Spotlight on Tuscany

10/13/2019

Service

From presentation to actual tour, most expectations are either met or exceeded. The tour guide/manager Antonella Regi was very well versed and knowledgeable to the places where she took us, expanding on the renaissance history and the present relationships of these areas and cities. Our visit to different organic farms has extended the bonds between local farmers and tourists to taste the atmosphere and warm welcome of the small time farmers around the Tuscan region.
Tour

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10/13/2019

Service

2 stars? I was aiming for 2nd from the top. Great tour guide. Too big of a group. Liked the 1 hotel stay. Overall a good tour.
Tour

Lucca and Carlos were the best

10/13/2019

Will use Colette again

Service

The entire trip was enjoyable. Our guide was courteous, respectful, knowledgeable. She was exceptional and handled any problems that were encountered. The additional guides in any city we toured extremely knowledgable and answered any questions.
Tour

Every day was memorable, would come back to see more in detail Places visited

10/12/2019

Mariangela, Best Tour Guide EVER!

Service

Mariangela Carozzi was informative, clear in her instructions and absolutely fun on a tour of Tuscany. Her ability to manage a group of 41 women was phenomenal. There were many challenges and she handled them with patience and grace. Our safety was her number one concern. From the bus ride, to navigating the cities of Italy, she equipped us with all the information we needed to stay safe and keep our belongings safe also. She adjusted the itinerary due to the extremely hot temperatures. I cannot say enough about the stellar view I have on Collette Tours solely because of Mariangela. Thank you for having such a dedicated employee on your staff.
Tour

Dinner at the Villa. An evening at a Tuscan village, with the most delicious food and wine. Music was an Italian singer. I felt like I was in the best dream ever.

10/11/2019

Service

I liked the tour but I think we didn’t have enough time in Pisa I would have enjoyed staying longer. In Clinique Terres, instead of stopping at two cities (locations) it would be better to stop in only one to give us more time to walk around and enjoy lunch without rushing. The boat ride was nice but the trip to Clinique Terres was less of what I expected. I did not like the train ride to Monticello we were shoved into the train like sardines and several others from our group did not get on the train with the rest of us.
Tour

Climbing to the top of the tower of Pisa with my Granddaughter. I especially liked Lucca and the tour guide. He was very knowledgeable and knew his history.. I like seeing the Germans WWll bunkers and museum.

10/09/2019

Collette did a great job with offering us unique experiences in Tuscony

Service

We had some really nice tours. We went places where we were the only tour group present. The tour guides on those tours were really excellent.
Tour

The tour to the gothic line was excellent. The tour guide was really knowledgeable and personable.

10/07/2019

Service

Main tour guide and all local guides very good.
Tour

Best city tour - Lucca. The cooking class night, the farm/cheese and winery/olive visits were great.

10/06/2019

My trip was well organized and efficiently executed.

Service

My trip to Italy was well planned, organized and executed. It was a "worry-free" trip and I was able to see far more as part of the tour than I would have on my own. I would take another tour with Collette.
Tour

My tour was planned from departure to our destination in Italy, 7 days of touring and activity through the return to the U.S. We enjoyed local food, wine and visiting ancient and historic sights. I actually got to have a photo taken at the Leaning Tower of Pisa, a lifelong dream.

10/06/2019

Not what I expected.

Service

The tour manager did the best he could with being forced to try and manager a group twice the size of what it should have been. The local guides were great and the bus driver was fantastic.
Tour

As for my overall experience, I was very disappointed. When I booked this tour, I believed the group size was only 24 people and that they would all be seniors. Instead you added more groups so there were over 40 people. That size is way too big! Also, in trying to find a hotel to accommodate that many people led to a substandard room. We had to stay for 8 days in a room that was horrible! The shower was LITERALLY 2 feet by 2 feet. I could not bend to get everything washed. This is not acceptable for a senior person. In addition, our room was on the street side where there were 2 restaurants that played loud music until late in the night. Horrible experience. Unfortunately, this overshadowed all the wonderful things that I experienced.

Thank you for traveling with Collette to Tuscany. We're sorry to hear about the issues you experienced on tour. Our 'Explore Tuscany' tour is part of our Classic style of tours and can have up to 45 guests on tour. The Explorations style of tours has a maximum of 24 guests. Your comments on the hotel will be reviewed by the Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

10/06/2019

Service

I had a great trip/tour with Collette. Tony Dominoe was a fantastic tour manager. He was informative and he shared his knowledge and appreciation of the Tuscany region. I would highly recommend Colette and Tony! The only downside of the trip was air travel over to Italy. JFK experience and Alitalia Airlines were not as pleasant.
Tour

The tour was well organized. I loved Lucca and our local tour guide Carlo was excellent.

10/06/2019

An amazing experience

Service

I loved my tour of Tuscany. Our guide was very informative and I really enjoyed him telling us what life is like in Tuscany. He was also fun. The itinerary was great. It was a good mix of activities. Overall it was an amazing experience.
Tour

This tour was amazing. I loved visiting the towns and hearing the history of each one. Each day was so fun it's hard to choose which is my most memorable experience. I think the most memorable part was meeting so many new people and sharing meals with them.

10/06/2019

Lived thetrip. Smaller group for the ages that went would of been better.

Service

Service was great! The hotel, your guide and transportation provided was outstanding.
Tour

The restaurants and cities chosen were excellent.

10/06/2019

Good but not perfect.

Service

I didn't like having to carry my own luggage to and from the limo to the airport terminals. I'm 68 y/o and found that too much. Also the limo broke down on our way home and we had an hour and half delay reaching our families at home. I also missed seeing the "people and culture" of Italy. I spent too much time with tourist and buses in parking lots. I did enjoy, very much the day at the dairy farm and the day at our cooking class. My travel companion had a lot of health issues and I felt like I was a nursemaid most of the time. She had booked the tour and I joined without realizing just how physical the walking would be. It was ok for me but trying to help her was exhausting. Not a relaxing vacation for me. The tour guides (especially Carlo in Lunna) were exceptional and the bus driver Pio, was wonderful will all of us. The hotel was good to us and went out of their way to make the experience what we needed.
Tour

Not what I expected, but I wasn't the one who booked it. Limo service very disappointing. Too physical for us retirees.

Thank you for traveling with Collette on our Spotlight on Tuscany tour. We're very sorry to hear about the issues you experienced on tour. Your feedback will be reviewed by the Logistics department so that the overall touring experience for our guests can be improved.

Collette Support

10/06/2019

Service

local guides in each area made it more interesting with their knowledge and little additions
Tour

each tour had its own uniqueness and the guides made you feel as though could live there

10/04/2019

Service

Tony was very personable and took the time to get to know the group. Really liked staying a just one hotel and doing day trips around the area.
Tour

Loved Lucca and San Gimignano. Really enjoyed the WWII museum and seeing the bunker!

09/29/2019

great trip, fun group, wonderful experiences

Service

well informed guides, nicely planned excursions
Tour

Sienna, farm trip, cooking our dinner

09/22/2019

If you want to see the world, see it with Colette!

Service

I love the ease of travel that Colette travel provides, I am able to relax and enjoy the experience without worrying about transportation accommodations or the best thing to spend my time and money on. I absolutely love the tour guides and the endless knowledge and details they share with me throughout my journey!
Tour

Four years ago I traveled to Portugal with Colette, it was an amazing experience that I will cherish for the rest of my life! This year I signed up for the Tuscany excursion and it just blew my mind! I loved every minute of every single day! I can’t wait for my next adventure!!

09/22/2019

Disappointing Tour of Florence

Service

The first day finds everyone recovering from long flights. So why do the largest city with a long rather boring tour? Then there was only a little over 2 hours to see any other site I. This large city. Better that Colette rethink this.
Tour

The tour was only memorable because of how beautiful Tuscany is. The last nights dinner was memorable

09/15/2019

Tuscany

Service

The tour had many exceptional experiences ie The trip to the cheese farm, the culinary school where we learned to make pasta & the vineyard where we got to walk through the garden & sample the wines & olive oil made there! The thing that could have been better is filtering the guests based on activity level. We walked nearly 6 miles each day in rough terrain and had to wait in several of the older guests that had trouble keeping up.. it was unusually warm and uncomfortable.
Tour

The culinary school was the highlight

09/05/2019

A consistently great experience!

Service

Absolutely great experience every time we have gone on a Collette tour. Our guide, Sergio was fabulous and so was our driver Daniel! The sites were fantastic and the food was amazing. Truly a fabulous experience.
Tour

A consistently fantastic experience. Great pace. Great sites. Great food.

07/21/2019

Service

Excellent tour guide
Tour

Had a problem with the hotel

07/21/2019

Service

Our tour guide was wonderful. All areas of interest were great!
Tour

Tour guide was superb ! All areas to visit were great and well organized! Hotel was not to our liking

07/14/2019

Service

Well organized.
Tour

Leather shop and gold store a waste of time.

07/13/2019

Service

Collette ran a well organized tour and made certain that we saw the highlights of the places to which we traveled. The local guides were knowledgeable and easy to understand.
Tour

Everything was well organized. A good combination of structured touring, free time to explore and experiences which highlighted the local flavors.

06/28/2019

Comfortable, Affordable, Interesting, Well Planned.

Service

Terrific Tour Guide Julio! Great food and entertainment, especially at the farm on the second night. Very thoughtful and interesting planning by Julio and the local guides he introduced us to. Hotel was very nice, our room was great. Wonderful, smooth bus rides thanks to our great driver. Appreciated the transportation to the airports. And the terrific driver and comfortable car for our return to Florence, Oregon
Tour

Our tour guide, Julio, was charming and funny.

06/19/2019

Service

It was difficult to add a flight to the itinerary since i was not flying out of the original city. The tour manager was condescending and unhelpful especially toward the end of the tour.
Tour

Again, not impressed with the tour manager. Missed several items on the tour that had been advertised as doing. The leather shop was closed since we went on Saturday. We didn't get to have the tour by boat to Cinque Terme since the weather was bad in the morning - should have delayed it by a few hours and didn't get to have the stop for appetizers and drinks as advertised. The tour manager was not flexible to adjust with weather when we could have had free time in the morning instead of the evening. He rushed us all the time on tour threatening not to give us a bathroom break. There were many things on the tour he should've told us that we had to find out on our on after the fact such as we could have used our train ticket to use the bathroom for free and we could have used the ticket for the cathedral to climb the tower for free. We were rushed through our end of tour dinner. He was in a hurry to get to his vacation with "friends". He didn't help anyone off the bus or get bags. He had us load our bags on the bus to depart. The hotel was ok. The water in the shower was either scalding or freezing. The food was ok for breakfast - same stuff everyday. The welcome dinner was poor. The tour day for Cinque Terme should have been included in the tour not an add on since there was nothing else scheduled for the day - just had to pay more!

Thank you for traveling with Collette to Tuscany. We're very sorry to hear about your unpleasant experience on tour. Your feedback will be reviewed and a member of the Guest Relations Team will be reaching out to discuss your comments.

Collette Support

06/13/2019

Service

This is my fourth Collette tour and all have been well organized, had a wide variety of experiences and featured a well-versed tour leader as well as local guides. I have been very happy with the tours and will (and have) recommended Collette to friends and family. My one complaint is that the tours have more members than I would prefer. A limit of 20-25 would be better for logistical purposes.
Tour

Every stop on the Tuscany tour had something to recommend it. It is difficult to select a single memorable experience. But I think that serendipitously running into a parade of folks from each contrada, dressed in their medieval garb, waving their flags and beating their drums in the city of Siena was thrilling.

06/04/2019

Service

I might buy again depending on itinerary. I would most likely arrange my own flights as this tour had too many stops.
Tour

Our guide, Marco, was intelligent, and prepared. The tour locations were excellent.

06/03/2019

Service

The tour guide did a great job. Took care of all our needs & was very knowledgeable. Drivers of couch we're great drivers. Need to provide water to guests free when needed.
Tour

Lots of interesting sites were visited. Farm tour was great as was the cooking school. The supper on the last night was wonderful. A great way to finish the tour

06/02/2019

Service

Outstanding guide and trip from start to finish
Tour

San Gimignano and the Tuscan Villa Dinner

06/02/2019

Service

Good service from all the people we came in contact with from our travel agent, guide and local guides. We would recommend the service to other people..
Tour

It was very good,new enjoyed it all. Our hotel stay had some minor hitches (small shower, very firm bed and wifi overly complicated) but basically it was well maintained, clean and breakfast were good.

06/02/2019

Service

Our tour in Florence was terrible. We didn’t have city tour or see the famous bridge the guide there was boring.
Tour

Collette gal was a little tart with us making me feel I was in first grade. She was a flirt. Not as professional as what I had experienced in past. Hotel was below expectations.

Thank you for traveling with Collette to Tuscany. We're sorry to hear you did not enjoy the tour. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

05/28/2019

Incredible Tuscany Tour

Service

This Spotlight on Tuscany tour offered an incredible balance of both historic visits and cultural experiences. From the visits to Florence, Lucca and Siena to the cooking class, cheese farm visit and wine tasting - it was a top notch escorted tour. Collette Tour Managers are always so professional, experienced, friendly and knowledgeable. Our guide, Marco was awesome! I would recommend this tour to anyone wanting to experience Tuscany and you stay the entire week in one hotel. Wonderful experience!
Tour

I so enjoyed the cooking class and the visit through the villages of Cinque Terre.

05/27/2019

Service

Very accessible to contact and have questions answered, however I was given the wrong time of a meeting due to East Coast versus central time.
Tour

Very good value for the price. It was so great to visit so many places. The tour guide, Marco, was extraordinary with his knowledge of the places we visited. He was also excellent in caring for the needs of the senior citizens. The tour was very well coordinated and the bus driver was amazing in his Ability to manage And drive the bus in the roads of Italy.

05/26/2019

Great

Service

I really enjoyed the whole experience and yours that we went on.
Tour

The places we visited were amazing! I really enjoyed the cooking class we did

05/23/2019

Great - just as advertised

Service

Everything was handled in a very professional manner. Most importantly, the actual trip was just as advertised
Tour

The local experts provided a great insight into the history of the city.

05/22/2019

Italy tour

Service

It was excellent start to finish
Tour

Enjoyed every minute of the tour.

05/21/2019

Amazing Guides

Service

The guides were fantastic and the bus driver was amazing at getting the tour bus through the tiny streets of Italy.
Tour

The tour was great, I just wish we would have had more time in each location. There wasn't enough time to eat and explore.

05/21/2019

Very well organized. The tour was runned very smooth and no time was wasted

Service

Very organized tour. The tour was very smooth and run very well. There was no wasted time. Would recommend to anyone.
Tour

Seeing the beautiful churches in the different cities.

05/21/2019

Collette is simply the best!

Service

This was my third tour with Collette, you guys are simply the best. Looking forward to my next tour with Collette already. The tour guide we had was great.
Tour

Enjoyed the visit to Florence and Tuscany. Loved visiting the vineyards and learning about the different wines. Each little town/village we visited was great. Loved learning about the history if each one.

05/21/2019

Everything was golden. I loved it!

Service

It was my first tour and I can honestly say it was a huge success. Everything was well planned and executed. Our tour guide was amazing! I will definitely choose Collette for my next tour.
Tour

The choice of sites chosen to visit were wonderful. The food was amazing and we were in great comfort while either at the hotel or on the tour bus.

05/19/2019

Best trip I have done in a while

Service

They always had an answer to my queries, and always with a smile!
Tour

The only problem with the tour was it was too short, there were so many things to do and places to see, and we always finished up wishing there was more time, the guide and driver were outstanding! Rather enjoyed our free day in Montacatini, with no time schedule.

05/19/2019

Service

All accomadations were perfect. The guides were knowledgeable and helpful.
Tour

The tour guides were exceptional

05/18/2019

Service

This was my second Collette tour and I am very pleased with them. I will definitely be taking more of their tours.
Tour

Their was a lot packed into the 8 days and I enjoyed all - the only reason I didn’t give 5 stars is because I would have liked a little more time on my own in each of the towns visited

05/18/2019

I will use Collette again in the future

Service

The tour was well planned with interesting stops. Loved everything! The hotel was very nice. I particularly liked staying in one hotel throughout the tour. Our tour guide, Savio, was well informed and entertaining as well as being well organized and kept everything running smoothly.
Tour

The tour was excellent. My favorite day was spent in Cinque Terre.

05/17/2019

Breathtaking !!

Service

A most excellent adventure from first pick up to last ride home. Every minute was wonderful. Every plane, bus and limo connection and their staff was perfect. Our tour guide, Guilio, was a true scholar. From beginning to end his only thought was for our comfort and safety. He imparted so much rich culture and history of Toscana. Guilio was so much fun to be with. He was very organized and the trip ran like clock work. We stayed at one hotel and traveled by coach daily. The coach, driven by Danielle, was luxurious, spotless, on time and the driver was experienced. The waiter, Luigi, at the Grand Hotel Tettuccio, (Montecatini Terme) showed get professional expertise and charm. The local guides knew everything there was to know about every location we were in. To actually be in the birth place of history, to walk ancient, medieval streets where ancient people walked was awe inspiring. The ancient cities were sites to behold. The Art and statuary, the leather work and ceramics...not to mention the jewelry created by true artisans. The color and design of fabrics. The fresh local food in the stores and served in many restaurants to suit your taste.Visits to local vineyards, olive orchards and cheese farms were opportunities to meet the people of the country and share some of the freshest and most delicious food we’d ever had. The shops were filled with the most beautiful, interesting and extremely well made merchandise. We even toured a Word War II Nazi Bunker and heard harrowing stories of local residents who had family members fighting in the war. The Italian people are open, and warm and friendly. The country is clean and easy to navigate. The roads are smooth and well signed and lit. The sweeping vistas of the country side, from landscaped, sculpted hills, to craggy snow capped distant marble mountains are true eye candy!! All the people of every age are well and stylishly dressed. They are polite and friendly! They care for and take pride in their love of dogs. I am thrilled that I was able to make this trip, and I thank Collette for putting together my trip of a life time.
Tour

Worth every penny. Outstanding from beginning to end. Packed with experience. So satisfying. I cannot wait to return.

05/17/2019

Well-planned itinerary with excellent guide

Service

The trip was better than I expected and Collette's travel arrangements were largely responsible. It was NOT perfect- but errors happen and our guide did a great job rolling with the flow. Any trip becomes what the traveler chooses and reacts to- my terrific roommate helped a lot! Areas to improve: time between airline transfers was too short- we lost 2 people in Amsterdam because the huge airport w/ no transport systems confused them. Imagine how they felt, lost in a foreign place! Colette made it right but cannot ever make those two forget the awful experience. We also paid in advance for some entry fees that weren't used- our guide hurried a restaurant into providing a dinner to compensate us. Unfortunately the restaurant gave us the bum's rush, throwing food at us and clearing too soon in order to let their local customers dine w/out "the tourists." They certainly didn't earn their money or tips- but it was prepaid, on the last night, and left a bad impression on all of us. I personally found Colette's tipping guidelines too high for the service we received. 20% on top of travel expenses was ridiculous and several members on the tour pooled their tips to even out that percentage to about 12%, where it should be. I will certainly look at future trips with Collette, especially those with single hotel stays- it was marvelous not to worry about packing.
Tour

Please see answers above.

05/17/2019

Service

They took such good care of us Always looking out for the full experience along with safety.Our guides were so full of history and very knowledgeable and yes I would do again and would recommend to someone else .
Tour

Everything was perfect ,the total experience.

05/07/2019

Service

I had lots of fun. Enjoyed all of the tours and the guide was exceptional. The driver was also excellent. I would recommend them for a tour. The Hotel was alos excellent.
Tour

The guide kept us well informed about out trip. I enjoyed Cinque Terra. I was able to Keep up with the tour.

05/03/2019

Service

Everything about this trip was great, airline schedule, hotel accommodations were excellent and the tours were outstanding. I will definitely travel with Collette again and also recommend their travel.
Tour

Each and everyday tours were excellent but I especially enjoyed the day in Florence (and could have spend another entire day there.) Also the optional day to Cinque Terre was well worth the extra money.

05/01/2019

Service

I thought our guide Cybalia was wonderful and the places you picked for us to eat were fantastic. Also the local guide in Rome was excellent
Tour

I was very upset on how long the layover while going to Italy in Atlanta was unacceptable. Some in our group was on a flight which left a lot earlier. We booked this trip over a year in advance. To me that is unacceptable. Then in Paris another long layover. Seems like you treated us like 3rd class citizens. We ALL should have been on the layover that was less than 2 hours in Atlanta. The brochure for the option Rome at night was not what was described. Luckily, Ciblia mentioned it was a meal and entertainment, no lights by night We were able to cancel; however, it was not what was advertised.

Thank you for traveling with Collette to Tuscany. Your feedback will be reviewed by the Air department in order to improve the overall touring experience for our guests.

Collette Support

04/30/2019

Actual tour experience was exceptional

Service

The tour was fabulous. The tour guide could not have been better and the guides especially in Rome were exceptional. I would repeat the trip tomorrow . Problem was with the planes. Delta and Air France did their jobs but the scheduling was the issue. First, the agents could not figure how to fly me to ATL from PTI and suggested I fly to St. Louis and join the group. This did not make any sense to me. It was resolved but gave me on 55 minutes between plans and I almost missed the plane to Paris. The other guest had assigned seats. I discovered this when the friend I travel with asked me what I was sitting. I never received assignments from Collette and my friend and I were seated in totally different area. I had to choose my seats from what was available after all others were assigned seats. I would have appreciated Collette discussing the extended layover I was going to have in Detroit on the return. I loved the transportation to and from mt home to the airport. It was excellent.
Tour

See what I just wrote. Already explained problem.

04/30/2019

Service

Sibila, our tour guide was outstanding! It was obvious that she works very hard to be prepared and knowledgeable. Made the trip very informative and fun. Our bus driver was remarkable, Pasquale!
Tour

Really would be 4.5. There was some confusion, more than once, on details in itinerary package we received vs. actuality. one example was that we signed up for "Rome at Night" that said there would be a panoramic night tour of Rome. That morning we were told that that would not be included in the evening out, which was the main reason we signed up. We were told we could opt out and get reimbursed. Hopefully we will get reimbursed! Also, 5 1/2 hour layover in Paris was brutal, after a 3 1/2 hr layover in ATL. We had more layover time than flight time! Highlights were Cinqueterra tour, Roman Coloseum, Vatican, Pisa.

Thank you for traveling with Collette to Tuscany and for providing us with this feedback. You were refunded for the option on 4/17/19.

Collette Support

04/25/2019

Very much on time with everyting.

Service

Kathi Wingo is amazing. She made sure we got everything we needed. Kept us informed of any thing we should know.
Tour

Got to see a wide variety of things in the area. Cooking evening at the winery was fun!! The group was too large with several heavy/older people that had a hard time keeping up. Taxi's were called, which was great. A small tour group would have been better.

04/23/2019

Service

The trip was more than great! We were so very lucky to have Elena Delzanno as our guide. She was so knowable with info not even in our tour. Thought the driver Pio was fun and just very nice. I still think about the trip and it has been weeks and it brings a smile to my face. I think my friend that went also would love to have a schedule of trips that hopefully involve Elena.
Tour

Just did above The entire tour was great, especially Elena and Pio

04/17/2019

Super people who make sure you have a trip of a lifetime!

Service

My experience with Collette was fantastic! Our hotel was lovely. Antanella, our tour guide and Piero, our driver, went out of their way to make sure everyone was comfortable in our luxurious touring coach. Each day was a new adventure to a beautiful city, a medieval village, a delicious meal in the country side, or a walk along the Ligurian Sea. A trip of a lifetime! Thank you Collette. We will definitely see you again soon!
Tour

Each day was a new adventure. I couldn't believe I was really standing in front of THE David and wandering around Florence! The next day was a visit to the medieval village of Lucca and a tour of Puccini's apartment,then on to a WW II historical site. One day we took a short train ride to the Cinque Terre and walked around two villages. And on the ride to the train saw stacks of Carrara marble waiting for shipment and the mountains where Carrara marble comes from. We toured Pisa and took pictures of each other trying to push it upright! Also, we had several delicious meals in the country and even made our own pasta! What a fun way to get to know our fellow travelers. Very enjoyable.

04/15/2019

Our trip with Collette was Exceptional

Service

This was our 1st trip with Collette and we had a great time! We will certainly consider Collette for another tour and would recommend them highly!
Tour

Too many great experiences to list. Loved the Agri Tourismo stops for dining, wine tasting and cooking lessons. We had a great day to visit Cinque Terre too.

04/15/2019

Service

Great tour guide in Tuscany
Tour

Dinner at the cooking school, trip to Cinque Terre.

04/15/2019

Service

This is our third trip with Collette and we have never had a problem. Thats remarkable.
Tour

Tuscany was beautiful. Our tour guide, Elena was very professional and made her job look easy. She showed us many, many of the beautiful places and particularly Lucca That was the best part of the trip for us.

04/15/2019

Accommodations, transportation, and guildes all highly rated.

Service

A wonderful experience and very well organized. The tour guide, Elena, was outstanding. Transportation to and from the airport very much appreciated. Look forward to again going on a tour with Collette and highly recommend to others.
Tour

All details taken care of. Comfortable bus, excellent driver; and the tour guide knowledgable, pleasant and fun to be with. One of the favorites was Cinque Terre.

04/14/2019

Service

Collette was very professional and organized with the planning of the Italy trip. The tour manager, Alexa, was absolutely wonderful!!! She made the trip even better.
Tour

The cooking class The wine tasting Museums Bunker

04/14/2019

Service

I would definitely use Collette as a travel service. They went above my expectations on our trip to Tuscany in March with the Sun City Roseville travel club.
Tour

They took care of everything and had great tour leaders per city we visited..

04/14/2019

Service

Travel packet very complete with information about the places we would be seeing and where we would be staying for the week.
Tour

Great tour manager on Italy. Elena was very knowledgeable and she selected very good local guides.

04/14/2019

Service

We asked Collette to customize our between trips days and they did so. Also, they again customized our air fare home, which took their time and patiences to do so. This was very much appreciated...and we got to have an even longer relaxing peroid of time.....thank y'all again for doing so...Denise
Tour

There are way too many to be really specific...so, I would say the whole trip was fantastic....maybe try to separate the meals, so that their are not 2 large meals provided on ONE day.....such a problem, right??!! Hah!! Denise

04/14/2019

Would love to do again with same guides driver but diff hotel

Service

Best guides hands down & bus driver. Hotel was just ok, the staff at the front desk were horrible, never looked up & seemed that you were a bother with exception of the gentleman that was there late night, the 2 girls were useless. Also my only other complaint was before the trip, I called collect about info on upgrade of tickets from sea to ams & back, was told get back to me but they did not. Also due to fog in Amsterdam going and coming our flights were delayed, returning had to spend the night in Amsterdam which screwed up other pick up in sac. I would recommend going thru Paris on those trips due to fog conditions in Amsterdam
Tour

The farm house for lunch was excellent was all outings, & also the ww2 tour

04/14/2019

In love with Tuscany! Can't wait to return

Service

Wonderful guide, hotel and choice of places to visit
Tour

The guide was amazing, lots of info and very knowledgeable. Most memorable was the American cemetery outside Florence, and of course all the food.

04/09/2019

Tour guide rocks!

Service

Our tour guide Giolio was the best. He has the patience of a saint. This tour was mismatched in regards to activity levels yet he managed to keep everyone happy, even those who complained for no reason.
Tour

I loved the variety of places. it enabled us to see where we will be returning. I do not like the shortness of being in each place and missing out on many lovely things. The hotel dinner food was awful as well as the last night's meal location. The farm to table and cheese farm were amazing, so these others did not quite fit. As we were a foodie group traveling with our local chef, we expected the food to be stellar. We loved Lucca. Hated Pisa, too crowded and touristy. Florence needs at least 2 days and dinner there. Food is much more well known there. Winery did not live up to hype. it was not very good. We had much better at the local bars we went to. Cinque was lovely. The restaurant the guides suggested here was probably one of our favorites.

04/08/2019

Great Company to Travel With

Service

Collette was awesome. The trip was reasonably priced, very organized and I love the website where I can get all kinds of information regarding the trip. The only issue was with coming home after a 12 hour flight where we got no sleep, they cancelled our flight from San Francisco to Sacramento and we had to wait around the airport for another 7 hours before we got picked up and taken home.
Tour

I loved all the history and the architecture.

04/08/2019

Service

This is the third Collette tour for me. All of the people involved in putting this tour and making it happen are exceptional. Alexa, our tour guide was just like family by the time it came to say goodbye. She went all out to make this enjoyable and interesting.. I have recommended your tours to all that are interested in a truly stellar tour. experience.
Tour

Going into the country side and visiting the cheese factory and the cooking class. We all had a great time..

04/07/2019

The perfect vacation

Service

I did not have to put any thought into this trip and it covered far more than I could have ever planned on my own. A fantastic lineup of tour guides and events. Incredible first experience in Italy! Outstanding tour!
Tour

The tour was incredible. Saw far more than I could imagine. Learned more than I ever anticipated. Each city had its own magical charm. I could not have been more pleased with this tour!

04/07/2019

Collette exceeded every expectation! Can't wait until my next tour!

Service

From beginning to end, every detail was attended to. Exceeded my expectations. Felt cared for and safe within the group (as a single traveler) but had freedom to explore. Great tour guides/local experts, the additional cooking class was fantastic, and the cheese farm lunch was one of my favorites. Restaurants were chosen well, day trips were selected with thought of how every moment would be valuable. So much to say about how I enjoyed this trip!!! Can't wait until my next Collette trip!
Tour

The cooking class was one of the many highlights for me, The entire class was engaged and had lots of laughter with collaborative efforts. The estate where this was provided was beautiful, and the staff warmly welcomed us. We also got to see the sunset over the countryside, which heightened the experience as we explored the grounds. Pasta and Tiramisu were fun to create and enjoy!

04/02/2019

Service

You have a treasure in Heather Villamaino!!! With her personal experiences and knowledge of Italy, she added so much culture and history to our trip. Your itinerary kept us very busy, which is great. Thank you for a trip of a lifetime.
Tour

Cinque Terre was unbelievable. Loved everywhere we went on this trip!

04/01/2019

Service

Trip well organized. Yes, I would recommend them and would definitely use them again
Tour

Loved all the places we saw. The tour guide was fantastic. Was very up beat and even added extra things for us to do for those that wanted to. Our bus driver was excellent as well and very courteous. However, we are still waiting to hear from our tour guide with email addresses and information he was going to send to all of us.

03/27/2019

Service

We had a terrific travel guide. He explained everything perfectly! He had an excellent knowledge of the places we visited, not to mention, his great sense of humor. Service in the hotel was very, especially at breakfast .
Tour

We truly enjoyed the cooking class. so much fun,and we learned how to make pasta, and tiramisu. The country side was gorgeous, and very relaxing.

03/24/2019

Service

You always keep us informed great leaders
Tour

we couldn't ask for better service Hotels are always wonderful we meet wonderful friends and our trips are put together very well. Colette does a great job. Thank You

03/24/2019

Service

The city of Montecatini was well chosen as well as the hotel in a central location. All the meals provded were excellent. The tour director Guglio, was professional, knowledgeable, and a lot of fun. One of my personal highlights was the Agriturismo farm where we made our own meal and interacted with the family. It was a totally enjoyable trip.
Tour

Great trip all around. Collette has never diappointed me!

03/24/2019

Service

Giluio Passariello was excellent. He was knowledgeable, fun and always on the spot. His friendliness set the pattern for the busload. Even at break time, he would visit with the tourists. The suggestions for (food, purchases, restrooms) in all the areas were most helpful; all of the information covering the miles was very interesting.
Tour

Very interesting area and so much history.

03/11/2019

Service

Service was excellent. Tour guide and driver were very professional and extremely likable. I really got the best value for a tour.
Tour

Tour was excellent. More than one memorable experience for sure!

03/11/2019

Excellent customer service.

Service

4+ rating. They do an excellent job of arranging the flights to and from. The limo service from home to airport to hotel, etc. is so important to us. Their guides, both tour director and local guides are the best. We just finished a trip with Alexia and she was funny, knowledgeable, personable, and above all -- professional. The sights visited were fantastic. I rate all travel sights at 4's as I feel that certain portions are always overpriced. We have traveled to Europe 8 times with Collette and love their service, their insurance options, and side tour options. We look forward to more trips when the price is right. I'd love to go to Israel, but seldom see bargains on the airfare. It is often the airfare that stops us from more tours.
Tour

The Florence American Military Cemetery, the cute town of Montecatini Alto, visiting Lucca and the Gothic Line with the German bunkers and the museum, and finally San Gimignano. There we had the gelato that won the world's best contest two years and then off to a cheese farm for a light lunch and the purchase of cheese to bring home.

03/10/2019

Service

Always very prompt courteous & helpful with phone calls. Mailings are always ver informative & complete.
Tour

Great locations & venues.

03/10/2019

Service

Because of the excellent response, the knowledge, the friendly attitude and just overall willingness to be helpful, I always deal directly with Collette team members and never a travel agent.
Tour

The tour was so much more than we ever expected. The highlight of the tour was tour manager Alexa D. She was organized, always available and her bright personality made the entire trip totally fun. Our bus driver, the local tour guides and everywhere we went allowed us to experience a new adventure each day. We were so satisfied with this trip taht we have already booked the Italian Vistas tour for next spring.

03/10/2019

Service

I highly recommend Collette over other tour providers and I will travel with Collette again. They provide an affordable price and ease in making arrangements. Especially love working with Cyndy Snider to make plans. She's the best.
Tour

For a short tour, this tour was packed! We had plant of time with knowledgable guides and also plenty of time to explore on our own. I love the cities selected and the amazing sights. Especially enjoyed the unexpected parade in Florence. The hotel was friendly comfortable and provided excellent breakfasts. The Cinque Terre add on was perfect.

02/13/2019

Service

Service was fine.
Tour

Tour included an individual that was not physically capable which caused problems. In addition, that individual was totally inconsiderate in causing the entire3 group to be delayed because he took off on his own and we had to find him.

02/12/2019

Service

Everything was done extremely well!!
Tour

The history in all the cities was wonderful. I especially enjoyed the information in Pizza.

02/11/2019

Service

There was not enough pre trip information for those of us who have never traveled overseas.
Tour

Once safe with our group the trip met my expectations.

02/05/2019

Service

Fantastic. From the first class hotel to all the sites we visited and, especially, Sergi, our tour guide. What a jewel of a man. He is witty, funny, concerned, and extremely helpful.
Tour

We visited small farms and busy cities. We visited iconic sites like Leaning Tower of Pisa and towns I still cannot pronounce their names. Drank a lot of wines that were simply delicious and tasted foods that were unique. Gelato became a favorite dessert.

02/04/2019

Service

the tour guide was really good. he knew every city really good and knew what shops to go and what food to eat.
Tour

everything was really good.

02/02/2019

Not sure I would travel with Collette again because of Kevin & return issue

Service

The trip was fabulous. Alexandre Dorobanto was fantastic including personable, knowledge of tour areas visited as well as her professionalism. I could not have expected a better tour guide. Our bus driver was also fantastic. That being said, the Collette tour information received before the tour, Kevin, gave us some incorrect info. For example, he told us we should exchange US currency to Euros once we got to Europe. We should have made the exchange locally at either AAA or our local bank which would not have charged us for the service. I was charged $28.00 in Europe. He also should have been knowledgeable about the hotel amenities, he was not. In addition, he should have told us about the spa across the street from our hotel as some of us might have scheduled a spa treatment. Also, Collette should have been aware there was an Italian national holiday on Nov 1 which many Italians used as a holiday long weekend. We traveled to Florence on Saturday, Nov 3, and it was EXTREMELY crowded. It would have been nice to visit Florence on a less crowded day. Finally, Collette should have informed everyone we would not be in the U.S. on Election Day in order to get absentee ballots. I did this once I realized it, but Collette should have advised. I did have an issue with one of our return flights being cancelled on the way home which I have resolved.
Tour

Issues with Kevin and flight issue coming home

Thank you for traveling with Collette to Tuscany. Your feedback will be reviewed by the Director of Outside Sales in order to improve and enhance the pre tour experience for our guests.

Collette Support

02/02/2019

Service

Each time I phoned for payment or with questions, the service was courteous and efficient.
Tour

Norman, our marvelous group guide/"tour manager," needed to help one couple with acquiring their awaited but missing vote-by-mail U.S. ballot for the Nov '18 election, and to help locate and shepherd an elderly lone man who had mobility and memory challenges, as well as to help another man alone after his wallet and U.S. passport were stolen--all during the same one-week trip!

02/02/2019

Almost perfect trip.

Service

I’d like to say 4.5 stars. The only negative was really due to the weather. We weren’t able to go to Cinqe d’ terre and had a trip to Bologna substituted. Not as spectacular but Collette was concerned for our safety so it was understandable. My tour manager Alexia was superb and made the whole trip just wonderful!
Tour

Loved Pisa, the trip thru a contrada in Sienna and the Gothic line visit. Especially wonderful was our tour managers side trip to the American cemetery.

02/01/2019

I had never gone on a group tour.

Service

The arrangements, the tour guide, and activities were all excellent.
Tour

EVerything about this tour was amazing. The tour guide, Mattia, was capable, entertaining, and personable. The people on the tour were fun and easy to talk to, and the Tuscany sites were so beautiful and interesting. I would not hesitate to do this again.

02/01/2019

Service

I know they provided great rates and service for a few people in my group who wanted to add trips before and after our scheduled trip. During our stay there was a cancellation of a great day trip that everyone was looking forward to. The crew in the US put together a great alternative trip in a short amount of time that filled in the gap.
Tour

The tour manager and driver made the trip so much more fun! We felt that we were in good hands all the way. They met as at the airport and provided insight and information and confidence to travel in this foreign place to us. The small towns with personal guided tours by locals gave us the insiders view.

02/01/2019

Service

Always willing to answer all my questions.
Tour

Nice to stay in one hotel for the week. Having tours arranged daily where great.

01/25/2019

Service

Very efficient. The trip was well planned and organized. Terrific service.
Tour

Just an awesome tour. Each city was amazing. Local tour guides were excellent. Such charm. Loved the cooking class, cheese farm luncheon, and wine taste. Would book again. Have recommended it to all.

01/21/2019

Just a so-so tour.

Service

I did think the staff were helpful in answering questions and providing assistance. The tours did not include seeing “inside” buildings and museums. It felt as if we spent more time on the bus than actually touring.
Tour

The tour did not have enough substance. We spent more time on the bus and then just walking past buildings. The tour agent who handled the booking was very inefficient and rude.

01/20/2019

Well organized

Service

The tour was well planned and truly enjoyable. I appreciated the preplanning suggestions we received in advance.
Tour

Well organized and extremely enjoyable

01/19/2019

Service

Disappointed with the advertised and actual happenings
Tour

Too many people on this trip

Thank you for traveling with Collette to Tuscany. All Feefo feedback and written surveys will be reviewed by the Product Design Team in order to enhance the overall touring experience for our guests.

Collette Support

01/18/2019

Service

Yes I would certainly travel with Collette again. I know they want you to experience alot but I would have also enjoyed some more time that the traveler could use at their discretion ie: to explore local town.
Tour

Lots of local experiences and thoroughly enjoyed all guides especially Guiseppe

01/18/2019

I fell in love with Tuscany

Service

My Tuscany tour was amazing. Guide Antonio was the best I have ever met. He kept us on our tight schedule (not an easy thing to accomplish). He was very knowledgeable. Antonio was polite, professional and extremely kind. Tio was a great driver. I felt very safe with him. Very conconsiderate in helping the elderly. Sights were amazing ~ I loved everything. The hotel was ok. It was in an excellent location.
Tour

It was awesome! Food was excellent. Sights were gorgeous.

01/18/2019

Service

I’m not sure who planned the trip but they did a very poor job. Scheduled us to visit Florence on Monday. We had to tell the travel agent the museums were closed on Monday. We went to **** on Tuesday which was cruise ship day. Another bad decision. We had a 7 hour layover in Paris after our all night flight, then an hour and a half flight to Florence and the 30 minute bus ride to hotel. The other group had a 3 hour layover. 65 people were on the trip. Our bus didn’t have leather seats or Wi-Fi like the other bus. The cheese farm had a lovely lunch but didn’t see one one sheep, only a pig and a donkey. Didn’t see where they stored cheese or even a demonstration on cheese making. There were many differences between the two groups. The people on our bus were treated like second class citizens and we all paid the same price
Tour

Cinque Terre was beautiful and it was enjoyed by everyone on the trip.

Thank you for traveling with Collette to Tuscany. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

01/18/2019

Tuscan Dreaming

Service

The tour was well planned. Our gude was beyond knowledgeable and shared so much with us. Our motor coach driver was very skilled and personable. Accommodations were pleasant and included meals were superb. Reasonably priced, this tour was excellent.
Tour

Optional trip to Cinque Terre was magical. The included meals were a true experience and D-elicious.

01/18/2019

Service

The tour of Italy was excellent, though the air travel could have been better. Very long layovers getting there.
Tour

The tour was excellent. Accommodations were good. I loved Lucca and Monticontini was a very nice town.

01/18/2019

Service

We loved our tour guide Pilar (Cookie) and our driver Franco! All the excursions were first class and educational. All the other specific town guides were so great at the history and knowledge of the that area. It was very fun and we would do it again with Collette!
Tour

The great stories our tour guide as us of each region.

01/18/2019

The best !

Service

It was a fabulous trip of my life time. Great sights and destinations. The food and wine and people were terrific! Everything was so organized a head that you knew what you would be doing every minute. Yes. I would go again and have recommended Collette to many other people.
Tour

Loved all the details we got from our tour guide. She gave us great insight to everything on the tour. The food was out of this world. Great ! Favorite city was Florence. Loved all the history and art works of Michelangelo. Truly loved everything.

11/19/2018

Collette really cares

Service

Collette seemed to care about its customers and helping with any problems that may have arisen. I will definitely book another Collette tour in the future.
Tour

Even though an optional tour was cancelled due to weather concerns (and rightfully so), the day we spent finding something else to experience was one of my favorite days on the trip. We discovered Montecatini Alto, right about Montecatini Terme where we were staying, and wandered around for a few hours. It was beautiful and not crowded at all.

11/11/2018

Service

I was very happy with the service received from Collette. The site gave information I was interested in, An introduction letter from our Tour Manager Mario, made me feel that there was genuine interest in ensuring I had the best tour possible. The hotel was good, the sites and guides were fantastic, the people were incredible! I will definitely use Collette again!
Tour

The tour team,: Tour Manager, the site guides, the bus driver., and of course the destination! I can't state a favourite memory except to say , the tour was worth every penny, The Collette team in Canada but especially in Tuscany made this trip perfect.

11/11/2018

The Perfect Week

Service

The trip was exactly what I had always dreamed of when I had planned in my mind of going to Tuscany. It was the perfect blend of exciting, fun, adventurous, relaxing and just plain wonderful !
Tour

Going to Siena and learning about the history of the neighborhoods and horse races.

10/29/2018

Awesome service!

Service

Awesome service! The local guides were great; knowledgeable and friendly. My only suggestion is to have smaller groups. Having 45 people in the group was hard to manage.
Tour

I loved visiting Cinque Terre and the drive through the countryside. The tour was amazing, there were just too many people in the tour.

10/07/2018

Service

Everything good but hotel and therefore cannot recommend.
Tour

See above hotel wasn’t even close to satisfactory

Thank you for traveling with Collette to Tuscany. A member of the Guest Relations Team will follow up with you.

Collette Support

10/07/2018

Great trip, great value. Can’t wait to go back to Tuscany!

Service

Spotlight on Tuscany was a well organized tour. Being based out of one location with our daily trips to our featured location was a plus. The tour covered a lot of territory in seven days. The coach was comfortable and tour director, Luigi, was excellent. We would definitely recommend Collette to our friends.
Tour

The Spotlight on Tuscany was a very interesting and educational tour. Although we covered a lot of beautiful territory in seven day, our favorite spot was Cinque Terra.

10/04/2018

Service

great guides and tour manager and bus driver
Tour

Florence , cooking class, gothic line all amazing

08/05/2018

Service

Well managed tour. Great guide. Good value for the money
Tour

Hotel was in a great location.

07/03/2018

Service

Our Tuscany trip was excellent. From our tour guide, hotel, places visited and the food everything was " top drawer"!
Tour

I think every town we visited and the expert guides that told the history from a local point of view were the highlights.

07/02/2018

A great experience

Service

For a single traveller, this trip was the best to Tuscany of all the tour companies I looked at. It was the most interesting I have been on because of the variety of experiences on offer. The Tour Manager was very good as was our coach driver and the local guides employed. I should have liked a small break in the morning activities to enable us to have a morning drink together. We were all disappointed that the Tour Manager was not with us on the morning of our departure to see us off as she had been assigned to start another tour before we left.
Tour

The variety of experiences - cooking class, winery visit, visit to the cheese farm plus the local tours.

05/15/2018

Glorious Tuscany

Service

Wonderful time with Collette in Tuscany! Fabulous guide Mickey! A little too much FYI in towns from guides there. Would rather have had a little more free time. But the guides were very good. Carlo was exceptional in Lucco and at the museum. So interesting!
Tour

Great time,good guides, great food and weather. Lucca was favorite Our driver was not in Florence to meet us. Airport travel aid and info NOT helpful but a BEAUTIFUL young man called Collette in U S on his phone for us and got arrangements made.

05/15/2018

Great experience - Great People

Service

This was our second trip with Collette. Both trips were incredible. Everything was prepared to a tee, well thought out and just incredible. But the best if all are the tour guides. So well prepared, informative and incredible personalities. We will definitely be traveling with Collette again and would recommend them to everyone.
Tour

The ancient towns in the Tuscany region were amazing with their rich histories and the beauty of the countryside will be something that stays with us always.

05/14/2018

Would love to travel with Collette again.

Service

Great guide and very good schedule.
Tour

Overall, very good, and good tours.

05/14/2018

Amazing trip & Amazing Staff

Service

The tour guide was awesome. She was pleasant, knowledgeable, patient and make herself available when needed by some travelers. Her partnership with the driver made everyone feel comfortable.
Tour

The trip was amazing in the beautiful Tuscany area of Italy. All of the cities/villages we toured were all fantastic. My most favorite memory was spending time in Florence.

05/03/2018

A memorable tour of Tuscany

Service

The tour logistics were handled well. Our lead tour guide Alexa did a very good job.
Tour

The tour was well executed. The visits to the Gothic Line, Siena and the optional tour to Cinque Terre were my most memorable experiences. Reasons for not 5 stars: The hotel was a poor experience and 2 of the 3 optional events were cancelled due to low turnout. Hotel issues: too noisy outside at night, shower barely usable, expected main floor restaurant & bar to be busier (appeared to be past its prime).

Thank you for traveling with Collette to Tuscany. Your comments have been forwarded to our Product Development Team. This feedback will be used to enhance this tour for our future guests.

Collette Support

12/01/2017

Service

Everybody from Collette was friendly and helpful. Most of all, they were all accommodating. Trying to accommodate 40+ people can be challenging and Collette did a great job of it.
Tour

My most memorable experience of the trip was going to a Tuscany winery and doing a cooking class on how to cook pasta and getting to eat in the wine cellar. The winery staff was super nice and the food was delicious.

10/30/2017

Service

Yes, I would go with Collette again. They had an outstanding tour with a good tour leader Mariangela.
Tour

Michelangelo's David was a highlight as well as Cinque Terra and the town of San Gimingnano.

10/30/2017

Service

Great program manager. Lots of good local history of visited areas.
Tour

Statue of David and Coastal experience

10/30/2017

Service

It was very difficult to get an agent on the phone. I ended up emailing because that was quicker than trying to reach via phone.
Tour

Excellent tour overall. Our tour guide was the highlight.

10/29/2017

Service

Everything was awesome. All arrangements and tours were great.
Tour

Very informative and organized. Pisa was my favorite.

10/02/2017

Service

Over all the trip was good. The flights could have been better by only having 1 lay over instead of 2 in each direction. The biggest complaint we had was the package included pick up at all airports and when we arrived in Italy our driver wasn't there to meet us, we had to wait 40 minutes for our ride to the hotel. When we arrived home our pick up was 30 minutes late.
Tour

Every city we visited was great. The tour guides did a great job.

Hello, Judy. Thank you for sharing your experience with the airport pickup and drivers. We have passed this along to our team for review. We appreciate you and look forward to traveling with you again soon!

Collette Support

09/18/2017

AWESOME

Service

Very organized and well thought out places you took us
Tour

Loved Florence because of how easy it was to navigate. I never felt lost there.

07/31/2017

Service

*Personal details removed by Feefo* Our travel guide was amazing! He sent a pre-tour itinerary, kept us updated and safe. All guides in every city were knowledgable and helpful. Needed more time for "on our own" exploration.
Tour

Cinque Terre and overlooking the cities from towers and uphill.

05/14/2017

A wonderful tour

Service

Our tour guide was wonderful. The excursions were as described. Do take the difficulty ratings seriously. There was quite a bit of strenuous walking involved in this 4-rated tour.
Tour

Great fun. I'd do it again.

04/28/2017

Recommended trip

Service

Very helpful service. Quick responses to questions
Tour

Well paced trip. We liked the fact that we stayed in one hotel. Probably the favorite experience was the optional Tuscan cooking class. But we enjoyed also the day in Lucca, one of our favorite places.

04/16/2017

Great Tuscany trip

Service

We picked this tour because we wanted to see Tuscany and we did.*Personal Details removed by Feefo* was a great tour manager and *Personal Details removed by Feefo* was a great bus driver. The tour was everything we hoped it would be. We arrived back home and booked another Collette tour.
Tour

See the previous comment.

10/16/2016

The service is top notch from the first contact on the reservation inquirie...

Service

The service is top notch from the first contact on the reservation inquiries throughout the trip.
Tour

We loved staying in one location and day-tripping out for more adventures!

10/16/2016

By and large, a great trip overall, and we will probably use Collette again

Service

The Cheese factory visit was not as expected, no actual look at their operation. However the lunch was quite good, and the country side trip was appreciated. The first night dinner was a disgrace for such a hotel and did not meet our expectations considering Collette's reputation.
Tour

See previous comments re the overall tour.

08/02/2016

Lucca wins! The highlight was this charming town within medieval walls!

Service

Good trip; well organized
Tour

Cinque Terre--interesting area! And the Tuscan countryside was wonderful!

06/09/2016

Service

The tour was great, the hotel was good and had a central location , the tour guide had a great personality and was very knowledgable , loved the sightseeing

06/05/2016

Service

Great trip! This was my first trip with Collette .....I had no idea there would be 38 people but it all moved along smoothly! Our tour guide is a delight to work with.