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Traveller Reviews

Spain's Costa del Sol & The Portuguese Riviera

From £2,299 pp*

12 Days • 17 Meals

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    • Service
      3star
      The tour promised "free time" for leisure and this was not the case. We often returned to the hotel late in the day, only to find that we had to rush to get ready to go for supper. There was little time for shopping for souvenirs the first few days of the tour - the itinerary was too busy.
    • Tour
      3star
      The location of the hotel in Madrid was good, but we felt the hotel itself was below average. The room was extremely small, was uncomfortably warm and was generally disappointing. Several of the meals provided by Collette were sub-par. The welcome dinner on May 26 in Madrid was outstanding and the Hake dinner served at the Parador Malaga was good as well. ALL of the other meals were problematic... (meat overcooked, gravy way too salty, tasteless food) We were especially disappointed in the optional Flamenco evening that we signed up for. This evening cost us $163 CAD so for the two of us that was well over $300 CAD, which is a substantial sum. We were looking forward to having authentic paella and enjoying the flamenco dancing. At the restaurant, my husband ordered the chicken paella - his meal arrived and he enjoyed it. I ordered the seafood paella. It arrived 5-10 minutes after my husband's meal and was so over-salted that it was completely inedible. Several other people who ordered the seafood paella had the same complaint. The restaurant offered to provide us with something else but there was no time as we had to leave for the Flamenco show. Needless to say I left hungry and extremely disappointed (as was John Raynak, the other person in our group who ordered the inedible seafood paella). Our tour director was made aware of this problem and told the restaurant but there was little he could do at that point. We should not have had to pay for a meal that could not be eaten - especially considering the price we had paid. We had travelled to Croatia two years ago with Insight Tours and that tour was far superior to this tour. Their accommodations were far superior (all excellent 4-5 star hotels), provided meals were consistently delicious, tours were appropriate and time was managed much better. We were extremely disappointed with this Collette Tour. We truly enjoyed our tour director Xavier Gimeno. His sense of humour and his excellent knowledge of the tour were the highlight for us. He always behaved professionally and efficiently took care of all of our travel arrangements and needs.

    Thank you for traveling with Collette on our Spain's Costa del Sol & the Portuguese Riviera tour. We are very sorry for your disappointment with this tour. We have made our General Manager of the Canadian office aware of your comments and he will be reaching out to you personally in the next few days. However, we certainly agree you should not have to pay for a meal that was served too late and you found too salty and therefore inedible. We will refund you in full for the Flamenco show and dinner. We hope theses actions are satisfactory.

    Collette Support
    • Service
      4star
      Very polite and knowledgeable.
    • Tour
      4star
      Good tour but too many tours of the old parts of towns. Needed a little more free time.
    • Service
      4star
      The pace was very energetic, especially for seniors. The late dinners really messed up our " internal " schedule.
    • Tour
      4star
      Gibraltor, the monkeys and the cave.

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