England's Treasures

07/17/2018

Collette England Treasures Tour

Service

This was my second Collette trip to England. Much of it was unforgettable: seeing the Lake District, Stonehenge, the Magna Carta, Cornwall, and the excellent hotels and safe bus travel. However, there were some weaknesses with this trip: too MUCH bus and train travel, some unsafe conditions at the crowded Paddington train station, constant changes in the daily scheduling, too much time in Liverpool, and a very disappointing Aer Lingus experience. My most important suggestion is to eliminate the Liverpool visit. Second would be to post all daily schedules in the hotel lobby and STICK WITH THEM.
Tour

Parts of this tour were actually unsafe in my opinion. We took a train (nothing different than a train in America) from St. Austel in Cornwall to Paddington Station in London. We all got off the crowded train into a packed station. Trying to follow the tour guide in the crush of people was almost impossible. There is also a very crowded and unsafe shuttle into St. Ives, which is the only way to get there from the bus drop off.

Thank you for traveling with Collette to England. A member of the Guest Relations Team will be reaching out to you to discuss your feedback.

Collette Support

06/14/2018

Service

The England's Treasures tour was outstanding. Our tour director was so knowledgeable, personable, enthusiastic, and organized. All we had to do was relax and enjoy the tour, the great meals and very nice accommodations. Our bus driver amazed us with his ability to easily navigate some tight places, and was so courteous, friendly, and helpful. Overall, a 10-Star experience!
Tour

This was our second tour with Collette. We have found the cost of their tours to be very reasonable. They go the extra mile to make sure their customers are happy and satisfied.

05/18/2018

Once in a lifetime experience!

Service

Collette was great keeping me informed and ensuring that I made my transfers timely. Wonderful guide and driver!
Tour

The tour guide and driver made this trip exceptional! Even during less than ideal weather we managed to see places I never expected.

05/12/2018

Service

I have traveled with Collette many times and this was one of the best trips. The tour manager was great!
Tour

The tour took in a variety of sites across England. Blenheim Place was exceptional as was Stonehedge

11/10/2017

Service

It was our tour guide **** ****** who made the tour for me. He went above and beyond for us.
Tour

Liverpool Cathedal The hotel in York was very bad .

11/10/2017

Service

**** ****** and **** ********* did an excellent job. I felt that the safety and well-being of the tour group was in good hands.
Tour

I feel as though we only scratched the surface. Would have liked to have spent more time in Liverpool and York. We missed Leeds. Enjoyed the Yorkshire Wensleydale cheese tour but if that meant more time in Liverpool, York or Leeds, I would gladly have given it up. Enjoyed Windsor and Blenheim.

10/20/2017

??

Service

The tour manager was great, and the itinerary was very nice. The weather was not the best. It rained on many of the days of our tour. The two Radisson Blu hotels were problems. The first one in London made us wait until 3:30 in the afternoon before we could get into our room. The second one at Heathrow put us in a smoking room, which is a difficult for us.
Tour

Blenheim Castle. XXXXXXXXXXXX

09/17/2017

Honest reviews are the best reviews.

Service

Generally speaking we enjoyed the trip. The locations were great with a few exceptions. There was not enough time at many locations. I believed it could have been better with fewer locations, but with more time at each. We thoroughly enjoyed the individual tour guides at several of the cities. Suggestions: 1. The hotel in York was poor, so drop it from your itinerary. 2. The bus was outdated. It was hot. It had no individual controls for HVAC. We saw several buses on other tours that had much better accommodations. The bus needed the ability to charge phones. 3. The tour manager was very negative and sarcastic. He was knowledgeable, yes, but even rude at times. We were told once that the bus could not be started 30 minutes before we returned from an excursion to cool it back down due to British law. 4. Finally, Collette could be better served if the tour manager did not demand a written survey by each patron. Collette’s surveys would be more honest if they were on line and maybe add the incentive of a $25 refund.
Tour

Generally speaking we enjoyed the trip. The locations were great with a few exceptions. There was not enough time at many locations. I believed it could have been better with fewer locations, but with more time at each. We thoroughly enjoyed the individual tour guides at several of the cities. Suggestions: 1. The hotel in York was poor, so drop it from your itinerary. 2. The bus was outdated. It was hot. It had no individual controls for HVAC. We saw several buses on other tours that had much better accommodations. The bus needed the ability to charge phones. 3. The tour manager was very negative and sarcastic. He was knowledgeable, yes, but even rude at times. We were told once that the bus could not be started 30 minutes before we returned from an excursion to cool it back down due to British law. 4. Finally, Collette could be better served if the tour manager did not demand a written survey by each patron. Collette’s surveys would be more honest if they were on line and maybe add the incentive of a $25 refund.

Hello James, thank you for sharing your experience with the accommodations as well as the insight about the tour manager. We have passed this along to our team for review. Your feedback is greatly appreciated as we use it to enhance the tours for future guests. We appreciate you and look forward to traveling with you again soon.

Collette Support

08/11/2017

Good quality for the price. San Francisco

Service

Excellent tour guide. Fine pace of trip with plenty of time for independent activities. Hotels in great locations for museums, shops, etc.
Tour

Highclere Castle was as I had hoped after all those years of watching Downton Abbey. The gardens didn't appear in the program but were a plus.

08/07/2017

Everything taken care of so we can simply enjoy the advenure!

Service

I never feel rushed when I call. Everyone is very pleasant. But it still comes down to organized tours that cover a variety of experiences. And a tour director--*Personal details removed by Feefo* --who is professional, upbeat, flexible, and can share a vast knowledge of the sites.
Tour

We had been on a Collette tour to the UK before, but this allowed us to see different things, even when we retuned to some of the same places as before. This was in part duce to our tour director and even local guides who had great suggestions for what to do and see. Favorite: extended time in York. Getting to visit Cornwall area and the Cotswalds.

07/20/2017

excellent tour

Service

I did not chose this tour company, my daughter did because of her past experience with Collette. I felt for the most part things were well organized, accommodations were nice. Overall, I was very pleased even though price wise another tour company may have been cheaper.
Tour

Enjoyed the variety included in the tour.

07/19/2017

Great way to see all of England in a short time.

Service

The trip was wonderful. **** was a great tour guide. The bus driver **** was a bust. He would not talk to us or help us off the bus. There were three of us who needed just a hand to alight, but none was forthcoming. The dinner at Fionna;s in London was less than satisfactory. All the hotels were great except The Abbey. The room I had I could hardly turn around in. And the food in the restaurant at dinner only was less than satisfactory. The addition tour to the ale house was great. The food was wonderful. All in all, I was satisfied for the price and the tour. I am going to Scotland with another tour company next month. I do not plan on using them in the future. They are to expensive. Your tours have great hotels, good food and great tour guides. I recommend you all the time. Need more time in Liverpool and York. Next year I plan on two tours with you.
Tour

Favorite was Glasenbury Abbey and Blenheim Castle. Also the small towns in the Lakes District.

07/19/2017

England's Treasures

Service

It was fast and easy to book our trip and airline tickets with Collette. The trip went went smoothly and was very enjoyable.
Tour

Our favorite parts of the tour were Bath and Yorkshire.

07/19/2017

Tour needs to be updated

Service

Too much time on bus. American guide. Too much time in small villages and not enough in large cities.not enough local color while on the bus.surprise visit to Stratford upon Avon without any guidance.visit to Cornwall that was not worth the time.
Tour

Blenheim palace Lake District York

Hello Andrew,
We appreciate you bringing this to our attention. We've passed your feedback about the time on the bus as well as the itinerary items with our product team for review. If there's anything else you'd like to share with us about your trip feel free to reach out to us. We appreciate you and hope to travel with you again soon.

Collette Support

06/16/2017

Service

We were happy with ALL services.....the tour was SO fabulous, and *Personal details removed by Feefo* our tour guide was THE VERY BEST!
Tour

Loved London, st Ives, Stone Hendge, the Countryside ALL of it!

10/14/2016

would recommend it to anyone

Service

enjoyed it very much tour guide was first rate. tour interesting and hotels very good . food excellent too
Tour

very satisfied with everything

10/13/2016

Great hotels, too much time on motorways

Service

It was a mix of really good stuff, combined with some things that I didn't enjoy so much
Tour

Mixture of interesting, fun, great hotels, great included meals. Too much time on road, not enough "doing".

10/13/2016

Size of Tour

Service

The trip had too many people (39). The Tour Manager was great and managed well, but giving her 39 people was too many. We went to Greece last year and had only 29 on the coach. Thank you.

10/13/2016

Great itinerary--but airport scrambles

Service

Part of our package was limo service to and from the airport to home. We were not met at the airport on return to home---we had to scramble to find our ride and eventually did---I also found the communication we got prior to the trip lacking---links to webpages did not work etc......thankfully our travel agent covered for us. We also were not met on arrival in London Heathrow! We really had to scramble there to find a ride to the hotel---after an all night flight, not being met at the busiest airport in the world is NOT a good way to be introduced to Collette. The itinerary and hotels were great but the rating was soured by attention to customer detail that is so important.
Tour

The itinerary and hotels were great. The Lake District and trip through the Yorkshire Dales were fantastic! Walking tour of London as just right. Included meals seemed all the same and nothing we could not have found in any city in the U.S.---we enjoy finding local menus.

10/13/2016

Tour guide was super prepared, knowledgeable, and creative when the day ( t...

Service

Tour guide was super prepared, knowledgeable, and creative when the day ( traffic) gave challenges.
Tour

Small towns- Grassmere- and large ones -Liverpool-each held different experiences and tour was planned with thise in mind.

09/22/2016

Great trip!!

Service

We had a wonderful time. Our tour guide was a terrific guide and showed us the treasures of England. We had some very long days, so I think "old" people ought to be encouraged to take a different tour! We loved it.
Tour

loved Highclere, Stonehenge, but really too many to mention

08/19/2016

Service

Great on organizing and communicating travel to and from England. Airline seats were as advertised and pickup and drop off at airport handled seamlessly.
Tour

Destinations were great, except not enough time at each. We constantly felt rushed to see everything. The tour planners seriously underestimated travel time between attractions, which severely limited our time at each. And to make matters worse, the end of the tour corresponded to the 3-day bank holiday...more traffic. I would suggest a longer tour to see the same attractions or cut out a few of them. The Lake District was fantastic, and a relaxing change!

08/16/2016

Great tour in England - horrible air flight.

Service

Our tour guide was exceptional. All of the hotels except one were very nice. I HAVE already recommended Collette to others. The only thing I think you could improve on is getting the air transport for the trip. We reserved and paid for the complete trip (including airfare) 10 months before the departure date and yet when we received the actual details in June my husband had been given a seat assignment (Heathrow to Charlotte) and I had not. I called the airline to get a seat assignment and by that time all that was left was a middle seat in the very back, not near my husband. I think I could have been given a better seat (either next to my husband, an aisle seat, or closer to the front) since we reserved so early and at the same time! I must say any future overseas travel will be considered on flight arrangements more than any other factor.
Tour

Loved Highclare Castle and the gardens. Also enjoyed Windsor Castle, the Lake District, Cotswalds and Cornwall. Pleasantly surprised by Liverpool and a just a little disappointed with Bath. Since I had been to London 3 times before I would have enjoyed more time in outer areas, more castles outside London, and more gardens and a little less time in London.

08/12/2016

Service

Excellent

08/12/2016

We felt that this tour company is not designed for us so will not be recommending it.

Service

The content of the tour was excellent. The hotels were uneven - some were wonderful some were terrible. Last hotel did not have an elevator but had lots of stairs to climb. We got off to a bad start as no one met us at the airport. We finally called the emergency number and someone did pick us up an hour after we arrived but did not know where the hotel. Once at the hotel I fell backwards and landed on my bottom. The manager immediately had me sign a waiver that I was not going to sue the hotel and never followed up on my fall (we were in the hotel 2 or 3 nights. (I have been checked out by my physician at home and am okay). Our tour leader was very knowledgeable but we found the pace a little to fast for our liking. Also, the attendees were all from the same area and tended to not include outsiders. We are very seasoned travelers and were very disappointed in Collette.
Tour

We enjoyed going to Highclere Manor, Windsor Castle, York Minister, the Lake District, Bleinheim Palace,Lands End and Stonehenge. Wish we could have stayed longer at each.

Hello! Thank you for your feedback, we have forwarded this over to our guest relations team. They will be reaching out to you shortly to talk about your experience while on tour.

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