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Reviews Of The Northern Lights of Finland

The Northern Lights of Finland

From £3,279 pp*

7 Days • 11 Meals

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  • Excellent experience

    • Service
      5star
      Thank you for the prep package telling us what to pack. That was very helpful.
    • Tour
      5star
      Our guide (Craig Waith) was excellent: very knowledgeable, pleasant, kept us well informed, kept things running on schedule, etc. The places we stayed in were great, and the experiences (reindeer safari, city tour, dog sled ride, Santa visit) were perfect.
    • Service
      5star
      Great tour director
    • Tour
      5star
      Great tour director made it enjoyable
  • Poor information and communication very disappointing

    • Service
      1star
      My experience was frustrating both in pre-booking and in actual trip management. We were a small group, and speaking to others I found that many had similar circumstances. I'm an extensive traveler, and the idea of this trip was great but Collette missed the boat in execution.
    • Tour
      1star
      The main purpose of taking this tour is for the lights. Advance reading indicated that within the Artic Circle there is a good chance of seeing the lights 2 out of 3 nights. Our experience found that true, but the lights were missed by many (particularly by all in the upgraded kelo cabin) due to poor communication and information. In fact, others who did not upgrade owe their vision to a fellow- traveler who notified them. With only 11 of us and the tour manager having everyone's cell phone numbers, there is no excuse for not setting up better communication. There are no phones between cabins or from cabin to desk in Lapland (were were NOT told about this in advance) and so group members who were more remote couldn't communicate with the rest without a group text/phone being set up.

    Thank you for traveling with Collette to Finland. A member of the Guest Relations Team will reach out to discuss your feedback.

    Collette Support

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