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Traveler Reviews

Islands of New England

From $2,299 pp*

8 Days • 11 Meals

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    • Service
      3star
      Coach was comfortable. Accommodations were good. Communication prior to the trip was good but communication during the trip could be better.
    • Tour
      3star
      Liked time in Providence. Wish the weather forecast would have been considered to alter plans once we arrived at thre Cape. The sights we saw got a little redundant. The hotel in the Cape was not convenient. Why book a hotel on the shore when you are never there and your guests are not given views of the water.
  • Lack of appreciation for customers

    • Service
      2star
      The itinerary was poorly planned. The night before departure should have been in Boston. Instead we had travelers using a car service at 2am, some departing at 9am, others at 2pm and the remainder at 630pm. I will NEVER understand booking ten people on a 630pm flight on their departure day when there were at least ten earlier options. As early as these flights were booked, there is NO excuse, unless it’s your profit margin, then just forget customer care! Our tour guide Teri was very secretive about things we needed to know. For instance, “”Will we return to the hotel before dinner or should we plan to be return after dinner?” Her response, “We’ll have a nice dinner”???? Okay, answer my question😩. Issues such as number of shots for diabetics dictates that you know how long you will be gone. That’s just one example; there were many! And at times she was very condescending and brusque when responding to her guests. Her close-to-the-vest approach also led to a lack of communication with the driver, resulting in him going in one direction and her pointing out landmarks that weren’t there. We paid too much money to be dismissed or, at times, ignored.
    • Tour
      2star
      See above for details....

    Thank you for traveling with Collette on our Islands of New England tour. We're sorry to hear about the issues you experienced on tour. A member of the Guest Relations Team will be reaching out to discuss your comments.

    Collette Support
  • Tour great; not transportation!

    • Service
      4 stars
      Transportation to and from was awful! Delays, cancelled flights, seats reassigned,etc
    • Tour
      4 stars
      Nantucket Island and whale watching

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