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Our Commitment to Your Well-being and Enjoyment

Each guest that travels with us deserves a memorable and fulfilling travel experience. And we intend to continue to deliver on that promise. Your health, well-being, and enjoyment remain our top focus — just as they have been since we started in 1918.

Our team consults with health and security experts all around the world to ensure a healthy and enjoyable travel experience. Let’s take a look into the steps we’re taking for you.

Our Pandemic Story

Collette’s president, Jaclyn Leibl-Cote, sits down to reflect on the trials and triumphs of the past year, and looks ahead to what the future will hold.

 

Steps We’re Taking for You

Before Your Tour


Cancel for Any Reason Waiver

Our Travel Protection Plan financially protects you in the event you need to cancel or move your trip to a different date. Learn more here


Pre-Tour Health Screenings and Vaccination Requirement

We will ask all travellers to complete a wellness declaration form before joining their tour, which will be provided in pre-tour documents received before departure. Travellers will turn in their form to their Tour Manager upon arrival. Guests will be required to show the Tour Manager proof of COVID-19 vaccination, with full dosage completed at least 14 days prior to arrival.


Private Sedan Service

Your ride to and from the airport will be stocked with fresh water for every pickup and all surfaces will be disinfected daily and after every passenger.


Air Travel

Specific details will vary by airline. For links to major airlines, head to the bottom of the page, or visit your airline’s website for specific information.

On Your Tour


Your Tour Manager

Tours managers have been trained in enhanced hygiene protocols and will monitor guest well-being throughout the tour. Where required, tour managers will remind guests of the need to maintain physical distancing and face coverings throughout the tour to ensure participant well-being.


Use of Face Coverings

Collette welcomes all guests, tour managers, and drivers to wear masks throughout the tour as deemed appropriate and in situations where masks are required by the country, state, municipality and sites, attractions or venues we visit on tour.


Motor Coach and Private Sedan Service

All surfaces will be sanitized often, including regular cleaning of high-touch areas with disinfecting wipes. Hand sanitizer will be available at all times and drivers will wear protective gear if required by the country, state, municipality, and sites we visit on tour.


On-Tour Experiences

Rest assured that we work closely with our local partners to ensure that all of the hotels, restaurants, and experiences you'll enjoy on your tour have been reviewed to ensure they adhere to local requirements.


On-Tour Insurance Coverages

If you have purchased Collette's Travel Protection Plan for your trip, it includes the following benefits: travel delay support, trip interruption, baggage loss or delay, missed connections (if you purchase air), medical expenses for illness or injury, and emergency assistance. Learn more here


Self-Screening

We will ask all travellers to monitor their health throughout their tour, with protocols in place in the event someone becomes ill.


Hotels

Specific protocols will vary from destination to destination, hotel to hotel. Overall, rooms and areas like restaurants, fitness centres, etc. will be deep-cleaned regularly, with rooms disinfected thoroughly between guests. High-traffic areas like lobbies and elevators will be cleaned hourly.

After Your Tour


Post-Tour Survey

After you get home, you’ll be able to share your opinions of your tour experience, allowing us to constantly improve for the benefit of future guests.

Travelling Well Experience
On the Road

Wistia video thumbnail

Health Protocol & On-Tour Experience FAQs

Please note that this section will be continually updated in keeping with changes in guidelines and local regulations.

What are the current requirements to travel on a Collette tour within Canada?

Full vaccination against COVID-19 will be required to travel on all domestic tours. We will continue to review and update our policies as requirements are lifted.

All guests travelling with Collette within Canada, regardless of destination or point of origin, must be able to provide proof of full vaccination against COVID-19. Upon filling out and turning in the Wellness Declaration to the Tour Manager prior to joining the tour, each guest will be asked to show the Tour Manager their:

·      Proof of vaccination against COVID-19. This is your official vaccination certificate (electronic or paper) and it must identify your name and date of vaccination with final dose given at least 14-days before the start date of your tour.

Will Collette provide masks, sanitizer, and other safety equipment to guests?

Guests are required to bring their own personal protective equipment that they are most comfortable with using. Hand sanitizer will be widely available for use throughout the tour.

How is Collette ensuring that guidelines are being met with each part of the tour?

Our Tour Managers are receiving extensive training on protocols and procedures to operate tours within recommended guidelines. They are thoroughly trained in handling social distancing and cleanliness issues and are with the group every step of the way.

What is Collette's on-tour masking policy?

Collette welcomes all guests, tour managers, and drivers to wear masks throughout the tour as deemed appropriate and in situations where masks are required by the country, state, municipality, and sites, attractions, or venues we visit on tour.
Guests should bring whichever personal protective equipment (PPE), including masks, that they are most comfortable and confident using, as Collette will not supply PPE on tour. Hand sanitizer will be widely available for use.

How is Collette ensuring that guidelines are being met with each part of the tour?

Our Tour Managers are receiving extensive training on protocols and procedures to operate tours within recommended guidelines. They are with the group every step of the way to ensure that all destination- specific guidelines are met.

What requirements does Collette have in place for their coach companies?

Just as the airlines are using sanitizing equipment, motor coach companies are applying similar methods for cleaning. Between groups, busses will be fully sanitized and in addition the high touch surfaces will be wiped down daily. Additionally, coach capacity limitations may be implemented as required by specific destinations.

What will it look like when dining or visiting an attraction?

On tour dining will be conducted in a accordance with local rules and regulations; this may entail being spread out while dining, moving through restaurants at staggered times, or in smaller groups. Similar to restaurants, we may move through attractions in smaller groups with multiple guides or arrive at staggered times as capacity constraints may play a role in group sizing.

What are current health requirements to travel on a Collette tour?

As regulations and requirements continue to change by state and by country, it is difficult for us to say with certainty what guidelines or requirements local public health authorities will put in place in the countries we visit. As of April 2021 all guests travelling with Collette, regardless of destination or point of origin, must provide proof of one of the following to verify information you will be providing to Collette when filling out our Wellness Declaration upon arrival on tour:

  • Proof of Negative Covid-19 Test would include a verifiable negative FDA- approved diagnostic COVID test (electronic or paper) showing date and time of test, taken within 72 hours of the start date of your tour.
  • Proof of recovery from COVID-19 would include both a copy of a positive test result dated within 3 months prior to the end of your tour and also written documentation from your health care provider that you have been cleared to end quarantine. This written documentation must include your name and the date your positive test was performed.
  • Proof of vaccination against COVID-19 is your official vaccination certificate (electronic or paper) and must identify your name and date of vaccination with final dose given at least 14-days before the start date of your tour*.

You can rest assured that Collette has been operating tours in select regions where local government regulations permit travel and where proper health measures are in place to mitigate risk, protect our guests’ well-being, and ensure an enjoyable experience. We will notify you of necessary requirements for your destination prior to departure.

*For international tours that visit multiple countries within the same itinerary, Collette requires guests to be fully vaccinated as a condition of participation. This requirement of Collette’s should be understood to supersede any country-specific requirements of travel.

How can Collette reassure guests that they won’t get sick on tour or bring back the virus when they return home?

The decision to travel is personal. Everything we do in life carries some measure of risk, and the decision to travel has to be weighed in the same way you would decide during these times to go out to dinner at a restaurant, go to the grocery store, or visit a recently re-opened attraction in your state. We are consulting with medical experts, various trade associations, and adopting the best practices we see to mitigate risk, but you can never eliminate it completely.

What does Collette’s Wellness Declaration look like?

Collette consulted with medical professionals to develop a Wellness Declaration that all Collette guests will submit to the tour manager upon arrival. Questions on the declaration are as follows:

  • Have you spent 15 minutes or more within 6 feet of any person who you know to have tested positive for COVID-19 in the previous 14 days? Y/N
  • Have you been instructed to isolate or been in quarantine by any governmental agency or health profession in the previous 14 days? Y/N
  • Have you travelled from, visited or transited any areas currently subject to lockdown (quarantine) as measured by local governments, the CDC or the US Department of State? Y/N
  • In the past 14 days and including today, have you had any of the following symptoms?
    • Fever of 100.4 degrees Fahrenheit / 38 degrees Celsius or chills Y/N
    • Cough that is not attributed to another condition by your doctor Y/N
    • Shortness of breath or difficulty breathing that is not attributed to another condition by your doctor Y/N
    • Sore throat that is not attributed to another condition by your doctor Y/N
    • Muscle aches that are not attributed to another condition by your doctor Y/N
    • Loss of taste or smell Y/N
  • Have you received a full dosage of the COVID-19 vaccine? Y/N*
  • Have you recovered from COVID-19 in the last three months? Y/N**

*Fully vaccinated persons greater than or equal to 2 weeks after their full dosage requirement are not required to quarantine following an exposure to someone with COVID-19.

**The date of your positive COVID-19 test must not be more than 90 days prior to the last date of your tour.

What type of COVID-19 testing does Collette recognize for the purpose of pre-tour testing?

Any type of FDA-approved diagnostic COVID testing administered by a health care provider or labouratory is acceptable for the purpose of pre-tour testing. Your test result may be in electronic or paper format and should show the date and time of the test, taken within 72 hours of the start date of your tour.

For the purposes of pre-tour COVID testing 72 hours prior to the ‘start date’ of my tour, is the ‘start date’ of the tour said to be the day I depart my home, or when my tour begins in the destination?

The start date of your tour is defined as the first day of planned touring activities in your destination. Flight days, overnight stays prior to the tour starting, etc. are not counted as part of this 72-hour time span.

Do I need to bring proof of vaccination against or recovery from COVID-19 with me?

Yes, if applicable to you, please bring proof of vaccination or proof of recovery from COVID-19 to verify information you will be providing us when filling out the Wellness Declaration upon arrival.

  • Proof of vaccination against COVID-19 is your official vaccination certificate (electronic or paper) and must identify your name, date and time of vaccination with final dose given at least 14-days before the start date of your tour.
  • Proof of recovery from COVID-19 would include both a copy of a positive test result dated within 3 months prior to the end of your tour and also written documentation from your health care provider that you have been cleared to end quarantine. This written documentation must include your name and the date your positive test was performed.
Will my tour manager be vaccinated?

Just like the general population, Collette’s tour managers have access to the vaccine based on the phase or prioritization group they fall into as individuals. This means that they may or may not have received the vaccine prior to your tour. Our tour managers are, however, required to demonstrate proof of a negative COVID-19 test within 72 hours of departure for a tour.

What happens if someone were to fall ill during their tour? How is this handled?

Our tour managers are trained to look out for the key symptoms. They are empowered to isolate the guest(s) from the group and ensure they receive medical attention.

  • Collette’s tour managers are trained to assist guests that become ill and are empowered to act accordingly to protect the health and well-being of all guests on tour.
  • If a guest, tour manager, or driver exhibits symptoms of Covid-19 or other significant illness, they will be isolated and required to go to a local hospital for testing.
  • If there were to be an instance of someone on tour falling ill, rest assured that Collette has in place a dedicated team and specific directives to follow to ensure the best outcome for those affected and the tour at large.
If it is learned that a guest becomes ill with COVID after a tour returns home, will Collette notify all tour participants that they had been in contact with an infected person?

Yes, if Collette receives a notification that an individual guest within a group became ill within 14-days from the time they returned home, we will notify the other participants. The name of the person who became ill would not be disclosed. In addition, our Tour Managers are required to provide a post tour Wellness Declaration 14-days after their tour concludes. Should we learn that a Tour Manager became ill during that time, we would notify all prior participants as well.

I’ve purchased trip insurance through Collette. If my trip is interrupted, will I get reimbursed and how?

Please refer to our Travel Protection Plan page here for more information on Collette’s insurance. To review full plan details online or contact the insurer directly with additional questions, please click here.

Is COVID-19 (the Coronavirus) treated the same as other sicknesses under the terms of Collette’s insurance?

Yes, COVID-19 is treated the same as other sicknesses under the terms of Collette’s insurance. Collette’s insurance provider has provided us an FAQ specifically relating to trip delay, interruption, or cancellation due to COVID-19. Please click on the link here to learn more.

For questions relating to travel updates & information related to COVID-19, please click here: Travel Updates & Information Related to COVID-19

What You Can Do

When it comes to maintaining a healthy environment, there are many small steps you can take to ensure the well-being of your fellow travellers. Here are a few things you can do to help:

Bring a mask from home and wear it as often as you can, especially when physical distancing is difficult.

If you feel ill, or are experiencing COVID-19 symptoms, please stay home. If you become ill while travelling, immediately reach out to your Tour Manager.

Be considerate of physical distancing parametres and do your best to maintain at least 6 feet of distance between you and others.

We encourage everyone to exercise proper hand washing with soap for at least 20 seconds.

We recommend checking in with a variety of sources as the worldwide situation continues to be very fluid. Stay up to date with the latest info about future departures, CDC travel guidelines, and more with the following links:

Contact Us

Have a question? Need to speak with someone? We’re here to help. Call 844.269.4583.

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