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Traveler Reviews

Rome, Florence & Venice

From $1,999 pp*

8-9 Days • 9-10 Meals

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  • Collette's customer service is deplorable

    • Service
      I called to advise them the morning of departure that my passport was misplaced they advised me I would have to get another one. By the time Momday rolled around I was sick in bed. I had taken a bad fall the end of August and was in the hospital for awhile and am still under Drs care. I resigned myself that I was losing the money I paid for my trip but then to add insult to injury Collette billed me 250.00 on 12/15 I have no idea what for. This whole experience has been a nightmare and I'm wondering why I bought trip insurance. Collette's customer service is deplorable
    • Tour
      Never went and Colette billed me extra charges on 12/15

    Thank you for your feedback. Cancelling on the day of departure due to a lost passport is not a covered reason with our insurance. The transaction on 12/15 was a refund in the amount of $205 for two pre sold optional activities that did not operate on the tour: Tuscan Feast and Rome by Night.

    Collette Support
  • Tour schedule made me pay more money on the spot for optional excursions.

    • Service
      Missed the limousine rides because I went through Vacations to Go. Won’t do that again. All was organized and went well, except basically making me pay for excursion through Vatican City. Vincenzo said I would have to wait 3 hours if I did not go to VC. Same happened with catacombs tour.
    • Tour
      Do you understand how long it takes for 42 people to walk anywhere, let alone a few obese women and many overweight men and women? Needs to be emphatically stated in trip description people will be walking a long way in brisk steps (not passively sauntering and resting through the tour). This made walking through narrow streets with many turns was frustratingly lengthy and time consuming. I did not like Vincenzo stating he liked his job and we needed to rank him as Excellent. The ranking of Good for him and the Coliseum tour guide was not enough—we needed to rank them Excellent.

    Thank you for traveling with Collette to Italy. Your feedback will be reviewed by the Product Development Team so that certain tour aspects can be addressed and improved.

    Collette Support
    • Service
      4 stars
      Ben our tour director did a very good job. It was too fast paced,the optional tours were disappointing. Communication in planing the trip was very good.
    • Tour
      4 stars
      Venice was wonderful. Our welcome dinner was great.

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