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Collette receives Feefo Platinum Trusted Service Award 2020

by Casey Bennett

January 29, 2020

Top-rated travel company, Collette, has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognizes businesses for delivering exceptional experiences, as rated by real customers.

 

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

 

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

 

Courtney Iannuccilli, Vice President of Marketing at Collette commented: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognizes how hard we work to give all our customers the best possible experience. Everyone at Collette is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. Feefo enables us to consistently improve, and we’re looking forward to another successful year.”

 

Congratulating Collette on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. 

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

  

About Feefo

 

Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.

 

Feefo’s cutting-edge review platform is trusted by more than 3,500 brands including Next, Vauxhall, Iceland, Mazda, Expedia, Michael Page and JCB, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers.

 

A trusted partner of Google, Feefo’s technology and consultancy team possesses unique expertise and business insight, enabling brands to employ cutting-edge innovation that optimises the delivery of digital marketing and advertising.

 

Please visit: www.feefo.com

 

 

About Collette

 

As the longest-running tour operator in North America, Collette has provided guided travel for over 100 years. With trips to all seven continents, guests fulfill their deepest travel aspirations in a variety of ways. Our guests are all unique so we offer diversified travel styles including small groups, single hotel stays, and faith based experiences, river cruises, and rail journeys. As a family-owned and operated business, we emphasize a focus on our travelers as our personal guests and are dedicated to making the world a better place, through a comprehensive social responsibility platform.

Please visit: gocollette.com

 

 

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