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The Traveling Well Experience

Our Commitment to Your Well-being and Enjoyment

Each guest that travels with us deserves a memorable and fulfilling travel experience. And we intend to continue to deliver on that promise. Your health, well-being, and enjoyment remain our top focus — just as they have been since we started in 1918.

Our team consults with health and security experts all around the world to ensure a healthy and enjoyable travel experience. Let’s take a look into the steps we’re taking for you.

Our Pandemic Story

Collette’s president, Jaclyn Leibl-Cote, sits down to reflect on the trials and triumphs of the past year, and looks ahead to what the future will hold.

 

Steps We’re Taking for You

Before Your Tour


Cancel for Any Reason Waiver

Our Travel Protection Plan financially protects you in the event you need to cancel or move your trip to a different date. Learn more here


Pre-Tour Health Screenings

We will ask all travelers to complete a wellness declaration form before joining their tour.


Private Sedan Service

Your ride to and from the airport will be stocked with fresh water for every pickup and all surfaces will be disinfected daily and after every passenger.


Air Travel

Specific details will vary by airline, but standard operations typically include flight attendants wearing masks, sanitizing all surfaces between flights and physical distancing. For links to major airlines, head to the bottom of the page, or visit your airline’s website for specific information.

On Your Tour


Your Tour Manager

We have employed new and enhanced hygiene & physical distancing protocols for tour managers. They are local experts and highly trained to handle a variety of unexpected situations — including illnesses and emergencies. They are also available 24/7 for guests throughout the tour should any situation arise.


Use of Face Coverings

Collette welcomes and encourages all guests regardless of vaccination status to wear masks, throughout the tour in situations where social distancing guidelines cannot be followed (6 ft. between persons). In accordance with CDC guidelines, we ask guests that are not vaccinated to please continue wearing masks both indoors and outdoors. All travelers, including those that are vaccinated, will be required to wear a mask on all forms of public transportation and in situations where masks are required by the country, state, municipality and sites, attractions or venues we visit on tour.


Motor Coach

All surfaces will be sanitized often, including regular cleaning of high-touch areas with disinfecting wipes. Hand sanitizer will be available at all times and drivers will wear protective gear when appropriate.


On-Tour Experiences

We work closely with our local partners to ensure adequate physical distancing during meals, experiences, and sightseeing. Guests may be rotated in smaller sub-groups when necessary.


On-Tour Insurance Coverages

When you purchase our Travel Protection Plan, you’ll have access to telehealth services should you need it, plus you’re covered on tour for emergency assistance, baggage loss, trip interruption, medical expenses, and more. Learn more here


Self-Screening

We will ask all travelers to monitor their health throughout their tour, with protocols in place in the event someone becomes ill.


Hotels

Specific protocols will vary from destination to destination, hotel to hotel. Overall, rooms and areas like restaurants, fitness centers, etc. will be deep-cleaned regularly, with rooms disinfected thoroughly between guests. High-traffic areas like lobbies and elevators will be cleaned hourly.

After Your Tour


Post-Tour Survey

After you get home, you’ll be able to share your opinions of your tour experience, allowing us to constantly improve for the benefit of future guests.

Travelling Well Experience
On the Road

Return to the Badlands
 

Health Protocol & On-Tour Experience FAQs

Please note that this section will be continually updated in keeping with changes in guidelines and local regulations.

What are current requirements to travel on a Collette tour within the United States?

Please note this update in our policy: Full vaccination against COVID-19 will be required to travel on all domestic tours through December 31, 2022. We will continue to review and update our policies as requirements are lifted.

All guests traveling with Collette within the United States, regardless of destination or point of origin, must be able to provide proof of full vaccination against COVID-19. Many countries are now requiring a booster dose at least 14 days before travel if the traveler was fully vaccinated more than 6 months before travel. As such, we strongly recommend that travelers plan to receive a booster dose to avoid any challenges entering the destination country or experiencing components of the tour. We will continue to review and update our policies as requirements change. Upon filling out and turning in the Wellness Declaration to the Tour Manager prior to joining the tour, each guest will be asked to show the Tour Manager their:

Proof of vaccination against COVID-19. This is your official vaccination certificate (electronic or paper) and it must identify your name and date of vaccination with final dose given at least 14-days before the start date of your tour.

 

What are current requirements to travel on a Collette tour to an international destination?

Vaccination is required to travel on all international tours through December 31, 2022. As destination requirements and/or the definition of “fully vaccinated” may change between now and the departure date of the tour with little advanced notice, Collette recommends that guests plan to receive a booster dose before travel. We fully expect that destinations will require booster doses at least 14-days before travel. As such, we strongly recommend booster doses at least 14-days ahead of travel to ensure a successful trip. Increasingly, countries are requiring vaccination in order to take part in many regular on tour activities such as indoor dining, museum visits, sites & attractions, and other venues.  At times, testing requirements for unvaccinated guests are onerous, to include but are not limited to testing every 72 hours in destination, before boarding and internal flight, ferry or border crossing between countries, etc. So while guests may be allowed to enter their destination, they can no longer enjoy the tour while unvaccinated. We expect that vaccination will increasingly be required to experience most aspects of the tour for the foreseeable future and we’re left with very few destinations that have no restrictions for unvaccinated guests.  We will continue to review and update our policies as restrictions are lifted.

Vaccination is now required to travel. What options are available to guests who will either not be vaccinated in time for their tour, or do not plan to be vaccinated?

Please call to review potential options and associated costs to change your date.

Will Collette arrange on-tour COVID testing to meet the mandatory U.S. re-entry testing requirement?

International Travel - Mandatory COVID Testing Prior to U.S. Re-Entry
  • All travelers must present a negative COVID test result administered no more than 1 day before you travel by air returning to the United States
  • Collette has made all necessary arrangements for U.S. international return COVID-19 testing.
  • Return testing will be at the expense of the individual traveler, payable to the testing provider at time of service. See your Tour Manager for details on how to make payment. Prices range from USD $50 to $100 per person, depending on your destination. Transportation (where necessary) will be provided by Collette.
  • Travelers who are staying abroad on either an extension or otherwise will need to make their own arrangements for the required U.S. return testing, at their own expense.

If you’re staying on in the same city or on a Collette extension, your tour manager can provide you with recommendations on how to make arrangements for the required testing.

If you feel confident using technology and you will have a smartphone with a camera and Wi-Fi connection abroad, you have an option to pre-order a self-testing kit for return travel. Several major U.S. airlines (American, United, and Delta) have partnered with Optum and eMed to assist passengers with re-entry testing. These companies sell test kits directly from their websites: Optum 2-pack or Optum 3-pack, eMed 6-pack.  For specific directions, including how to order, register for, and use the Optum/eMed test kits, please refer to this user guide.

Where can I find additional travel requirements for my destination?

Collette has partnered with CIBT to create the Online Travel Requirements Resource for every destination that we travel to. This tool is continually updated with the latest information on COVID-specific travel and health requirements (vaccination documentation, testing, exemptions, arrival forms, etc.), visas, and other considerations for every destination that Collette services.

Destination-specific information may change frequently and without prior notice. It is each traveler’s responsibility to check this resource frequently, including prior to tour departure, for changes that may be applicable to the destination.

Will everyone have to wear a mask on tour?

Collette welcomes and encourages all guests regardless of vaccination status to wear masks, throughout the tour in situations where social distancing guidelines cannot be followed (6 ft. between persons). In accordance with CDC guidelines, we ask guests that are not vaccinated to please continue wearing masks both indoors and outdoors. All travelers, including those that are vaccinated, will be required to wear a mask on all forms of public transportation and in situations where masks are required by the country, state, municipality and sites, attractions or venues we visit on tour.

Will Collette provide masks, sanitizer, and other safety equipment to guests?

Guests are required to bring their own personal protective equipment that they are most comfortable with using. Hand sanitizer will be widely available for use throughout the tour.

How is Collette ensuring that guidelines are being met with each part of the tour?

Our Tour Managers are receiving extensive training on protocols and procedures to operate tours within recommended guidelines. They are thoroughly trained in handling social distancing and cleanliness issues and are with the group every step of the way.

What requirements does Collette have in place for their coach companies?

Just as the airlines are using sanitizing equipment including electrostatic sprayers, motor coach companies are applying similar methods for cleaning. Between groups, busses will be fully sanitized and in addition the high touch surfaces will be wiped down daily.

What will it look like when dining or visiting an attraction?

Every restaurant will be different depending on its size and location. We work closely with our restaurant partners to ensure physical distancing during meals. You can expect to be spread out more and in some cases, groups will move through restaurants at staggered times in even smaller groups. Similar to restaurants, we will move through attractions in smaller groups with multiple guides or arriving at staggered times as capacity constraints may play a role in group sizing.

What does Collette’s Wellness Declaration look like?

Collette consulted with medical professionals to develop a Wellness Declaration that all Collette guests will submit to the tour manager upon arrival. Questions on the declaration are as follows:

  • Have you spent 15 minutes or more within 6 feet of any person who you know to have tested positive for COVID-19 in the previous 14 days? Y/N
  • Have you been instructed to isolate or been in quarantine by any governmental agency or health profession in the previous 14 days? Y/N
  • Have you travelled from, visited or transited any areas currently subject to lockdown (quarantine) as measured by local governments, the CDC or the US Department of State? Y/N
  • In the past 14 days and including today, have you had any of the following symptoms?
    • Fever of 100.4 degrees Fahrenheit / 38 degrees Celsius or chills Y/N
    • Cough that is not attributed to another condition by your doctor Y/N
    • Shortness of breath or difficulty breathing that is not attributed to another condition by your doctor Y/N
    • Sore throat that is not attributed to another condition by your doctor Y/N
    • Muscle aches that are not attributed to another condition by your doctor Y/N
    • Loss of taste or smell Y/N
  • Have you received a full dosage of the COVID-19 vaccine? Y/N*
  • Have you recovered from COVID-19 in the last three months? Y/N**

*Fully vaccinated persons greater than or equal to 2 weeks after their full dosage requirement are not required to quarantine following an exposure to someone with COVID-19.

**The date of your positive COVID-19 test must not be more than 90 days prior to the last date of your tour.

What happens if someone were to fall ill during their tour?

A guest testing positive on tour would need to isolate from the group and follow local quarantine procedures in destination.  When traveling internationally, this could delay returning to the United States.  A guest who has purchased the Collette Travel Protection Plan has coverage available under the Trip Interruption or Trip Delay components of the insurance policy.

If it is learned that a guest becomes ill with COVID after a tour returns home, will Collette notify all tour participants that they had been in contact with an infected person?

Yes, if Collette receives a notification that an individual guest within a group became ill within 14-days from the time they returned home, we will notify the other participants. The name of the person who became ill would not be disclosed. In addition, our Tour Managers are required to provide a post tour Wellness Declaration 14-days after their tour concludes. Should we learn that a Tour Manager became ill during that time, we would notify all prior participants as well.

Will my tour manager be vaccinated?

Just like the general population, Collette’s tour managers have access to the vaccine based on the phase or prioritization group they fall into as individuals. This means that they may or may not have received the vaccine prior to your tour. Our tour managers are, however, required to demonstrate proof of a negative COVID-19 test within 72 hours of departure for a tour.

I’ve purchased trip insurance through Collette. If my trip is interrupted, will I get reimbursed and how?

Please refer to our Travel Protection Plan page here for more information on Collette’s insurance. To review full plan details online or contact the insurer directly with additional questions, please click here.

Is COVID-19 (the Coronavirus) treated the same as other sicknesses under the terms of Collette’s insurance?

Yes, COVID-19 is treated the same as other sicknesses under the terms of Collette’s insurance. Collette’s insurance provider has provided us an FAQ specifically relating to trip delay, interruption, or cancellation due to COVID-19. Please click on the link here to learn more.

For questions relating to travel updates & information related to COVID-19, please click here: Travel Updates & Information Related to COVID-19

What You Can Do

When it comes to maintaining a healthy environment, there are many small steps you can take to ensure the well-being of your fellow travelers. Here are a few things you can do to help:

Bring a mask from home and wear it as often as you can, especially when physical distancing is difficult.

If you feel ill, or are experiencing COVID-19 symptoms, please stay home. If you become ill while traveling, immediately reach out to your Tour Manager.

Be considerate of physical distancing parameters and do your best to maintain at least 6 feet of distance between you and others.

We encourage everyone to exercise proper hand washing with soap for at least 20 seconds.

We recommend checking in with a variety of sources as the worldwide situation continues to be very fluid. Stay up to date with the latest info about future departures, CDC travel guidelines, and more with the following links:

Contact Us

Have a question? Need to speak with someone? We’re here to help. Call 800.340.5158.

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