Southern Charm Holiday

01/02/2023

Review on 01/02/2023

Tour

Excellent choice of hotels and resort/club.

We are pleased to hear you had a great time on our Southern Charm Holiday tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

01/01/2023

Review on 12/31/2022

Tour

Our tour manager, Jen, was fantastic, as was our driver. We enjoyed all of the sites, but would have preferred that the optional tours were available without food. I had read other reviews that thought there was too much free time for shopping, but we found the free time was wonderful for exploring things other than shops. The highlight of the tour was definitely jekkyl island. Such a nice way to wind down after being “busy”.

We are pleased to hear you had a great time on our Southern Charm Holiday tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

12/26/2022

Review on 12/26/2022

Tour

The breakfast at the 1st hotel in Charleston was less than average. The hotel in Savannah was nice and a great location but the street noise kept us up the 1st night. We didn't realize they had a sound machine in the room. Using that plus an app on our 2 phones helped immensely. The guide for walking tour of Savannah was not great. She rushed through the tour and didn't really share any information or history between spots of interest. All other guides were great. The Jekyll Island resort was fantastic! Overall a wonderful tour!

Hello, thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

12/22/2022

Review on 12/22/2022

Tour

Very well organized tours, great hotels, wonderful included meals, excellent tour guide. truely a wonderful experience.

We are pleased to hear you had a great time on our Southern Charm Holiday tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

12/21/2022

Review on 12/21/2022

Tour

All the tour guides were excellent. The food at the included restaurants was very good but could have been served hotter (in temperature). The hotels were okay. I was disappointed that the view from my room at the Jekyl Island Club Resort was awful (roof tops, a/c units, dumpster). The surroundings were ablaze with Christnas lights/decorations; it would have been such a joy to have seen them from my room windows! The farewell festivities and dinner were wonderful..

Hello, thank you for sharing your experience with us. We hope to travel with you again soon!

Collette Support

12/21/2022

Review on 12/21/2022

Tour

Wonderful tour manager. The locals experts were great too!

We are pleased to hear you had a great time on our Southern Charm Holiday tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

12/20/2022

Review on 12/20/2022

Tour

This was our first trip and the only complaint we have is the food experience. We enjoyed the company, tour guide and bus driver. The event choices were good and the guide had to make adjustments due to weather conditions to keep us safe and she was amazing.

Hello, thank you for sharing your experience with us. We hope to travel with you again soon!

Collette Support

11/28/2022

Review on 11/28/2022

Tour

Great Tour and great tour leader. She did an excellent job of arranging everything.

Thank you for joining us and for sharing your feedback! We look forward to traveling with you again soon.

Collette Support

11/28/2022

Review on 11/28/2022

Tour

Ann was an excellent guide-made good accommodations when the weather prohibited our scheduled events. My husband and I both learned so much about the Underground Railroad at the First African Baptist Church in Savannah.

Thank you for joining us and for sharing your feedback! We look forward to traveling with you again soon.

Collette Support

11/06/2022

Review on 11/06/2022

Tour

Hotels, tour guides, and excursions were great!

Thank you for joining us and for sharing your feedback! We look forward to traveling with you again soon.

Collette Support

11/06/2022

Review on 11/06/2022

Tour

Good blend of free time and scheduled activities. Guide were all knowledgeable and tour manager was excellent!

Thank you for joining us and for sharing your feedback! We look forward to traveling with you again soon.

Collette Support

10/17/2022

Review on 10/17/2022

Tour

Everything was perfect until trip cancelled because of hurricane but Jennifer got us all on planes Home the following day.

10/06/2022

Review on 10/06/2022

Tour

This was a "test" experience for me as I had not taken a guided tour before. Every part of the trip - from hotels to guides - was above expectations. I look forward to my next trip with Collette.

10/03/2022

Review on 10/03/2022

Tour

The bus driver, Leonard, was a BONUS and made it extra special. Also the speaker at Ft Sumter and the raising of the flag.

05/25/2022

Review on 05/25/2022

Tour

The Charleston horse/carriage ride was fun and different. I also liked having free time to explore on my own.

05/25/2022

Review on 05/25/2022

Tour

The Charleston horse/carriage ride was fun and different. I also liked having free time to explore on my own.

05/23/2022

Review on 05/23/2022

Tour

tour group was too large. more days at Jekyll Island would be nice.

05/23/2022

Review on 05/23/2022

Tour

tour group was too large. more days at Jekyll Island would be nice.

05/23/2022

Review on 05/23/2022

Tour

We had one of the best Tour Guides I can remember having. Ann was well versed on the cities we visited and shared so much history about the various sites we toured. A true asset to Collette!

05/23/2022

Review on 05/23/2022

Tour

We had one of the best Tour Guides I can remember having. Ann was well versed on the cities we visited and shared so much history about the various sites we toured. A true asset to Collette!

05/23/2022

Review on 05/23/2022

Tour

Jekyll Island was a disappointment with the room being dark and stairs at every corner.

05/23/2022

Review on 05/23/2022

Tour

Jekyll Island was a disappointment with the room being dark and stairs at every corner.

05/22/2022

Review on 05/22/2022

Tour

would have liked to spend another day in Savannah.

05/22/2022

Review on 05/22/2022

Tour

would have liked to spend another day in Savannah.

05/22/2022

Review on 05/22/2022

Tour

The Alan Houser Sculpture Garden and Pecos Historical NP exceeded my expectations

05/22/2022

Review on 05/22/2022

Tour

The Alan Houser Sculpture Garden and Pecos Historical NP exceeded my expectations

05/20/2022

Review on 05/20/2022

Tour

Tour was well planned and all activities were on time and excellent.

05/20/2022

Review on 05/20/2022

Tour

Tour was well planned and all activities were on time and excellent.

05/19/2022

Review on 05/19/2022

Tour

Enjoyed the whole trip. The accommodations were first rate, and the tours were interesting and provided some good history lessons.

05/19/2022

Review on 05/19/2022

Tour

Enjoyed the whole trip. The accommodations were first rate, and the tours were interesting and provided some good history lessons.

05/18/2022

Review on 05/18/2022

Tour

jekyll island was great , loved the hotel and the food

05/18/2022

Review on 05/18/2022

Tour

jekyll island was great , loved the hotel and the food

05/17/2022

Review on 05/17/2022

Tour

That was my honest estimate.

05/17/2022

Review on 05/17/2022

Tour

That was my honest estimate.

05/16/2022

Review on 05/16/2022

Tour

some of the restaurants were not ok

05/16/2022

Review on 05/16/2022

Tour

some of the restaurants were not ok

05/15/2022

Review on 05/15/2022

Tour

Worthwhile, enjoyable, glad I went.

05/15/2022

Review on 05/15/2022

Tour

Worthwhile, enjoyable, glad I went.

05/15/2022

Review on 05/15/2022

Tour

Food was sub par-walking tour was the same as the carriage tour we paid extra for-manager was not very verbal on tour sites-i could go on but i will yield!

Thanks for sharing your experience of this tour. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests. We greatly appreciate your business and hope to travel with you again soon.

Collette Support

05/15/2022

Review on 05/15/2022

Tour

Food was sub par-walking tour was the same as the carriage tour we paid extra for-manager was not very verbal on tour sites-i could go on but i will yield!

Thanks for sharing your experience of this tour. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests. We greatly appreciate your business and hope to travel with you again soon.

Collette Support

05/14/2022

Review on 05/14/2022

Tour

Great trip!! The tour guide Ann Grier made the trip fun and interesting. I would highly recommend her and Collette.

05/14/2022

Review on 05/14/2022

Tour

Great trip!! The tour guide Ann Grier made the trip fun and interesting. I would highly recommend her and Collette.

05/14/2022

Review on 05/14/2022

Tour

Walking the squares of Savannah on our own.

05/14/2022

Review on 05/14/2022

Tour

Walking the squares of Savannah on our own.

05/14/2022

Review on 05/14/2022

Tour

Organization leadership and commaradia.

05/14/2022

Review on 05/14/2022

Tour

Organization leadership and commaradia.

05/14/2022

Review on 05/14/2022

Tour

Had a great time and our tour director Chuck was wonderful.

05/14/2022

Review on 05/14/2022

Tour

Had a great time and our tour director Chuck was wonderful.

05/14/2022

Review on 05/14/2022

Tour

Everything was as advertised. The tour manager was very knowledgable & the bus driver extremely helpful.

05/14/2022

Review on 05/14/2022

Tour

Everything was as advertised. The tour manager was very knowledgable & the bus driver extremely helpful.

05/14/2022

Review on 05/13/2022

Tour

Everything was well planned and lots of fun. I enjoyed all the tours, and there was a good mix of planned activities and free time.

05/14/2022

Review on 05/13/2022

Tour

Everything was well planned and lots of fun. I enjoyed all the tours, and there was a good mix of planned activities and free time.

05/14/2022

Review on 05/13/2022

Tour

I enjoyed the cities we visited and the things we saw. I did not care for the garden walk in Savannah. Most of the things we saw on the walk we had already seen on the trolley tour which I thoroughly enjoyed. The lunch at the Italian restaurant was not one I would have expected in the "South". I really enjoyed Fort Sumter, the Boone Plantation and the entire Jekyll Island visit.

05/14/2022

Review on 05/13/2022

Tour

I enjoyed the cities we visited and the things we saw. I did not care for the garden walk in Savannah. Most of the things we saw on the walk we had already seen on the trolley tour which I thoroughly enjoyed. The lunch at the Italian restaurant was not one I would have expected in the "South". I really enjoyed Fort Sumter, the Boone Plantation and the entire Jekyll Island visit.

05/13/2022

Review on 05/13/2022

Tour

Like that most everything was planned

05/13/2022

Review on 05/13/2022

Tour

Like that most everything was planned

05/13/2022

Review on 05/13/2022

Tour

Everything went according to plan except for the airline cancelling my flight the first day. Jekyll Island turned out to be a lot more fun than I originally expected. Also found the Savannah tour and dinner informative, fun, and delicious.

05/13/2022

Review on 05/13/2022

Tour

Everything went according to plan except for the airline cancelling my flight the first day. Jekyll Island turned out to be a lot more fun than I originally expected. Also found the Savannah tour and dinner informative, fun, and delicious.

05/13/2022

Review on 05/13/2022

Tour

Nantucket for the history and the museum

Thank you for sharing your experience with us! We look forward to traveling with you again soon.

Collette Support

05/13/2022

Review on 05/13/2022

Tour

Nantucket for the history and the museum

Thank you for sharing your experience with us! We look forward to traveling with you again soon.

Collette Support

05/13/2022

Review on 05/13/2022

Tour

good overall trip except we missed our first tour day completely due to airlines rescheduling...note: we had purchased insurance but not certain if we'll get some kind of reimbursement?

05/13/2022

Review on 05/13/2022

Tour

good overall trip except we missed our first tour day completely due to airlines rescheduling...note: we had purchased insurance but not certain if we'll get some kind of reimbursement?

05/13/2022

Review on 05/13/2022

Tour

I would have liked to seen more plantations. The food wasn't that good. Our walking tour we paid extra for was the same as our trolly tour. Our tour guide was okay, but nothing like our previous guides.

Thanks for sharing your experience of this tour. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests. We appreciate you being a loyal traveler with us and hope to travel with you again soon.

Collette Support

05/13/2022

Review on 05/13/2022

Tour

I would have liked to seen more plantations. The food wasn't that good. Our walking tour we paid extra for was the same as our trolly tour. Our tour guide was okay, but nothing like our previous guides.

Thanks for sharing your experience of this tour. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests. We appreciate you being a loyal traveler with us and hope to travel with you again soon.

Collette Support

05/13/2022

Review on 05/13/2022

Tour

Excellent trip. Wonderful Tour Guide and Driver.

05/13/2022

Review on 05/13/2022

Tour

Excellent trip. Wonderful Tour Guide and Driver.

03/23/2020

Service

Great tour leader,bus driver and fine hotels
Tour

There were a few. Plantation in Charleston,Pony tour in Beaufort

Thanks for the great review! We're glad you had a great time. We'd appreciate if you could share your experience on our Facebook page as well: Facebook.com/GoCollette/Reviews Feel free to share your photos and videos with your review. Our fans and guests would love to see your travel moments as well. We appreciate you and look forward to traveling with you again soon.

Collette Support

03/15/2020

Very good transportation, tour guide,hotels,needs more attractions.

Service

The trip exceeded our expectations as to pick up delivery from and to the airport, quality of the hotels and ease at getting into and around the attractions. We liked landing in Jackson Ville, Fl but there should be something to see moving to the Low country. Not all of us enjoy shopping so St Simon’s needs another stop. Same with Charleston. Really enjoyed Jekyll island, one more day there please,and Savannah. Please change the restaurant at Charleston, food too fried and dessert too hard.
Tour

Meal at Jacksonville,Fl,travel up to Savannah,tour of Jekyll island and stay,everything about Savannah,really enjoyed the trolley around Savannah,with the actors,need more tours around Charleston not in an open carriage

12/31/2019

Service

The guides on the tour were very helpful and well informed. Our local tour guide left a lot to be desired. I'm not a very experienced traveler and thank goodness I was with someone who was because our local guide did very little to help the travelers. She was the last one to arrive the morning of our departure to meet out shuttle bus to the airport and did little to greet us. Also at the end of our trip upon arriving at our final airport and our loading on the shuttle for the trip back home she got on the bus and sat down, the driver was ready to leave when she said "maybe I should check to see if everyone is here" and then she counted. On the whole tour she seemed more like one of the guests and not a guide. I would travel with Collette again, but NOT with your local representative. Also she is not physically capable of the duties!
Tour

Local representative was not acceptable to me!

Thank you for traveling with Collette on our Southern Charm Holiday tour. While we're very sorry to hear you were disappointed with your group leader, she is not an employee of Collette. We would suggest sharing your experience with the radio station so they can review your concerns.

Collette Support

12/30/2019

Very positive

Service

Knowledgeable, courteous, good organizational skills, all made our trip very enjoyable.
Tour

Enjoyed Jekyll Island stay. We were served good food and the staff were friendly. The Savannah part of the tour was wonderful. Especially enjoyed the city tour wished the weather had been better though. Charlotte tour of the city great. Loved the architecture.

12/30/2019

A lovely short vacation.

Service

Everything was well planned with enough time to relax and enjoy the activities.
Tour

We were able to enjoy the tours, the weather was good and we had enough free time. The tour director gave us excellent advice for our free time.

12/30/2019

Collette covers all the bases

Service

Had a great time and Collette covered all the bases. Transportation, hotels, and meals were very good. Chuck Tracy was an outstanding tour guide. The only hiccup was the missed flight on our return to Bradley. Connecting flights with a very short layover probably not ideal during winter months when you have a higher risk of weather related delays. The running through the airport to try to make the connection was brutal.
Tour

Jekyll Island was absolutely beautiful. The Christmas lights, the tram tour with the outstanding guide, and the delicious breakfast were some of my favorites on this trip. Also thoroughly enjoyed the stop at driftwood beach. The Christmas carols was not a highlight and suggest maybe some other form of holiday festivities. Wish we had more time to explore the island and the shops.

Thank you for traveling with Collette on our Southern Charm Holiday tour. We're sorry to hear you experienced issues with your flight schedule. Your feedback will be reviewed by our Air Coordinators so that the overall touring experience for our guests can be improved.

Collette Support

12/29/2019

Service

Great tour with guide Chuck Tracy and driver John! Loved Jekyll Island and would have enjoyed another day there. My favorite places were Dune Beach, Angel Tree, and Driftwood Beach, but not long enough time spent at beaches. Too much shopping for me, but otherwise great tri.
Tour

Beaches as said before were my favorites. Some of meals included were not good.

12/27/2019

Excellent trip and destinations

Service

Like the choice of lodging and local group tours. Enjoyed having some free time to explore on our own as well. Loved the tour at Patriot's Museum.
Tour

Patriot Museum

12/22/2019

Amazing

Service

Tour guide was sensational
Tour

Very well organized Tour guide very professional

11/26/2019

Service

In REGARDES to Reservation # 960367 It was great, we had a very good tour guide , she was informed & had a lot of knowledge on the history, kind & patient, the bus driver the same way, very good driver & kind---food was great hotels wonderful, & service people everywhere kind & helpful, but I dont know if your tour guide knew that,we never did get on our flight from Jacksonville Intl airport wouldn't leave because of congestion in the airport at DALLAS They said it was,very congested on Nov. 9th, no weather problem, so we got a hotel room at Double tree by Hilton, & flew out the next day, I really think American airlines should have reimbursed us---$150.00 for room & our meals--- Thanks---Beverly Larson --We love Collette---or COLLETTE, should Trip was from Nov.3 to Nov.9th SOUTHERN CHARM
Tour

EVERYTHING was great---I was a telephone Operator for 30 years, I thought JEKYLL ISLAND was great where the 1st phone call was made

Thank you for traveling with Collette on our Southern Charm tour. We're very happy to hear you enjoyed the tour. We are sorry to hear you had flight issues returning home. You can submit the hotel expense to the travel insurance you purchased through Collette. We will mail claim forms to your home.

Collette Support

11/25/2019

Service

I thought it was very well run and very organized. Our tour guide was excellent, bus driver wonderful and the local guides were fantastic.
Tour

I thought the tour was very, very good in Savannah & Jekyll Island. Charleston was disappointing. We did not have enough time in Charleston and the included dinner was horrendous.

Thank you for traveling with Collette on our Southern Charm tour. We're very sorry to hear you were disappointed with Charleston. Your feedback will be reviewed by our Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

11/17/2019

Service

Great trip. Some issues with a room and farewell dinner wasn’t good. But, loved how tour was organized...
Tour

Jekyll Island was awesome.

11/11/2019

Service

Joel and Carl were wonderful. Very attentive and Carl was a wonderful driver, felt very safe in his ability.
Tour

Love Jekyll Island and St. Simons. The entire trip was very much what I was hoping for.

11/11/2019

First class all the way.

Service

Joel Freedman may have been the very best tour guide I have ever experienced. He listened to our questions and answered everything we asked. He went above and beyond. You could certainly tell how much he loved the job he chose to do.
Tour

Jykell Island was an excellent resort. Another day there would have been good. We also enjoyed the turtle hospital.

11/06/2019

Very nice tour!

Service

Our tour guide was very knowledgeable and friendly. The destinations were excellent and the food was usually, but not always good as were most of the accommodations.
Tour

My favorite experience was visiting Jekyll Island.

11/04/2019

Outstanding service

Service

Could not ask for better service
Tour

The trip to the Smokey Mountains was a great trip, and I'm happy that I went. I will be purchasing several more trips in the near future. I hope in the future that the elderly and the handicapped are given some consideration. For example, the hotels we staid at, were outstanding, the bathrooms had beautiful marble walls and same color tubs, I am legally blind, I would have preferred a walk in shower and hand rails in case I got into trouble. CNN boasted the worlds single longest escalator, 8 stories, 197 feet. It would have been nice to have access to an elevator, instead of walking down the 8 flights of stairs.

11/04/2019

Service

Nice lodging/excellent food/excellent tour guide
Tour

We loved being able to stay a night on Jekyll Island. The tour guides knowledge of the area was invaluable.

11/03/2019

Breathtaking,beautiful, and so reelaxing!!!

Service

Our guide (ANN GRIER) was excellent and did the best any one could ask for. Our driver (Carl) equally as good. He was very helpful getting us on and off the bus with no problems.
Tour

Walking the beach with all the big drift wood

11/03/2019

Service

gr4eat tour manager, organized, efficient, knowledgable, great friendly personality
Tour

the smooth transition and timing of activities was exceptional

10/15/2019

Southern Charm tour hit the high points of SE historical cities.

Service

I thought the service was excellent from our bus driver to our tour director. The bus driver was able to get us into areas where traffic and parking was very difficult. Our tour director was very informative and professional with his organizational skills.
Tour

We loved our Southern Charm tour. It’s hard to choose one favorite experience but we especially liked Jekyll Island and Savannah. We would have loved to have had more time in Savannah.

10/13/2019

Service

Excellent tour manager Dave as nd bus driver Tony.
Tour

Trolley ride through Savannah historical district, USS Yorktown, and great food.

10/13/2019

Service

Well organized
Tour

Well organized and tour manager was excellent, accommodations well appointed and bus driver Tony H was excellent

06/10/2019

Good

Service

Was a very good vacation. A hotel in Charleston in an area closer to the attractions and shopping would have made it better, plus avoiding Jacksonville perhaps for an additional night at Jekyl Island. Also, Collette should include the tips on the transfers just as they do on the limo service. The travel guide was very good and otherwise the agenda was fine.
Tour

Please see comments already written.

05/26/2019

This was a disappointing tour and not a good value.

Service

This was not a well-planned tour and, therefore, not a good value for the cost. There was way too much "free" time which caused arranging supplemental activities at additional cost. We have already sent an email with our feedback and have not gotten a response. We suffered from bed bug bites towards the end of the tour. One of your representatives is handling this matter. So, this trip was a very disappointing experience overall. We had enjoyed the "Canyon Country" trip last year which was quite different from this one!
Tour

There were activities/experiences that should have been included to provide a better understanding of life in the areas visited.

Thank you for contacting us again regarding your Southern Charm tour. We're sorry to hear about the issues you experienced. Our Guest Relations Team is reviewing your feedback and will be in touch with an update shortly.

Collette Support

05/21/2019

A good experience with experienced leadership

Service

Good hotel accommodations, very good guide. Good side trips.
Tour

The experience at Jekyl Island was a highlight. Loved the hotel and surroundings.

05/10/2019

Great tour of Southern Gardens with Marianne & Joe!

Service

Wonderful guide, good organization (only a glitch or two), very personable staff, Marianne and Joe Binetti are very cool and knowledgeable. Lots of attention to detail. M & J are great hosts, you should use them even more!
Tour

Pearl Frye's garden was my highlight of the tour. I've followed Pearl for several years online though the American Horticulture Society. We didn't get to meet him (he is ill) but met and talked with his wife, who was a delight.

05/02/2019

Enjoyed the trip and will travel with Collette again.

Service

Very good tour. All tour guides were very good. Happy that Chuck the Tour Manager suggested on going on the Dolphin cruise. I appreciated that he was willing to send us his pictures from the Tour. This was voluntary on his part and on the travelers to receive them. The Farewell Dinner tasted good but it wasn't "special". I've gone on several Collette Tours and they were able to make it more special. The pork loin and chicken tasted good but I can easily have it at home. I liked the first group dinner better. They did have some serving issues but they did try really hard.
Tour

I really enjoyed Jekyll Island. Very pretty. Great accommodations. Enjoyed the optional Dolphin cruise. Enjoyed walking around Savannah and Charleston. Only complaint is even though the hotel was very nice in Jacksonville there really wasn't very much to do at that location. It was the downtown business area. Did walk along the river. But the complex near by was pretty much empty of any businesses. Just a few bar type businesses. Maybe try to find a better located hotel in the future.

04/17/2019

Service

Our tour Guide Chad really had every thing under control even when things didn't go as planned, He was always aware of our needs and when help was needed.
Tour

saw a lot and learned the history etc of the area we visited especially liked having tour of cities first day we arrived

04/16/2019

Charming gardens and cities.

Service

Great tour manager and great sites.
Tour

WOnderful tour. Hotels were very central on both cities. Dinner at Middleton Place was fabulous.

04/16/2019

Good tour with interesting places to visit

Service

Interesting tour, good tour manager, good food, and good hotel.
Tour

My favorite memory was visiting the Magnolia Plantation and Middleton Place.

04/16/2019

Service

This was our 4th trip with Collette. We think they do a great job of planning everything for your trip
Tour

The trip was wonderful, our tour manager was the best & we enjoyed true southern charm!

03/17/2019

wonderful trip can't wait till the next one!

Service

had an excellent trip.
Tour

The whole tour was wonderful.

01/19/2019

Service

I loved our tour guide. Jay Tehran. The train ride was too long and the bus ride to see the mountains was too long. I somehow thought we would be hiking along somewhere. The restaurant on our good-bye dinner was awful!!!
Tour

See previous texts. Also the hotel midway was not acceptable. The tour guide needs to check local holidays to ensure small crowds. Dollywood was so crowded there weren’t any places to eat!!

Thank you for traveling with Collette on our The Great Smoky Mountains tour. Your feedback will be reviewed by the Product Design Team so that the sub par tour components mentioned can be analyzed and improved.

Collette Support

01/18/2019

Service

Great hotels and meals Well planned itinerary Well balanced free time and guided tours Helpful staff
Tour

Guide could have been more knowledgeable Bus driver quite indifferent

01/18/2019

The Great Smokeys were awe inspiring

Service

Every facet of the trip was wonderful. There were times when circumstances changed the actual schedule, but Jay worked it out each time with grace and diplomacy. I
Tour

Being able to be on the top of Stone Mountain and see the monument “up close and personal” was an experience we’ll never forget. However, the hike to Mingo Falls and of course, the Biltmore Estate were also extremely memorable.

01/18/2019

Service

Very knowledgeable about the loca area. Well organized trip.
Tour

Some hotels were not up to your usual high standards.

01/18/2019

Excellent

Service

Colette service was wonderful. The guide was fantastic and I loved all the locations we visited. I am always recommending Collette to people.
Tour

All places we visited were exceptional except for the day we took a train ride.

11/01/2018

Service

When I originally booked this trip St. Augustine was included however this trip it was not and we were never advised. There was quite a bit of "nothing" time. We realize the hurricane did affect some closures in Savannah however there should have been a back-up plan.
Tour

Again the fact that St. Augustine was included in original trip and then not in the trip we took and no advice plus no $ compensation for the loss of that day.

Thank you for contacting us regarding your Southern Charm tour. Our Client Care Center is in the process of sending out future travel vouchers due to you not being notified of the tour change.

Collette Support

10/29/2018

Disappointed

Service

First, this was a rescheduled trip. Collette failed to tell my friend and I that one city from the April trip was deleted from the October trip with no replacement. I would not have rescheduled the trip had I known this. Secondly, we were impacted by Hurricane Michael and an excursion was cancelled along with a museum visit. Although Collette refunded monies paid as well as the museum fee, they did not replace it with anything else so we had too much time on our own. If we had gone in April, a walking tour of Savannah was a part of the trip. We only got a tram tour fir a few hours and we're not able to walk around the city with a guide. An additional walking tour for those of us interested would not have cost Collette any additional monies. Very disappointing trip. Our tour guide Jan Lowe was excellent and made up for some of the disappointment with her calming and warm disposition.
Tour

Jekyll Island was the highlight of the tour for me. Savannah would have been another highlight had there been a walking tour.

Thank you for traveling with Collette on our Southern Charm tour. A member of the Guest Relations Team will follow up with you.

Collette Support

10/29/2018

A nice tour...

Service

I would buy from them again, but I'm not happy with how their Accounting Office has resolved our credit from a cancelled additional Tour option we purchased. Tour was a bit too much time on the bus, I and others felt, did some back tracking, it appears. Tour mgr was good, and very accommodating.
Tour

Very good accommodations, with excellent locations. Memorable experience was our evening included Dining restaurants. Lots of fun!

10/29/2018

Service

The tour director was a dud so the tour was a dud.
Tour

We kept backtracking and wasting time on bus - poorly planned tour

Thank you for traveling with Collette on our Southern Charm tour. A member of the Guest Relations Team will follow up with you.

Collette Support

10/21/2018

Service

This was just an average tour compared to past tours. Very disappointed with intenery, Jacksonville, your manager. Not up to Collette’s standard. Will look at other companies when choosing next vacation.
Tour

Being generous with this rating.

Thank you for traveling with Collette on our Southern Charm tour. A member of the Guest Relations Team will follow up with you.

Collette Support

10/15/2018

Service

This trip was the worse trip we have taken with Collette. We have been on approximately 10 tours and have always been pleased - until we were on this trip. The tour manager was mediocre. I did not feel that the experience was worth what we paid for the trip. It may be a while before we travel with collette again. This trip left a bad taste in my mouth.
Tour

The cities are lovely cities - loved Jekyl Island. Thought you could have done better in Savannah. The trip to Tybee Island was a "rip off".

Thank you for traveling with Collette on our Southern Charm tour. A member of the Guest Relations Team will follow up with you.

Collette Support

06/11/2018

Service

Efficient
Tour

Loved Savannah and Charleston. Did not like the menu for the first group meal.

06/11/2018

Service

Your overall was great. Tour guide pleasant and well informed. Loved Charleston jeckle island and Savannah. Hotels great. Food great. Would have rather skipped Tybee island trip. Too many hours on bus. Not much interesting. Jacksonville although a place to fly out off didn’t go with theme of trip. Good trip
Tour

Interesting stops in Charleston and Savannah.

05/28/2018

Service

You did not run the trip before. This was the first time you ran it in the direction we went on. The last day the bus broke down and the one we were transferred to had no air conditioning and was greatly reduced in size. The experience was awful. Our hotel rooms weren't ready for us at the first two stops. The horse drawn wagon in Charleston crammed us into the seats--4 to a seat. This is too many people to a seat--especially when some people are over-weight. The trip should have been scheduled for 2 more days. We didn't get to take a paddle wheel boat ride or visit Fort. Sumter. Having just seen Savannah on a morning bus ride was not enough to get to know Savannah.
Tour

Jeckyll Island and Boone Plantation

Thank you for traveling with Collette on our Southern Charm tour. A member of the Guest Relations Team will be reaching out to you to discuss your feedback.

Collette Support

05/21/2018

We highly recommend the southern charm tour.....LOVED it.

Service

Our tour manager, Jane Pritchett, was excellent. She was very kind,caring, funny, just a delight to be around. Our driver, Tony Freeman, was also excellent, an amazing driver! We were thrilled with our southern charm tour and loved Jekyll Island the most. We have recommended Collette to friends and family. We have already booked our 5th tour, the Alaskan land and sea for June.
Tour

Loved the southern charm tour! St. Augustine was very interesting and all the stops to Charleston. We were thrilled to spend two nights at Jekyll Island, we would go back again. We climbed to the top of the St. Simon's lighthouse, what a thrill. We loved Savannah, a very unique city. Charleston had so much charm also.

05/20/2018

Service

Our tour guide was the best! Jane was always available for everyone.
Tour

Jekyll Island was wonderful. Definitely enjoyed two nights there.

05/12/2018

Service

Our tour director Molly was excellent! However, I have to mention the local guide in Savannah, Joan, was somewhat rude to the coach driver Israel.
Tour

The time spent at each location/city seemed to be about right. Also the hotels and restaurants that Collette took us to were great.

05/11/2018

An excellent tour company

Service

Always have a great experience with any of Collette's tours. Would recommend them to anyone.
Tour

I especially enjoyed the time on Jekyll Island. Beautiful and peaceful.

05/06/2018

100% satisfied

Service

The tour was 100% excellent and I have been on many other tours. Our guide , Jane was exceptional, and much fun.
Tour

Mainly our guide, Jane!!!

05/04/2018

Service

Very organized tour. Guide very knowledgeable and professional
Tour

Meeting all d people in d tour , staying in a suite in Jekyll island

04/10/2018

Interesting, entertaining and relaxing--great to meet awesome people.

Service

Every part of the trip was nicely done!!! Loved having you purchase our plane tickets and making all the arrangements. Jan Lowe was an awesome guide and always willing to help. The food and the hotels were always top rate. Am anxious to book another Collette trip. I would like to suggest that with the list ofpeople on the trip, you would list hometowns, Thanks
Tour

Everything you did was top rate. From arrangin the travel to finding grreat hotels and great restaurants.

03/26/2018

Outstanding tour guide!

Service

Outstanding tour guide!
Tour

Great tour guide -- very knowledgeable and understanding of each guest.

03/12/2018

Service

What my wife said!!
Tour

What my wife said!! Many good memories.

03/12/2018

Service

Highly organized. Every detail covered. Very knowledgeable and accommodating guide.
Tour

Our most memorable moment was the speech/performance of the black slave at the plantation.

12/27/2017

Collette's tour guides are the best.

Service

******, the tour manager, had everything flowing smoothly. The driver was especially helpful to those of us with mobility problems. We really enjoyed the hotels in Charleston and Jekyll Island. The hotel in Savannah was way below Collette's usual standards. Several of us had no water , and our room had not been cleaned. The bed still had socks from the previous tenant in the sheets when I pulled them back.
Tour

The Savannah hotel was sub-par. The bed linen hadn't been changed, found hair on the shower walls, and no water available during day because of construction. Jekyll Island resort was fantastic , staff was gracious and friendly, and the grounds wonderfully decorated for Christmas.

12/24/2017

Awesome as this was my 4th trip and my 5th will be a river cruise in 2018

Service

One call and my trip for two was completed! Representative was very helpful and booked the trip and all extras in record time...
Tour

All trips are as advertised and welcoming

12/05/2017

Service

This is my fifth Collette trip. Collette is my choice because you all do such a good job of taking care of us on the tours. The drivers are always pros, the tour guides are knowledgeable and the tours are very interesting.
Tour

The Southern Charm tour was the first American tour I take with you and I really loved Charleston, South Carolina. I really liked our tour guide. She kept us on track, on time and she was kept us entertained and also gave us time on the bus to do our thing if we didn't want to watch the videos. The only glitch was the first night's dinner that was Italian food. We should have eaten Southern!

12/01/2017

Service

Good Value. Introduction to new things.
Tour

Jekyll Island was a place unknown to us. It was our favorite stop.

10/30/2017

Service

Efficient, courteous, great inclusions.
Tour

All places visited were great. Only criticisms relate to the hotels in Charleston and Savannah, which were really ordinary. Jekyll Island accommodation first-class.

10/29/2017

The usual great service I have come to expect.

Service

Always friendly people on the phone. Answered questions and explained things clearly.
Tour

The Gullah presentation at Boone plantation was my favorite time.

10/29/2017

Service

Tour manager was very good.
Tour

Would ha e liked more touring and less free time

10/24/2017

See above.

Service

Professionalism of Tour Guide and Coach Driver--excellent. Actually, I would rate it 4.5 stars.
Tour

See previous page. I would rate it 4.5 out of 5.0

10/23/2017

In a nutshell, the tour was great. Would rate 4.5.

Service

Tour Director was excellent--also coach driver. Only thing I could mention is the tour guide in Savannah. She was rude. We were walking in a graveyard and a couple of the people on the tour lagged behind somewhat--when she tried to rush then up, one of the people on our tour explained that a couple of them had some health issues that slowed them up somewhat. She said something to the effect that she was late 70-something in age and she was not going slow.
Tour

See previous page for my only complaint.

10/23/2017

Service

The trip was well executed, terrific destinations, knowledgeable tour guides, and overall good service. Would definitely recommend Collette and definitely travel with them again.
Tour

The destinations and tour guides were top notch.

10/18/2017

Better planning; take advantage of all time;do better job of walking pace

Service

Planned visitations to sites better! Too much free time not knowing what to do. Tram ride for example. It was fine, but as long as you rented the tram why not stop for 15-20 minutes at the 7 or 8 sites that you think we should see. Instead we had a couple of hours of free time and didn't know the best way to use it. Walking tours were okay. Way to fast for some. Some members of our group were not able to keep up or able to see what the group saw. We walked by beautiful churches, etc and were not allowed by tour leader to even look inside!!
Tour

Charleston!! Best job of using time and taking group to things that were important to see.

05/01/2017

Boring tour

Service

Tour was boring. All we did was go on a city tour and be dropped off for shopping
Tour

Boring tour. Poorly planned

Hello Douglas,
Thank you for bringing this to our attention. We'd like to hear more about your experience so we can improve the tour for future guests. A member of our customer care team will be reaching out to you shortly.

Collette Support

04/30/2017

I'm ready to go again!

Service

Yes. Excellent from beginning to the end. (personal details removed by Feefo) was such a good, sweet tour guide. Would love to be with her again. Accommodations were first class. Everything ran so smoothly. Keep sending me information about upcoming tours.
Tour

Excellent all the way around. Would go again with (personal details removed by Feefo) in a heart beat, so informative and sweet. Accommodations first class. Keep me informed, I'm ready to go again.

04/27/2017

Service

Everything worked extremely well from the car pickup to the final car home. The guide was excellent and so were the local guides the hotels were good
Tour

I have already said that!!!

04/17/2017

i ENJOYED THE AGENDA.

Service

THE TOUR GUIDE WAS VERY EFFICIENT IN ARRANGING AND PLANNING ALL THE EVENTS AND DEALT WITH ALL PROBLEMS QUICKLY. WE HAD A SMALL PROBLEM WITH ARRANGED MEALS BUT I THINK WAS GOING TO BE RECIFIED QUICKLY. STANDARD OF ARRANGED MEALS NOT QUITE AS GOOD AS ON PAST TRIPS. HOTELS GOOD.
Tour

ONLY DID THE ONE AND THAT WAS THE CARRIAGE RIDE WHICH WAS A MUST.

04/16/2017

Great tour guide,great hotel at Jekyll Island

Service

Yes, I will recommend this tour
Tour

Jekyll Island,historical hotel

01/03/2017

Excellent service by Collette

Service

Excellent tour guide.

12/28/2016

Disappointed

Service

Was not happy with it. Too much free time. Not enough touring. Wasted one whole day in Charleston watching the rain instead of leaving earlier for Savannah so we could arrive early enough to take the trolley ride through historic Savannah. We got to Savannah too late for the trolley ride that day. We took one tour in the morning and then left for Jekyll Island.
Tour

Jekyll Island was beautiful especially at night. I could have seen more of Charleston and Savannah.

10/10/2016

Our tour guide and are bus driver were wonderful. All the hotels we stayed ...

Service

Our tour guide and are bus driver were wonderful. All the hotels we stayed in were beautiful and all the places we visited werte very interesting.

06/28/2016

Service

service was good follow up. I would recommend Collette, and I would buy from them again .

06/15/2016

good

Service

Very good

06/15/2016

Service

Interesting sites!

06/13/2016

Service

Enjoyed trip and people. Good area of the country.

06/13/2016

Great tour, but improvements needed.

Service

A travel agent made the arrangements for us so I can not comment too much on the purchase experience. I would consider buying another tour through them again. Their prices do seem high.
Tour

First dinner that was included had bad food and service. Was told that sometimes this place was bad and sometime good. This restaurant should be replaced on the tour. Keeping a place like this is unfair to your customers. Should not have to pay for it. The Fountain of Youth Park was a waist of time. Very run down and did not enjoy at all. Should have done more walking on the Savannah tour. Could not see much from the tour bus, which didn't navigate the area very well anyway. Wish the brochure was more specific on areas we are touring so when we are on our own we don't check these spaces out first and then see them again. The hotel in Savannah had a terrible breakfast, hot food was cold. The house we toured in Savannah was OK. There are better ones to tour. Over all it was very nice but when you are paying that much you expect a little more. In all honesty the things we arranged on our own during free time and our day we got there early we liked the best.

06/07/2016

Everything was well organized. Great meals. Great hotels. Great experiance.

Service

Everything was great. Our airline tickets got us to Charleston and home from St. Augustine in a timely manner. The hotels were great. The tour guide we had was well organized and had everyone on time. The experience was great and I would use Collette again. I would also recommend it to friends.

06/06/2016

Service

Great arrangements with the best tour director and bus driver ever!

05/16/2016

Southern Charm for southern hospitality. Love Collette as a tour company.

Service

Excellent service. Great bus driver. Excellent tour manager: articulate, friendly, humorous, extremely helpful.
Tour

Omni Hotel Jacksonville...the best accommodation. Wish the day events could begin a bit later to allow a more leisurely breakfast. Would have liked more time during the lunch break to do more town/shops browsing. Felt "rushed"; tour manager wanted us to see as much as possible n use this trip only as an introduction to go back to see the cities again at a more leisurely pace n at another time. Totally understand this logic.

05/16/2016

Two thumbs up!

Service

Our group started early using a friend that just happens to work for Collette, Ginny Eaves. She found out what we were looking for and got it all arranged. I definitely would use Collette again and when mentioning it to others, they are reminded about your company. Getting our group of four there from various starting points so that we could arrive at about the same times worked well.
Tour

We had an amazing tour guide who was very personable, quickly learned everyone's names and did everything she could possibly do to make our trip informative, entertaining and memorable! I enjoyed all the destinations as we had been planning for this tour for two years to celebrate our monumental 60th birthdays and we were not disappointed! Jekyll island was a great starting point as it was relaxing and so historically fascinating! I specifically enjoyed the info about the "squares" in Savannah, the tour of the Citadel and my personal reason for the trip, touring the Juliette Lowe home as my friends and I grew up together as Girl Scouts. When our tour stopped for a second for all the Girl Scouts and Girl Guides to take a group picture on the back steps, my dream was achieved-there were nearly 20 of us! I also truly enjoyed getting to tour the Boone Hall plantation and see the slave quarters there. Overall, we had a great trip and appreciated the additional info we gained from our "guest tour guides" and enjoyed the food, companionship and other tour participants- we even set up a Facebook page to share pictures and keep in contact. Our Southern Charm tour was a great way to celebrate turning 60!

05/16/2016

Southern Charm

Service

Every detail was taken care of the entire trip! All we had to do was sit back and enjoy the trip.
Tour

There are too many to mention- each stop had its own flavor and areas of interest!

05/13/2016

Great trip!

Service

Collette is great. We would travel again, except we're too old now. The tour is well-designed and very enjoyable.
Tour

Great tour. The hotel in Savannah won it "on points," although the Georgia Islands were a special experience.

05/13/2016

Service

We were to afternoon free and arrived at our hotel at 5:00 P.M. No free time.

Thank you for choosing us for your recent tour. Maintaining a high level of quality is our number one priority. That priority is extended into every aspect of a vacation experience - from airfare to your tour manager and from meals to hotels. We’re disappointed to hear about your recent experience. \n
\nPlease accept our sincere apology. We have forwarded your feedback regarding the hotels, as well as your comments on the timing of the sightseeing to our Product Development Team. They will be reviewing this feedback and using it to enhance this tour for our future guests. \n
\nThank you for bringing this to our attention. We want to constantly better our product, service, and customer satisfaction. We encourage all feedback as it allows us the opportunity to identify problems and strive to make the necessary corrections. We are thankful for your business and look forward to seeing you on another tour.

Collette Support

05/11/2016

Service

Excellent

05/06/2016

Smooth and seamless!

Service

Great customer service and attention to detail!
Tour

The entire tour showed us places unique to the Low Country with a background on the history and culture. The highlights were the Boone Plantation near Charleston, especially the Gullah Geechee presentation, and the city of Savannah.

05/04/2016

Service

awesome

05/04/2016

Service

Service was great. Answered any questions we had when we called. Representatives were very friendly

05/04/2016

A first class history lesson.

Service

I/we had a first class tour leader and I learned so much of the US history. I had been to Charleston before many years ago but didn't see any other cities in the South. Unfortunately I am not an early morning person so the time table was a bit harsh for me (82 years) but I would certainly take a Collette Tour to other locations....but not a coach tour.
Tour

Meeting so many lovely people.

05/04/2016

Service

Selection of hotels and dinning experiences needs improvement.
Tour

I have taken five trips with Tauck and will continue to do so.. the dinners were poor, the choice of places to dine poor, but you get what you pay for. The hotel in Savannah was horrible, too bad they are extending this portion of the tour.

04/29/2016

From 1-10 this trip was about a 8. The schedule should be looked at for travel.

Service

Their service is on trips is excellent and prices are good. We have taken many trips with Collette. I have recommend them to friends. I am sure we will take other trips from them. I do not think this trip was well planned.
Tour

The extra meal that we paid $75,00 each was not worth it. Should have been about $35.00 each. The experience at Jekyll Island for 2 days was beautiful but it was like being on a deserted island with no stores or places to eat.

04/24/2016

Study the tours and reviews as some are better than others.

Service

While we have had several very good trips, there have been some less than ideal details and in one case the nature of the tour did not offer what we expected.
Tour

We expected the tour to focus on the antebellum south, both the good and the bad, but only saw a slight exposure at the plantation. Although the tour was not at fault, we found the food in Charleston consistently overcooked and unpleasant. Further the two night stay was too long and should instead be reduced in favor of Savannah, which we loved. Similarly the time at Jekyll Island was excessive for what it offered. We would have enjoyed a night in Beauford instead. Consider this as from my husband Bob as well.

Hi Caroline,\n
\nWe're sorry to hear that the Southern Charm didn't live up to the standards that are expected on every Collette tour. We have taken all of your feedback regarding this tour, especially thoughts regarding time spent in each of these areas and have shared this with our product team. Please know that we take these suggestions very seriously and will be working with the team to ensure that this tour features all the best elements to make the experience enjoyable. Thanks again for choosing Collette and for offering us honest feedback regarding this tour!

Collette Support

04/24/2016

Service

All issues handled quickly and professionally, the making the reservation to taking care of us when our pre-tour hotel reservation was messed up.
Tour

We would have reduced the time spent in Jekyl sland and spent more time in Savannah. We enjoyed the time spent in Beaufort and the buggy ride. All the guides were good and knowledgeable. Wanda was especially accommodating, friendly and knowledgeable.

04/22/2016

Always a pleasure

Service

I have taken numerous Collette tours and enjoyed all of them! The tour directors are all well versed in their specific region. I have recommended these tours to all of my friends.
Tour

I really enjoyed the carriage ride in Beaufort and I LOVE all of Jekyll Island!

04/22/2016

Service was just OK

Service

It was all right, nothing special. It took 3 times to get the itinerary e-mailed to me.
Tour

Could have used a few more options while in the cities of Savannah and Charleston. Could have used an extra day in Savannah for sure, and a night in St. Augustine. Was disappointed that there was no welcome dinner on the first night. So the tour was actually 5 days, not seven. Front and end days were used for travel.

04/21/2016

Service

We planned to arrive in Charleston a day early to give us more time in the city. Collette failed to notify us of a change in our outbound flight. The new flight they booked us on arrived in Charleston after 9:00 P.M. - RIDICULOUS!!!!! I only found out because I called to inquire about something else and the person I spoke with asked me if I had been notified of the change in our outbound flight. After I complained, they were then able t book us on another flight that got us in at approximately the same time as our original flight.
Tour

I was especially pleased with the included meals and the variety of options available to us. In addition, all of the hotels were centrally located within easy walking distance of many interesting places. I was not particularly happy with our tour manager. I asked her for directions to a specific drugstore near the hotel (I had to pick up a script my doctor had called in for me). I was told it was a couple blocks and she pointed in a direction and said I couldn't miss it and walked away. After walking (at night in the dark) four large blocks, I asked a passerby who gave me very specific directions and then walked there with me. It was not even on the street, the tour manager set me out on. In addition, there was NO VISIBLE SIGN identifying the drugstore on the outside (probably a Charleston zoning

Thank you for your inquiry, this has been passed along to our Customer Care Team for review. Thank you for addressing this with us.

Collette Support

04/21/2016

Service

We have always had a good experience with Collette! We look forward to more trips!

04/21/2016

Good

Service

Most of the tours I have been on r very good
Tour

Tour not up to what I expect and have experienced with your company. Seeing things that were not necessary. Just seemed to not have that good feel to it.If I have to pick something. I would pick the plantation. Jekyll island needs only 1 night there. Nothing to do there.

04/21/2016

BAD tip from start to finish.

Service

A nightmare !!!!!!
Tour

Last night, Omni Hotel. Clean comfortable. Finally, a hotel with a working tub..... Southern Charm, a trip that needs to be dropped from your offerings.