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Tour Types
- Classic
- Exploration
- Faith
- Cruising
- Spotlights
Enjoy a refined take on the art of group travel.
Experience true adventures on these Collette small group tours.
Set out on an inspiring journey on these faith-based travel experiences.
Explore the world's most beautiful waterways.
Come to know your destination during a single-hotel stay.
Your Tour at a Glance
Stay
Meals
Tour Activity Level
The activity level for this tour:
1
2
3
4
You’re a leisurely traveler. You like to discover the energy of a new place, but typically take it easy. You can handle at least one flight of stairs, board a coach, and walk for 15-30 minutes at a time with little difficulty.
You like a balanced approach to travel. You feel confident walking at least 30-45 minutes at a time over a variety of terrains – from cobblestones streets to easy straightaways to a couple hills or flights of stairs. You’re comfortable walking a few city blocks at a time, but need some time to unwind and relax.
You’re an on-the-go traveler. You don’t want to miss a thing, so walking and standing for longer periods of time (1-2 hours) isn’t a big deal. You can navigate hills and uneven ground, climb into various modes of transportation (tuk-tuk, cable car, zodiac, etc.), and could possibly anticipate changes in elevation. You can expect some longer days balanced with free time to recharge or set out on your own adventure.
You’re ready to seize the day, whatever it may bring. You lead an active life at home (walking, biking, and hiking are things you may enjoy) and few thousand steps a day isn’t out of the norm. You can handle longer walking tours (more than 90 minutes), traversing dusty or uneven terrain, standing for periods of time, varying altitudes and temperatures, and don’t mind being on the go with some early starts, late-night experiences, and full days. Unfortunately, this level is not appropriate for individuals who use wheelchairs or walkers.
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800.340.5158
800.340.5158
Itinerary
Iceland's Magical Northern Lights
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Special Offers Disclaimer
Use source code "SAVEMAR" for savings. Offer valid on new bookings only made between 3/16/2023 – 3/31/2023. Offer valid on new bookings only and can expire earlier due to space or inventory availability. Savings amount will vary by tour and departure date, and is only available on select departures. Space is on a first come, first served basis. Offers are not valid on group, existing bookings or combinable with any other offer. Other restrictions may apply. Promotional pricing may remain in effect after the expiration date.
See Our Collette Travelers on Tour
#GoCollette
Traveler Reviews
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Review on 02/27/2023
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It was EXCELLENT!!!!!!!!!
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Review on 02/26/2023
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Beautiful country with stunning scenery including the Northern Light's. Collette always does a fantastic job on their tours. First class all the way!
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Review on 05/28/2022
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Basically our tour guides did a phenomenal job handling the weather situation and ensuring our trip was a success!!! Great Job! Greg The information Collette provided in the pamphlet should be proof read and approved by the tour guides. Different information was inconvenient.
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Review on 05/28/2022
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Basically our tour guides did a phenomenal job handling the weather situation and ensuring our trip was a success!!! Great Job! Greg The information Collette provided in the pamphlet should be proof read and approved by the tour guides. Different information was inconvenient.
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Review on 05/25/2022
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Review on 05/25/2022
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Review on 05/24/2022
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Really had a great experience
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Review on 05/24/2022
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Really had a great experience
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Review on 05/18/2022
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Since our first flight was delayed, we missed our second flight from Dulles to Iceland, so the trip and tour never happened. Then to make matters worse, the travel insurance only paid for our extra expenses associated with the overnight stay and the flight back home. We are still waiting to see if Trip Mate will cover our original trip expense of $7,198.00 which is why we purchased travel insurance. They claimed they never received our original claim which was false since I sent the claim form by registered mail. I would recommend that Collette consider using a different insurance company or, at least let Trip Mate know that we should be compensated. I can't answer any of your other questions since we never made it to Iceland. I did, however, enjoy the pictures that the tour guide sent.
We are so sorry to hear about the flight delays you experienced resulting in not being able to join our tour. f you would like to set up a time with one of our customer care representatives to share more about your experience we would be happy to set that up for you. We hope to travel with you again soon.
Collette Support -
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Review on 05/18/2022
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Since our first flight was delayed, we missed our second flight from Dulles to Iceland, so the trip and tour never happened. Then to make matters worse, the travel insurance only paid for our extra expenses associated with the overnight stay and the flight back home. We are still waiting to see if Trip Mate will cover our original trip expense of $7,198.00 which is why we purchased travel insurance. They claimed they never received our original claim which was false since I sent the claim form by registered mail. I would recommend that Collette consider using a different insurance company or, at least let Trip Mate know that we should be compensated. I can't answer any of your other questions since we never made it to Iceland. I did, however, enjoy the pictures that the tour guide sent.
We are so sorry to hear about the flight delays you experienced resulting in not being able to join our tour. f you would like to set up a time with one of our customer care representatives to share more about your experience we would be happy to set that up for you. We hope to travel with you again soon.
Collette Support -
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Review on 05/18/2022
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Since our first flight was delayed, we missed our second flight from Dulles to Iceland, so the trip and tour never happened. Then to make matters worse, the travel insurance only paid for our extra expenses associated with the overnight stay and the flight back home. We are still waiting to see if Trip Mate will cover our original trip expense of $7,198.00 which is why we purchased travel insurance. They claimed they never received our original claim which was false since I sent the claim form by registered mail. I would recommend that Collette consider using a different insurance company or, at least let Trip Mate know that we should be compensated. I can't answer any of your other questions since we never made it to Iceland. I did, however, enjoy the pictures that the tour guide sent.
We are so sorry to hear about the flight delays you experienced resulting in not being able to join our tour. f you would like to set up a time with one of our customer care representatives to share more about your experience we would be happy to set that up for you. We hope to travel with you again soon
Collette Support -
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Review on 05/18/2022
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Since our first flight was delayed, we missed our second flight from Dulles to Iceland, so the trip and tour never happened. Then to make matters worse, the travel insurance only paid for our extra expenses associated with the overnight stay and the flight back home. We are still waiting to see if Trip Mate will cover our original trip expense of $7,198.00 which is why we purchased travel insurance. They claimed they never received our original claim which was false since I sent the claim form by registered mail. I would recommend that Collette consider using a different insurance company or, at least let Trip Mate know that we should be compensated. I can't answer any of your other questions since we never made it to Iceland. I did, however, enjoy the pictures that the tour guide sent.
We are so sorry to hear about the flight delays you experienced resulting in not being able to join our tour. f you would like to set up a time with one of our customer care representatives to share more about your experience we would be happy to set that up for you. We hope to travel with you again soon
Collette Support -
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Review on 05/16/2022
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I loved the wonderful lodge in Vik and all the natural beauty!
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Review on 05/16/2022
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I loved the wonderful lodge in Vik and all the natural beauty!
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Review on 05/16/2022
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Everything was fantastic.
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Review on 05/16/2022
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Everything was fantastic.
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Review on 05/16/2022
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Loved the entire trip! Cynthia was an excellent Tour Manager!
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Review on 05/16/2022
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Loved the entire trip! Cynthia was an excellent Tour Manager!
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Review on 05/14/2022
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I know this was a weather dependent tour, but I still can't give a 5 star. Didn't see Northern lights and for me the wind was a killer almost fell couple of times. But Cyntha was fabulous!!!! She is so knowledgeable, friendly, sweet and went out of way to help everyone with options on down days.
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Review on 05/14/2022
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I know this was a weather dependent tour, but I still can't give a 5 star. Didn't see Northern lights and for me the wind was a killer almost fell couple of times. But Cyntha was fabulous!!!! She is so knowledgeable, friendly, sweet and went out of way to help everyone with options on down days.
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Review on 05/14/2022
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Beautiful, clean and friendly locals. Our tour guide went out of her way to ensure we made the most of our time. Brand new coach was a pleasure to ride in and was expertly driven
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Review on 05/14/2022
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Beautiful, clean and friendly locals. Our tour guide went out of her way to ensure we made the most of our time. Brand new coach was a pleasure to ride in and was expertly driven
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Review on 05/13/2022
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A beautiful time to visit Iceland-spectacular time for waterfalls. Because of a previously injured foot, I had to be very careful walking everywhere. I tested positive for Covid the day before I was to go home. The tour guide was able to provide meals for me until she had another group. At that time there was no help and I had to go out (masked) and get food.
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Review on 05/13/2022
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A beautiful time to visit Iceland-spectacular time for waterfalls. Because of a previously injured foot, I had to be very careful walking everywhere. I tested positive for Covid the day before I was to go home. The tour guide was able to provide meals for me until she had another group. At that time there was no help and I had to go out (masked) and get food.
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Review on 05/13/2022
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Our tour guide made our trip work for us despite some snowy windy weather with road closures, we didn’t miss a thing that was on our itinerary. We couldn’t have had a better guide, so resourceful and full of knowledge about the areas we visited. One of the most informative vacations I have had.
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Review on 05/13/2022
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Our tour guide made our trip work for us despite some snowy windy weather with road closures, we didn’t miss a thing that was on our itinerary. We couldn’t have had a better guide, so resourceful and full of knowledge about the areas we visited. One of the most informative vacations I have had.
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Review on 05/13/2022
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Your guide talked about politics in USA
Thank you for sharing your experience with us. We have forwarded your feedback to our tour manager team. If you would like to set up time with one of our customer care representatives to share more about your experience we would be happy to set that up for you.
Collette Support -
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Review on 05/13/2022
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Your guide talked about politics in USA
Thank you for sharing your experience with us. We have forwarded your feedback to our tour manager team. If you would like to set up time with one of our customer care representatives to share more about your experience we would be happy to set that up for you.
Collette Support -
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Review on 05/13/2022
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Would have liked a little more FreeTime for shopping.
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Review on 05/13/2022
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Would have liked a little more FreeTime for shopping.
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Review on 05/13/2022
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It was the worst travel experience we have ever had. When problems arose and we did not make the tour, the team’s lack of urgency, communication, efficiency and professionalism was startling.
Thank you for choosing us for your recent tour. We’re disappointed to hear about your recent experience. Please accept our sincere apology for the performance of the team. We have forwarded your feedback to our team. They will be reviewing this feedback and using it to enhance this tour for our future guests. Thank you for bringing this to our attention.
Collette Support -
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Review on 05/13/2022
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It was the worst travel experience we have ever had. When problems arose and we did not make the tour, the team’s lack of urgency, communication, efficiency and professionalism was startling.
Thank you for choosing us for your recent tour. We’re disappointed to hear about your recent experience. Please accept our sincere apology for the performance of the team. We have forwarded your feedback to our team. They will be reviewing this feedback and using it to enhance this tour for our future guests. Thank you for bringing this to our attention.
Collette Support -
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Review on 05/13/2022
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Great trip, excellent guide and cool northern lights
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Review on 05/13/2022
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Great trip, excellent guide and cool northern lights
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Review on 05/13/2022
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Missed one day of tiuring
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Review on 05/13/2022
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Missed one day of tiuring
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Review on 05/13/2022
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Gregory Hall was an incredible tour manager!
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Review on 05/13/2022
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Gregory Hall was an incredible tour manager!
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Review on 05/13/2022
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tour, leader & bus driver FANTASTIC. pre-tour info a bit lacking some pertinent info that would have aided. perhaps a bit of free time would have been nice.
Thank you for sharing your experience with us. We have forwarded your feedback to our product and tour manager teams. We appreciate you being a loyal traveler with us and hope to travel with you again soon.
Collette Support -
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Review on 05/13/2022
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tour, leader & bus driver FANTASTIC. pre-tour info a bit lacking some pertinent info that would have aided. perhaps a bit of free time would have been nice.
Thank you for sharing your experience with us. We have forwarded your feedback to our product and tour manager teams. We appreciate you being a loyal traveler with us and hope to travel with you again soon.
Collette Support -
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Review on 05/13/2022
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Our guide, Cinthya, and our bus driver, Trusty, were excellent and enabled us to enjoy the different sites under the best weather conditions. They were knowledgeable and very helpful through tour stay in Iceland. I would highly recommend them to everyone!
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Review on 05/13/2022
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Our guide, Cinthya, and our bus driver, Trusty, were excellent and enabled us to enjoy the different sites under the best weather conditions. They were knowledgeable and very helpful through tour stay in Iceland. I would highly recommend them to everyone!
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Review on 05/13/2022
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Greg our tour guide it was extremely nice and knowledgeable we enjoyed him our whole tour. Memorable experiences was I guess when our tour bus broke down LOL and we've made some friends my wife got stuck in Iceland with covid 4 five days without me and Colette record nature I was able to talk to her everyday if need it very reliable tour company we would definitely use them again in a heartbeat. Her mother
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Review on 05/13/2022
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Greg our tour guide it was extremely nice and knowledgeable we enjoyed him our whole tour. Memorable experiences was I guess when our tour bus broke down LOL and we've made some friends my wife got stuck in Iceland with covid 4 five days without me and Colette record nature I was able to talk to her everyday if need it very reliable tour company we would definitely use them again in a heartbeat. Her mother
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Review on 05/13/2022
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Not enough down time no time to shop
Thank you for sharing your experience of your tour to Iceland. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Review on 05/13/2022
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Not enough down time no time to shop
Thank you for sharing your experience of your tour to Iceland. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Review on 05/13/2022
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They were able to accommodate several weather related issues and still get us to most of the areas we were to see.
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Review on 05/13/2022
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They were able to accommodate several weather related issues and still get us to most of the areas we were to see.
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Review on 05/13/2022
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did not see everything listed in the travel itinerary
Thank you for sharing your experience with us. We have forwarded your feedback to our product team. If you would like to set up time with one of our customer care representatives to share more about your experience we would be happy to set that up for you. We appreciate you being a loyal traveler with us and hope to travel with you again soon.
Collette Support -
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Review on 05/13/2022
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did not see everything listed in the travel itinerary
Thank you for sharing your experience with us. We have forwarded your feedback to our product team. If you would like to set up time with one of our customer care representatives to share more about your experience we would be happy to set that up for you. We appreciate you being a loyal traveler with us and hope to travel with you again soon.
Collette Support -
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Review on 05/13/2022
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Our trip was faced some awful weather experiences but the 2 guides did everything they could to make the trip complete and memorable loved diamond beach, would have liked to spend more time at the museum
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Review on 05/13/2022
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Our trip was faced some awful weather experiences but the 2 guides did everything they could to make the trip complete and memorable loved diamond beach, would have liked to spend more time at the museum
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Great Trip
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This was our 7th tour with Collette. As always, our tour manager was excellent. The driver was also outstanding. He got us safely back to our hotel in a blinding snowstorm and helped our tour manager entertain the group one morning when we were grounded due to weather.
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One suggestion for future trips. The attraction in Reykjavik in the repurposed water towers where you see exhibits of northern lights, ice caves etc. We made two unsuccessful tours to see northern lights so I feel this be a beneficial experience.
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We had a great time in Iceland and our tour manager was fantastic!
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We had a wonderful Tour guide and driver through the entire trip. It was great! Collette knows how to do it. It started the day we booked the trip, Linda, thank you for making the arrangements.
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Our tour manager made it possible to see everything, even when the weather wasn't in our favor. We still saw the Northern lights.
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Collette provided a well-rounded tour with a little bit of everything; something for everyone. The tour director and driver were outstanding. Both dealt with pop-up issues with ease and good humor.
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I loved both the swim in the Blue Lagoon and the windy trip to the black sand beach.
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I definitely would use Colette again
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They were very knowledgeable and concerned . The tourguide and bus driver were a wonderful team
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The hotels and dining was wonderful
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I really liked the itinerary and our tour guide, Helga, was fantastic.
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We got to see the Northern Lights which was my initial reason for booking the trip. I didn't expect all of the other great parts of the itinerary such as the Blue Lagoon, Black Sand Beach and the Glacier Lagoon.
Thanks for the great review! We're glad you had a great time. We'd appreciate if you could share your experience on our Facebook page as well: https://www.facebook.com/pg/GoCollette/reviews/ Feel free to share your photos and videos with your review. Our fans and guests would love to see your travel moments as well. We appreciate you and look forward to traveling with you again soon.
Collette Support -
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Tour was well-planned!
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Tour was well-planned and all of my expectations were met or exceeded with regard to transportation and accommodation.
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New realization that weather in Iceland can change everything! Our Tour Manager (Hildur), a native Icelander, adjusted our schedule and kept us informed every step of the way. We got to see all of the sights on our itinerary, although not in order that was published. OK with that! When our Northern Lights boat cruise was cancelled the first night, she re-scheduled us for the next week when we were back in Reykjavik, which really paid off - we found the Northern Lights on our last night. Perfect ending for the tour!
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Too many people on this tour
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Please know that Iceland is an amazing country and I loved all it had to offer, however, there far too many people on this tour to be able to get the most out of the trip. Having 45 people on a bus did not allow much time at each stop on the itinerary, the tour host, while extremely knowledgeable on Iceland history, culture, food, politics, etc, did not connect well with so many people and was distant. Not her fault at all. My frustration was the fact that I contacted Collette on several occasions to find out how many people were actually on this tour and I never received any communication from them. It was only the day before the trip that I learned there was 45 on the tour. Had I known this at time of booking I would not have gone on this trip -
Tour
Too many people to allow any time to take is the beauty of Iceland at each stop on the itinerary. Too many people to connect with fellow travelers. NO communication from Collette
Thank you for traveling with Collette on our Iceland's Magical Northern Lights tour. We're sorry to hear you experienced issues with the amount of guests on tour. Your feedback will be reviewed by our Client Care Center so that the pre-tour communication processes with our guests can be improved.
Collette Support -
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Greg Hall- terrific guide
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Collette earned 5 stars for its wisdom in hiring Greg Hall as a Guide. Greg Hall made what could have been a disappointing trip (bad weather) all worthwhile.
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Greg Hall made a potentially disappointing trip (bad weather) all worthwhile.
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I have taken many trips with many companies, Collette always follows through with all details & any unforeseen changes that need to happen. Iceland trip was wonderful.
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Diamond Beach
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Great trip wonderful experience
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They take care of the people in their tour. They have very knowledgeable tour guides who are able to make adjustments to tour when needed. The hotels they book for us are wonderful with very friendly people. The restaurant’s and food is delicious and representative of the area. I have gone on three trips with them and would go again and recommend them to anyone.
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We got to see the Northern Lights
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Your tour guise did a excellent job. Very well planned
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Blue Lagoon was amazing and enjoyable
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Our tour manager was incredible and manger to rearrange our schedule whence found out a major storm was coming. We didn't miss a thing.
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All experiences were different but wonderful. Very difficult to compare.
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Fabulous trip!
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The tour was fantastic. Our tour guide, Helga, was terrific. She made contact before we even left the US and responded to any questions we had prior to departure. We went a day early and she met us at the hotel to make suggestions about what we could do on this first day. Once the tour started, she was always available. Fabulous trip!
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Beautiful country! Even though we were there when the Bomb Cyclone Dennis hit ,we didn’t miss a thing.
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yes, I would go again to see what I missed and didn't have time for.
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It was a great trip, a bit too short but overall great. Of course we can't do anything about the weather. Our guide, Sig, sent out a pre trip letter to introduce herself and a reminder about things for the trip. she was very helpful during the trip, had some guided time but left us with free time also. Went out of her way to get us to see the Northern Lites.
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Free time here and there to roam on own. Seeing a new place I had not seen
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Wonderful Iceland Trip
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Locations were well-organized to minimize and make bus travel efficient. Trip leader made sure we had good opportunities to see Northern Lights. Restaurants were well-chosen tor ability to serve large group. Opportunities were made for us to buy but I never felt pressured. Loved learning more about Iceland; it's a beautiful country!
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Seeing the Northern Lights, of course, but also the bus rides through the country was unexpectedly amazing. I loved learning more about volcanoes and glaciers.
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I would do it all over again!
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I cannot say enough about our tour guide “Sigrid”. She was so intelligent, personable, professional, kind and selfless. She has a servant’s hearts and I absolutely loved her. My experience was wonderful because she played a big part.
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It was the Blue Lagoon
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It was average tour. I wasn't overly impressed with the tour guide. She was far from the best I have had, but no where near the worst. A tour guide makes the trip.
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Nothing special happened that would make it more memorable
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Northern Lights Tour
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The tour was awesome as was guide, only four stars because of return flights home.
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Awesome driver and guide and country was gorgeous want to come back.
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Excellent tour guide, Luciana Lyons, and driver, Hallie (I believe was his name). The hotels used were something of a disappointment, but they were acceptable. An overall great experience.
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Primarily due to the tour guide, Luciana Lyons, and the bus driver, who I believe went by the name of, Hallie.
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Excellent tour of Iceland.
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Exemplary! The itinerary was great, Tour guide was fantastic and the driver was excellent. Points of interest were wonderful as well as the accommodations. Loved the Hotel Katla! Center Hotel was not entirely to our liking, but the food was good and the room comfortable. The restaurants for our arrival and departure dinners were wonderful. The staff at all places were very friendly and courteous.
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Wow, everything was memorable! It's difficult to select one instance. We would recommend this tour in a heartbeat.
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Iceland was absolutely breathtaking and memorable
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everything was perfect yes I would recommend them really our tour guide Daniel made the whole experience perfect he was really the best
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Tour
Everything was perfect every plan was made and carried out perfectly the hotels were wonderful the bus driver we had one tour was out of this world and we had fabulous meals in first class restaurants I was very impressed
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Don’t advertise as a Northern Lights tour and have no tours to Iceland in December.
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Trip to the Blue Lagoon was cancelled. Northern lights disappointing.
Thank you for traveling with Collette to Iceland. We're sorry that the Blue Lagoon was cancelled due to weather. The refund for that missed tour component was posted to your credit card on file on December 23rd.
Collette Support -
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I would recommend them for their excellent, professional service.
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Thingvellir UNESCO World Heritage site
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Go to Iceland
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Iceland tour was excellent. Hildur was fantastic and you could tell she really loved her country. Olaf was a safe and careful driver. I wouldn't have wanted to drive up to our hotel in Vik.
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eating fermented shark was memorable
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Awesome
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The tour manager did a excellent job, scenery was awesome
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Awesome trip crazy weather
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Everything was perfect!
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My tour of Iceland was one of the best experiences of my life! Luciana, our tour manager was wonderful. We had a wonderful group of traveling companions, a comfortable bus with a great driver and well-planned experiences and an education of Iceland and its culture. Everything was perfect.
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The sights, the food, the culture and learning about Iceland. It is hard to pick one memorable experience over another, they were all different but equally wonderful.
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Excellent knowledge of Iceland; courteous, professional, very organized, quality transportation, friendly and personable! Made sure they looked to the safety of their clients.
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Tour
Excellent tour manager and driver. Good choice of attractions, loved the Lava Museum and Diamond Beach. Did not like the arrival first day, did not think it was well planned, should have gone straight to hotel, had breakfast there, and then waited for room availability. Those who wanted to do the walking tour could; for those with walking difficulties, not a good choice, but they could wait comfortably in the hotel. All meals were excellent. Loved the Katla Hotel in Vik.
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I had a wonderful time in Iceland. Hildur was an awesome guide.
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I was very grateful for the way the tour was run. Our guide, Hildur was very knowledgeable about Iceland and readily answered all of our questions. She had full days and delicious meals planned. Oli was a very good driver and was pleasant to be with. Hildur and Oli had a good working relationship and worked well with "our" Judy, whom we have travelled many many times. It was a well planned and awesome experience.
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Tour
My favorite experience was swimming in the Blue Lagoon. Someone took my picture and promised to e-mail it to me but I never received it. The water was warm and beautiful. It brought the trip to a lovely conclusion.
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Great Iceland Tour!
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Very detailed. Saw all the fantastic sites! Our tour guide was super informative! Best I've had on any tour. I'm hoping to tour with Collette to Greece some day!
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Tour
We didn't get to see the Northern Lights due to weather. But it certainly didn't ruin our trip to Iceland. It was fantastic!
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Our tour guide was very knowledgeable and able to to discuss a wide range of topics. She brought the group to the most amazing places. I have been on tours where the guide drops you off at the airport and is gone. Hildur brought us in and helped us negotiate the check-in kiosks, which can be a challenge. My experience in Iceland was wonderful and I would recommend this tour.
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We saw the most amazing places. The raw natural beauty was stunning. My favorite place was Diamond Beach- black lava sand and beautiful ice sculptures formed by wind and water were unbelievable.
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Organized and Interesting
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Our guide, Hildur, did an excellent job planning, organizing, and leading us for a wonderful experience during our stay in Iceland. In Reykjavík, Tom was just awesome! With his dry sense of humor, and quick wit, he made our city tour interesting historically and personally.
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Although for part of our journey we stayed in a remote resort location, the hotel and restaurant were extremely good. We were very pleasantly surprised at the dinners which were always made from very fresh ingredients, deliciously prepared, and nicely served! Our room was also nicely appointed and comfortable!
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Our tour guide from Iceland, Hildur, was absolutely excellent. I also was pleased that each day was packed with several different sights.
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I enjoyed seeing the black sand beaches with all the icebergs on the shore.
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Fun and educational.
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Well organized and tour guide well informed. Guide provided handouts and stories that kept attention and awe inspired experiences.
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Difficult to decide. Seeing northern lights was a perfect ending to the tour!
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Simple and Helpful
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Excellent direct booking process. Everything was arranged for my trip and staff was helpful with explaining details of the tour. It helped that she had went on the same tour and assisted with special packing needs for the weather and provided tips on what to see and do. This could not have been easier and was complete - air, transfers, tour and trip expectations.
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Seeing the northern lights and the natural wonders of Iceland. Glaciers, volcanos, black sand beaches, waterfalls, and the Blue Lagoon. Our tour guide was wonderful - experienced, informative and made sure we enjoyed our tour. Veronica made this a 10 plus experience.
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Last 5 Minutes of the Last Night we Saw the Northern Lights
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Veronica lead us on our hunt for the Northern Lights. She had great persistence on going out every night. Her experience told her that even when chances were a low probability of seeing them it was worth braving the cold wind. On the last night, as the sightseeing boat was returning to the dock, the crew spotter announced the “I see them”. We saw the Northern Lights. The other tour group, staying at the same hotel, didn’t venture out because their tour guide thought there was no chance of seeing the Lights. Experience matters
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Veronica lead us on our hunt for the Northern Lights. She had great persistence on going out every night. Her experience told her that even when chances were a low probability of seeing them it was worth braving the cold wind. On the last night, as the sightseeing boat was returning to the dock, the crew spotter announced the “I see them”. We saw the Northern Lights. The other tour group, staying at the same hotel, didn’t venture out because their tour guide thought there was no chance of seeing the Lights. Experience matters
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No Northern Lights.
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We had a great time even though we didn't get to see the northern lights, which is why we went to Iceland. It was cloudy and there was a full moon. Since you need a dark sky it might have been better if the trip had been planed when the moon was much smaller.
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My favorite memorable event about the trip to Iceland was the walk we took around the city where we learned the history of Reykjavik.
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The changing of return flight time cost me an additional $500.
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We had to make connecting flights to Chicago. Having received the itinerary we booked 2 round-trip tickets out of Champaign, IL. We could only use half these tickets which cost us $233. THEN, Collette changed the return flight and the return time to Chicago. Therefore, our cheapest way back was to Decatur, IL BUT we had to stay over night in Chicago because we got back too late an additional $130. We had to Purchase two tickets to Decatur for an additional $140. It cost us an additional $500. Pretty hefty and Collette has refused to reimburse us for their error.
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Glacier bay and blue lagoon.
Thank you for the additional feedback. The Guest Relations Team will reach out to review this situation.
Collette Support -
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Overall good. Yes I could go with them again.
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We did not see any Northern Lights.
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The tour was very well organized. Our tour guide and driver were exceptional. The tour stops were interesting. The natural beauty of the area was the best part.
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There were several issues that developed with individuals on the tour and Helga did an excellent job in accommodating their needs.
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The greatest trip I have ever had.
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Both Helga and Heidar made this the most interesting trip. I lived in Iceland for a year from Oct 1961 to Oct 1962. Helga clearly loved her native land and its people she told us of its history and how its ancient written Sagas preserved its language she told about its gremlin and ghosts. Although it had a unique a geology. A tour I found particularly interesting was the Folk Museum. In the year that I lived there I met my future wife. She was not Icelandic. Helga lived in Cromwell Ct. for several years so language was not a problem. Our driver was also safe and courteous.All in all it was a sentimental and wonderful trip and for me there will never be another like it . Perfectly designed by Collette
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Folk Museum with all of its artifacts
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make your flight arrangements
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Our tour guide Daivde was very knowledgeable and attentive to our group. I would absolutely travel with him again. The hotels were OK. I don’t have any other Icelandic hotels to compare with. I can only say we had sulfur smelling showers in Reykjavik and a chilly walk to the dining room n Vik. Our tour included RT to the airport and flights. After this experience I will make my own travel arrangements. We arrived at MSP 5 hours before our flight. And on return we needed to find our own way from Chicago International terminal to the domestic terminal which was so confusing. Then, instead of taking a direct flight to Rochester we flew back to MSP for the 80 mile drive back to Rochester. I’m sure this saved Collette some money and I’m also sure I would have like the option to take a better flight.
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Highlights were Glaciers, Ice Burg Bay and Diamond beach and of course the Blue Lagoon were my best highlights. I was surprised to learn Iceland had a North American/European rift that adds 5 niches a year. Lovely waterfalls were everywhere. Very interesting and informative museums. I especially liked the interactive volcano hands-on experience
Thank you for traveling with Collette on our Iceland's Magical Northern Lights tour. We're very sorry to hear about the issues you experienced with your flight scheduling. Your feedback will be reviewed by our Air department so that the overall touring experience for our guests can be improved.
Collette Support -
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Mostly good -Missed flight to Iceland - Cost us a day
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The tour guide in Iceland was excellent - Each day offered something new and interesting -
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all of it
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Were able to see all of the highlights in a condenced fashion and spend just the right amount of time at each.
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Learning while driving the Circle Drive of the volcanic experiences and results, waterfalls, icebergs, and the division of continents.
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5 star tour, 3 star guide
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I enjoyed the trip, but the guide seemed to be not very familiar with the tour. One evening, after a boat tour, the bus failed to meet our group. Our guide started walking away from the boat to look for the bus before the entire group had disembarked. He should have made sure we were all accounted for before moving on. However, when high winds prevented us from visiting a site, he arranged for alternate, interesting places to visit.Overall a good tour. I wish our guide had shared more information about the places we visited.i was able to see the Northern lights 3 evenings. Guide also failed to make sure my luggage was collected once when changing lodging. I brought my luggage to the bus, but he didn't seem too concerned that he missed it.
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Wow, Iceland. The geology of the area was so interesting. I learned about a very unique place. I saw northern lights, stepped on a glacier, bathed in the Blue Lagoon, learned about volcanos and saw a lava demonstration.
Thank you for traveling with Collette on our Iceland's Magical Northern Lights tour. We will share you feedback on the performance of your tour guide with a supervisor in the Tour Management department so that the overall touring experience for our guests can be improved.
Collette Support -
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Service
Our trip was very well planned from start to finish. Our tour guide Hildur was amazing and each of our excursions were informative, interesting and fun, too! I would highly recommend Collette Tours and look forward to traveling with them again soon.
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Wonderful group of traveling companions; great destination. Most memorable experience were the waterfalls.
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Wonderful
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Lots of great stops on the tour. Nice hotels and included meals. Our tour manager and tour bus driver were great. And all when above and beyond to make sure we experienced the northern lights.
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I enjoyed all the tour stops. The best experience of course was seeing the northern lights for the first time. My on poor experience was at the airport leaving Iceland.
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Our guide Antoniya was great, knowledgeable and very personable. Accommodations were very nice and meals provided delicious. The places we visited were awe inspiring and very picturesque. I could go on and on, but especially wanted to thank collette tours for providing transportation for me even when I added a trip to London after Iceland.... I was totally taken care of including a 4:00am pick up and trip to Reykjavík airport As well as a pick up at SFO just for me on my return to the Bay Area! Excellent customer service!
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Our tour leader , Antoniya, was upbeat, knowledgeable, personable and fun! Accommodations and meals provided were great. The tour itself excellent, awe inspiring, picturesque etc. I especially want to give kudos to Collette for accommodating the extra transportation for me when I added a trip to London after Iceland! They included a 4:00 am ride to Reykjavík airport and a pick up at SFO and drop off at my home in Pleasanton. Collette Tours are fantastic! ( at least the Iceland was, as it was my first Collette tour).
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Excellent and fun
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Thought the trip was excellent. I had no idea what to expect from my Iceland trip and I found it excellent, fun and I learned a lot
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I loved visiting Iceland. I learned a lot and had a lot of fun
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Amazing scenery, unique opportunities!
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Our guide Antonija was fantastic! She knew EVERYTHING & incorporated many fun facts about every aspect of Iceland and knew A LOT of American facts to compare!
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I loved, LOVED, the blue lagoon! Free drinks and a free facial for everyone! It’s was awesome!
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Really enjoyed our local guide. Tour manager was okay
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Disappointed not seeing northern lights. Glaciers and icebergs quite impressive
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iceland was our 10th trip. with 11th and 12th in 2020
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iceland was our 10th trip. with 11th and 12th in 2020
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didn't see the lights, but trip was still great
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Great Trip! Knowledgeable tour guide and fantastic tour agenda.
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I was able to see and do everything I traveled to Iceland to experience and more. Great itinerary, knowledgeable tour manager, guides, and super safe driver. The accommodates were fantastic; beautiful views and access to shops.
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the tour of Iceland went very well, schedule was well planned and packed a lot of activities in t six days. Our guide Davide was excellent and very thoughtful, he went out of his way to ensure everyone was taken care of properly. Our bus driver Arnar was also excellent, both as a driver and a person. He was very courteous and always there to lend a hand.
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Very happy with the entire tour.
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Not able to get photos of the northern lights, very disappointed in this.
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The places we saw in Iceland were wonderful, hotels had good food, the tour manager very knowledgeable about Iceland, its people and what they see for the future of their country.
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Not able to take a picture of the northern lights even though we saw them. Directions for camera too involved to take picture, even for experienced photographer, not good.
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Perfect trip, gorgeous scenery.
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Our tour manager (Davide) was great even though sometimes his Italian accent made it hard to understand. His knowledge of Iceland was wonderful The bus driver was very personable. The local guide in Reykjavik was wonderful. His knowledge of the area was very informative.
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The tour was great - a lot of walking though. The arrival day was very busy but I understand that arriving early morning does not allow for the hotel rooms to be ready. The icebergs were gorgeous and the lava fields are undescribable - mile after mile of black rocks
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I would do it again w/Collette.
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they took us to wonderful places. the buffets were good,slightly limited but good. the rushed schedule at times needs a interlude.
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excellent rapport w/tourists the Aurora Borealis and the icebergs in the river.
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Poor flight planning
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Colette's booking of connecting flights was VERY poor. Too little tome between connections! One flight missed and lost a day of the tour - airline delays, weather, short connection time, and inadequate coordination between airlines when we requested it.
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Our guide, Helga Kristjansdottir, was the best of the best!!! She made the country come alive. She was fun, knowledgeable, and genuinely liked people. There was no question she couldn't answer. On one day there was too little time at the stops. The northern lights were the highlight.
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A short tour of Iceland.
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Guide and bus driver were good, but guide had some trouble handling our herd of cats. A large group for a single guide to handle. On-bus talks were good but once we got off the bus too hard to listen to her because of size of group. Earphones would have helped. Restaurants were mixed. Best we’re at the end. I felt our pre-trip talk wasn’t very useful and was rather misleading in what we needed to take with us.
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I already wrote this above.
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Great tour
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Very knowledgeable tour manager...loved the sites seemed,food..great
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Too much walking for older people
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I very much like Collette Tours. We stay at the best places and our guides are so informed of the country. Looking forward to my next trip with you.
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It was cold and windy but what do you expect in Oct. The waterfalls were beautiful and the Blue Lagoon was great to see. Great breakfast and dinner buffets. Food was great. I had a little hard time understanding our guide at times.
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My friend and I were left behind -- the tour bus didn't show up at appointed time and the group left without making sure everyone was there. It was late at night and very cold!
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The Blue Lagoon was a favorite. Enjoyed the many waterfalls, geysers, and general scenery.
Thank you for traveling with Collette on our Iceland's Magical Northern Lights tour. We're very sorry to hear you were left behind while on tour. Our Guest Relations Team has sent out a letter of apology and a future travel voucher as a customer service gesture.
Collette Support -
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Service
Overall very good. The one thing I dislike on Collette tours (my 2nd) is, you fly overnight then a 2 hr walking tour is your first activity? Breakfast and coffee first seems more appropriate. Second, the tour guide. Nice man but difficult to understand at times. Our first Collette Tour (ireland) our guide was from Kansas City and at Iceland he was from Italy. Seems strange that a native wouldn't do this.
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The Scenery is great and the people very friendly
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Too many activities planned upon arrival after 14 hours of travel. Tour manager was a little difficult to understand. The tour was good though. Food was good and Iceland was extremely interesting
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Too many activities planned upon arrival after 14 hours of travel. Tour manager was hard to understand. Loved Iceland itself. Food was good.
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Would buy again.
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Waterfalls
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Definitely travel with Collette again
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They really gave us our moneys worth, there was excitement every day of the trip Iceland was absolutely beautiful our tour guide was excellent and our bus driver did great
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The geyers shooting up and the icebergs floating beautiful blue
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YES but should of changed seats like other trips.
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Iceland is a great place to visit.
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Well planned and executed trip!
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Overall service was excellent. Well planned and timed trip. Hildur our tour guide was knowledgeable and engaging. A great balance of country’s history and experience.
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Overall excellent rour with great balance of history and sites. Favorite location was the glacier bay.
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I Thought the tour was great. Food outstanding. Accommodations very comfortable. Since we are not seasoned travelers thought more information about handling your own luggage would have been helpful. It was not clear to us when the luggage was our responsibility and when hotel employees took over. Consequently, upon departure our luggage did not accompany us to the airport and we had to have it deliveted to us by cab at the cost of $100,00.
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Our most memorable experience was the Volcanic Museum, viewing the rifs in the earth and the history of Iceland
Thank you for traveling with Collette on our Iceland's Magical Northern Lights tour. We're very sorry to hear about the issue you experienced with your luggage. A member of the Guest Relations Team will be reaching out to discuss that situation.
Collette Support -
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Service
great tour guide and bus driver Loved the hotel in Iceland. Lava museum was super. Wished we would have had more time in a few places. Such a diverse island...volcanoes, glaciers, waterfalls, lava fields, and sheep...lots of sheep!
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Loved the tour guide. Loved Iceland and it's diverse landscapes. Saw a lot of things in a short period of time.
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The travel agents were all well informed, and helpful and provided good customer service.
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First the title is very misleading. The chances of seeing the northern lights are very slim and should not be highlighted as the focus of the trip. The scenic sights were not impressive. Would not recommend this very expensive trip.
Thank you for traveling with Collette to Iceland. We're sorry to hear you were disappointed with the sights on tour. Your feedback will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.
Collette Support -
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the best tour ever. iceland
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it was everything that we thought it was the trip was perfect. food was good the guide was great and the bus driver was the best hotels were great.
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everything was great would tour with collette again
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The tour in Iceland was amazing and I only wish that the trip had lasted longer. The guide was great, knowing so much about the locality. The only issue I had was the limo driver to the airport. He was on his phone while driving, which caused some anxiety for both me and my wife.
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Iceland hot spots were great
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Scenery incredible, 1st hotel great, 2nd hotel and tour guide not great
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We enjoyed the scenery and the 1st hotel. 2nd hotel and tour guide left a lot to be desired
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The tour guide did not pay enough attention to what was happening with his group.....buffet at second hotel ran out of plates and food which means people did not have enough to eat. The tables reserved for us had other tour groups sitting there which left six of us with no table. Tour guide was no where to be found. This is unacceptable for the money we paid for this trip!
Thank you for traveling with Collette on our Iceland's Magical Northern Lights tour. We're sorry to hear about the issues you experienced on tour. A member of the Guest Relations Team will be reaching out to discuss your feedback.
Collette Support -
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Excellent choice
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I would definitely recommend Collette. Everyone was extremely helpful and friendly.
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All excursions and tours were very good.
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Great local guides, stress free travel with all details taken care of. This was our second trip with this company and I can't say enough good things about how fun the trips are. we see so much more than we would if we ventured out on our own and the local guides tell us great information about each stop. we learn so much about the culture as well as get a chance to see the sights.
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everything was so beautiful. I could not pick just one thing we liked best.
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Beautiful country, poor guide service
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The points of interest were very good. However do not call the tour the "Northern lights tour" because in talking with the locals they hardly ever see the Northern lights in October. Also our tour director "Mirium" was not very familiar with the area. If not for our bus driver we would have missed several points of interest. She was very dis organized, and not available to help when needed. At the Blue Lagoon she had us wait in a location where we were not allowed. We were pushed out and the bus driver found us and put us on the right course.
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Best part of tour was climbing behind the waterfall. Most frustrating was waiting for the tour director. If we were told to meet at 10am in the lobby, she would show up at 10:05 am. Being in a strange country this lead us to think that perhaps we got the meeting time wrong. At this time I would not take another Collette tour.
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I would recommend or go on a trip again with this company. When the flight didn't travel to Iceland, they did their best to fit everything into the days remaining so that we would see everything we were initially anticipating. The only thing that was shortened was the shopping time so I probably saved money. :)
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I loved seeing the LAVA display because I learned things about volcanoes that I'd never studied before. I also enjoyed the glaciers up close.
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I feel there too many people on the tour for one tour guide. Otherwise the tour was OK.
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The waterfalls were great
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A good tour
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The tour guide had not been with a group as large as our and was out of control a couple of times.
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All the waterfalls and the glaciers
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We will use them again. It was unfortunate we missed the first day because of bad weather near Iceland, which we understand was the best opportunity for the Northern Lights. They did work in everything else we missed on day 1 which was appreciated. I have traveled with Collette about 5 times and have enjoyed the trips so much, but this was my least favorite tour guide. She gave conflicting information on times and did not communicate information very well. But, she was nice.
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See above comments. Loved the waterfalls, glaciers and experience in the Blue Lagoon. Beautiful country.
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Having experienced several tour companies, Collette was lacking. After a flight cancellation at midnight, I felt a representative should have known and called with possible hotel accommodations. There was no one from Collette to meet us at the airport or upon arrival at the hotel. (Bus driver) I had to check myself into the same hotel twice.(Never with other companies!) Lack of communication from Collette and the tour manager. Not enough time to sightseeing the different stops. Had to choose between lunch or the site. Hotels were2-3 stars. Food was good.
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Tour manager did not communicate info needed for meals and departures. She seemed disorganized, possibly overwhelmed. Never had to wait, with other tour companies, to enter sites that required payment to enter. Tour manager always had what we needed to go right through. We had wait times so by the time we got in our time given at site was reduced.
Thank you for traveling with Collette to Iceland. We're sorry to hear that flight issues negatively impacted your trip. Your comments will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.
Collette Support -
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Service
Disappointed in lack of communication, help, when flight was cancelled. I felt someone from Collette could have been tracking our trip and jumped right on the cancellation with information about possible hotel accommodations. No Collette representative to meet us at airport, nor upon arrival at the hotel. Had to check ourselves into hotel, 2 times! Lack of communication, clear information, from tour manager who was also disorganized. Time given to see sights. Several times there was not enough time to eat lunch and see the sight or just to navigate the sight. We had to choose between lunch or sightseeing. With other tour companies I’ve experienced, we were given a nice welcome dinner with a social time. Because of flight cancellation, we did not have a welcome dinner/social hour. Could have been rearranged. There was not any down time to explore on your own. Hotels were 2-3 stars. On a good note, the food was good.
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Communication, information about sightseeing, disorganized. See previous comment.
Thank you for traveling with Collette to Iceland. We're sorry to hear that flight issues negatively impacted your trip. Your comments will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.
Collette Support -
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The trip to "Hell", frozen OVER!!!!
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Service
The flight was delayed for 24hrs. American Airlines did nothing to help two elderly ladies to get a Hotel for the night, handed us a piece a paper with a phone number on it, get yourself a hotel!!! We had no phones and no way of getting around and had to spend the night at the Dallas Airport ( hope never having to repeat this). Somebody from Collette should have been at that airport to help us out, we spent a lot of money on this trip!
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No favorite memories, only poor once!! Maybe Collette should not travel there this time of the year. It rained for 3 days, was windy and cold, one day of decent weather trying to enjoy the landscape. The lodge we stayed in, no phone in room for a wake up call, kind neighbors banged on door to wake us up! SUCKED, SUCKED BIG TIMES , want my money back!!!!!
Thank you for traveling with Collette to Iceland. We're sorry to hear you experienced issues with your flights and with the weather in Iceland. We are not able to have Collette representatives in all the airports around the country. We do have a 24 hour emergency line that is included in your tour documents for any on tour emergency situations.
Collette Support -
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The host and driver were great. The whole trip was amazing.
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The whole trip was amazing!
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the service was good no problems. Yes I would travel again
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The tour was good had a good time I liked every thing that we did
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Your service was great, But the weather had to be worked around. We did get to see and do everything planned, but just in different order. Hildur was a great guide and knew the country very well and was very helpful with all our activities.
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Didn't get to see the northern lights, but the waterfalls were spectacular. Enjoyed seeing the varied country side. And eating the different foods that were offered at the buffets.. How strong the winds were...
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Overall a great trip.
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Mother Nature did not cooperate but all portions of our tour that Collette had control of were handled efficiently and professionally. All personnel were friendly and helpful.
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I liked all of the tours. The Blue Lagoon was the highlight. I thought we could have spent a little more time at most stops even if that meant getting back later each night.
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Great experience with tour guide and well planned agenda.
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All was planned and taken care of very well. After flight cancelled Collette provided hotel room and supper. Much appreciated. Tour guide excellent. Agenda great.
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Tour
Loved the black beach and glaciers. Enjoyed all our planned spots to see the country and learn about it.
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A Stunningly beautiful, but desolate, countryside!
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Service
The itinerary, for the most part, was quite good. The professional way in which our group was managed (despite the overly large size of the group) was greatly appreciated. The tour manager, Kristen, was most informative & helpful. For those of us who chose not to bathe in the blue lagoon, during freezing winds and rain, the only option for us was to sit in the cafeteria and look out at the lagoon through the rain drenched windows. I would have loved to have at least been able to wander out in the rain to get a good look at the lagoon, but we were forbidden to go anywhere near it. It would have been so much better if we had been offered an alternative. It was a very long afternoon...
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As I said, the itinerary (not including the blue lagoon) was excellent and very well organized. The accommodations were fine.
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excellent tour guide and great itenerary
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floating icebergs blue lagoon and black sand beach
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Both my wife and I enjoyed the trip immensely, the natural beauty of the land and we managed to see the Northern Lights as well. The tour manager and the driver were great and helpful. All in all, it was an enjoyable trip and would not hesitate to recommend it to our friends.
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The Northern Lights at the very last day of our trip. Even managed to take some good photos of it.
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met my expectations.
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They were attentive. Friendly. And did their job.
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It seemed That too much was put in The first day. By the end of the tour It seemed it became eh. I am not an experienced traveller so my comments Are from a different perspective than most tour travellers that i met.
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Everything was great. My wife and I had a great time in spite of some rain and wind. Guide and bus drivers were exellant as well as meals and rooms.
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Actually saw the lights on our last night.
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We’ve made several trips with Collette and have always found them capable and enjoyable.
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Exploring a place so very different than home.
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Excellent in logistics and quality of tour
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Collette did an excellent job at making our tour enjoyable, meaningful, and informative. They were.excellent at handling the logustics.
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They handled the experiences and logistics with excellence.
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great trip
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Enjoyed the trip. Met my expectations.
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met my expectations but was disappointed not to see the northern lights.
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well organized. yes I'd use them again
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I saw the northern lights
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Wonderful experience
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Service
Just about everything they told us happened and would go through them again. The bus driver we had in Iceland was outstanding. His name is Heidar. Also tour manager Madeliene was very informative and helpful. Only real downer was because of the weather we did not see the northern lights.
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Weather was an issue at times but the blue lagoon was great. Will be the freshest air, and cleanest water I will ever drink again.
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ICELAND in March
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We had a great tour guide in. ICELAND. Our bus driver was exceptional and always delivered us safely to our numerous destinations. Hotels were fine and food offerings were numerous and tasty.
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Best part was The Blue Lagoon
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Overall a good trip. A return trip in warmer months would be nice.
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Service
Hotels and meals and motor coach were all excellent. Transportation to/from Bristol Senior Center and driver excellent — timely, friendly, conscientious driver especially from CT to JFK. We had changed hour of departure from CT to JFK using a different limousine service and we were extremely pleased with their service. The natural beauty and sites we visited was appreciated. Wish we had more. Northern Lights were a disappointment as we never saw them during our stay. We have experienced four Collette tours and all were excellent. Tour managers were also outstanding. Our experience with this tour manager was not at the same level. We felt there was a lack of communication equally given to ALL guests. We felt (and have experienced) reminders, far more guidance (we’d be left on our own in some places — managers usually remain and mingle with group), etc. Overall, the trip to Iceland was a good experience. It is felt that the tour manager did a good job but needs to improve communication. Not only do I feel this way, but also my husband was struck with the same disappointments. One trip was walking down a path to meet up with the coach at another end — we didn’t do that seeing how dangerous the path was and thus missed the coach but it returned to the drop off point and picked us up. Guests found the path snow covered and icy and numerous slipped and fell (perhaps that walk should not be offered).
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Tour
Sunshine! When the sun was out, Iceland was beautiful! The moss on lava rock and mountains. It was difficult walking and visiting sites when the blowing snow and sleet pelted our faces. The sun shone when we visited Diamond Beach so needless to say, that was nice. It drizzled when we visited Black Sand Beech and we got our feet wet when a wave sneaked up on the beach where we walked. All an adventure!! Meals were very good and we experimented with pates (fish, horse, reindeer). Loved the cod made with a simple sauce (light with tomato) and especially the cod with béchamel!!!
Thank you for traveling with Collette to Iceland. Your feedback will be reviewed by the Tour Management Team so that the overall touring experience for our guests can be improved.
Collette Support -
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Service
The staff provided incorrect passenger lists with incorrect amounts paid. I had to go back and request that they be adjusted. On the trip the tour manager failed to advise us if crampons would be beneficial for the trip for the day. Many of us left ours inside our suitcases. Also, no headsets or water was provided. tour manager did a poor job in describing Iceland, its customs, and history. On day 2 of the tour we went for over an hour with no commentary. It would have been better for Collette to have had a local guide along on the trip. Additionally, and probably most important, the surveys we were provided 2 days prior to the end of the tour were delivered in AAA envelopes. As this is a competitor of Cruise Planners, it was inappropriate. I likely will not sell Collette anymore. I had 12 people on the tour. Many were displeased with the tour manager.
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Tour
Blue lagoon and the Black Diamond beach were very nice
Thank you for traveling with Collette to Iceland. Your feedback will be reviewed by the Tour Management Team in order to improve the overall touring experience for our guests.
Collette Support -
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Trip terrific, essential preparatory information provided way too late
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Service
Itinerary, adaptability, accommodations, interactions with guide and driver all excellent. Problems were not with the trip itself but with the build-up to it. Each traveler has a personal page for e-mail communication, but nothing is communicated for many weeks, months. Suggestions for clothing for weather conditions, etc., come way too late and cause traveler to scramble to have appropriate things along (2 weeks in advance should really be 1 or 2 months in advance). I participated with a small group from my local senior center, and the travel director for the center should be included in the information distribution, not just the individual travelers, so as to be knowledgable about details..
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Trip offered everything I hoped for--Nordic history as well as geographical features of this unique place--except seeing the northern lights themselves, though all efforts were made to take advantage of weather possibilities to do so. Reasonable pricing.
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Okay but nothing special.
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Glacier lagoon. Nice weather s couple days
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They took care of everything so I did not worry. I would recommend them to friends.
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Tour
Everything was included beforehand that I really needed.
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not impret
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Service
Our guide wasn't overlying organized. Kept loosing people for our departures because she wasn't specific enough about the timing. She appeared to be getting the local points of interest from her tablet. Almost lost a traveler to the ocean while she was conversing with others. She was a nice person but just not the best guide I've traveled with.
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Tour
All the waterfalls were beautiful. Our bus driver was a wealth of information and knowledge about what we were seeing and local folk lore
Thank you for traveling with Collette to Iceland. Your feedback will be reviewed by the Tour Management Team in order to improve the overall touring experience for our guests.
Collette Support -
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Best guide in my 8 trips with Collette
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Service
The Iceland trip was wonderful. The pace was not too fast nor too slow. Barry Kublin was great. Everything you would expect in a tour guide & more. Oh so smart., serious, funny.
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Tour
too hard to choose. The icebergs were awesome
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Very punctual and knowledgable
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Service
Excellent company to deal with. Very knowledgable
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Tour
Glaciers and countryside were incredible
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Excellent experience
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Service
Trip was very well planned. The tour guide and bus driver were excellent.
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Tour
Excellent taking in the glaciers, volcanos, Blue Lagoon
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Service
The written information provided incorrectly stated the pick up location for ground transportation from Richmond, Virginia, to Dulles airport. The amount of the final payment for the trip was incorrect, and a refund had to be issued. The information sent concerning what to pack for the trip to Iceland provided a comprehensive summary of how to pack in layers, but it was distributed too late. Bathing suits were appearing in stores and online by the time the information was received. W
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Tour
I do not understand why Collette provided a Tour Manager who did not speak English proficiently knowing that it was English-speaking group. Mario has a delightful personality, but I could not understand what he said 20% to 30% of the time due to his Italian accent. Collette advertised that the Tour Manager would be an expert on cultural and historical matters of the country. Either Mario did not know such information or he did not have the vocabulary in English to verbally relate the information. I am trying not to focus on the information which I was not provided but expected to receive as stated by Collette. The good news is that I saw the northern lights which is the reason I went on the trip.
Thank you for traveling with Collette to Iceland. Your feedback will be reviewed by our internal department managers in order to improve the overall touring experience for our guests.
Collette Support -
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Thoroughly enjoyed the experience
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Service
The tour guide and the bus driver were great.
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Tour
I would have given it 5 Stars but there were two things that stopped me. One is that they should add a few more dollars to the package and give us a small breakfast when we arrive. We were travelling from 7PM the night before, landed on a Sunday at 7AM and had to find breakfast on our own. The other problem was the walk from my room to breakfast was dangerous as thick ice was on the ground and it was dangerous to walk. Breakfast was served at 7AM and we slipped and skidded all the way.
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They were very helpful when I called with questions.
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Tour
The tour was great and we loved so many of the things we got to see (glaciers, diamond beach, Black sand beach, waterfalls, northern lights, the people, blue lagoon, geysers). We had crazy weather but it added to the excitement of being there. Beware The Black Sand Beach though. Four of our tour members were knocked down by a Sneaker Wave and one was especially at risk of being pulled out to sea. We had a wonderful time and view it as an opportunity of a lifetime.
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Good Trip
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Service
We had a very good trip. I would like to have walked on a glacier and seen puffins.
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Tour
Add walking on a glacier and seeing puffins to tour.
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Service
they organized our time well. the tour director barry and the driver Stefan were a pleasure to travel with
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Tour
we saw the lights but they were colorless. No greens or blues, just whites
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Service
My trip was well organized, comprehensive, and exactly what I had hoped it would be!
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Tour
Our tour manager was exceptionally knowledgeable, organized, and personable. Our tour bus driver was professional, a very skilled driver, and provided a wealth of local knowledge. We were fortunate enough to see the northern lights on our first night and for the entire 2 1/2 hours we were on the ship.
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Fantastic, Awesome, Fun
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Service
We had the best group of people and our tour guide Barry was so great. He was knowledgeable, helpful, funny, personable....loved him...We saw amazing sights, had great weather (except for the cold cold wind), loved the Blue Lagoon and much, much more. Would love to have spent an extra day or 2. The only thing which was not great was the buffet in Vik. Everynight the food was pretty much the same. The soup changed nightly but most everything else was the same every night .
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Tour
Absolutely loved Blue Lagoon....so well organized and would have loved to be able to spend more time there.
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Carol our tour guide was the best. She helped us to get the most out of each experience. Thanks Carol! Our driver Arner was great, made us feel comfortable and safe while traveling. Thanks Arner!
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All of it was exceptional.
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Great experience.
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Service
Very easy to book and representatives were always professional . Carol, the tour director was also top notch.
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Tour
Failure to adhere to your stated policy of bus seat rotation, no exceptions, prevented a 5 star rating. Unfair to give preferential treatment to certain customers
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Help in Reykjavik
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Service
I had to book an after trip extension on my own because the rooms reserved for Collette were all taken. When I did so, I evidently reserved them for the wrong date. When I realized the error there were no rooms available at the hotel. This was in Reykjavik, Iceland and the hotels fill up quickly. Even though it was not Collettes responsibility, the tour director, Carol, and Collette emergency help, worked for quite a while and were able to find a room for us. I cannot thank Carol and Collette enough for all the concern and help they gave us.
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Very well planned and organized. It is hard to find one thing that stands out. I enjoyed it all.
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Great trip
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Service
The trip was well organized. Our guide was fantastic and went above and beyond in giving us the best trip he could. We would definitely travel with Collette again
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Tour
We loved being on the move and seeing all the sights
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One of my favorite trips - Iceland!
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Service
I thoroughly enjoyed our short 5 night, 6 day trip to Iceland. It was truly a beautiful outdoor adventure! Our tour manager, Greg Hall, was the best! He was organized, efficient, funny, and caring. Thought of everything we needed and more! The two hotels that we stayed at were adequate. Probably pretty much on par with what Iceland has to offer at this time. We did have buffet dinner at the hotel in Vik for three nights and that did get a little repetitive. We did have two nice dinners at restaurants while in Reykjavik. And we did see the Northern Lights, thanks in large part to Greg and his persistence! I would certainly go with Collette again.
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Tour
Visiting the all the waterfalls, seeing Diamond Beach with all the ice and the glacial lagoon, and seeing the Northern Lights - all highlights of this trip.
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Great guide as usual. Covered about all we could in the time allowed.
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We thought to be somewhat expensive for the time allowed.
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Need More Support
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Service
I felt that the contact from Collette was minimal. Our travel agent handled everything and even after we received our confirmation from Collette, it was up to me to check that everything I had paid for was included in the package. They sent a great package with info just before the trip, but except for signing up for their app, I had no other contact from them. If I had any questions, I contacted my travel agent who then called Collette.
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Tour
I wasn't sure how much out of pocket expense I would have, but it turned out, that except for lunches (none were included), all other meals (breakfast & dinner) were included. Everything that they said would be included in the tour was except for a boat cruise. Our Tour Guide said he would submit a refund for the boat trip for our tour but I haven't seen anything yet. Despite the weather, they tried to get everything described in the tour brochure. For an overview of Iceland, it was great, but seeing the Northern Lights leaves a lot to the imagination.
Thank you for traveling with Collette to Iceland. Your pre tour comments will be reviewed by the Client Care Center in order to improve the overall touring experience for our guests. The refund for the boat cruise in the amount of $50 per person was credited to your credit card on file on March 13th.
Collette Support -
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I won' go back
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Service
Our guide was good. Pre trip information was not completely accurate.
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Tour
Accomodations were not acceptible. Weather was not as advertised.
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excellent
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Service
Matthias is witty, knowledgeable and he makes everybody feel important. Mikki our driver is excellent and I feel safe with his driving. I definitely will recommend Collette to all my friends. And I'm planning to go on vacation again thru Collette. Our Iceland vacation is excellent we cover all the places that we needs to be seen and of course the Northern Lights. I love Greece but I might go Africa first. And of course Ill go thru Collette. Sorry I don't know how to attach picture.
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Diamond on the sea and Northern Lights even though its frustrating because I'm expecting to see it like the one I saw in the picture.
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Service
Air ticket scheduling was not good. Iceland Air needs better staff getting people on plane. Had bad accident on escalator with 10 - 12 people falling on moving escalator. My husband needed medical attention. Didn’t see northern lights due to bad weather. Overall trip itinerary in Iceland was very good. Jeff our guide was great.
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Terrible air tickets schedule. Land portion was very good
Thank you for traveling with Collette to Iceland. We are sorry that your first flight was delayed which caused a tighter connection in Chicago. Your feedback will be reviewed by our Air Department in order to improve the overall touring experience for our guests.
Collette Support -
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Service
would recommend again great guide
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Tour
diamond beach. loved it.
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Service
I would recommend Collette for any trip. They are knowledgeable,, friendly, & are there for any wueiotns. I dealt with the bus company that was sponsoring this trip, so I didn't deal directly with Collette like I did in the past. But their trips are fantastic. Their guides are out of this world. They know the information we need & more about where we are going & make it fun. The bus drivers need extra praise for where they some times have to drive!
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Too bad we could not see the Norttern lights with the naked eyes like I thought we would. Years ago I saw them where I lived without anything special. We only had one night to see them. I feel you should not advertise this as magical because it wasn't. Only those with special lense on their cameras could see them. For those of us who have older cameras this was a bust. Over all though it was a great trip. New experiences with food, weather, etc.
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Collette Vacations was better before!
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Service
Airlines accommodations were poor. We signed up for comfort seats as advertised and got basic seats. Bait and switch. Centrum Hotel was too small, shower doors leaked-many rooms. Hair dryers shut off too early-many rooms. Had to walk 4 blocks to catch bus.
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Blue Lagoon was nice. We didn’t know it’s man made. I was under dressed for the Northern Lights boat ride. It was very cold but glad we saw the lights.
Thank you for traveling with Collette to Iceland. Your feedback will be reviewed by our internal department managers in order to improve the overall touring experience for our guests.
Collette Support -
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Service
I would recommend Collette Tours. Our Tour guide was exceptional.
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Tour
Loved Iceland! We were well prepared by Collette about the weather and what to wear. It was cold but the beauty of the country made me forget about the cold.
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Service
Our guide was fantastic. He made the tour very entertaining and brought us all together as a group.
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Tour
The tour was very good. my one complaint was the scheduling of a northern lights tour during a full moon. We did not get to see the northern lights because the moon and its reflections on the snow made the sky too bright. My favorite experience was our visit to the Glacial lagoon.
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Excellent.
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Tour
Well organized. Fun time with great people.
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Excellent vacation
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Service
Excellent drive to airport and check in
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Tour
Too many to count everything ran like clock work. Great trip locations and accommodation. Food was great too very nice group of fellow travelers CHUCK OUR TRAVEL GUIDE. WAS THE BEST. KEEP THIS GUIDE BECAUSE HE WAS THE FACE OF YOUR COMPANY. HE IS THE ONE THAT WE ALL WILL REMEMBER ABOUT THIS TRIP. YOU PICKED A GOOD ONE WHEN YOU HIRED HIM P.S. GIVE HIM A RAISE
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Excellent tour guide and program
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Service
Excellent, tour guide knowable
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Tour
No photo or video is a ails le at this time
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Wonderful
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Service
Barry was a superb guide and leader. He made arrangements for those of us who missed the first day to get the same tour on another morning. Fun and energetic. Yes I would recommend Collette to everyone.
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Tour
Fascinating country especially in winter. Beautiful frozen waterfalls and huge icebergs by the ocean on the black beach.
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Good organization, good follow up, good communication.
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Tour
Seeing the northern lights and travelling the county side of Iceland.
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Service
Everything on our Iceland trip was great. Tour guide was very personable and knowledgeable.
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Tour
Blue Lagoon was awesome. All the sites we saw are very memorable. Black Sand Beach amazing. Enjoyed every minute of the trip.
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Too much in short time.
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Service
Not enough time to see/do what was offered in the city. Also, too much the first day without sleep. It was not an enjoyable time the first day.
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Tour
We saw the outskirts and natural wonders of the country.
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Our guide, Natalie, was energetic, bubbly and aimed to please as was our bus driver.
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Tour
The northern lights are normally seen later in the evening than our tour went out. To sell this tour as a northern lights tour and then don't go out at optimum time is misleading.
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Prepared for adventure
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Service
The communications before the trip helped us prepare and the trip. Because we were prepared for our adventure, we were able to really enjoy it. The tour guides and driver we're always fun and shared so much about the local traditions. It was the perfect blend of activity and down time.
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Tour
It was all about Iceland. The history, the people and how the live and what the want for their country, the food, the music, and the wonderful land that is their island home.
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We felt we could touch the night sky and glide with the glaciers
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Service
Experienced tour guide, safe and comfortable tour bus, well organized and informative
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Tour
Venturing out at night to hunt for the northern lights
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Collette is helpful!
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Service
They were prompt and informative when asked about dietary restrictions and other concerns. They also provided an excellent info packet as well as reminders for key tasks prior to the trip.
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Tour
Planning a trip to Iceland on our own would have been overwhelmingly confusing. But Collette provided an ideal itinerary, complete with knowledgable guides and excellent services. We came away with a good appreciation for the landscape, local culture, and history. Plus, we did get to see the Northern Lights -- right from our hotel room window!
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Wonderful experience!
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Service
Beth, the tour mgr, was excellent—-as was Stefan, the driver. They rearranged the schedule according to the weather forecast so we could maximize our experience. It certainly wasn’t their fault the Northern Lights didn’t cooperate! However, it wasn’t stressed strongly enough that cellphones are virtually useless to capture the Lights. Nor are the high winds, Islandic weather, their responsibility!
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Diamond Beach, Blue Lagoon
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Customer Service Representatives saved the day.
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Service
Our flight out of Denver was cancelled and since we were driving 300 miles to catch that flight we feared we would miss the entire trip to Iceland. Luckily, a Collette Customer Service representative rearranged our flight schedule and kept us informed as we drove to Denver. The trip was fun, educational and Meredith, our guide was superb. The group was cohesive and cheerful. We will be sure to recommend Collette to our friends.
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Tour
Spending an afternoon in the Blue Lagoon was my favorite part of the trip. Well, I do have to say we did see the magical northern lights the first night. After that, we had cloudy, snowy, windy weather. Hey, what does one expect in Iceland in the winter. We had a ball.
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Service
Very good agenda and tour guide.
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Tour
Seeing northern lights and glacier bay.
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Go with Collette!
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Service
Guide was excellent, caring for all and knowledgeable,
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Tour
Organized, efficient and inclusive of as many places as possible with the winter weather.
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Collette did a great job with all aspects of this tour
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Service
All of the arrangements went very well. Our tour guide, Marc, was outstanding. Due to weather, we couldn't visit one of our scheduled stops and he made alternate arrangements that were great. He went out of his way to take care of us and make us feel special.
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Tour
Visiting the magnificent waterfalls and beaches-seeing the Northern Lights
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Great value for what we saw.
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Tour
Northern Lights were the highlight... However, Collette should include the Icelandic Lava Show in Vik as a permanent part of this and any other Iceland tour as that show is outstanding and it's a one of a kind in the world...
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Fabulous trip
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Service
Changed-our flight when the original flight was canceled.
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Tour
Tour guide and bus driver were terrific
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Service
Have already recommended them to friends
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Tour
Loved learning about the history and hearing the folklore
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Service
The tour was paced well for an old lady. The tour manager was aware of my needs and very helpful. No.
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Tour
Aurora Borealis, the reason for going on this trip.
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Service
The guide was excellent. Accomodations terrific. Opportunities great.
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Tour
Meeting people and seeing the sights.Learned much.
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Great adventure for the Northern lights!
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Service
I liked the small group(18) the tour guide was very knowledgeable, professional, friendly.
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Tour
Out on the boat, especially when we were told by the caption that the lights were some of the best he has seen!!
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The Land of Fire and Ice
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Service
Collette had everything scheduled perfect. No complaints from me. The entire tour was very well planned and all the places we visited were superior. The bus driver, Haydsr, was very careful with his driving on all the icy roads. He also was very personable and added information about the sites we visited since he is from Iceland. Chuck Tracy, our guide, was also excellent. Aside from being very knowledgeable, he was very personable with each guest, making sure everyone was included. I think he went of and beyond what was expected of him as a tour director.
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Tour
I enjoyed all the tour visits but my favorite was Black Diamond Beach, it was spectacular. I have never seen anything like it, just beautiful.
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Our fabulous Iceland Adventure
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Service
Chuck Tracy, the tour guide, made this a fabulous trip. It would have been great without him but he really made it fabulous with his caring for each tourist, making sure to connect with them. He certainly knows Iceland! He had many interesting comments to ad to our itinerary.
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My favorite moment was seeing the Northern Lights.
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Iceland is a wonderful trip
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Service
Even though they still had this trip listed on their website as available customer service said it would take 24-48 hours to confirm the trip. It took 9 days to confirm that we were going. They said that Iceland is hard to get room confirmations. Even if that is the case, honesty would have been appreciated up front.
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Tour
Our tour director, Chuck, was incredible. He was very knowledgeable and went out of his to make sure everyone was having a great time. Would definitely go on another tour he conducted.
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Service
Prompt and excellent service while on tour. Tour guide and bus driver excellent.
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Tour
Great experience with Northern Lights, Glacier Lagoon, Glaciers, Hot Springs and geysers, food, waterfalls and breath taking scenery.
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Service
Overall excellence of tour, guide, and locations.
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Tour
Northern Lights, Glacier Lagoon, Waterfalls and overall scenery.
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Service
Our tour guide Abby Pontynen and bus driver went out of their way to make the trip enjoyable and fun. They modified plans on the fly pleasantly diverting from the planned itinerary in order to allow us to experience other sites.
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Tour
The tour was well planned and perfectly executed.
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Great, but dates were not ideal for aurora sightseeing
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Service
Our guide was Abby Pontynin was great, I felt that we had a veteran guiding us. She had great stories and a very personable manor. Our driver Arnar was awesome and a true gem. I would however book a different date, seeing as much of this tour was during full moon, buyer beware (I suppose). A rare, wolf blood moon. We came home with wonderful memories and some great sweaters.
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Tour
Overall the tour was great. We had an engaging guide who was a good storyteller and made the journey’s enjoyable.
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Iceland is enchanting!
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Service
We all had a wonderful experience in Iceland. We were so very fortunate to see a spectacular Northern Light Show the first night we were there! All accommodations were very good, and considering I was rooom g with two other gals we were all comfortable. Great service and meals wherever we stayed. Iceland is a must to visit!
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The Northern Lights are a phenomenon not to be missed! Great cultural values!
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I loved the trip!
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Service
Iceland trip was well organized, moved right along, beautifully chosen sites, excellent guide (Melanie), excellent driver, great hotels, etc I would only suggest that at the first dinner each person could introduce themselves/where from ...
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Tour
It was a unique experience, truly Icelandic; I enjoyed the scientific info provided on board. What a memory it will always be!
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Great trip
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Service
Our trip was excellent. Collette takes care of every detail. Out tour guide Beth Meredith was excellent. She had a wealth of information about the area and freely share so much. Her stories were a delight. Our driver was exceptional. I know about driving in snow and he was a master. Our trip was all that we expected and more.
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Tour
The Northern Lights of course and the Blue Lagoon
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Service
Very well organized and covered a lot. Very helpful & delightful staff. I have mentioned collette to others and even included you in my Christmas letter as doing a good job. Thank you
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Tour
Glacial lagoon and Blue Lagoon, museums and all the lamb I wanted to eat
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Service
The first day was too long the layover in Chicago was too long the layover coming home in Chicago wasn’t long enough between flights
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Tour
I thought it was a very good trip except for the long layover in Chicago and coming home did not hardly have enough time to make connections in Chicago
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Had a great time, saw tons, no problems.
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Service
No problems whatsoever. Great knowledgeable tour guide, a real people person. A very nice driver who never got us lost. Jam packed days of seeing as much as we could. Nice accommodations . Even had a birthday celebration for Collettes birthday.
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Tour
Saw so many waterfalls, and the Northern Lights. Loved the Blue Lagoon. Wished we had more time there.
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excellent planning and agenda. knowledgable guide. very comfortable hotels and meals.
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Tour
good itenerary and timing. comfortable hotels and meals. good tour guide.
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Service
All contact with Collette was handled by Travel Agent
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Tour
Tour as a bit expensive but still enjoyed it. Room for triple occupancy in Reykjavik was only fair. Enjoyed Glacier Lagoon and Blue Lagoon.
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The Collette tours I took were two of my favorite vacations ever!
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Service
Both trips were well organized, the tour guides were informative, professional and pleasant to travel with.
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Tour
We saw glaciers, ice bergs, geysers, waterfalls, and even the aurora borealis.
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Service
The lodge where we spent 3 days, our rooms DID NOT have a telephone in it. I am very glad I didn't fall or have a heart attack. Calling for help would have been stupid!!
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Tour
The Blue Lagoon! Just like a high hot tub!!
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Service
their tours are outstanding, but seniors need more down time. trying to pack to much into the day.
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all tours where outstanding. going out at night to northern light hunt was something different.
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Service
the tour was done very professionally. i enjoyed it very much and would recommend it to everyone.
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Tour
enjoyed the entire trip. would recommend it to everyone.
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Outstanding!
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Service
The entire trip was well organized and Marco was and exceptional guide. He is very knowledgeable, personable and an outstanding communicator. He kept us on schedule, well-informed in advance and kept us all together so no one got "lost".
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Tour
The tour was organized in such a way as to provide the most memorable sites and locations in the time frame allotted. The vey most memorable experience was, of course, seeing the Northern Lights. Spectacular!
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Iceland is an incredible place!
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Service
I love that everything is already figured out and scheduled. All you have to do is show up and start enjoy!
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Tour
My most memorable experience was Glacial Lagoon and Diamond Beach. The ice flow effected by the tide was is SO cool! And seeing the big chunks of ice on the beach were beautiful! The entire trip was great!
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Service
Marco our guide was absolutely wonderful. He was very knowledgeable and made the trip a lot of fun.
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Tour
Marco was everything that he promised to be.
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Wonderful tour, well planned out and had a great time.
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Service
Loved Iceland and we had the very best tour guide, Marco. So knowledgeable, friendly, sincere about making sure everyone in the group had a great time.
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Tour
The whole trip was wonderful.
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Service
Hold times were not long, agents were friendly, helpful, and accurate. Local staff (guide, local guide, driver) were all very friendly, fun, informative, and helpful.
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Tour
Guide, local guides, and driver were all very fun, pleasant, friendly, helpful, accommodating, informative.
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Excellent
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Service
Excellent
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Tour
Ihave already rated the tour, and Colette, and it is taking more than a moment so don't contact me again with a survey
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Everyday is Saturday
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Service
I just appreciate the quality of your service. All I have to do is get to the airport. Everything else is planned. Accommodations are great, all points of interest preplanned. The tour guides have bee wonderful. I’ll be going on my 5th trip this summer. Also as a single traveler, I feel very safe.
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Tour
The performing arts center was amazing in Reykjavik. Enjoyed the different terrain and the hikes in national parks.
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Unforgettable time! Inspiring beauty of Iceland
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Service
Loved how they looked after all the necessary details, which left us time to enjoy our trip. We were very well looked after. Lots of fun and relaxation!
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Tour
Trip of a lifetime! Totally inspirational.
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We felt well looked after. Our tour guide was fabulous. We caring and patience. She made sure we all were comfortable throughout the trip and had the most enjoyable time
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Tour
Breathtaking beauty! Loved the untouch rigidness of island. Had so much fun at the Blue Lagoon
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Best tours around
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Service
Great tours! About to go on my third... the tour leaders are fantastic and go out of their way to make an enjoyable experience for everyone.
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Tour
Northern lights was spectacular!
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A great guide can make the trip awesome, even without the Northern Lights!
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Service
The guide was extremely patient and helpful with several issues, including a lost wallet and perpetually late or loud bus members. He also did a great job of creating a bond among members of the group. I've been on other trips and did not get to know as many other people as I did on this trip. We did not get to see the Northern Lights due to clouds but there were many other amazing sights that made the trip awesome!
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Tour
Amazing glaciers, lava fields and waterfalls. Different features than available in many other areas. I loved soaking in the Blue Lagoon.
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Service
Very professional people to deal with. Our tour guide was very experienced and the bus driver was punctual and polite.
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Tour
I think calling it the Northern Lights Tour is very misleading. While the country is an amazing place to visit and there were many natural wonders to behold, we did not see them. The highlight of our tour was the Blue Lagoon.
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Vik hotel needs to be upgraded. Everything else was fine1
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Service
Firstly - our tour Manager - Guilia was AMAZING, FANTASTIC, Full of all kinds of great informatio on all the places we visited.l To hotel in Vik, however, was far short of what I was expecting. It was stark but adequate. the breakfast buffet was very good!
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The entire tour experience was 5 stars with the exceptio of the hotel in Vik.
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Would definitely use Collette again. Mario, our tour guide was excellent.
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Vick was so remote, yet beautiful. Waterfalls and ice, geysers, beautiful.
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Great Trip to Iceland
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Service
This was the first tour I have taken and didn’t know what to expect. I was very impressed with our tour guide - her knowledge of Iceland and personality was a definite plus for me. Only issue was the pick up from the airport but I don’t believe I could hold Collette responsible for this snafu. I look forward to our next 2 Collette trips that I have booked.
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Tour
There were many memorable moments - thoroughly enjoyed our trip to the outdoor museum - would have liked a little more time with the museum guide inside the museum - he was very knowledgeable. The Volcano museum was also fascinating. The Blue Lagoon was simply awesome!! Sorry can’t just name one experience.....
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Iceland was great!
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Service
I loved the trip to Iceland and very much appreciated the wide variety of places and events I was able to access in only 1 week. The hotel and food was fabulous. The tour director (can't remember her name) rather vehemently berated one of the women in our group for a slightly late return to the bus. The customer apologized and reported that she had gotten turned around and slightly disoriented which caused her slight tardiness. I did think the tour directors response was too intense for such a minor infraction of her rules and it did make me feel uncomfortable. Also, sometimes in unfamiliar territory, we all need more information rather than less, and sometimes I felt like I was unsure of times and locations, what was next, etc. I am thankful that James Martin was with our group and he provided the reassurance and extra (or repeated) information/update several of us (in my group) needed in a patient and friendly manner.
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Tour
The Northern Lights tour on the boat was very interesting! The lights we got to see were muted, but there to see as well as the memorial light to John Lennon! Seeing or not seeing the Northern Lights is just a product of luck and happenstance! I loved the Blue Lagoon and the Lava Museum and every other place we visited!
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Great experience. First time I’ve been reimbursed for something that we didn’t see because of the weather Our guide was very pleasant and knowledgeable.
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Tour
I loved the beaches and the waterfalls. Accommodations. Were great for the areas in which we traveled
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Wonderful trip. Flights must change.
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Service
The tour was fabulous. Guide wonderful. The flight connection to and from Seattle was much too SHORT! Had to run to catch flight. Last passengers on plane before doors closed. The result was no luggage after arrival for 24 hours. The result in return to Los Angeles was an overnight stay in Seattle. TSA closes at 6:30 PM.
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Tour
Wonderful locations,lodging and great and helpful guide.
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tour was very organized. There was enough time at each stop. Food was excellent and the hotels were very good.
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Tour
Very much an outdoor experience. I loved the black sand beaches and the basalt towers. Glacier lagoon was awesome. Blue lagoon was a crazy fun experience,
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Tour guide and planning were excellent
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Tour guide and plans were excellent
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Lack of information regarding the trip or details until almost departure date. Got to ATL from Tx only to find out that the flight was going to Dallas from ATL and then Iceland.
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Lousy hotel in south Iceland or dog hotel
Thank you for traveling with Collette to Iceland. A member of the Guest Relations Team will be reaching out to discuss your feedback.
Collette Support -
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Fantastic trip!
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Service
I had an amazing experience from the tour guide(s) to the food and accommodations, the itinerary, bus driver. Everything was topnotch and everyone was very accommodating, friendly, approachable and helpful. Great memories!
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Tour
Same reasons as stated before. Iceland was special, beyond my expectations.
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Wonderful experience!
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Tour
Hunting for the Northern Lights!
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Service
I would have rated the trip with five stars if we could have an extra day or two on the trip. My wife and I would have liked to have extra time to explore some of the sites in the towns that we visited. This was our 40th anniversary and overall it was a nice trip. We would go back again after we make several other trip with Collette. Overall it was A NICE TRIP..
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Tour
The sites and country were amazing.
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Service
Everything!
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The whole experience was excellent.
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Service
Great package. Great tour guide. Great facilities.
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Tour
The sites were spectacular. Couldn’t ask for better weather. Tour guide was immensely knowledgeable. Stops were just perfect.
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Excellent company
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Service
Service is excellent so I keep booking trips through them... so far, five trips through Collette. Great tour guides and accommodations. Attention to details
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Tour
Our tour guide made the trip; however, the northern lights proved elusive this time! Hopefully next time!
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Service
I felt that the guides did an excellent job with getting us places and sometimes went beyond what they had to do . The food was great,
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Tour
The overall tour of Iceland. The glaceres and volcano rocks , rainbows and waterfalls
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Service
Good presentation.
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Tour
Glacier Bay & Blue Lagoon.
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Not up to my expectations.
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Service
I felt the accommodations were quite poor outside of Reykjavik and the tour manager was ineffective.
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Tour
The overall experience was poor. I have been on many tours with Tauck and Lindblad and never experienced the lack of service and planning this tour had. Why wasn't there water on the bus? Why did the tour manager seem so inexperienced and read from his phone to describe the areas we visited. He told no anecdotes. Why did we have to walk two blocks to get to the hotel in Reykjavik? Why did we have to walk a block to our bus at the airport? As I wrote in my critique I would pay $1,000 more for the trip to have better service. I doubt I would ever use Colette again. The hotel in Vic was abominable with dim lighting in my room and a urine smell in the bathroom.
Thank you for traveling with Collette to Iceland. A member of the Guest Relations Team will be reaching out to discuss your feedback.
Collette Support -
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Service
The best vacation. Collette did a fantastic job. Hope to travel with them again very soon.
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Tour
Excellent tour guild. Jeff was the best.
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Use Collette Tours
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Service
Everything was great! Our tour guide Jeff was so nice and knowledgeable. Our tour bus drivers were great and was the bus was so nice and clean. Our accommodations were very clean. I especially liked the one in downtown.
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Tour
Northern lights, waterfalls, folk museum, blue lagoon. All of it!
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Fun
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Service
I didn’t have to plan the tr8p
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Tour
The glaciers and the amount of sheep
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Wonderful.
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Service
Collette was always very helpful in answering any questions that we had before our trip. Everyone was very courteous and knowledgeable. Chuck Tracy, our tour guide, was the best guide ever. He really knows his stuff!!
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Tour
It's difficult to choose just one experience. The waterfalls, rainbows, icebergs, all are memorable.
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Service
I appreciated receiving acknowledgments from you regarding the trip months in advance. The trip was very well organized, we saw many things, places, and people. Our bus driver was kind, helpful, and efficient. Our tour guide was very controlling, complain-y, could be very rude, and spoke to us like we were children. She treated the bus driver like a slave- - ordering him around, not letting him speak to us, and chewing him out, for minor things, right in front of us.
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Tour
Seeing 14 rainbows in one day, the Lava museum, and the Blue Lagoon.
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What a huge disappointment this trip to Iceland was for me! Poor airport!
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Service
Biggest disappointment for me - The tour director must not have counted the people in our group before leaving me at Thingvellir National Park. I was fortunate that another bus driver drove me to the next tour spot, and then he had to return to the museum where I was left behind to get his tour group. I tipped that bus driver $40.00, as I was so relieved to be back with my Collette tour. I told our tour director that I was left behind at the museum stop. His reply was, "I am glad you were able to get back to our group." No apology. He never mentioned it again. A major landmark and tallest building in Reykjavik is the Hallgrimur's Church. I asked if we were going to have a tour of this beautiful church. Tour director said, "No, but the bus driver could drop off those people interested to see it, and pick you all up later." That is what happened. Why was there not a guided tour of this landmark, and to see the statue outside the church of Leif Ericsson, son of Iceland, discoverer of Vinland? This was a gift from the USA to the people of Iceland on the 1,000th anniversary of the Althing in 1930 AD. I discovered this writing on the statue on my own, not directed by anyone. The organist was practicing while we toured the church, which was wonderful to hear. However, the stairs to view the city were closed at that time. Those people who went on their own earlier said it was a beautiful view of the city from the tower. Too bad we could not have seen it. I was disappointed that we only saw the tongue of a glacier. In Canada we got to walk on a glacier and had a tour guide explain about their glaciers. We did see a wonderful museum about volcanoes, but no tour guide, as we had to see the museum on self-guided tour. I saw some other groups have a guided tour with a leader telling them about the natural forces. Title of tour was "Iceland's Magical Northern Lights" which we never saw. No information given about the Northern Lights, or video - nothing!! One night we sat on a bus hoping to see them - none to be seen. I do not plan to ever go on a Collette Tour again, and I am telling other people my terrible experiences. After the tour I later telephoned Collette Public Relations and explained what had happened. She listened and nothing was done. I wrote about some of these experiences in my survey. Nothing was ever related to me that the survey was even read by the home office. Then, in the Reykjavik Airport there was poor accommodations, long waiting lines, some of the boarding ticket machines did not work, so we had to go to another line to wait for an airline personnel to receive our boarding ticket. Can you see why I gave such a poor rating to this tour of Iceland? There were more problems with this trip, but I think you get the idea.
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Tour
My favorite memory was swimming at the Blue Lagoon. When we had to purchase our morning breakfast and lunches, the prices were very high. I remember for one lunch I had to pay $17.00 for a bowl of soup and piece of bread. The meals at our three days and nights at Vik were all the same foods at the buffet tables.
Thank you for traveling with Collette to Iceland. A member of the Guest Relations Team will reach out to discuss your feedback.
Collette Support -
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Great tour!
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Service
I thought it was a great tour of Iceland. Lots of sightseeing. We also did an online seminar of the tour before we signed up, which was a great way to get all the information and ask questions.
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Tour
Best experience was the northern lights. The tour guide was dedicated to putting us in the right place at the right time to the best of his ability.
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Winter Adventure
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Service
We had been to Iceland before, in the spring, so it was nice to see it in the winter. Even though we didn't see the Northern Lights ( too cloudy & rainy), we saw beautiful waterfalls & landscapes. It was interesting to only have 5 hours of daylight, yet it did not interfere with the itinerary. Our arrival was delayed by one day due to a flight cancellation, but Collette made sure someone was there to pick us up at the airport & get us to the hotel in time for breakfast and to join up with the group for our first full day of touring.
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Tour
I enjoyed seeing Gullfoss waterfall from a different angle than our previous trip there.
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I probably won’t travel with you shain
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Service
There are too many people that are not very mobile on this trip
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Tour
I’m dissapointed we didn’t get to cruise and see more nothernlights
Thank you for traveling with Collette to Iceland. A member of the Guest Relations Team will reach out to discuss your feedback.
Collette Support -
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Terrific Tour and Wonderful Guide
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Service
From the smooth pick-up at the airport to the smooth and patient driver who had to wake me up after I overslept for an oh-dark-hundred ride to the airport, the tour was beautifully handled. Every possible bump was smoothed, no stone was left unturned to make it an enjoyable experience.
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Tour
Landscape incredible, rift valley was mind-blowing. Whole tour was delightful.
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Make Iceland your bucket list!
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Service
Every day was packed with amazing sights. I would definitely recommend this trip to anyone.
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Tour
Although our guide was good, he could have been great. The trip outside Reykjavík was outstanding. Every day was just amazing as the next/. My favorite was the glacier/iceberg day. It was like standing on the edge of time and I was part of it; emotional for me.
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Service
Our vacation was perfect in every way - flights, hotels, meals and a great group of 29. The Tour Manager, Driver and guide in Reykjavik were all excellent. The sights every day were out of this world, really just breathtaking. Unfortunately we didn't get to see the Northern Lights, but one couple stayed up half of the last night and said they saw them. We both want to go back to Iceland and see more of the island some day.
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Tour
Our vacation was perfect in every way - flights, hotels, meals and a great group of 29. The Tour Manager, Driver and guide in Reykjavik were all excellent. The sights every day were out of this world, really just breathtaking. Unfortunately we didn't get to see the Northern Lights, but one couple stayed up half of the last night and said they saw them. We both want to go back to Iceland and see more of the island some day.
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Busy, busy, busy, in agreay way.
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Service
They pack a lot into a short time. Busy every minute no wasted time, even though we had very little daylight I felt we saw a lot.
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Tour
The iceberg river and the earthquake museum.
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Thanksgiving vacation in Iceland
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Service
Our trip ran so smoothly. Every detail was taken care of for us. We can’t say enough good things about our tour guide, Geoff Harrison. He was so accommodated yet kept things on schedule. Whenever we had extra time he added something else for us to experience. He was so friendly and fun. He really made the whole trip. We have no complaints at all. Everything was great
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Tour
We travelled around southern Iceland to see all the amazing sites - waterfalls, black sand beach, blue lagoon, lava fields, etc. My favorite day was the glacier lagoon and diamond beach. It was breathtaking
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Best yet
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Service
This travel experience was wonderful for me for two primary reasons. First, I have not seen a country as beautiful as Iceland. I was so amazed and awed by the geological features, each exploration more stunning than the last. Secondly, I am delighted with the services of our guide, Geoffrey. He was knowledgeable of geological features and provided many printed materials to help the guests learn and understand. He took pictures to share with us and even picked a rock from the black sand beach for me as a sample of sand eroded basalt. I loved the visit to the cultural museum and to the volcano museum. I hope to go back again and maybe get a horse ride included. This is the best Collette trip I have taken, even surpassing beautiful Ireland and inspiring Maritime Anaya provinces.
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Tour
Favorite: diamond beach and geysers and cultural museum
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Service
Overall service was great. I enjoyed our guide. Food wasn't great. I did have a hick up with a friend in my group forgot to schedule his transfer from hotel to airport. I had tried to schedule it for him when I booked mine but was told he had to do it.
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Tour
I was at Glacier Bay and saw just the most amazing blues and heard the gentle thumps of glacier knocking into each other.
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Wonderful trip!
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Service
The tour leader was wonderful. Very knowledgeable and informative.
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Tour
Nice variety of activities.
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Excellent
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Service
Very well organized and run. Our driver, Arcar, was the best and worked well with our leader, Heather. Highly recommend. On the basis of this first experience we have booked a second Collette for next year.
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Tour
Exceeded our expectations
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Service
Very well organized,time planning excellent, including rearranging stops because of poor weather.good amount of local knowledge,and always happy to answer any questions in a very fiendly and helpful way.
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Tour
Glacier lagoon and icebergs.Diamond beach.So mind blowing,really amazing and beautiful to see.Getting to hold part of an iceberg and watch as they moved down the river and out to the sea was fantastic!!
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An amazing experience from beginning to end.
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Service
Excellent service from start to finish. Easy to book my Iceland vacation. Each time I called to ask a question, the Collette representative gave me excellent information. It was evident they wanted me to have an amazing experience.
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Tour
Our tour manager was amazing!!! Several of our tour group became ill during our trip and Antonija Buntak made sure they were cared for and continued to keep us on schedule. She was so informative, it was hard to believe she did not grow up in Iceland.
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Not thrilled with hotels either. Rooms very very dark.
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Service
When we arrived at the airport, it was pouring. We had to walk a long way in the bad weather to get to the bus. Once we were settled in the bus, the driver told us that the new bus we were in had windshield wipers that did not work and we had to move to another bus. Really, wipers not working in a new bus?? Also, when we arrived at the hotel, we had to wait hours before the local tour. The tour guide put us into a room off the lobby, for hours with no refreshments. I had asked at the reception desk if they could provide hot water as there were some tea bags left over from a meeting, and was told that if we wanted anything, we had to buy it. I have never experienced this with any tour group I have travelled with. The local tour guide and our trip tour guide were very knowledgeable, and the bus driver was terrific. Met some very nice people, but was very disappointed with Collette as a whole. I don't think I would travel with the company again.
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Tour
I loved the Golden Falls and the Glacial Lagoon. I also enjoyed the beautiful landscapes while driving from place to place.
Thank you for traveling with Collette to Iceland. A member of the Guest Relations Team will be reaching out to discuss your feedback.
Collette Support -
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Iceland was beautiful. Tour manager and bus driver were very pleasant.
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Service
On the first day Iwas disappointed in how the "lag time" between our hotel arrival and start of our scheduled tour. Provision should have been made to have water, coffee or tea available while we waited in a conference room with our luggar.
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Tour
Met many nice people on the tour. Saw beautiful waterfalls, glaciers, lava fields and black sand beaches
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Incredible Iceland Tour!
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Service
The experience was excellent. Service, accommodation, food, everything was top notch. Our tour manager took care of everything. Iceland was beautiful despite the rain and wind. Every accommodation was made to make our experiences memorable.
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Tour
Iceland is an excellent destination to begin with. Having a great plan and tour guide was the icing on the cake. The weather was rainy and windy but it didn't stop us from seeing the country or experiencing the sight. Our tour manager made adjustments and accommodations and still included all we expected. The hotels, restaurants, and excursions were better than expected. The trip was a great experience and we will book with Collette again.
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Service
The service was disappointing. We paid for a transfer from the airport to our hotel because we arrived a day early. Much to our surprise no one came to pick us up. When I called the Collette emergency phone number i was told we would be picked up. ten minutes later we received a call and told to take a taxi or a bus. Our tour manager did nothing more than the minimum required of his job.
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Tour
THE TRIP DID NOT LIVE UP TO THE EXPECTATIONS BECAUSE OF OUR TOUR MANAGER WILLIAM *Personal details removed by Feefo*.
Thank you for traveling with Collette to Iceland. We have been in contact with your travel agent and will be mailing out a letter of apology and future travel vouchers.
Collette Support -
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Fabulous!
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Service
This was my second Collette tour and by far the best. Not only was the destination fabulous but so was our tour guide, Kim Booher. I have been on a lot of bus tours from different companies and Kim was the best tour guide ever!
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Tour
The whole tour was gorgeous and the service was impeccable.
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Service
It was absolutely the best tour I have ever taken. Our tour guide, Andrew, was absolutely fantastic and full of knowledge. He made it worthwhile.
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Tour
The northern lights were spectacular!!
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Land of Ice and Fire
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Service
Very well organized and hit all the main sites
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Tour
Beautiful scenery especially the ice lagoon and waterfalls
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Service
Videos says it all!!!
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Tour
Why do I have to leave a comment again ... when the videos says it all!
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Service
They did everything they promised, and made our trip easy to enjoy
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Tour
the glaciers and landscape along with the Northern Lights
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Wonderful trip to Iceland!
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Service
Great guides, well thought out itinerary! Hotels were clean and comfortable. Staff and service at Grand Hotel wer3 not good. I would recommend to friends—and I have!
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Tour
Northern lights and glacier lagoon
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Service
Very responsive to questions. Sent paperwork way in advance of trip.
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Tour
Great planning of trip, wonderful hotels, wonderful sites, great guide and driver.
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Service
The agent was very knowledgeable, friendly, and accommodating.
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Tour
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