in Northern Irish History. Walking the wall there was quite an experience. Londonderry was just as interesting. When you go, look for the statue of the two children trying to touch hands, indicating that the children will solve the problems between the Catholics and Protestants. As usual the accommodations were quite excellent, especially Colloden Inn and Spa. I hope they keep this in the future. This experience is interesting for the history education you will get. The food, as usual, is excellent. The haggis is an acquired taste and one not for me. It can be had at most breakfasts and dinners. I usually went for the fish and lamb which are the specialties in all three countries. Breakfast is usually the typical European offerings -- baked beans, ham, sausage, cheese, roasted tomatoes, hot and cold cereals, fresh fruit, coffee, tea, juices, excellent breads, etc. You'll always be able to get a good start on the day.

05/12/2018

Stellar experience.

Service

Collette did everything right. I would definitely recommend them to anyone wanting to travel.
Tour

Great organization. Knowledgeable tour guide. Excellent driver.

05/10/2018

Service

First tour, very knowledgeable tour guide
Tour

Wonderful tour guidebut phone app from Collette was horrible

05/10/2018

Awesome tour

Service

Just completed the Scotland and Ireland tour. It was a terrific experience. Our guide, Marc, was awesome. Accommodations were really great and never had a less than fantastic meal. The weather cooperated and although on the chilly side we never had a bad day of weather. Thoroughly enjoyed it.
Tour

I love that everything is organized and I don’t have to be considered with any of the details. I just show up and enjoy. It was perfect

11/04/2017

The Trip of a Lifetime!

Service

Tour was a trip of a lifetime. Chauffeur service from airport was excellent. The meals included in tour price were top notch. Loved the “extra” tours to choose from. Our tour director, Marc Pascucci, was the best. He kept everything running smoothly. Supplied us with additional information about the areas that was so helpful. This was my second Collette tour. Loved it so much, I have already booked my third one!
Tour

A great bargain for the experience. Chose this tour from Collette because they went to both Scotland and Northern Ireland.

11/02/2017

We will use Colette Tours again and again and express the same to family

Service

Excellent tour guide and coach driver. Very knowledge and quick to adapt to weather or client personality traits
Tour

Great selection of city to visit

10/30/2017

We so enjoyed our tour with Collette.

Service

The itinerary was wonderful and the hotels selected were all very nice. We liked how we had some free time and were able to explore and shop and dine on our own some days.
Tour

St Andrews and the Titanic Museum

10/29/2017

Excellent service from start to finish!

Service

All very well done. I would and have recommended this company.
Tour

My highlight was the Giants Causeway. Our tour director, **************, was excellent and very knowledgeable.

10/09/2017

Scotland/Ireland tour had interesting sites and good commentary.

Service

As usual, the tour director, local guides, and bus driver were all pleasant, helpful and knowledgeable The hotels were centrally located and served good food. Howevber, their bell boys just delivered bags to room and left them on floor instead of putting heavy bag up on luggage rack. This makes it difficult for older persons to lift their bags up to a rack or stand, especially after a full day of touring. It may seem a small matter, but hotel service could be much improved by providing this small service. Also, when selecting hotels, it would be helpful if bathrooms were fitted with safety features such as grab bars and bathtubs sides that are lower than ones we had on trip - coulb not climb over sides.
Tour

Favorite was the entertainment at the Irish pub in Dublin on last night of trip Least favorite: my fall in Edinburth hotel room on first night of trip.

09/30/2017

Service

We had a good time in Scotland and Ireland. The tour drivers were wonderful, especially Brian, who was really terrific. The tour leaders were also very informative. We did not like the way Harry, our tour guide at first, was dismissed. Collette could have certainly treated him better!!!
Tour

Not my generation! I don't know how to attach!

09/20/2017

Service

All was wonderful except for our flight from Toronto, Canada to Edinburgh, Scotland. We were to fly on Air Canada out of Toronto but we sat for over 4 hours waiting for a mechanical problem to be fixed on the plane. The airline eventually decided it was a no go. The distribution of the hotel and food vouchers was horribly unorganized. They had 200 some people standing for over an hour. We should have sat and then been called up one by one. My husband and I will never fly Air Canada again!
Tour

Edinburgh Military Tatoo at the Edinburgh Castle. It was a fabulous show of bagpipers, bands, and dancers.

09/14/2017

First class, organized and efficient.

Service

Our tour director, ******, made the trip very pleasant and fun! As always, Collette does a great job of selecting hotels, outings, etc. ******** was available for advice and was always attentive to the individuals in the group and also the group as a whole.
Tour

This is a MUST if you are going to Edinburgh. It was pure magic.

08/13/2017

Totally satisfied!

Service

Our Ireland & Scotland tour led by *Personal details removed by Feefo* our tour guide & *Personal details removed by Feefo* our bus driver was awesome! We met new friends in our group & learned about the history of years ago. Beautiful country's & Beautiful people! Highly recommend everyone to tour Ireland & Scotland with Colette!
Tour

We were very satisfied from the beginning to the end of our tour!

08/13/2017

Service

Great trip! *personal details removed by Feefo* (tour guide) was excellent. She is well informed and exceptionally helpful. She help me to access my bank enabling me to use my Visa card. *personal details removed by Feefo* (coach operator) was also an amazing young man. The hotels, food and entertainment were also good selections. Love the experience. Thanks again to *Personal details removed by Feefo* for making our trip a winner.
Tour

Beautiful countries and great people on the tour.

08/13/2017

Service

Good pace and terrific tour manager
Tour

St Andrews and Glenleigh Castle

07/23/2017

Collette's Exploring Scotland and Ireland is well worth your time and money

Service

Collette organized and conducted an outstanding visit to Scotland and Ireland. Our tour manager and driver were superb and went out of their way to make sure we saw and did everything possible.
Tour

I loved seeing Belfast, but the entire tour was excellent.

07/09/2017

Service

Tour managers did a great job with any special needs. Norman Greene my wife and I would take another tour with if he was the manager.
Tour

End of tour staying in rooms attached to the castle

06/13/2017

Service

this was our fifth tour with Collette. We will go again. I called several time asking questions. I usually got the answers in just a few minutes.
Tour

I enjoy castles and glad when there is enough time to see it all. Would have like to see the castle/abbey in St Andrews but it was not offered.

06/13/2017

Service

We called about our trip several times to ask questions. If they didn't have the answer they always got back to us. They were always pleasant to talk to.
Tour

Generally very good. Some tours I thought were lacking. I St Andrew they just dropped us by the golf course which very few seemed interested in. Nobody knew but the castle ruins were just down the street. It might have been nice to drop those interested down there. The local guide in Derry showed us very little but talked a lot about the protestant-catholic tensions in Ireland.

04/30/2017

Service

Good service, well organized, knowledgeable guide.
Tour

Great trip, enough time to do some exploring on my own.

10/24/2016

Great side trips and terrific guide. Wonderful meals and loved the free Wi...

Service

Great side trips and terrific guide. Wonderful meals and loved the free Wi-Fi in the bus.
Tour

Favorite was the Coastal Causeway and the walled city of Derry.

10/23/2016

Happy Customer 😉

Service

We've had the pleasure of using Collette for the past 18 years. We're always in awe of the places they bring us to. The tour guides are helpful in all aspects of our trip! Collette stands behind anything they promise! I cannnot wait for our next adventure! I'd never use another tour group & chance our experience.

10/10/2016

No worries, not restful, but a trip to remember with great tour guides.

Service

We did not have to worry about one detail of our trip from the time we left the front door of our home until we returned. Tour guides were amazing and I learned so much about the places we went to. It is not a relaxing holiday but it is an amazing trip for people that want to learn a little more about the world by experiencing it.
Tour

The only thing that I would say that keeps this trip from being excellent is the limited amount of time we have at our many destinations. In stating this, I also realize that in order to cover the places we saw that this unfortunately, with the time we have to tour, is necessary. Loch Ness boat trip and Edinburgh were my most favourite parts. Northern Ireland was so steeped in history, Titanic was amazing.... it probably would have been easier to ask what was my least favourite ...which was Glasgow but probably only because we were there for such a short time and the City tour was impeded by something going on which closed main streets while we were there.

09/07/2016

Service

Great

09/07/2016

Service

Great

09/06/2016

Tour was great but air lines for travel was only average or less

Service

Tour was great, tour guide was wonderful. We thought the Air Canada airlines we were assigned to fly was second rate compared to Delta Airlines. Air Canada had very basic in flight service, no music or movies and uncomfortable connection between Minneapolis and Toronto. We would like to do another Collette tour but we will not fly Air Canada again.

09/06/2016

Service

What a great tour!

08/15/2016

This was a trip of a lifetime and I'll never forget my experiences or the folks we toured with--lots of bonding!

Service

Everything about the trip was just as they described and all questions were answered immediately and by very friendly staff.
Tour

Saw so many amazing things on this fast-paced tour, but my favorite place was Edinburgh--so rich with history!

08/15/2016

Service

Enjoyable trip

08/14/2016

I would not use any other travel agency. Looking forward to using them when go to Australia.

Service

Collette is the elite travel agency. They do everything first class. They find the most interesting places to visit. They always take you to the best restaurants in town and you stay infive star hotels.
Tour

My most memorable experience was walking up the 18th fairway at St Andrews Golf Course and taking my picture on the Swilcan Bridge. I am an avid golfer and ot was a dream come true.

08/14/2016

Service

The tour leader and bus driver were excellent. Most of the hotels were very good, though the hotel in Derry was poor in quality and service

08/14/2016

Service

Great

07/21/2016

Interesting and most enjoyable!

Service

Our tour guide was an excellent tour manager. Trip was well planned. Enjoyed the time. Fellow travelers were most pleasant.
Tour

Loved Belfast. Enjoyed Uroquadt

07/20/2016

Service

Arrangements were all fine.
Tour

Our only complaint was our arrival in Edinburgh. Our flight was 15 minutes early and we cleared customs in 45 minutes. When we got to the arrival area and had no idea what to do. The driver said they planned to pick up an hour after scheduled arrival time.

07/18/2016

Service

Service and arrangements were very good . Customer service was top notch.
Tour

More time at sights. Maybe check in at hotels a bit later.

05/19/2016

Service

Perfect. Very helpful and knowledgeable.
Tour

1. Royal Yacht was an excellent stop. 2. Edinburgh Castle should be included. We went on our own. 3. Giant's Causeway and the tour of Derry and Belfast. 4. Hotels were excellent except for The City Hotel in Derry. Service in restaurant was unacceptable. Waiter lost our tables order and we had a very long wait to be fed. At breakfast, it took forever to get coffee and tea. 5. Ulster American Folk Park was great but we felt we needed more time to see the entire park. 6. The Farewell Dinner and show was definitely not a highlight. The venue was overpacked(at least 6 tour buses). It was difficult to see the show because the waiters decided to collect for the bar orders at that time. They were all standing in our way.