New England Vacations and Bus Travel Tours

11/11/2019

A great experience all around. Very organized with very professional guide

Service

A great experience. Very organized with the best guide and driver.
Tour

Ben and Jerry's Ice Cream, loved they cemetery for the retired flavors.

11/07/2019

Service

Christina was diligent, friendly, helpful, and interested in making the trip as delightful as possible. I appreciated that she came prepared with her own research and that she regularly communicated with other tour managers doing the same itinerary before/behind our group.
Tour

I enjoyed tasting fresh apple cider and seeing how it was made, even though it was hard to see through the display windows. My trip was especially enjoyable because we explored and ate and relaxed with folks in our group from Hardin-Simmons University.

11/05/2019

Well organized

Service

The tour was very well organized. The driver and the tour director were excellent. The director often checked with the participants to be sure they were having a good experience. There was a lot of driving involved which was necessary in order to see the colors.
Tour

The colors were wonderful.

11/04/2019

Service

Our walking tour guide in Boston, Jane, was excellent! I am so glad I did the walking tour of the Freedom Trail instead of the bus tour. It was well-paced, and I learned a great deal. I would have liked to have had similar historical and cultural information about the other areas we visited on this tour.
Tour

The Kancamagus Highway through New Hampshire was spectacular!

11/04/2019

Service

I enjoyed the places we visited. Our tour guide was very helpful and fun. Our last hotel lost power due to bad weather. the first breakfast was only cereals and fruit. Next day we had a full breakfast buffet. We had the farewell dinner there. The lobby had a generator to provide this food. They did not offer any extras due to the inconvenience of no power. I think they could have offered some free drinks to compensate for the inconvenience. That was the hotel and not Collette. My disappointment with Collette was the transportation from Marshall to the airport and the return to Marshall. Premiere transportation was not large enough for the number of passengers. The luggage compartment did not hold all of the bags and several of the bags were in the bus. Coming back I was in a seat with my feet over the wheel well and I felt very cramped. Collette surely could have done better on this by providing a bigger bus.
Tour

I enjoyed the places we visited. Most of the time was on our own and it was easy to get around in the small towns.

Thank you for traveling with Collette on our Colors of New England featuring Boothbay tour. We're very sorry to hear about the issues you experienced with the hotel in Boothbay Harbor and with your hometown pickup vehicle. Your comments will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.

Collette Support

11/03/2019

Service

The tours were okay, though the bus itself was a bit cramped. The accommodations were excellent. The food in the included meals was very good, though the service was lacking in a couple of venues...waiting for an hour for a meal is a bit of a stretch in the US. The bus driver was amazing, and the guide knowledgeable (though he might speak a bit slower for those of us with hearing issues). The half-day spent at the Boston airport was very off-putting, as we missed a scheduled lunch at Kennebunkport.
Tour

We loved Boothbay, in particular and it would have been perfect except for the weather, and no hot water in our rooms because of the storm. That aside, we enjoyed it anyway. The accommodations were comfortable and the staff worked very hard during the power outage. The timing, however, after Columbus Day, was not great, as many of the shops in the town had closed after the holiday.

11/03/2019

Great tour ruined by incompetent tour director - bus driver saves the day

Service

Our local guides were fantastic! However our tour guide was incompetent. He left without guests 3 times! He gave incredibly confusing directions so no one knew what we were doing or when. He knew little about the area we were touring and offered little historic information. Even so, I really enjoyed the sites and accommodations, but the tour director was absurdly unorganized and really upset a lot of our traveling companions. Many ended up taking over his responsibilities to share information since we never received the same details twice from him. He forgot paperwork, and would start out speaking clearly, only to turn his back on people once he gathered people’s attention. He couldn’t get any establishment to turn off there music and couldn’t speak loud enough for anyone to hear him over the music. People complained, and he apologized for getting off to a rough start, but he didn’t change his approach. Fortunately, we also had a stellar bus driver who could count, looked after us and managed our luggage. She knew a lot about the area and tactfully filled in where our tour director was hopelessly confused and forgetful. I think she walked away with all of the tips that would normally go to a tour director as she clearly was doing all the work to look after us. I’ve never experienced anything like this on any tour I’ve been on!
Tour

The tour was wonderful (ignoring the service). It isn’t receiving 5 stars because we had a couple stops that were in great areas where we had too little time - I’ve.1/2 hour to shop or sightsee (Kennebunk). On another day, we spent more than 2 hours at a single gift shop and cider mill (sans apple orchard).

Thank you for traveling with Collette on our Colors of New England featuring Boothbay tour. We're very sorry to hear about the issues you experienced with your tour manager. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

10/31/2019

Fantastic!

Service

Trip was wonderful - the guides were wonderful - the driver was wonderful. Collette planned such a nice event - the hotels, the stops, the tours. A person could not ask for more!
Tour

The colors. I had never seen so many beautiful colors. The colors of New England was an appropriate title.

10/31/2019

Service

The trip itself was one that I really wanted to do. The service was fine. I thought the tour director was mediocre compared to other trips that I’ve taken. We didn’t have any local guides. Transportation was fine. The bus was what you’d expect and the driver was good.
Tour

It was not the best tour I’ve been on. The tour manager gave very little information about the states and locations that we visited.

10/28/2019

Service

Guide was extremely disorganized
Tour

Beautiful foliage throughout tour

Thank you for traveling with Collette on our Colors of New England tour. We're very sorry to hear you were disappointed with the performance of your tour guide. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

10/28/2019

Not What We Expected

Service

Worst tour guide ever. Had it not been for our bus driver, Mary Lou, we would have missed a lot of the sites. Hotels were good except the one in New Hamshire. The Red Jacket Inn is very dated and NOT what I'm used to staying in. We never received a printed tour update, which would have been helpful once we arrived in Boston. For the evening meals that were provided, we would have liked to have known ahead of time what the food would be so we wouldn't have the same thing for our noon meal. Also, when we were on our own for lunch, it would have been very helpful to have a list of places that were open for lunch instead of just walking till we finally found something open that wasn't already jammed with tourists.
Tour

This was an expensive tour - at least for us. It was a once in a lifetime vacation and the reason we invested with a travel agency is so we wouldn't have to worry. Well, our tour guide was so awful - we had numerous questions that went unanswered. Starting right off the bat - he didn't know where the bus would load the following morning when our tour was supposed to start.

Thank you for traveling with Collette on our Colors of New England featuring Boothbay tour. We're very sorry to hear you were disappointed with the services of your tour manager. A member of the Guest Relations Team will be reaching out to discuss your comments.

Collette Support

10/28/2019

Service

horrible tour guide. Unprepared. Disorganized.
Tour

The boat tour at Boothbay was the best part.

Thank you for traveling with Collette on our Colors of New England featuring Boothbay tour. We're very sorry to hear you were disappointed with the services of your tour manager. A member of the Guest Relations Team will be reaching out to discuss your comments.

Collette Support

10/28/2019

Service

You might begin by checking on your tour directors. The one that we had for our New England leaf tour was certainly NOT the quality we deserved. Were it not for our bus driver, Ms Leach, I don't know what we would have seen...
Tour

The most memorable experience was the lovely colored leaves which were at their prime during our tour.

Thank you for traveling with Collette on our Colors of New England featuring Boothbay tour. We're very sorry to hear you were disappointed with the services of your tour manager. A member of the Guest Relations Team will be reaching out to discuss your comments.

Collette Support

10/25/2019

Mostly Good with a few let downs

Service

I liked that I got to see a lot of places in short amount of time. It was nice to not have to worry about driving and navigating. The bus driver was ultra professional and safe.
Tour

I especially enjoyed the times we stopped at places with natural beauty and would have liked more of these experiences.

10/25/2019

Service

Yes, I would travel with Collette again. The Dinner in Boston at the restaurant was awful. Poor service due to only 1 waitress. She should have gotten a big tip for having to do everything for 38 customers. The bus driver did not seem to know the roads and we went around and around, from New Hampshire to Vermont , 3 times. We were lost for a bit. We had to wait at the airport along time but did get to fly on the same plane as our congresswoman, Amy Klobachar. I experienced eating a lobster from the shell for the first and last time. I prefer mine out of the shell. I enjoyed our local tour guide when we walked the Freedom Trail, I enjoyed that morning.
Tour

Loved the Kancamgus byway and walk in area among the river and beautiful trees. Loved the covered bridges, old churches and lighthouses. Would have loved to have an added day and go into Acadia National Park.

Thank you for traveling with Collette on our Colors of New England featuring Boothbay tour. We're sorry to hear you experienced issues with the dinner and Boston and the coach driver. Your feedback will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.

Collette Support

10/24/2019

Service

the hotels we stayed at were excellent and breakfast was included...trips were organized and accommodated most everyone....
Tour

bus tour of Boston--the group that walked the tour also indicated they enjoyed..

10/24/2019

Service

We enjoyed our tour. The included dinners were at very nice places. Our tour guide and bus dirver were top rate. It would have been nice to have more opportunities to get off the bus and take photos.
Tour

I thoroughly enjoy the architecture and scenery of the area.

10/23/2019

Service

Trip was well planned & enjoyable. This one was my 2nd with Colette & 1st in U.S. I do recommend your company & plan future experiences with Colette.
Tour

Difficult to choose a favorite. Foliage was beautiful & tour group was lots of fun. The Von Trap Lodge was wonderful and cruise in New Hampshire plus boat ride in Boothbay Maine were great.

01/19/2019

Can't say enough about how wonderful this trip was.

Service

Our tour guide was excellent as well as a very good bus driver. The places we stayed and restaurants we dined at were top notch. Beautiful area and sights besides a learning experience about the Northeast.
Tour

The Stowe Resort was great and the mountain area was breathtaking there.

01/19/2019

Wonderful trip!!

Service

It was just amazing. This was our first trip and we really enjoyed everything about it.
Tour

We loved the boat rides and catching the lobster.

01/18/2019

Not sudisfied

Service

Did not deliver on what was expected
Tour

Tour guide was tired from previous tour. The tour did not allow enough time during stops Some of the hotels were remote and not convined to restaurants or any other activities

Thank you for traveling with Collette to New England. A member of the Guest Relations Team will be reaching out to discuss your feedback

Collette Support

01/18/2019

Great trip as usual!

Service

Everything from the pick up at the beginning to the drop off at the end went smoothly and was totally enjoyable. The guide was knowledgeable and friendly, very helpful. The hotels were good. and i would definitely recommend Collette to anyone. In fact we are going on another trip with Collette in March
Tour

perfect time of year as the colors were outstanding and so was our guide

01/18/2019

Could not have been better. We’ll be back.

Service

The tour guide was fun, funny and quite knowledgeable. She gave us plenty of time without being too much. She also made certain we got to know and enjoy the others. She and the bus driver made it magical!
Tour

Stopping by a serene location that had a covered bridge. It was beautiful and peaceful.

01/18/2019

Great trip

Service

The only negative about the trip was the weather in Vermont. No Sun, Not much Color. But once we hit NH it got much better. Here is a watercolor I painted of the Trinity Church reflected in the side of a glass builging across the street.
Tour

Weather in Vermont did not cooperate

11/05/2018

Service

Nice experience. Great driver. Mediocre guide. No manners. No thank you for tip. Felt like taking it back.
Tour

Von Trapp and Salem tour extras

11/05/2018

Service

Nice facilities. Good content in the tour. Knowledgeable guide.
Tour

Wonderful tour. Enjoyed fellow travelers very much. Nice sized group (24). You could teach your guides some manners. Not mention of appreciation when she was tipped money (according to guidelines) at end of tour.

10/31/2018

Service

The service by Collette was wonderful - the tour guide and bus driver were fantastic! The only reason for 4 stars is that the hotel in New Hampshire was definitely a step (or two) down from the other accommodations in Vermont, Maine, and Boston.
Tour

Excellent value - got to see all of the highlights of the northeast!

10/29/2018

I enjoyed stops at towns I never knew existed (Woolfton/Littleton)

Service

organization/nice accommodations
Tour

Salem, Woodstock & Boothbay Harbor.

10/24/2018

Service

We loved the people at Naperville Limo service that picked us up at home and took us to the airport and back home from O'Hare airport. They were just so pleasant and accommodating.
Tour

I felt that there was too much duplication in our itinerary. Would have liked a little more unusual things to do rather than two boat trips, every day shopping in small towns, etc. How about a train ride/dinner on one of the local depots?

10/24/2018

Service

trip was well planned tour manager was well educated on the particular trip and very friendly I would be on another tour with her
Tour

the landscape and the different attractions along the tour route and the hotels were first rate

10/23/2018

I highly recommend this tour!

Service

We had a great time on this tour: very well organized; our tour guide was extremely helpful, always available and sensitive to individual needs, gave clear directions for what the day would look like; bus driver was professional and friendly, hotel accommodations were excellent; bus stops on the road were well planned alternating between utilizing rest areas and visiting interesting little towns nice size group (27); specific city guides were knowledgeable and entertaining. We caught the perfect week for experiencing fall colors. I have already spread the word to my friends that this was a great tour.
Tour

Kangamagus Highway! Glorious fall colors

11/05/2017

Service

Well planned itinerary, with wonderful accomodations. Only concern was too little current information for "dinner on own" periods--better information about distances, ratings, costs, (and even availability in this season) would have been appreciated. Randy Mullin
Tour

Enjoyed lake cruise, and might have liked more "free time" in village visits.

11/05/2017

Look close before you book.

Service

The Hotel in Boston was one block from a Fire Station and instead of sleeping I was listening to them come and go all-night . Because of poor time planning I was unable to have the time to see something I wished to see. We were told it was a traffic problem yet the sister tour had no problem with this. Hotel in Stowe we were 9 miles from Restaurants and the Restaurant at the resort was closed for a private party, again poor planning. Again in North Conway, NH at the Red Jacket Resort the Restaurant was booked for another Bus group we could eat at the BAR. at lease we could get to local restaurants. The Red Jacket Resort was very dated as well but did have a Great Breakfast setup.
Tour

We did see some wonderful colors on the hill and valleys

Hello, thank you for sharing this feedback with us about the tour. We have passed this along to members of our team for review. We appreciate you and value your insight as it helps us to improve our tours for future guests.

Collette Support

11/05/2017

It would have been better on a different bus

Service

The bus we were on was terrible. Very poor visaibility, the head rests were much too high, all you could see was the bright blue head rests in front of you. The only good seat was directly by the window. For being on a tour to see the country side, the type of bus was very disappointing. I paid a thousand extra dollars for going single, the room in the hotel in Boston, the BostonPark Plaza, was so small, the tiny,tiny bathroom. I complained, did no good. The tour guide was efficient, yet dull. The other tour I took with Collette was so much better. On this trip we spent most of time looking for places to eat lunch and dinner. For the money we paid, there should have had more dinners. I will certainly will think twice about taking another Collette tour.
Tour

If there had been a different bus, it would have been better. There other tour members were very nice. I liked the New England area, the scenery, no bill boards, quaint towns.

10/31/2017

Poor planning of the timing of the itinerary

Service

Before I start with my review, I want to let you know that I have worked as a tour Director on motorcoach tours throughout the US and Canada for 15 years and I personally have conducted eight Fall Foliage tours. However, my husband and some friends had never seen the NE fall foliage and wanted to go. We chose this tour because of the itinerary that included 4 states, the Maine coastline, NH lakes region and the mountain areas of NH and VT. Also because Collette had a reputation as being one of the leaders in the tour business I thought it would be a really good choice for the first time motorcoach travelers. However, the timing of the tour was incredibly bad. The first day we left Boston at 8am, drove to Kennebunkport for a 30 minute break/shopping and then drove to Booth Bay for 1 3/4 hour lunch/shopping, took a harbor boat cruise and then drove back to Portland and went straight to the restaurant arriving about 6;30 -6:45 and finally made it to the hotel after dinner at about 8:30. The second day we left the hotel at 8:30 drove towards Lake Winnipesaukee via the town of Conway and arrived at the Lake for a boat cruise at 11:45. We never stopped for a morning break. Took the boat across the Lake for one hour, had lunch and shopping in Wolfboro for 1 l/2 hr and arrived at our hotel at 4:30. The third day we didn't leave hotel until 10am to go tour the Rock Estate but because we had to get there at 11am we didn't have time to stop for pictures of waterfalls or covered bridges, however we were back at the hotel by 3:30 in the afternoon. The Fourth day we left the hotel at 8 am to go to Vermont to tour Ben & Jerry's at 11 am, stopped for a restroom/coffee break enroute for 30 minutes and arrived at 11:20, missing our tour of Ben & Jerry. The tour director purchased an ice cream for each guest since we missed the tour which was nice. We left there and went to the Cold Hollow Apple Cider Mill arriving about 12:30 and were there until 2:30 with time for lunch (we had just eaten an ice cream cone????). Left there at 2:30, stopped at Quechee Gorge for 30 minutes and arrived in Woodstock at 4:30 and had 1 1/2 hours for shopping (most stores close at 5pm). Left there around 5:45 and drove to Manchester and arrived at the hotel around 7:30 pm. We were on our own for dinner that night also so most people ate at the hotel restaurant. The fifth day we left the hotel at 9 am, went to Hildene and toured there until 1 pm, and then went into Manchester for lunch and shopping until 3:30 and then back to the hotel. The sixth day we left Manchester at 8am and had a break/coffee enroute to Boston and arrived at Quincy Market at 12:45 for lunch, picked up a local TD for Boston Tour (she was excellent) and then arrived at hotel arrived 5pm. Left hotel at 6pm to go to dinner arriving back at hotel at 8:30. The days were either very rushed being a 10 for 12 hour day or not enough activity being only a 5-6 hour day.
Tour

the best part of the tour was the fall colors were close to peak

Hello, thank you for sharing this feedback with us about the tour. We have passed this along to members of our team for review. We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon.

Collette Support

10/31/2017

Excellent tour, well organized.

Service

Well organized tour. Excellent accommodations. Tour guide very personable as was driver. Both knowledgeable about the area. The leaves were even cooperative and we were there at the peak of the season.
Tour

Too many to name. The fall colors were gorgeous. Enjoyed the New England architecture.

10/31/2017

I would definitely recomend this trip to others.

Service

The person I talked to on the phone to make my reservations was very helpful and informative. The tour director Amid was excellent. She kept up a continuous source of historical information as well as area information. She went out of her way to make us feel comfortable (I was traveling along) and belonging.
Tour

The historical areas visited were excellent. The hotels great and the food (I gained 4 pounds) was deliciousl

10/31/2017

Service

Out tour manager , Amit, was extremely knowledgeable, well organized and a delightful person to be with. Our bus driver, Mary Lou was the same. I like to think of them as THE Dynamic Duo. Their combined sense of humor and professionalism was a pleasure to experience. They are an excellent example of what a great Company should be.
Tour

See above. The comraderie (sp?) experienced with the fellow travelers was a true pleasure. A very good group.

10/31/2017

Service

Enjoyable tour- not very much time outdoors walking - gala dinner on last night could have been better and our door to door service was not booked on the return which was disappointing!
Tour

See other comments - enjoyed Stowe lodge

10/30/2017

Fantastic, Beautiful, Wonderful, To die for views.

Service

The tour guide and the bus driver were two of the friendliest men I've ever met. They were both well versed on New England, knew all the back roads and main roads that they used to enhance our viewing pleasure. This was one of the best tours that I've ever been on. Enhanced by the tour guide and the bus drivers knowledge and taking care of us like we were their own family.
Tour

Both tour guide and bus drivers were fabulous in their friendly and knowledge about the New England Area. The covered bridges were beautiful. The scenery was breathe taking.

10/26/2017

Service

--
Tour

Outdoor heated pool at Stowe Mountain Inn

10/25/2017

Fun - Better than Expected - Beautiful scenery - Good value

Service

Great tour guide and bus driver. Everything went smoothly and on time. Tour guide was knowledgeable and available, if needed. Transportation and baggage handling went smoothly.
Tour

Knowledgeable tour manager - Events went smoothly. Great bus driver. Details well taken care of. Got to know fellow travelers.

10/24/2017

An enjoyable trip, except for....

Service

I never received a bill for final payment. The day before it was due, I called to ask a question to find out that my final payment was due the next day. I would have lost my air fare $1700+ and my trip deposit. Why didn't I receive a bill or an e-mail reminder?? Collett's had my e-mail since I got plenty of stuff for the portal page. The booklet with trip information is wrong. It said that the driver would meet you at the airport at the baggage claim with a "Collette" sign. Nope. We wandered around for an hour looking for him. We finally called the emergency # and were told we had to go to the garage. He must stay in the garage with the car and isn't allowed to enter the airport. Why didn't Collette send out an e-mail to our group, letting everyone know this????? The driver was running very late (he'd been waiting for us for an hour) and drove like a race car driver, getting lost for another 1 and 1/2 hours. Nearly had at least 2 accidents. We landed at 7:30 a.m. and got to the hotel at 10:00 a.m....not fun at all and not a good way to start a trip. We were starving and exhausted. Red Jacket Resort should be dropped from the trip. Bad food, cold showers (2 days for some people due to a broken or out or order furnace). After the first day, everyone was assured the hot water was working; not quite true. The Red Fox for dinner with the group was a cattle call. I ordered vegetarian lasagna and got a glop of cold cheese covering the entire dish (p.s. cheese is not vegetarian). Service was poor as was the food. I asked about wine and was told they had red and white...really? She did not want to return to the bar to find out was they had. When we got the bill for the wine, she was quick to ask if I needed change. That said, we loved Liz Quin and our bus driver, Phil Maleck (sp?). The group was fun, the colors were beautiful. Our bus was kept very clean by Phil (which we appreciated) and Liz was a great tour manager. Overall, we enjoyed the tour a great deal, but not the way everything was (mis)handled before hand or the limo-ride-from-hell from the airport to the hotel..
Tour

Our trip was 9/30-10/8//17. Colors became prettier as we moved north. New Hampshire and Maine were very nice. Loved eating at the first restaurant in American, The Union Oyster House in Boston. The North Church in Boston was beautiful (Paul Revere saw the lantern from this Church). The small towns throughout the tour were beautiful. Stowe, Vermont and Boothbay Harbor, Maine were lovely (also the two nicest places we stayed: Stowe Mountain Lodge and Spruce Point Inn, Resort and Spa.)

10/24/2017

Great tour, verry well done.

Service

Collette took care of everything, transportation, lodging, some meals and choose the right tour manager for our group. She was very knowledgably, witty, and just fun to be with. Our driver was also a great choice, great personality and a very skilled driver.
Tour

House of the Seven Cables, after reading the story and actually being able to be in the house was a great experience. The bus tour route was well planned we saw way more things and places than if we were to attempt this trip on our own.

10/24/2017

Service

Agents were helpful and pleasant on the phone. We rang to ask if we needed to take bathrobes; they took the query but never came back to us.
Tour

Bit too much 'Ben and Jerrys' and not enough about the colours. Two out of four hotels were good - the other two a disappointment. Tour was too busy - not enough time to explore places ourselves.

10/22/2017

Nice trip, good hotels the tour guide was OK, but a bit over bearing at tim

Service

It was a nice trip, although riding on a bus is not the best way to view the changing leaf color. They go by your window way too fast. Most of the hotels were very good.
Tour

The visit & tour of the maple syrup farm was excellent. The other stops were also very interesting. unfortunately the colors changed for the better 2 days after the bus trip.

10/22/2017

Wonderful Trip

Service

Good accommodations. Enjoyed itinerary. Driver Scott was super. Tour guide Becky Regan went above & beyond.
Tour

Spruce Lodge was gorgeous.

10/21/2017

Service

NA
Tour

Too much time on the bus!

10/16/2017

Doubt we take another bus tour. We're looking for a US river tour.

Service

The Guide and Bus driver were outstanding. Checking in at Boston at the hotel was confusing and took extra time finding the Tour guide in the Lobby. Bus tour of Boston was too short and the line to get into the Paul Revere Church was to much waiting in line. The afternoon tour to Salem lunch was very nice but the local guide did not cover the Salem trials and spent way to much time talking before he was dismissed and we went into the House of seven gables. Vermont was very nice and the Hotel was great. The last day when we were dropped off in the rain for two hours of free time with all the shops closed. My wife was sick for the following week. The final dinner was a big disappointment. The Lobster was the best food but all the sides were not.
Tour

Two nights in New Hampshire and the group we had at the lunch at the top of Ski lift. Made several new friends. Resort was great!!

Hello, thank you for sharing this feedback with us about the tour. We have passed this along to members of our team for review. We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon.

Collette Support

11/07/2016

More attention to details was needed.

Service

Bus not in best shape. Hard to see out many windows. This was a viewing trip so they should have been clear. The resort should of had a better breakfast like the next hotel did. Cook to order, for the price of that resort it should have been better. Lobster dinner was not great. Option instead of lobster should have been better than chicken, for the cost of lobster it should have been steak.

11/03/2016

well organized

Service

Top of the line places we stayed, great restaurants and a very knowledgably and excellent travel manger.
Tour

Small towns and the beautiful foliage.

11/01/2016

Beautiful tour of New England

Service

Our guide was excellent as were most of the accommodations. Beautiful views of the color change and interesting excursions.
Tour

The tour of Boston was very interesting but the beautiful colors was the best part of the tour for us.

11/01/2016

have travelled with Collette previously with excellent service

Service

Tour guide manipulated itinerary by adding stops and eliminating scheduled ones
Tour

Maple sugar local guide was excellent

10/31/2016

Too much time on the bus vermont was beautiful liked to have had more time

Service

I was disappointed we did not get to do the freedom walk and not seeing the museum in Salem, staying 2 nights in Stowe where we could not leave the food was terrible and it was very busy. Sooner would have stayed in Kennybunkport rather than driving to see a highway. would liked to have had 2 days is Boston and on Sunday Ben and Jerrys was not operating waste of time.

10/27/2016

Perfect !!

Service

We arrived in Vermont and New Hampshire at the right time to capture the true fall colors. Plenty of stops along the way to appreciate the local layout.
Tour

I had so many memorable moments. Liked the bus tour through downtown Boston and getting inside the Old North Church.

10/26/2016

Excellent trip, well planned. Great guide, except a little to many stories...

Service

Excellent trip, well planned. Great guide, except a little to many stories and not enough narration on trip. Excellent bus driver too.

10/26/2016

Not a great trip or tour guide. Accommodations in NH poor. Food in Maine ...

Service

Not a great trip or tour guide. Accommodations in NH poor. Food in Maine very poor. Did not like that there was no meet & greet reception in Boston.
Tour

Maine...would have loved to spend more time there.

Hello Rosemary,
Please accept our apology for the accommodations you experienced, as well as the pace of the tour. We have passed along your feedback to our product team. They will use the information to improve the tour for future guests.
We appreciate your business and hope to travel with you again soon!

Collette Support

10/26/2016

This was our first tour and it was a great experience.

Service

A great time
Tour

The leaves were better than we expected, and the stowe lodge was a real treat for luxury.

10/25/2016

Completely excellent trip!!

Service

Every thing about this trip was outstanding!! It covered SO much! Our tour guide was VERY knowledgeable - it was quite an education!! Our bus driver was excellent - the ride was comfortable. Truly an excellent experience, and I will recommend Collette to ALL my friends and family!!
Tour

Just an outstanding adventure! Our tour guide was VERY knowledgeable, very friendly and outgoing. Our bus driver was great - very safe. It really was an education - my first trip to the New England area. Will recommend Collette to all my friends! And will keep my eyes open for other tours!!

10/25/2016

We couldn't have been more pleased.

Service

The tour was perfectly planned and executed. The tour guide, Stacey Moule, was extremely helpful and literally left no stone unturned. Congratulations to her and to Collette.
Tour

Everything went as planned, thanks to Stacey and to the bus driver Rafael.

10/21/2016

Poor organization, unprepared guide, issues with the bus and driver, who ma...

Service

Poor organization, unprepared guide, issues with the bus and driver, who made 4 trips around Logan before he finally found his way in on the 5th. try. It got old listening to the guide and driver argue about where we were going.

Hello,
Thank you for your feedback about the driver and guide. We have passed this along to our teams to review. They will use this info to improve the tours for future guests. We hope to see you on a future tour.

Collette Support