Netherlands, Belgium & France

Good time and a great experience. Our tour manager Petra was excellent and the itinerary did not disappoint. Really enjoyed the gardens, Bruges, and Paris.

A tour guest gave 10 people Covid-19. We missed Champagne tasting and all of Paris!!! What a disappointment- now going thru the claims process.

The tour included many small tours or local speakers which were mostly wonderful. I think only on one occasion was the speaker barely average. The others were really good. More than 50% of the people on the tour came down with Covid. They were quarantined and the healthy folks continued with the scheduled activities. This made it very difficult for Christian, the tour director. He did a fabulous job managing the challenge and worked very hard to take care of both healthy and sick members. We loved Collette tours and will join again when we find one of interest.

Collette Report on Netherlands, Belgium France tour 4/23/2022 The tour guide not familiar with area nice guy but he was from Italy The tour failed to pick up or check Collette health questioner at beginning of trip 3 of 18 were sick from day one and not tested for covid until day 6 by then 12 of 18 on tour had covid including myself We were contacted by phone and told by Collette rep Beth that both myself and Dr. Ciano (who had not tested positive) were kicked off the tour and everything was canceled including our air home which turned out to be a lie. It was early in trip and I had all covid medicine with me and tested negative in 3 days with no symptoms and told Collette representative that continued to call and threaten us with everything being canceled that we were negative (Dr Ciano was never positive) and we were continuing our trip. We proceeded on at our own expense. Reservations had not been canceled for the air home despite a barrage of calls threatening us that all was canceled we were both negative and took our prearranged flight home. We have now canceled all future Collete trips Resv 1090649 and resv 1101755 and have now been told our Ins for those two trips $900 and $1000 is not refundable as it was charged up front which was never told to us. We were always told by ALL local and home office Collette reps that the advanced deposits were fully refundable For starters I am disputing all charges on my credit card for reservations 1065848 due to negligent and improper health care procedures and care of tour guests. And all charges on 1090649, 1101755 as we never informed that insurance was billed up front and not refundable Please refund all those amounts. Todd Humphrey and Julia Ciano

The frustration with Collette before the trip put a damper on the trip. Customer service was horrible. The documentation hard copy and on the app is a great idea but when the information is incorrect it hamper the experience. Companies providing transportation were consistently late to pickup our group.

I was very impressed with the trip!! Our tour guide was amazing!! Ben Slavin! Accommodations were above my expectations!!

Ben the tour manager was fantastic and all the hotels were great. The daily events were very interesting and educational.