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Reviews Of Sunny Portugal Estoril Coast, Alentejo & Algarve

Sunny Portugal Estoril Coast, Alentejo & Algarve

From $1,499 pp*

10 Days • 14 Meals

  • Educational.

    • Service
      3star
      CONS: . Communication with this company is appalling. . Processing a refund for a cancelled excursion took weeks + several phone calls. . Sales agents told lies to customer regarding excursion . Allowed a tour guest and his wife to remain on the tour despite the fact that he had a serious case of the flu with cough and fever. Persistently coughing over other tour guests. At the end of the tour 25 percent of tour guests had similar symptoms. . Informed by agent when asked, what is average age of tour guests on this tour? I was informed it to be between 45 and 55. The average age actually was 65 to 70. .Had an issue over travel insurance purchased with this company-very costly- realized did not need it. They were very reluctant to refund my cost even though it was less than 24 hours after purchase and three months before the tour date. PROS: .Tour Guide was excellent .Coach Driver, very skilled, safe and courteous. Vehicle Clean and comfortable. .
    • Tour
      3star
      South Portugal part of the tour, Lagos, Faro, Sail Boat trip along the cliffs and caves.

    Thank you for traveling with Collette to Portugal. A member of the Guest Relations Team will be reaching out to discuss your feedback. 

    Collette Support
    • Service
      4 stars
      Our travel agent booked the service for us. It went smoothly. The trip was enjoyable. Our tour manager was very nice, helpful and organized. The only problem I had is that the side trips were not always as advertised. For example the description for dinner at a castle made it sound like it included a tour of the castle when in reality it only included dinner in a restaurant that was located in a castle. Also the Madera extension description made it sound like we would have a Collette tour manager with us but in reality you hired a local tour/limo company to pick us up and take us around. The quality of service from this person was not as good as a Collette tour manager would have provided.
    • Tour
      4 stars
      Beautiful country and well organized trip
    • Service
      5 stars
      Loved our tour guide, he had a great sense of humor, was very entertaining and was very considerate and polite. Enjoyed the Collette tour, loved that most dinners were included plus most tours were included. The accommodations were great, nothing to complain about.
    • Tour
      5 stars
      It was a fantastic 9 days. Got to see lots and had some down time.

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