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Traveller Reviews

Spotlight on Tuscany

Starting From $1,999 pp*

8 Days • 10 Meals

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    • Service
      It was difficult to add a flight to the itinerary since i was not flying out of the original city. The tour manager was condescending and unhelpful especially toward the end of the tour.
    • Tour
      Again, not impressed with the tour manager. Missed several items on the tour that had been advertised as doing. The leather shop was closed since we went on Saturday. We didn't get to have the tour by boat to Cinque Terme since the weather was bad in the morning - should have delayed it by a few hours and didn't get to have the stop for appetizers and drinks as advertised. The tour manager was not flexible to adjust with weather when we could have had free time in the morning instead of the evening. He rushed us all the time on tour threatening not to give us a bathroom break. There were many things on the tour he should've told us that we had to find out on our on after the fact such as we could have used our train ticket to use the bathroom for free and we could have used the ticket for the cathedral to climb the tower for free. We were rushed through our end of tour dinner. He was in a hurry to get to his vacation with "friends". He didn't help anyone off the bus or get bags. He had us load our bags on the bus to depart. The hotel was ok. The water in the shower was either scalding or freezing. The food was ok for breakfast - same stuff everyday. The welcome dinner was poor. The tour day for Cinque Terme should have been included in the tour not an add on since there was nothing else scheduled for the day - just had to pay more!

    Thank you for traveling with Collette to Tuscany. We're very sorry to hear about your unpleasant experience on tour. Your feedback will be reviewed and a member of the Guest Relations Team will be reaching out to discuss your comments.

    Collette Support
    • Service
      This is my fourth Collette tour and all have been well organized, had a wide variety of experiences and featured a well-versed tour leader as well as local guides. I have been very happy with the tours and will (and have) recommended Collette to friends and family. My one complaint is that the tours have more members than I would prefer. A limit of 20-25 would be better for logistical purposes.
    • Tour
      Every stop on the Tuscany tour had something to recommend it. It is difficult to select a single memorable experience. But I think that serendipitously running into a parade of folks from each contrada, dressed in their medieval garb, waving their flags and beating their drums in the city of Siena was thrilling.
    • Service
      I might buy again depending on itinerary. I would most likely arrange my own flights as this tour had too many stops.
    • Tour
      Our guide, Marco, was intelligent, and prepared. The tour locations were excellent.

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