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Reviews Of The Pacific Northwest's Coastal Treasures featuring the San Juan Islands and Victoria, B.C.

The Pacific Northwest's Coastal Treasures featuring the San Juan Islands and Victoria, B.C.

9 Days • 13 Meals

  • spectacular trip

    • Service
      5star
      Friendly travel staff. Ease of coordinating trip and flights. Excellent tour director and bus drivers throughout trip. Excellent hotels with excellent locations in all places visited. Excellent meals throughout tour. I have referred many friends to Collette over the past eight years and they have always been very satisfied.
    • Tour
      5star
      An unforgettable tour of a very scenic part of the USA and Canada
    • Service
      5star
      Our tour leader was of the highest caliber and set the bar for a lovely trip. The experience with Collette was better that we had expected.
    • Tour
      5star
      Victoria and especially Butchart Gardens.
    • Service
      2star
      Flight departing Logan to Seattle with Alaska Airlines was delayed 17 hours (long wait in an airport). I called Collette customer service asking for help and alternative fights. The response was that is the airlines responsibility. There were clearly other flights both through Alaska Airlines as well as alternative airlines that were flying out that day. I feel Collette's team could have/should have leveraged Alaska airlines to better serve Collette's customer. This start put us on a redeye that got to Seattle at 4:00 AM the first day of the trip. You can imagine the condition we were in. The breakfast manager on the first day greeted us with "we can seat you but I wasn't aware there was a tour group here so I only have one waitress. You can get a cup of coffee but it will be a long wait for service. NOT A GOOD START!!!
    • Tour
      2star
      Time management could have been better there were a few days where more events could have been scheduled. The day we went to Hurricane Ridge the tour bus would not start delaying that day from a 9:00 AM start to a 1:00 Start....disappointing. Not much else to do in Port Angeles WA. Visiting Buschart Gardens we tried to have lunch at the nicer restaurant only to find they were all booked up. It would have been helpful if the tour guide informed the group if they wanted a nice sit down lunch to go and get reservations first before starting the visit to the gardens.

    Hello, thank you for sharing this feedback with us about the tour. We have passed this along to members of our team for review. \n\n We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon.

    Collette Support

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