Land Rates
Land rates are on a per person, double occupancy basis. Availability of departures at the prices noted in the brochure is limited. Government taxes and fees are additional. For current prices, please see our website www.collette.ca. Land rates are guaranteed at the time that the deposit is received by Collette. Air rates (including fuel surcharges) will be protected against rate changes when you have paid in full within 11 months prior to departure.
Certain local taxes, charges and/or fees are to be paid upon exiting the country in local currencies. Such local taxes, charges and/or fees are not included in the total price. Please refer to the appropriate tour itinerary for details.
Payments
A $250 per person non-refundable deposit is required at time of booking to secure your reservation. If you have selected instant purchase, non-refundable air, you are required to pay the full air cost in addition to the $250 deposit at time of booking (all of which is non-refundable). For Antarctica, a $500 per person, non-refundable deposit is required at time of booking, with an additional per person deposit of $1000 non-refundable is due 180 days prior to departure. Should you decide to purchase our trip cancellation waiver, you must do so at the time of booking. Payment of a per person waiver fee guarantees a full refund of all payments (including deposits), except for the waiver fee itself, in case of cancellation of your travel plans for any reason prior to the day of departure. Trip cancellation waiver does not cover instant purchase, non-refundable air. The balance is due 60 days before departure on all tours, except cruises. The balance is due 120 days before departure for cruises.
All payments of deposit, purchase price and cancellation waiver fees may be made by charging to your MasterCard, Visa, or American Express (card imprint and signature required) or by sending a cheque or money order made payable to "Collette".
TRAVEL AGENTS PLEASE CONTACT:
Collette 1-800-468-5955
reservations@collette.ca
PLEASE SEND PAYMENTS TO:
Collette, 40 Queen Street South, Mississauga, ON L5M 1K3
Attn: Accounts Receivable
Revision Fees
Upon receipt of your itinerary, you must review it and report any discrepancies to Collette immediately in order to avoid any supplier incurred penalties. A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation. A change of departure date within 11 months of the departure date will be treated as a cancellation and cancellation charges will apply.
Cancellation Charges
Both cancellations of confirmed bookings and transfers to new travel dates will result in penalties and fees assessed by travel suppliers. If you have not purchased waivers, and you need to transfer or cancel for any reason prior to departure, the following cancellation fees will be assessed on your land or cruise product. Air is 100% non-refundable once paid in full. If cancelled prior to being paid in full, the following cancellation fees will also apply to air. (*See cancellation and unused services waiver fees and exceptions set out below.):
- More than 60 days prior to departure: a non-refundable deposit will be retained
- 60 - 16 days prior to departure: 30% of total price
- 15 - 1 day prior to departure: 50% of total price
- Day of departure and after: 100% of total price
EXCEPTIONS:
Ocean Cruises:
- More than 90 days prior to departure, a non-refundable deposit will be retained.
- 90 - 61 days prior to departure: 35% of total price
- 60 - 31 days prior to departure: 60% of total price
- 30 - 0 days prior to departure: 100% of total price
River Cruises: including Europe, Russia, Egypt and China
- More than 90 days prior to departure, a non-refundable deposit will be retained.
- 90 - 61 days prior to departure: 50% of total price
- 60 - 31 days prior to departure: 85% of total price
- 30 - 0 days prior to departure: 100% of total price
Galapagos & Antarctica:
- More than 120 days prior to departure: non-refundable deposits will be retained
- 120 - 90 days prior to departure: 60% of total price
- 89 - 0 days prior to departure: 100% of total price
Upon cancellation of transportation or travel services where you, the client, are not at fault and have not cancelled in violation of these terms and conditions, you will be refunded 100%.
Cancellation Waiver & Insurance Plan
Part A Waiver Only provided by Collette Tours Canada, Ltd:
Payment of a per person cancellation Travel Protection Plan fee to Collette at the time of booking guarantees a full refund of all payments (including deposits), except the Travel Protection Plan fee itself, for travel arrangements in case of cancellation of your travel plans for any reason prior to the day of departure. The Travel Protection Plan fee with air only covers airline tickets that you purchase from Collette.
Exception: If you originally purchased nonrefundable airline tickets, the Travel Protection Plan fee does not provide a refund for any such nonrefundable airline tickets in the event of a cancellation.
Collette’s Travel Protection Plan protects you from penalties in the event you have a need to cancel your entire inclusive tour package up to the day prior to departure. Collette’s Travel Protection Plan does not indemnify you from penalties if you choose to cancel partial tour components or air. If you choose to partially cancel your tour, you will be responsible for a revision fee as well as any penalties that are incurred at the time of the cancellation.
The Travel Protection Plan fee does not cover any single supplement charges which arise from an individual’s travelling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund due to the person who cancels. (However, the Part B Benefits referenced below include a single supplement benefit of $1,000 for certain covered reasons, as detailed in Part B.) Division of any such single supplement charge between the two or more companion clients involved is solely their responsibility. If insufficient funds are deducted from the cancelling client, the travelling client will be charged the remaining portion of the single supplement charge. Payment of the Travel Protection Plan fee (if chosen) must be received by Collette with your deposit at the time of booking.
The Travel Protection Plan fee is nontransferable and valid for each applicant (paying client) only. Collette assumes no responsibility for and cannot and will not be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of Collette Tours Canada, Ltd. and its own employees, directors and officers.
Where to Present Part A Claims:
To request a refund under the Travel Protection Plan, please call Collette and send any unused airline tickets to:
Collette
ATTN: Customer Service Department
40 Queen Street South, Mississauga, ON L5M 1K3
If cancellation occurs prior to departure, contact the Collette Reservations Department. When a client cancels prior to departure, any refunds are processed through the booking agent. Agent commissions are only protected when cancellation penalties of 100% of the tour cost apply.
PART A – Provided By Collette
Pre-Departure Cancellation Fee & Unused Services Waiver up to Trip Cost
Part B Insurance Benefits provided by Northbridge General Insurance Corporation (NOT AVAILABLE TO RESIDENTS OF QUEBEC): On tour, travel protection benefits may provide coverage if you: must interrupt your trip or return home early for a covered reason; incur medical expenses for a covered sickness or injury; need a medical evacuation; suffer a baggage loss or delay; or are delayed on tour for 12 hours or more for a covered reason.
Following is an outline of the Plan Services and Plan Benefits provided.
SCHEDULE OF BENEFITS - MAXIMUM BENEFIT AMOUNT
PART B – Benefits Provided by the Insurance Company Listed Below
- Accidental Death & Dismemberment: $25,000
- Trip Interruption: $1,000
- Missed Connection: $1,000
- Trip Cancellation: Amount Purchased*
- Travel Delay (Up of $150 per Day): $1,500
- Single Supplement: $1,000
- Medical Expense/Emergency Assistance, Accident & Sickness
- Medical Expense, Emergency Evacuation & Repatriation: $1,000,000**
- Baggage/Travel Documents: $2,000
- Baggage Delay (Up to $150 Per Day for a Maximum of 6 Days): $750
*This benefit is only applicable to Instant Purchase (Non-Refundable) Air Tickets and any single supplement penalties you are assessed if your Family Member or Travelling Companion has his/her Trip canceled and does not cover any other land, air or water arrangements.
**The Medical Expense/Emergency Assistance benefits of this plan are subject to a maximum benefit limit of $10,000 for those persons who at the time of a covered injury or sickness do not have valid hospital and medical insurance under a Government Health Insurance Plan of a Province or Territory of Canada.
PART B Exclusions & Limitations
Benefits are not payable for any loss due to, arising or resulting from: 1. suicide, attempted suicide or any intentionally self-inflicted injury while sane or insane; 2. an act of declared or undeclared war; 3. participating in manoeuvres or training exercises of an armed service; 4. riding, driving or participating in races, or speed or endurance contests; 5. mountaineering (engaging in the sport of scaling mountains generally requiring the use of picks, ropes, or other special equipment); 6. participating as a member of a team in an organized sporting competition; 7. participating in skydiving, hang gliding, bungee cord jumping, or scuba diving if the depth exceeds 130 feet or if You are not certified to dive and a dive master is not present during the dive; 8. piloting or learning to pilot or acting as a member of the crew of any aircraft; 9. being Intoxicated, as specifically defined in the policy, or under the influence of any controlled substance unless administered on the advice of a Legally Qualified Physician; 10. the commission of or attempt to commit a felony or being engaged in an illegal occupation; 11. normal childbirth, normal pregnancy (except complications of pregnancy) or voluntary induced abortion; 12. dental treatment (except as coverage is otherwise specifically provided herein); 13. amounts which exceed the Maximum Benefit Amount for each coverage as shown in the Schedule of Benefits; 14. due to a Pre-Existing Condition, as defined in the Policy. The Pre-Existing Condition Limitation does not apply to the Emergency Medical Evacuation or Return of Remains coverage; 15. a mental or nervous condition, unless hospitalized; 16. any rehabilitation or convalescent care; 17. treatment, services or expenses related to or resulting from travel in a specific country, region or city for which Foreign Affairs and International Trade Canada has issued a formal Travel Warning, before Your departure date, advising Canadians to avoid all travel to that specific country, region or city; or 18. Sickness or Injury resulting from a motor vehicle accident where You are entitled to receive benefits pursuant to any policy or legislative plan of motor vehicle insurance.
OUTLINE OF SERVICES
One Call 24-Hour Assistance Services: Included
Global Xpi Medical Records Services: Included
A copy of the plan can be reviewed at:
www.tripmate.com/wpOR426C/tic .
The Part B Benefits are underwritten by: Northbridge General Insurance Corporation, 105 Adelaide St. W., Toronto, ON M5H 1P9.
Non-insurance related services are provided by: One Call 24-Hour Assistance Services and Global XPI are services and are not underwritten by Northbridge General Insurance Corporation. 24-Hour Assistance Service is provided by: One Call Travel Services Network, Inc.
Part B of The Collette Travel Protection Plan is administered by:
Northbridge Claims Administration c/o Active Care Management
P.O. Box 481126
Kansas City, Missouri 64148-1126 Toll Free Telephone: 1-888-421-5378
Refer to Plan Number: OR426C
Cancellation Waiver & Insurance Plan Pricing (Per Person)
Land Only Clients:
- $95 adult/$95 child for all North American escorted tours under 6 days
- $230 adult/$115 child for all North American escorted tours of 6 days or more
- $310 adult/$140 child for all international tours (except cruises, Canadian Rockies train tours, Australia, New Zealand, Africa, South Africa & Egypt tours)
- $370 adult/$165 child for all cruises, Canadian Rockies train tours, Australia, New Zealand, Africa & South Africa tours
When purchasing pre- and post-night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your Travel Protection Plan fees. Please confirm with your reservation agent at time of booking.
Air-Inclusive Clients (Flex Airfare is purchased through Collette)
- $140 adult/child for all North American tours under 6 days
- $270 adult/child for all North American tours of 6 days or more
- $350 adult/child for all international tours (except cruises, Canadian Rockies train tours, Australia, New Zealand, Africa, South Africa & Egypt tours)
- $400 adult/child for all cruises, Canadian Rockies train tours, Australia, New Zealand, Africa & South Africa tours
Collette’s Travel Protection Plan can only be purchased by individuals who have purchased Collette Flex Airfare or Instant Purchase nonrefundable air through Collette. Instant Purchase air and its associated taxes, fees and surcharges require full payment at time of reservation and are 100% nonrefundable. This air ticket is covered by Collette’s Travel Protection Plan under Part B, if you cancel your trip for covered reasons. Tickets may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline.
Consumer Protection Plans
Collette is a member of the following organizations: The National Tour Association, The United States Tour Operators Association (USTOA), The Alliance of Canadian Travel Associations, the Travel Industry Council of Ontario, and the Association of British Travel Agents. Some of these associations operate a consumer protection plan to cover deposits placed with any tour operator member. In the case of USTOA, the consumer protection bond is $1 million. Full details are available from these organizations or Collette. Collette is pleased to give this additional protection to our clients.
Currency
Unless specified otherwise, all statements of or references to dollar amounts in these terms and conditions are to lawful money of Canada.
Proof of Citizenship
Documentation is required by foreign governments for all trips outside Canada. Clients/passengers should check with the appropriate foreign consulate/embassy for entry requirements, including whether you need to obtain a visa before entering your destination country and, if you do need to get a visa, its cost and timing. Please remember that the possession of valid passports and necessary visas are the responsibility of each client/passenger. If you would like assistance in ensuring you have the proper visa(s) for your trip outside of Canada, we would be happy to refer you to a company that can assist you.
Government issued photo identification is required for flying.
Passports are required for all Canadians entering the United States.
We strongly recommend that you have a valid passport (with six-month validity) for all travel outside Canada.
When travelling outside Canada, health insurance is required. Contact your booking agent for more details.
Travel Conditions
There may be different living standards and practices and different standards and conditions with respect to the provision of services and accommodations outside of Canada.
Complimentary Door to Door Transfer Service
Return complimentary door to door transfers are offered up to 100 kilometres from most major Canadian gateways with the purchase of an air-inclusive vacation.
Travellers Needing Special Assistance
You must report any disability requiring special attention to Collette at the time your booking is made. Collette will make reasonable efforts to accommodate the special needs of tour participants. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. None of Collette, its employees and personnel, and its suppliers, may physically lift or assist clients into transportation vehicles. If a traveller thinks he or she might need assistance during a trip, he or she should call Collette to determine what assistance might reasonably be given. Collette cannot provide special individual assistance to tour members with special needs for walking, dining or other routine activities.
Baggage Disclaimer
Although every effort is made to handle passengers' luggage as carefully as possible, Collette is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through airline/airport, hotel and group carrier handling. It is recommended for your own self interest and protection that you have adequate insurance to cover these eventualities. Check with your sales agent for low cost insurance to cover these risks.
Checked Baggage Charges: Some airlines impose additional charges if you choose to check baggage. Please contact your airline or refer to its website for detailed information regarding your airline's checked baggage policies.
Holiday and Museum Closures
Museum visits and personal shopping time may be disrupted due to unforeseen circumstances or many religious, state and local holidays observed throughout the world.
Motorcoach Washrooms
Most motorcoaches used on our tours are equipped with washrooms (except safari vehicles, exotic locations, and some of our Explorations by Collette tours). These are typically for emergency use, as we make plenty of comfort stops, allowing you the opportunity to use public restrooms and/or stretch your legs.
Maps and Photos
Maps shown on tour pages are current at the time of printing and may not reflect actual tour routing should the tour change. Photos shown on tour pages are reflective of the area(s) visited, but may not be included in the actual tour itinerary.
Explanation of Responsibilities and Tour Conditions for Collette Vacations
Any person reserving or purchasing any Collette product published in this brochure accepts the condition that Collette reserves to itself the exclusive right to change or cancel itineraries, hotels, and other tour components whenever it is deemed necessary. If this occurs, every effort will be made to offer alternate dates and/or programs. Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond Collette' control that prevent Collette from operating as scheduled. Collette expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Collette tour.
All rates on foreign tours are subject to fluctuations of currency and may be changed when necessary without advance notice prior to deposit. All rates published are per person basis as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of a request and will be considered confirmed only upon receipt of a minimum deposit. Child land rates are available and are valid for ages 5-12, sharing a room with two full paying adults. Collette does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier's over-booking of a flight. All cancellation charges, fees and refunds for any tour within this brochure are in effect as of the effective date as indicated below and supersede any other previously printed policies relating to these same charges.
General Disclaimer
None of Collette Tours Canada, Ltd., its affiliated entities, subsidiary companies and its and their respective employees, shareholders, officers, directors, successors, representatives, agents, and assigns (collectively "Collette"), own or operate any person or entity which is to or does provide goods or services for these trips and tours. Collette acts only as agent for the airlines, hotels, bus companies, railroads, tour operators, cruise lines, car rental companies and other contractors providing accommodations, transportation or other suppliers (the "suppliers"). All such services are furnished by suppliers that are independent of, and do not act for or on behalf of, or in the name of Collette, are not servants of Collette and with whom Collette is not a partner or joint venture partner. Because none maintains any control over the personnel, equipment, or operations of the suppliers, Collette assumes no responsibility for and cannot be held liable for any loss, costs, expense, personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or their respective employees and agents, including delays or cancellation of services, cessation of operations, changes in fares, itineraries or schedules, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of the suppliers, and/or (3) any wrongful, willful or negligent act or omission on the part of any other party not under the supervision and control of Collette. Additionally, responsibility is not accepted for loss, cost or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, computer problems, acts of God, dangers incident to sea, fire, acts of government or other authorities, war, acts of terrorism, civil unrest, riots, pilferage, epidemics, quarantines, other disease, climatic aberrations or other such causes beyond Collette's control. All services and accommodations are subject to the terms and conditions specified by the suppliers and the laws of the country in which they are provided. Collette reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of any tour. They reserve the right to withdraw any tour announced. Both Collette and the suppliers reserve the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the tour manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. Neither does Collette accept liability for any carrier's cancellation penalty incurred by the purchase of a non-refundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times. Participants may be photographed for the promotional purposes of Collette.
You, the client, agree to the terms and conditions set forth in any and all brochures or advertisements describing any tour, cruise, accommodations, transportation and other services, and to any and all conditions set out in documents for any such services, including, without limitation, all cancellation fees.
No employee of Collette has authority to vary these terms and conditions.
Payment of the deposit to Collette constitutes acceptance of these terms and conditions.
Family Tours Disclaimer
Any minor child (under the age of majority) who shall participate in a Collette Family Tour program must be accompanied by an adult and supervised by an adult during the entire length of the tour. Collette will make reasonable efforts to accommodate the special needs of any minor child during the tour. However, Collette cannot provide special individual assistance to any minor tour participant. The adult travel companion shall be primarily responsible for the conduct and care of the minor tour participant. Collette will not accept any parental responsibility for the minor tour participant.
Arbitration
I agree that any dispute concerning, relating, or referring to this contract, the brochure or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration according to the then existing rules of the American Arbitration Association in the State of Rhode Island. Such proceedings will be governed by and in accordance with substantive Rhode Island law.
The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
Forum Selection
This Agreement shall be governed and interpreted pursuant to the laws of the State of Rhode Island by mutual agreement of the parties hereto and the Federal and State Courts in Rhode Island shall have exclusive and sole jurisdiction over any dispute, controversy or suit arising relative to this Agreement. Employee expressly waives any and all objections to any dispute, controversy or suit arising out of this Agreement being adjudicated exclusively in the State or Federal Courts in the State of Rhode Island, and Employee further consents not to bring any suit arising out of this Agreement in any other jurisdiction and any and all litigation must be brought only in and for Courts in the State of Rhode Island to the exclusion of litigation anywhere else in the world.
Web Content Disclaimer
Collette shall make all reasonable efforts to keep all information in the WWW servers as accurate and up to date as possible, notwithstanding this, the accuracy and timeliness of the information provided cannot be guaranteed.
All materials contained herein are for informational purposes only and Collette Travel Service, Inc. makes no representations or warranties of any kind regarding the same. Collette Travel Service Inc. disclaims all liability of any kind whatsoever arising out of the use of, or inability to use, its WWW servers and the information contained on them.
Collette Travel Service Inc. WWW servers were designed to provide information about the company, its products, and links to specific external sites. Use of this system for any purpose other than that for which it was designed is unauthorized and prohibited.
Submitted Materials
All parties submitting materials to Collette Travel Service Inc. WWW servers represent and warrant that the submission, installation, copying, distribution, and use of such materials in connection with the WWW servers will not violate any other party's proprietary or legal rights. The submitter understands and agrees that Collette Travel Service Inc. is not responsible or liable for any damage to any materials or errors created in any system as a result of anyone accessing or using the Collette Travel Service Inc. WWW servers.
Stated Prices
Unless otherwise stated, all prices are per person, based on double occupancy, for specific room categories and subject to availability at time of booking on selected departure dates. Airfare, transfers, port charges and government fees are additional unless otherwise specified. Prices are valid at time of posting to the internet. Offers are capacity controlled and may be withdrawn at any time without notice. Some restrictions and blackout periods may apply. Collette is not responsible for errors of omission or information that may occur as a result of the transfer of information from selected third parties, technical or human error.
Site Content
Please be advised that all content on any Collette web site, including, but not limited to, logos, images, pricing and tour descriptions are the property of Collette. The taking of any content from our web site(s) without the written consent of Collette is illegal and punishable by law.
Collette Policy on Discounting
The Collette policy is to not promise a discount off Collette prices (either explicit or implicit). Percentage-off offers are prohibited, as are statements that say, "We discount Collette tours." This policy is in affect for all types of online advertising, including (but not limited to) Collette promotion on a company web site, search engine or email marketing campaign.
Collette maintains the right to refuse bookings from any partner who does not comply with this policy to our satisfaction.
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