Alpine Lakes and Scenic Trains From $3,299*pp Featuring cruises on Lake Como & Lake Maggiore and scenic trains in Switzerland & Italy

Guide( Marta) and Driver were great. We liked the hotels. We appreciated the free time between activities. We loved the pick up and return to home. All the pick ups were there on time except in Switzerland where there were late night issues related to our luggage claim ((our fault). Very responsible and pleasant group to travel with. Good choice of activities. We experienced a lot in a short time. We appreciated the planning of our added-on trip to Venice. That hotel gave us an upgrade which we loved after we had late luggage for the second time. Francisco at the desk was so so good to us and so helpful. My only suggestion would be more help with obtaining money for the two countries before leaving. We were sort of left on our own with the exchanges and not everywhere took credit cards.

Shopping and tour at Zermatt. We liked the village.

Already gave feedback to tour guide at end of trip. However, my husband and I were pleased with our trip from beginning to end. Booking, Tour Guide, itinerary, bus driver and accommodations.

Zermatt was a favorite place.

Would have liked rooms with better views.

Really liked the glacier!

We had a wonderful time on the tour of Switzerland and Italy! I will highly recommend it to my valued clients. Cinthya Pavan as the tour director is excellent!

Overall, a wonderful tour. Great manager and group. Only request would be to have a nicer hotel in Lucerne. And maybe a nicer get together for the group in the beginning of the tour. The restaurant at the hotel was just ok. Something a little more special to start off the tour on a good note!

Our guide, Cinthya Pavan was truly exceptional. As wonderful as the geography was, Cinthya made it unforgettable!

Our guide, Cinthya ! She was fantastic.

I liked the start to finish, no detail spared service.

The tour was beautiful and just as stated - lakes and trains. My favorite city was Zermatt although Lucerne was a close second. Everyone we encountered was friendly. Aside from getting close to the Matterhorn, the food is really something to rave about.

The itinerary and time spent at each location was ideal. Our tour guide was excellent! She went out of her way to make our trip most memorable and we enjoyed the experience immensely! I most certainly recommend Collette sponsored trips.

The trip up Mt. Pilatus was most enjoyable!

Outstanding tour manager

Great tour of the Swiss and Italian Alps

Great tour, Great Hotels and best of all a great tour Guide Maria is the best.

All of it. it was a beautiful tour,

They delivered exactly what we expected. They did it in a highly professional manner. We thoroughly enjoyed the tour.

We got what we paid for and more. Truly a great experience.

Great locations, super accommodations and life time experiences

great hotels, perfect itinery

The tour was great /// tour guide wasn't so great.

Tour guide could have made this trip excellent, but because he was not very informative, unless you asked a question, most times it was a quite bus ride. He did get a little better towards then end....BUT

One of the reasons I travel with Collette is their hotel choices are usually very good. Centrally located hotels are important and they do this really well.

When looking for a tour of Switzerland, the Glacier Express and Zermatt had to be on the itinerary. Seeing the Matterhorn on a clear day in Zermatt was truly a highlight.

We had many booking issues prior to the tour. When we landed in Zurich, there was no sign or person greeting us...luckily I had added an intl calling plan to my cell phone. Our tour guide said someone would pick us up in an hour...no apology, just that this is what she was told to do by the company. Three of us were traveling and we all had single rooms...we never got balconies, or larger bathrooms due to being single. That was unfortunate. You should also include Mt pilatus as part of the tour and not an add on. We met some nice people but do not feel the service level and hotel reflected the 4 stars it was billed as.

See first response. Final dinner was amazing...all other group dinners were a disappointment.

What a wonderful trip! Our tour guide was outstanding--maybe the best we have ever had! Train rides were fantastic and included meals were very good. Everything was perfectly organized and we would recommend this trip to anyone!

Seeing the Matterhorn and also one day it snowed while we were on the train. Also Isle Bella--don't miss it! Zermatt--well perfection.

Well organized. Wonderful accommodations. Great tour manager.spectacular scenery.

Great scenery. My favorite was a special trip up to Gornergrat. The Bernini Pass by train on a SNOWY day was also wonderful.

The guide *personal details removed by Feefo* was truly exceptional, very attentive to details and to each person.

Very good mix of free and organized time

The tour guide was fantastic with lots of info and antidotes about the area. We really enjoyed the trip although I was hampered a bit with mobility concerns (recent surgery). Beautiful scenery and really nice hotels based on location. The trip ended too soon.

Tour guide was fantastic. She kept us moving and on time providing lots of info and many great comments about the area and sights. The Alps were beautiful and the weather was great. The tour ended too soon.

Great trip - wonderful tour director

Loved Lake Lucerne and Lake Maggiero - scenery was spectacular and tour director was extremely knowledgeable about everything. I think she made the trip the success it was *Personal details removed by Feefo*. Would love to travel with her again.

Absolutely - such a wonderful time and *personal details removed by Feefo* made this trip great for us all.

Just had a very pleasant vacation

Thorough and knowledgeable

Skiing in zermatt was very memorable

Overall, our experience was average to good. Hotel accommodations were satisfactory but the included tour dinners were below average. Two of the four resembled TV dinners and the other two were average at best. Tour guide was attentive to everyone's needs but his knowledge of the area was often limited to his IPad.

Beautiful scenery and interesting tour. Average hotel accommodations but below average dinner meals.

Hotels,I had to up date in the hotel in Lucerne. Hotel rooms booked by Collette weren't available but for 100 franks we were able to get in 5 hours before the rest of the group. Unfair to us and the rest of the group. Other hotels I would rate ok.

Train ride to St Moritz too many hours, beautiful scenery. Matterhorn is a must see, best part of the trip.

Four dinners were included - One was very good, 2 were fair to poor and one was horrible (Ricardo's). Please include an optional dinner/music/entertainment with local entertainers.

There is room for improvement in the quality of food.

It was a very nice tour however I think the food was not that great for the price we paid and spending the night in St Moritz is was not my favorite especially that everything was closed and we went to Italy and then returned to switzerland???? why??? we should have spent two nights in Italy not just one. By the way that was the best hotel out of all of them. I did like Zermot at the Alexis Hotel.

The trip itself was excellent but was disappointed with the tour director. She appeared to be indifferent, and at times, rather sarcastic, especially at the beginning of the trip. Was rather abrupt at times, and seemed annoyed to answer questions asked. Her behavior improved somewhat toward the end of the tour, but was still not up to the standards that I would expect from a tour director. I have taken several Collette tours, and they have all been excellent. Glad this was not my first trip with your company.

Going to the top of the Matterhorn, and then at Lake Maggiiore, Isola Bella gardens, and Bottromeo castle. This definitely should be included in the trip.

great experience

well organized tour and interesting sights

easy to navigate and chose tour desired. Very easy to book and tracked tour status with timely updates

Most of the tour was enjoyable.. Travel train to Italy from St. Moritz was too long. Could have used more free time in St. Moritz. Disappointed in hotel in Zermatt ( back room without flowered balcony as most rooms had ). Guide and driver were excellent. Wine sampling in Italy was great as well. Disappointed with very limited wine at dinner in Switzerland ( compared to Spanish trip we took last year with Collette ). Included dinners were ok but nothing special.

Great tour and fantastic guide

Wonderful itinerary. Great guide. Countries were beautiful.

This was a wonderful trip, with beautiful scenery. The hotels that were chosen were perfect, in location, service and amenities. Our tour guide was great! My only suggestion would be to cancel the day trip to Turano. We spent very little time there (actually had to rush to fit in lunch). I'd have preferred to spend the extra time in Saint Moritz.

This was a very nice trip and service was always good. At times the people reached by telephone didn't seem to be very well versed about the trip. I do have a suggestion since it happened with both trips we've had with Collette. The arrival is early morning and everyone is exhausted. The rooms aren't ready since it is early so you're at loose ends trying to figure out what to do. Luckily this time we only had to wait an hour or so for our room. Our room in Zermatt was ok but we had to go up three full size steps to the bathroom.

Not enough time to shop for souvenirs; Gondola ride to glacier (an add on for this trip our guide said) was great and the old city of Oira (spelling?) was fabulous. Mount Pilatus was good as was the Matterhorn. I can't say enough positive about our tour guide Jan. His command of languages was awe inspiring and he was affable all the while. The best tour manager we have ever had by far! We've been on at least six tours.

ok

Got all the info we required before going on our holiday. Friendly staff. Some administration errors, such as incorrect telephone numbers.

Lots of extra's popped into the tour, so we kept busy most of the time. Lucerne was a peaceful and beautiful start for a tour with majestic views. Vast views on train journeys, and opportunities to get up close to the scenery. Lots of Kodak moments!

The pick-up service from home is good but the pick-ups from airports are not. There was no-one to meet me at Zurich, I had to phone the hotel at Lucerne to speak to the tour manager. A taxi arrived an hour later but didn't leave the airport until two other passengers arrived. Similarly, there was no-one to meet me at Heathrow, a driver turned up after an hour or more, then we were stuck in commuter traffic, arriving at my home four hours later.

An excellent Italian coach driver. There was a round of applause when he reached the bottom of a steep pass. The mountains, lakes and glaciers were stunning. The tour manager took two group photos but I didn't receive them.

I would not only recommend them, I would buy from them again, which I have already done.

This was our third trip with Collette and we will always look at them first for any land based trip. They do an outstanding job.

The overall trip was great and we really enjoyed the trains and Zermatt.

Excellent except for the tour guide who was very disorganized and confusing.

Tour was great except for tour guide who confused a lot of people and thought she was funny when on the mike. I will say she was very knowledgeable about the Switzerland.

When you send out tipping suggestions, please make sure that the info is accurate. When my husband and I travel, we put aside in envelopes the tipping amounts before we even leave our house. On this trip, you recommended using dollars for tips, but when we got to Switzerland, we found out that all people except for the tour director wanted francs, not dollars. This was disconcerting, and we wound up trying to fix the u.ss money at a bank in Lucern. We felt like we had lost a half day of enjoying Lucern.

I loved the stop at the glacier outside of St. Moritz. It reminded me of how much I love snow.

Everything was most enjoyable. Accommodations were great! Enjoyed all the different forms of transportation on this trip. Our bus driver was fabulous!!!!

Traveling high up into Alps on cog railway and descending via the gondola!! Magnificent scenery!!

The format of the trip was great. I really enjoyed St Moritz, Tisch, and the Glacier Express. The winery was outstanding.

The reps who helped us book the tour were well informed and responded in a timely manner to our questions. The communications via email were very good.

Lucerne stay was definitely a highlight. Lago Maggiore dinner on Isola dei Pescatori was delightful. The village of Oira was also unforgettable.

Pre-trip registration - Asked for both 1st class and coach travel and received NO response, Requested pre-night and post night hotel assistance which could not be given. Arrival in Lucerne: 1)no attendee intro's and no follow through by guide (Personal details removed by Feefo) in way of written instructions of common language phrases, meeting times or daily schedules. 2) no one knew where to have breakfast. 3)the walking tour of town was held to a minimum with little information about culture, politics or history - this was the only time the headsets were used. There was more information in your booklette about Lucerne than was talked about on the town tour. Tram and Gondola - Should have included an optional Bobsled ride...we had to ask if we could stop to do the bobsled and only 4 that were close by said yes....it was a REAL Hi-Light of the day! Gstaad - Lake Geneva 1) Marvelous train ride- trains should have an observation area for photography that is not through a window 2) Montreaux - an option should have been given for either shopping or a tour on your own of Chateau deChillion....I feel I missed a great piece of history and would have taken deChillion over shopping any day. Zermott ) what a wonderful village and nice arrival dinner. With no posted written daily agenda it was always difficult to know what the daily options were OR times to meet. Most didn't know that we had a paid admission to the Matterhorn museum and it was only by accident that those that did stop by were told by museum staff that we had an afternoon tour time. Because of a lack of posted events I missed the guided tour and could have had time for both the tour and the train up the Matterhorn......Each day was filled with confusion and questions about what was happening. Glacier Express Train - again a marvelous trip BUT 7 hours on a train with no provided food or beverage is too much to ask. We were told to purchase our own snacks but were not told that a full meal would be available or the cost so we could have made a decision about what we wanted. Collette Tours should have at least provided us with available water/beverage for the 7 hours. Again a viewing platform or available open windows would have been nice for those wishing to take photographs. St Morritz - NOTHING WAS OPEN! We could not take advantage of any of the shops as most were closed! Yes they were all too expensive but it would have been nice to have that option. The included arrival dinner was at a most horrible restaurant. The meal was not eatable, the meat was shoe leather, the chicken was tough...those having fish were the only OK comments AND the NOISE level was SOO LOUD it hurt my ears. No one could hear anyone. Bernina Pass Train - This was a most enjoyable train ride for me ONLY because we escaped from the group and 7 of us found a car with windows that opened. The fresh air and open viewing windows made for the BEST ride to Lago Maggiore. Local farm Oiro was most delightful! So much could have been improved upon - a daily printed schedule tops my list as to improvements. The provided dinners could have been much less a hassle if everyone had a card with their pre-selected dinners listed - would have been less trouble to restaurants and the guide who always seemed to be unorganized. Guide - If it were not for her wonderful smile and overall attitude she would have been a flop. Rating her organization skills from 1-10 I would place her at a 3. Rating her on personality she gets a 9. Rating her on her knowledge of a country outside of Italy a 3. She was a concierge not a tour guide and in being a concierge she was no where to be found.....At breakfast you would have expected a pass through to advise everyone of the days schedule or if we needed anything or if we had what we needed for breakfast. She claims that Collette changed so many things from the original schedule that it was a challenge to her. My comment to her was that I didn't need to know that and it should have all been seamless to us travelers. No, I would not recommend Collette to others. It was the most expensive tour and I know that Switzerland is expensive and I expected more from our guide. The head sets should have been used more often...any time we did take a walk! People stray and if you do not stay with the core group than you lose out on what is being said. USE the HEAD SETS! Print a Daily Schedule - temperature and what is happening for the day.

Seeing the Matterhorn from my hotel room window!

Overall a good expience but tour director did not provide any educational information