Magical Rhine and Moselle Rivers

12/10/2019

Disappointing given the premium pricing we chose to pay foran above and bed

Service

Should have many more INCLUDED bus tours, boat tours etc. Walking tours are fine at the beginning but cobblestones and seniir citizens ate not a good match. Many people were excluded and in fact discouraged from taking the only included bus tour. 15/50 attended. That was the time to rethink the trip and offer an alternative. The weather was inclement mist of the trip so walking was particularly hard and no changes were made to improve the situation. .
Tour

Not enough extras included for the premium price. Airfare and airport navigation with luggage was horribly lacking. Again, this was a predominantly elderly group who shlepped their luggage all over the Frankfurt. Very poor planning By Collette..

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. We're very sorry to hear you were disappointed with certain aspects of the tour. Your feedback will be processed and reviewed by our internal department managers so that the overall touring experience for our guests can be improved.

Collette Support

11/19/2019

Service

Cabins and food were excellent. Some excursions were a bit disorganized. Confusion among groups from different boats.
Tour

Going on the Heidelberg excursion.s

11/17/2019

Good boat trip but outside town & city tours were too fast and dark.

Service

The boat trip was very good but the walking events to/from the towns were too hurried and didn’t allow much time for shop browsing and item purchasing. On the last day the bus trip to the Black Forest and nearby villages was too hurried, too fast and the day was too dark to make it of any value. The Coocu clock shop was interesting but the time there in the adjacent shops was not meaningful. The last meal was good but the owner was a little disrespectful and condescending when we asked him for either more wine, beer or soda and said we would pay for the extra drinks. He said no in a flippant manner.
Tour

Our tour manager, Polina, was very good and tried to make the walking tours more accommodating for the slow and fast walkers. However she couldn’t control the time length of walking and the time spent in the town centers for browsing and shopping. Overall, it was very hurried experience.

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. We're very sorry to hear you experienced issues on tour. Your feedback will be reviewed by our Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

11/17/2019

Too cold of a season Cruise controlled tours could be better. Meals only

Service

Collette service very good. Cruise ship just ok on comparison to others we have toured with. Cruise controlled tours too structured food on board only mediocre too cold of a season for this type of cruise
Tour

Wine tasting mechanical museum Amsterdam City Cruise castles on the Rhine Black Forrest

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. We're very sorry to hear about the issues you experienced with the cruise portion of your tour. Your feedback will be reviewed by our Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

11/17/2019

Service

She was always available.
Tour

The next to last day of trip ruined whole experience. Got off boat at 8:30 am and was on road until 9:45 pm, when we arrived at destination. Then had to be out of hotel by 8:30 am to take flight home. Exhausting end to trip.

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. We're very sorry to hear the end of the tour was exhausting. Your feedback will be reviewed by our Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

11/08/2019

The tour on the ship was wonderful & we met some very nice people!

Service

No one from the Senior Center in our home town went with us! We had to pay an extra $1200 for air fare because we were told even though we were taking someone else’s place because of a cancellation the price had gone up & was not transferable! The schedule on our return flight had us arriving in Chicago @ 1pm. We had to go thru Baggage Claim & Customs, then bus to the Terminal & leave from gate #23 @ 2:30. Four of the ten from our group hustled & made the flight! The other six took the next American Air Lines flight & got to St Louis about 45 min later! Why in the world did we not fly from Quincy to Chicago or take the train & do the same on our return from Chicago to Quincy? Skipping going to St Louis makes sense to us!
Tour

The land excursions were all very interesting!

11/06/2019

Loved the rivers.

Service

Loved the trip, all but the flights. As usual, we had several bad experiences at JFK. Too many plane changes, could have been a couple of direct flights involved. Will probably make my own flight plans next time. Being aboard the boat was nice., not having to change hotels every 2 nights. All-in-all, looking forward to the next adventure.
Tour

Loved the trip, all but the flights. As usual, we had several bad experiences at JFK. Too many plane changes, could have been a couple of direct flights involved. Will probably make my own flight plans next time. Being aboard the boat was nice., not having to change hotels every 2 nights. All-in-all, looking forward to the next adventure.

11/02/2019

Service

best food and service ever had on any ship tour guide maricus was great and caring
Tour

cathedrals and castles but tours and time too short

10/30/2019

Thoroughly enjoyable trip!

Service

I thoroughly enjoyed my trip. Excellent itinerary, great guide, comfortable accomodations, excellent food, etc. My only complaints were the flights. Not having nonstop flights was a real pain. I am recently widowed and had to struggle through the airports to catch connecting flights both ways. Most of our group was elderly and it was a hardship for them as well. I would be willing to pay more to get a direct flight. My only other complaint was the wifi service, which was pretty much nonexistent on the ship.
Tour

I just did review the tour. My favorite experience was spending time in Strasbourg. Great city!

10/28/2019

Service

We stopped at a lot of very interesting cities. The local guides were excellent. The staff on the ship did a great job Terri R did a wonderful job of keeping us on track. We would of liked a little more free time in some of the smaller cities. We also liked the ship and the fact we were able to be onboard for meals.
Tour

We enjoyed being able to spend the extra days in Amsterdam. Seeing the Cathedrals and castles was special.

10/27/2019

Two Star Cruise Ship

Service

Collette needs to improve upon delivering what was originally promised pre tour and what was provided during the tour. The itinerary was very good with knowledgeable guides as promised but failed to provide a ship that would meet our expectations as promised of local food and entertainment.
Tour

I was very happy with the ports of call but was less than impressed with the ship Crucibel and its lack of amenities and things to do on ship.

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. We're very sorry to hear you were disappointed with the cruise ship. Your feedback will be reviewed by the Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

10/27/2019

Service

by delivering what was promised. We paid 5 star price for 2 star quality river cruise.
Tour

We enjoyed the ports of call but found the amenities, quality and choices of food poor with no local or regional food or entertainment.

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. We're very sorry to hear you were disappointed with the cruise ship. Your feedback will be reviewed by the Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

10/27/2019

Not nearly as enjoyable as it could have been.

Service

Advised the group about having Eruos on hand for the toilet facilities, arranged with a few merchants or restaurants within each port for facilities and provided us with a token that Collette (or the Tour Manager) would have reimbursed them for. This would have prevented such long lines and made our 'free time' more free and enjoyable. Also, advised us about options so we actually COULD enjoy any of the Amsterdam options that they told us about, e-mailed us about and dangled in front of us as enticments.
Tour

They took good care of us but nothing stood out as exceptional or above average.Our Tour Manager was VERY NICE.....that's it.

Thank you for traveling with Collette on our Discover the Magical Rhine & Moselle Rivers tour. We're sorry to hear you had a disappointing experience on tour. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

10/27/2019

Service

I would rate it between 3 & 4 stars. We had been told that excursions could be paid by credit card. The ship only wanted Euros because of an antiquated system that did not take credit. We were told the ship was one that Tauck used. While the ship was OK, I don't think it was the caliber of Tauck. The food was OK but I expected more regional dishes. It seemed to be more Americanized, ie, more pasta instead of German potato salad. or sausages.
Tour

We had fun at a beer hall that we went to in one of the towns. We had also asked one of the guides for a local eatery to enjoy some of the local cuisine. Both of these excursions were very enjoyable. We did a lot of enjoyable walking in Amsterdam and the canal cruise was a great experience.

10/26/2019

Not coordinated. Told one. Thing in USA and another when we got to amsterd

Service

More info like it rains daily bring s raincoat. Going thru London. Much more strict thru security. Give examples
Tour

Only walking tours. Some riding tours into countryside and museums Would like to see how they live. More time for shopping with tour guides. So we would know exactly where to go. Tour guide helping. Walk back to boat

10/26/2019

Cabins very small, beds small and no space between. too much walking..

Service

communication between the Tour Guide and USA. Driver to Frankfurt Airport wasn't familiar with the airport. Tour should have been direct from Boston to Amsterdam. No need for tour to go to Frankfurt...no time to see anything but the airport. Walked 2 miles on return between Frankfurt and Heathrow. Schedule tour so that town is open. Our stop in Rudesheiem was on a Sunday after 7PM. Geermany is closed on Sunday. Walked in rain where a little tram was right by our boat to take people into the town. Couldn't go as a group for the Kaffee and find our way back to boat in the dark..no guide (she left). Couldn't change tables at meals..always had to sit with the same people (all meals). Buffet lunch would have been nice. Meals were good but did not need full meal at lunch. Not enough time in Heidelberg after castle tour.
Tour

Already explained on first page.

10/26/2019

Not enough time to change plains at Kennedy in NY, some missed the flight.

Service

Great trip wonderful trip. Lick of communication from guide. Not enough time to change and do customs in JFK some missed the flight. Need better communication as to pick up [personnel at LAX.
Tour

Great food and wonderful people on the ship to help anyway we needed. Great city guides.

10/26/2019

Loved cruising, organization sould have been better.

Service

Our tour manager was not as available as he should have been. He didn't prepare us very well and didn't give us any advise on things like tips, best placed to go, etc. Didn't have enough time for shopping and self exploration. Local guides were knowledgeable but didn't really show us inside the castles. More history lesson outside but no actual tour of castle.
Tour

Going through all the different kinds of locks on the river, each one was different. Loved viewing the scenery going by. Loved not having to unpack at each stop. Met some awesome people, not just in our group.

10/25/2019

no time to shop or go on tours

Service

the people that led the tours new alot about it more knowledge should be given out and more time should be given to the tour I did not have time to do the tour and free time to shop
Tour

the tour guide was great and helpful

10/25/2019

Service

Trip was very good except the first day we flew into Amsterdam. We arrived at 5:50 a.m. and couldn't board the ship until 3 or 4 p.m. After flying all night it was a very long day. Either a later flight or planned activity would have been much better since we were all tired from flying all night. Not very well planned. Also even though we booked our trip a long time ago, the seats from on plane from Zurich to Amsterdam were in the next to last row and we had a tight connection to get to in Amsterdam & weren't sure if we could make it. I also was not seated next to my traveling companion. This wasn't the best Collette trip I have gone on.
Tour

I would have enjoyed more time in the smaller villages. Also when we signed up for the trip we didn't know 2 days would be German holidays and most of the restaurants and stores were closed.

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. We're sorry to hear about the issues you experienced on tour with us. Your feedback will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.

Collette Support

10/25/2019

Service

Great trip. Should of had more free time. Better to be out at a location for lunch instead of returning to the boat for lunch, then going back out again. Flight home was canceled, stayed another day in Zurich.
Tour

Liked to tour the castles and towns.

10/25/2019

Service

attention to detail, interest in customer concerns
Tour

Visit to US National Cemetery

10/22/2019

Service

On this tour -and my wife and I have gone on more that 15toirs - the food was excellent and more that any other Collette tour we have been on too much in fact-but the scales sowed no gain in john's weight. Amazing.
Tour

Our Cologne tour. Sat in the Cahedral just lookiing around, said a few prayer for my currrent illness, etc.

10/14/2019

Great education, excelent tour hoast, great ship and crew.

Service

Pre tour info, great tour host, good local guides and excellent ship.
Tour

Middle Rhine and Mozell river.

10/13/2019

River Cruise 2019

Service

Collette is a wonderful company to tour with. This was our second trip with them and we would highly recommend the company. Every need was met (plus some!), the knowledge of the area your traveling in is great and shared well with the travelers. The time with the others traveling with you, known or unknown, is icing on the cake!
Tour

The tour was fabulous! Seeing the sights on land or by water was simply amazing. Loved having the local guides and getting to see and hear about so much of the area’s history. Just wish we had had more time to stay in each port. There are so many wonderful memories, but my favorite one is the day spent on the boat seeing the castles along the Moselle River.

10/13/2019

Service

We have traveled with Collette 4 times now and loved each trip. The Rhine River Cruise was most enjoyable and our Tour Director was outstanding.
Tour

Relaxing. Local tour guides very knowledgeable.

10/12/2019

Couldn’t be happier!

Service

The planning and orchestration for our Magical Rhine and Moselle trip was outstanding! I was especially impressed with the guides in the cities we visited. They were knowledgeable, fun, and kind. The ship was comfortable and clean. The buss trip on the last day provided additional opportunities to see beautiful cities in France and the Black Forest.
Tour

I loved Colmar! In addition to what we previous stated, we want to give special praise to Ana, our tour manager. She was able to facilitate the return to the US of my husband’s hearing aid which was lost on the ship.

10/12/2019

Fun trip, for the most part

Service

Your tour was very well managed until the final day. Crowding over 12 hours of activities into the final day was overkill. Exhaustion hit everyone, including our tour guide. Given that most folks had at least 12 hours of flight facing them, I believe something could have been deleted. Also, for anyone coming back to the US through JFK, the time allotted to go through Customs, get luggage, recheck it, then go through the incredibly slow TSA lines, was not even close to sufficient. Had we not been able to catch one of the carts to our departure gate, we would have missed our flight home. As it was, we had to really hustle past the final 9 gates where the cart couldn’t go.
Tour

Heidelberg, Germany was mesmerizing!

10/12/2019

The ship & local guides were excellent. The food onboard was delicious.

Service

The representative from Collette was very helpful. It was a little late, but he told me how to change our seats on the overseas flight.
Tour

The itinerary was very nice, but there were too many stops along the river. We would have preferred a full day at each city/village to enjoy the local culture. Tittisee was a total waste! We had no time at the end of our tour to shop or buy a cuckoo clock!

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. We're sorry to hear you were disappointed with some aspects of the itinerary. Your feedback will be reviewed by the Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

10/11/2019

Service

Well planned. Excellent tour guides and connections.
Tour

Free time in amsterdam and lucerne.

10/11/2019

Entire admin/registration process needs to be upgraded and streamlined.

Service

Administration/registration is inadequate. Telephone only contact. Website does not allow for customer direct input. Have to ask for invoices as payments are made. Not enough detail, only summary. Cannot check for accuracy in customer detail prior to final paperwork.
Tour

Initial registration process tainted the tour.

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. Your feedback will be reviewed by the Retail Managers so that the overall touring experience for our guests can be improved.

Collette Support

10/11/2019

Service

We had a great time. Met by personal at airport with guide taking us to boat and again with us at the airport when we departed. Personal guide was always looking out for us when on tours and being sure everyone was where they should be,. Crew all friendly and courteous and accommodations were wonderful. A great trip to remember.
Tour

the sailing down the river under a sunny day and seeing the towns and sights along the way. Meeting new people and making friendships.

10/11/2019

Service

Great preparation and information from Collette with much input from our Collette rep Jake Savage who helped us prepare for this wonderful cruise.
Tour

We had great weather and all our stops had very good tour guides. Felt very safe and accommodated well on this river cruise. Lost a hearing aid and Ana our tour guide for the cruise helped in every way possible with the staff of the boat finding the aid between cruises in cleanup. Ana coordinated the return to our home within days after the cruise. She was a very good guide and helpful to us.

10/11/2019

Best Collette trip yeOur

Service

Great trip. I would have liked to more time in less cities and towns. Food fantastic! The Ship was a wonderful accommodation as well. Staff on board was great and I our guide Jane was the best!
Tour

As I said earlier, my only issue was that I would ha like more time in less cities but I know we probably had a very specific river schedule.

10/11/2019

A good time on the Rhine but fell short in other areas.

Service

We have no complaint about Collette on the Silver III. The food and drink was fantastic The dedicated crew made it all work. Almost everything was top notch from the arrival at Amsterdam to going home at Zurich. Jane Pritchett was one of the best tour managers we have met on tour. Very knowledgeable with all facets of the trip.
Tour

As previously noted the Amadeus crew made the trip memorable and on board cabins were super. The meals and drinks were fantastic.Hats off to the chef and kitchen crew.The walking tours were great and were needed after all the food we consumed. I would take issue with the value of the optional excursion to Heidelberg Castle. We got a bus ride to the castle, got a historic overview but no tour of the interior. A 2 hour shopping opportunity in the area and back to the boat.Hardly worth $80 ea.Embarkation from the boat went smoothly and on the road again toward Zurich. The meal at the Black Forest clock outlet was great although food selection waned toward the end of the meal line. The Zurich Movenpick was another story, however.Upon arrival there wasn't enough staff to handle the bags. Fellow travelers unloaded their bags and took them up to their own rooms. The AC must have been turned off for the season as the rooms were warm but the common areas were cooled.I had to get our key cards redone at the front desk as neither card worked.

Thank you for traveling with Collette on the Magical Rhine & Moselle Rivers tour. We're sorry to hear about the issues you experienced with an optional tour and at one of the hotels. Your feedback will be reviewed by the Product Design Team so that the overall touring experience for our guests can be improved. .

Collette Support

10/11/2019

Fantastic trip!!

Service

Very well organized, city tours were interesting, ship was clean and up to date. Everyone on the ship was kind, courteous, and very attentive. I would recommend this tour to others.
Tour

I loved touring the castles.

10/01/2019

Do a better job booking flights. It nearly ruined the trip.

Service

I would recommend the riverboat company, but disappointed with travel arrangements to get to Europe and back. Not acceptable.
Tour

The tour guide, Ivanka, was excellent.

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. We're happy to hear you enjoyed the services of your tour guide but are sorry to hear you were disappointed with your group's flight schedules. We will share your feedback with the airline and the Air Coordinators for this tour to prevent future problems of this nature.

Collette Support

09/28/2019

Tour manager was exceptional.

Service

The best compliment I can give is this. I will definitely join another Collette tour.
Tour

Tour was fine with lots of walking. My most memorable experience was an excursion that was not part of the tour, the day we ventured to see the windmills, wooden shoe demo, etc. If you had asked if anything was disappointing, I would have told you about the food on board the ship.

09/24/2019

Overall good service.

Service

Yes. I would use them again.
Tour

I enjoyed all of the places we visited. The ones that stand out most are Lucerne, Heidelberg, Rüdesheim, Notre Dame, Speyer and Amsterdam.

09/23/2019

Wonderful

Service

No hassle, no problems
Tour

Castles, countryside, people, and food onboard.

09/21/2019

Well organized, informative, ship was great, food was excellent.

Service

All well done. Would do again, would recommend
Tour

Poling, Tour manager for Collette was outstanding. Wonderful sites we were shown Service on the ship was excellent

09/19/2019

Service

Very well-run tour, largely thanks to the particular tour director, Ivanka Mosuic.
Tour

Tour of Speyer Germany, and Amsterdam boat tour.

09/19/2019

Service

This was my fourth and, so far, my favorite Collette tour. The Collette tour managers are always excellent.
Tour

I loved the river cruise because of being able to completely unpack my suitcase for the week on the boat. Highlights of the cruise were the afternoon sailing past all the amazing castles along the Rhine followed the next morning by the beauty along the Moselle River. I also enjoyed all of the excursions into the many villages and cities we visited. Each had its own ambiance.

09/19/2019

Service

our tour guide made the difference
Tour

loved the castles and churches

09/19/2019

River Cruise

Service

Excellent service provided by our guide Ozcan Kacar! We would gladly use his services again.
Tour

Castles, Churches and Vineyards

09/19/2019

Not one of Collette's better trips.

Service

Tours off of the riverboat were very disorganized. Info received from front desk changed from day to day.
Tour

Enjoyed the cruise on the Rhine in Germany with all of the castles.

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. We're very sorry to hear you felt some of the tours were disorganized and that you received misinformation from front desk staff members. Your comments will be reviewed by the Product Design Team for this tour so that the overall touring experience can be improved.

Collette Support

02/01/2019

Most beautiful tour.

Service

The entire tour was wonderful. The River cruise, all the tours of each town we stopped in was great. The tour guides were informative and very friendly. Joe Michalczyk was our tour manager and I did not worry about anything. This was our 2nd trip with Collette and we have booked a trip through Joe in June.
Tour

Normandy beaches, The American cemetery, and The home and town and gardens of Monet. Everything was wonderful.

01/22/2019

Amazing trip with awesome people.

Service

Our tour guide Greg was very knowledgeable and friendly. He went above and beyond to make sure our trip was awesome. I thought he was more knowledgeable then the local tour guides. They were good also, but I received more information from Greg. I would hope that Greg would be our guide on our next trip. The staff aboard the ship was incredible & friendly. The ship was beautiful and very clean. The food was too delicious for my waistline!! I would take another trip with Collette anytime.
Tour

Beautiful ship & very clean. Very friendly and attentive staff. Food was delicious. Beautiful scenery. Everything about this trip was my favorite.

01/10/2019

Make sure you can plan ahead

Service

the tour was good, but I wish we had more information before we left. My husband are younger than the average traveler with this tour (mid 40's and fit), and we could have used the additional time in towns to tour on our own (we are not shoppers) if we had more detail of what the city tours would see and where we would be. the guides are great, and the boat is accommodating, but we simply felt we could have gotten so much more of our only visits to so many places had we had better information for planning ahead of time.
Tour

Although this was a very nice tour, I did find many options with better pricing that I feel might have been a better fit. This was the choice due to traveling mates who needed to structure of going through our local chamber. Value for bucks, I didnt feel it was special.

01/07/2019

Excellent; however, we'd prefer more time to explorer cities alone.

Service

Our room was very comfortable, the food excellent, services of all kinds were very good! We had no knowledge of how busy our itinerary would be. If we were to travel with Collette again, I would sign up for a river cruise offering 2 mornings (perhaps a longer cruise) to explorer a city seen the previous day with our Collette tour guide.
Tour

The Heidelberg and Strasbourg Tours were our favorites. More time alone for shopping/touring cities would be appreciated.

01/05/2019

A wonderful adventure.

Service

This was one of the most enjoyable trips I have been on in a long time. Everything was well planned and all of the guides were very familiar with our tours. They gave excellent information about the background of the cities, castles, churches, and answered any questions we had. I would not hesitate to recommend this river cruise for anyone wanting to experience one. The ship and its crew were very accommodating. They took care of any and all of our "wants". Thank you for this well organized adventure!
Tour

I gave a review in the customer experience.

01/05/2019

Everything was perfect.

Service

Yes!!!
Tour

Food was wonderful. Our servers anticipated our needs.

01/05/2019

Service

Yes, to both, we have a trip scheduled to for later this year
Tour

Enjoyed peaceful time on the boat, the entertainment the crew provided and the. Great food

01/04/2019

Beautiful and enjoyable

Service

They took care of every detail. Our guide was wonderful. The trip was relaxing and enjoyable.
Tour

Viewing beautiful scenery, especially the trip on the Rhine where all the castles were.

01/04/2019

I will travel with Colette again.

Service

Ship was wonderful - great room. The food was excellent, loved all the excursions. Air connections worked well.
Tour

Lucern Switzerland - wish we had another day there.

01/04/2019

Service

I definitely would consider Collette for future travel plans. I liked that we were a smaller ship/group than the Viking tours we saw going down the River. There was definitely a sense of cameraderie among all the passengers. The meals were all gourmet, perfectly portioned and prepared.
Tour

I loved sitting on the top deck taking in all the scenery, castles, wineries, fresh air and sunshine!

01/04/2019

Perfect trip!

Service

The quality of the tour guides, the ship, the crew, the whole experience was excellent! Even the weather was good (although warm!)!
Tour

Everything was top notch!

01/04/2019

Best one ever!!

Service

Everyone associated with this tour was top notch and possibly the best team we have had out of the 10+ Collette Tours we have taken.
Tour

The cruise itself has to be the most incredible experience. However the overnight stay in Zurich was my least favorite part of the trip. Too much time on our hands there. Hotel was not prepared to handle the number of people staying there making the service, dinner meal and breakfast a nightmere.

01/04/2019

Service

It was First Class all the way. I have already recommended Collette to several people.
Tour

Same as first answer!!!!!

01/04/2019

Service

Always excellent tour guides and accomidations. Excellent information about area being visited.
Tour

Everything was as expected. The only thing that could have been a little better would be a little more free time in some ports. Possibly the option of having lunch in the town rather that going back to ship for every lunch. Offer guidance back to ship for those opting for lunch in the town.

01/04/2019

Excellent service.

Service

They treated us like royalty. Everyone was gracious, courteous and very accommodating. The tours were excellent and we had the option to just stay on board the ship if we wanted to. It was the trip of a lifetime for us.
Tour

The beautiful cruise through the Rhine Valley to see the castles while enjoying a traditional German meal on the sundeck was the highlight of the trip for us. We also thoroughly enjoyed an optional cruise on Lake Lucerne. The views of the mountains and architecture were incredibly beautiful and peaceful.

01/04/2019

Service

I thought the service was great except for the first hotel we were booked at in Zurich, Switzerland. They just couldn't accommodate.
Tour

Everything was fantastic and our tourguide was great.

01/04/2019

Would recommend to others.

Service

Wonderful trip. Great service by crew and other support personnel.
Tour

Good experience. Only problem was poor wifi connections.

10/07/2018

Enjoyable-Relaxing-Enriching-Infomative-Pleasurable

Service

The Collete tour guides were very competent-professional and respectful. They madeeach and every one like they were the only passenger. The boat was new-2016 and the acomadationswere adequate in space. Food selection good. Boat staff were as equally good. Each port of call was handled by local guides who were informed and their English was excellent. This is my 2nd trip with Collette and I was not disappointed either time. I would recommend them to anyone and I have since return from the River Cruise.
Tour

Guides- Boat- Ports of Call were all great and added to a very pleasurable trip--I am sold on River Cruises and especially with Collette. I recommend you to every one when I get the chance to talk about my trip. Thank you for making my choice the right one when I had so many others I could have chosen.

10/01/2018

Loving River Cruises

Service

I am becoming a real fan of river cruises. The casual pace while cruising, the attention to passengers needs, and the smaller passenger list, are very welcoming. The Tour Manager, Silvia, went above and beyond to make sure everyone was having a good time. The Gentle Walking group really appreciated Silvia's arranging for the slightly challenged of us to have a slower pace. All of the optional tours were outstanding. The only change would be to have a little more time to explore at the various stops. Even if there were fewer stops with more time allotted it would be better.
Tour

The day cruising the Lorelei section with all the castles. Wow, one more off my bucket list. Marvelous!

09/30/2018

Was a wonderful cruise, but could have been better!!!

Service

You could have provided sodas with all meals!! Did not like that you charged for water in the rooms & if we took bottled water on our walking tours, we had to buy that also!! Also, you had no other options for meals, only eat in the restaurant!!
Tour

Every port was beautiful, but a lot of walking!! Enjoyed the gentle walking tours when they were offered!! The canal cruise in Amsterdam was very interesting! Also enjoyed the Black Forest trip!!

Thank you for traveling with Collette on our Magical Rhine & Moselle Rivers tour. Your feedback has been forwarded to the Product Development Team for further review. We appreciate you taking the time to provide us with this valuable feedback as it allows us to identify areas of concern and make the necessary changes.

Collette Support

10/03/2017

Service

Wonderful experience on a beautiful ship,only 2 yrs old! Food choices and presentations were excellent. Tour guides knowledgeable , ****** was the best. always prepared, flexible, available, friendly, experienced. she is a treasure and an asset to Collette.
Tour

variety , quality and affordable

09/22/2017

Service

Luftner Cruises did a great job. Well planned and very informational. Staff and Crew of MS Amadeus Silver II was great, food was excellent...
Tour

Visit to Reichsburg Castle was very interesting, but should have had transportation to/from ship (very long walk). Optional excursion to Heidelberg was very educational and interesting (wine barrels).

11/01/2016

Airfare overpriced and Tour under performed.

Service

Airline (Delta) was bad cramped seats and poor service. We will never fly with Delta again as it was that bad. I literally weigh 160lbs and I had a difficult time getting into and out of what they use as seats. Also the tour was not what we purchased. The Mozart suite was supposed to have an outside deck with two chairs. When we arrived I advised them that this was not our suite as it did not have an outside deck. I was advised that this was all they could offer.

Hello Raphael,
Please accept our apology for the tour not being what you expected. We have forwarded your feedback about the airfare and accommodations to our product and tour leader teams to review. They will use your feedback to improve the tour for future guests. We thank you for your business and hope to travel with you again soon.

Collette Support

11/01/2016

This was a poor trip

Service

Yes the trip was over priced and we did not receive what was highlighted in the brochure. Also airfare was high and the airline (Delta) was the worst experience we ever experienced. They were poor in seating and service.

Hello Jayne,
Thanks for your insight. We have passed along your feedback about the price, airline as well as your expectations to members of our product team. They will use your review to improve the tour for future guests. We appreciate your business and we hope to travel with you again soon.

Collette Support

10/19/2016

The best

Service

The trip was great , good service , clean environment.

05/04/2016

Service

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