Spotlight on New York City Holiday

06/19/2019

Great tour leader

Service

Our leader, Phyl, was outstanding. She expertly led a group of forty through the crowds of NYC. She was personable, knowledgeable, and caring.
Tour

The new Liberty Museum was excellent. Most memorable however was the 911 museum

06/18/2019

You said PERFECT! NOT PERFECT! Will not tour again.

Service

Tour guide, Natalie Riegel, was wonderful, friendly/helpful/organized. However, in documents you said we would be taken to dinner, to show, to subway and back to hotel. This is not so. Bus took us to dinner, picked us up and to Broadway show. Natalie told us "you are ON YOUR OWN, to return to hotel after show. Gave walking directions back to hotel." Could not get a taxi. Took pedi cab. This was $60.00 for a few blocks to hotel. This is not acceptable and not what you stated in documents. I am a single woman with my granddaughter. It is 10:30 at night in New York City and we had to go back to the Hotel by ourselves at this time of night. Phantom of the Opera was not understood or liked by my fourteen year old granddaughter. There should be an option. She liked Pretty Woman.
Tour

Additional cost of Greenwich Village and poured rain. Tour guide was excellent and restaurant.

Thank you for traveling with Collette to New York City. We're sorry to hear you were dissatisfied with portions of the tour. In reviewing your documents, it does not state that you would taken to dinner, the Broadway show, the subway and then back to the hotel. If you would like to discuss this further, please contact our Guest Relations Team.

Collette Support

06/17/2019

Most enjoyable!!!

Service

Yes! This was our 4th tour with Collette.
Tour

First day the itinerary should have been reversed as the day was ery busy. Transportation from the shows would be nice.

06/05/2019

Service

The offering was good. I just thought that since this was a senior group, more attention to transportation in the evening could have been better. Especially in a busy city such as NYC.
Tour

The offerings were good and educational.

06/05/2019

Experiência na Big Apple

Service

Atribuo o preço alto cobrado pela Collette às acomodações no Sheraton da Times Square. Já fiz outras excursões a Nova York que foram tão boas quanto ou até melhores do que a da Collette.
Tour

O preço foi excessivamente alto, os cafés da manhã foram apenas bons, não excepcionais como o alto preço sugeriria. Na Ellis Island fomos proibidos de visitar a Estátua da Liberdade, só tivemos acesso ao museu da imigração.

05/27/2019

needed more time at some places like ellis island and 911 memorial

Service

was very good
Tour

they were good but needed more time at places

05/23/2019

Not much of a "guided" tour.

Service

They provided a fairly good balance of scheduled activities and free-time but left us too long on our own at each place where we were dropped off rather than providing a few more stops. They did not provide adequate guidance about other highlights/places to visit and how to go about getting there.
Tour

Collette kept in touch with us prior to the tour. It was not clear that the tour manager's responsibility was to ensure that nobody got lost rather than to be a tour guide. One Broadway show would have been enough, would have rather had much more than a three-hour locally guided tour. I sat in front and really appreciated learning about the area from Vernon, our tour bus driver.

05/19/2019

A great trip and would recommend it.

Service

Great guides. Marc was so efficient and informative. Zora was a lot of fun and told us so much in a short time. Pedro the bus driver was great. Very helpful.
Tour

9/11 museum, statue of liberty, times square, all the sites. Ellis Island , the ferry ride.

05/15/2019

Another fun tour and a check mark off my bucket list.

Service

Collette showed the highlights of New York City. The tour guide was great in showing us points of interest as we toured the city. I know if on my own I would of missed some interesting places that we did go to. Collette is a good resource for escorted tours.
Tour

I seen places I wouldn't have seen had I gone on my own. Marc our tour guide was really a fun ******, pointing out different places, very knowledgeable of the city. My highlight of the tour was getting up close to the Statue of Liberty

04/29/2019

Excellent trip to New York City.

Service

Everything is well organized. Tour was excellent. The tour guide knows her business and took care of every detail Great customer service. I would definitely use this service again.
Tour

I enjoyed seeing the Statue of Liberty and Ellis Island. The Broadway shows were excellent and our tour guides were the best.

04/24/2019

Service

Our itinerary was well thought out. The tour guide was great and helpful.
Tour

Our itinerary was well thought out.

04/24/2019

Heather was very good

Service

first group tour for me so hard to rate
Tour

911 memorialand ellis island

04/19/2019

Worth the money.

Service

Very detailed itinerary. Well thought out. Varied. Lots of different activities.
Tour

The best part of the walking tour of Greenwich Village. It put a face and personality to the city by meeting people on the street whom we talked to about living there.

04/17/2019

Collette is the best!

Service

This is my second Collette tour and both have been excellent. Well planned. Great activities. Great sightseeing. Knowledgeable tour guides. I recommend Collette all of the time.
Tour

It was a well planned, well balanced tour. Plenty of time to sightsee with guides and plenty of free time. The Broadway shows were excellent.

04/17/2019

Service

There were 2 bus loads going and just felt we were left out many times starting with the pre-meeting at Joplin. Our group did not have their papers with info and tags and had to make other arrangements to get them. It was a wasted trip for our pre meeting! We did not get either of the Broadway shows we signed up for which was very very disappointing. That was to be the highlight of the tour.
Tour

The best part was the city tour. Our guide was knowledgeable and fun. We walked to all meals including breakfast and it sounded like the other group had access to the bus more than our group.

Thank you for traveling with Collette to New York City. Your feedback will be reviewed by the Product Design Team in order to enhance the overall touring experience for our guests. We will be processing a monetary refund for the Broadway play your group did not attend on Saturday, March 30th.

Collette Support

04/17/2019

Above and beyond

Service

Phil went above and beyond to accommodate us.
Tour

Phil was top notch leader. She had to deal with some things that were challenging. The people got tickets for wrong date for a show. Phil got us tickets to another show so we saw two in one day. Also, I felt Phil dealt with what I felt was an entitled and obnoxious couple on our trip. She was also, wonderful when a tour member had health issues. My favorite was the shows and food!

04/17/2019

Top 3 trips EVER!

Service

Completely organized in a timely manner, very warm & friendly;very knowledgeable of the area.
Tour

The city tours, the shows!, Stardust Diner, 9-11 Memorial, Statue of Liberty and Ellis Island, Subway tour &Greenwich Village.

04/17/2019

great trip

Service

guide was friendly and knowledable, was very busy with just the right amount of down time to spend on our own
Tour

GREAT SHOWS GREAT TOUR OF Greenwich VILLAGE

04/10/2019

Great tour - lots to see

Service

Overall the experience was great just a few hiccups in the daily routine requiring a few changes or delays. Also, there seemed to be confusion for the trip back to the airport from the hotel between the limo service and our tour guide, but Collette made us whole on what we paid for the trip to the airport. I would consider another tour using Collette.
Tour

Had the opportunity to see a lot of the sights we heard about or saw on TV. I do wish we would have had the opportunity to visit the Statue of Liberty instead of Ellis Island.

01/18/2019

Service

This is the fourth group trip I have taken on Collette and all of them have been excellent. I have two more booked this year and really looking forward to them. The hotels are always great and convenient and the food that is included is always wonderful also. The amount of tours that are included and the local guides have always been good also. All in all a wonderful time was had by all.
Tour

See previous comments . Ellis Island was very interesting . the day we went to 9/11 Memorial it was cold and raining and fit in with the mood of the tour there.

01/18/2019

Service

It was loaded with all great places to see. They gave a great overview as to what we could expect on our trip.
Tour

Our tour guides were amazing. Each knew the area they were responsible for & gave us excellent info on each location we went to.

12/16/2018

Service

Everything was planed very well
Tour

Seeing the Rocketts. However our fist room was VERY small and we needed to have it changed and the hotel wanted to charge us an additonal $250.00 per night. The tour manager was able to have the room changed, without the additional cost. The upgrade was fine.It would have been nice to tour a TV studio, as long as we were in New York city.

12/16/2018

Loved all the highlights squeezed into three days!

Service

Except for the terrible miscommunication between the airline and limo service on arrival, the rest of the tour was wonderful.loved all
Tour

Very moved by 911 Museum and LOVED ***** Boots!

11/01/2018

A great achievement

Service

You expect the very best from Collette, so enevitably very high standards need to be maintained to keep customers totally happy. Somethings are beyond Colette’s control. The tour content was excellent. The pace was a bit hectic, but we achieved a lot. We couldn’t have planned and organised a better trip ourselves.
Tour

Ellis island was the highlight for me. It is a unique experience to see the photographic records of how a nation was populated in its infancy. The human stories triggered many thoughts and feelings.

10/31/2018

Service

excellent tour could do with a slight change as it became very tiring for older members due to the early starts and full days. tour guide very good could have been a little smarter. sadly the transfer after two hours in immigration was the worst we have ever had, he wanted to charge us waiting time, was constantly texting on his phone almost crashed twice, then his kids rand and were shouting on the phone poor indeed, but not collettes fault. on the return so different smart pleasant wouldn't take a tip as he said it was included how refeshing
Tour

very good tour great content could do with a slight change

10/25/2018

Service

Collette is usually a sure bet for escorted travel the service pick up from our home was very timely. The transportation to our hotel in New York was comfortable and the driver was competent. Our driver home from our airport was friendly but weaved on the road so much so it caused concern to myself and fellow travelers.
Tour

Our Collette tour guide Matt was fun and full of information, it was obvious he loves New York City. Our local tour guide was outstanding, he escorted our (extra pay) tour of Greenwich Village which was one of my favorites.

10/24/2018

Service

Bus driver was great. They always amaze me how they can manouver around everything. Tour guide was fine. Trip was what I expected. Would have liked more time at the 911 Memorial and museum.
Tour

Was what I expected from the description in the book.

10/03/2018

Service

Our whole experience was wonderful. The hotel, tour guide, coach driver, sites and shows were great. The only thing we were disappointed in was the food choices at one of the restaurants. We would and have recommended Collette to several of our friends and yes we definitely will book other tours with them.
Tour

We saw everything we wanted to see the first time in NYC. It was nice to have some free time to see sites that weren’t included on the tour. Ellis Island and seeing The Statue of Liberty up close were our favorites. I liked also that we were picked up at our house, airport to hotel and on our return brought back to our residence which was all inclusive. Also shows and 5 meals were paid for which made it really nice.

10/03/2018

Our New York Visit

Service

Departure/return sedan service on time. NY arrival good with tour guide very welcoming at hotel. Tour inclusions very enjoyable and tour guide was helpful in recommending ways to use free time. Overall a great experience.
Tour

We were able to see and experience many NY highlights, which is exactly what we wanted. Good meals, entertainment and people.

09/26/2018

NYC weeken tour

Service

Would recommend Collette to friends and family.
Tour

never been to NYC highlight although sad, the 9/11 memorial should not be missed.

09/26/2018

Know what vouchers/and short walk really entail on this trip.

Service

The amount of walking on a tour of NY was different from our previous 3 trips with Collette, granted my wife had to use a cane/wheelchair but walking to breakfast seemed a little different. Vouchers to be used by us, and having to negotiate with the restaurant staff/management for the type of menu and price was an issue for us and some or our fellow travelers. Tour guided did her best under the rules she was given.
Tour

Broadway show Phantom/tour of Grenisch village

Thank you for traveling with Collette to New York City. Your feedback has been forwarded to the Product Development Team who will use your comments to enhance this tour for our future guests.

Collette Support

09/05/2018

Service

The play was an additional cost of $85.00 but not sure why. The tickets were marked $109.00. What was the cost of the other plays? The seats were off to the side so couldn't see the entire stage. Limo ride was seriously a train wreck. Two hours at the airport trying to get assistance from Chris Limo and Colette who told us they were busy. Chris Limo said the driver wasn't answering his phone. This cost us two hours, a $20 tip to the man working at the garage who got us water so we wouldn't miss our driver that never came. Then we contacted Lyft because we were tired and so hot waiting both in the luggage area and then garage as directed by people on the phone. Thank goodness our Tour Manager was great. She is very professional, considerate of all and a bright and personable person.
Tour

See previous. Please improve on limo service or don't make this an option. Vary the trip to include other sites such as Brooklyn, Intrepid, museums, Central Park. Other restaurants Serendipity, Restaurant in the park, etc.

Thank you for traveling with Collette to New York City. A supervisor from the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

09/05/2018

Service

The limo ride from the airport to the hotel was the worst I have ever had. You set us up as a shared ride and the other party was an hour behind us. I ended up taking a lyft from after waiting 2 hours. The tour manager was great. I also paid an up charge for tickets to Waitress. The seats were way off to the left of the stage making them partly obstructed. Further the tickets had a face value of $109 and I paid $85 of that amount, so I think I did not get the value for my tour price of two Broadway plays.
Tour

You hit the highlights of New York

Thank you for traveling with Collette to New York City. Please accept our sincere apology for your on tour issues. We have processed refunds for your additional transfer expenses and will forward your additional feedback concerning the Broadway plays to our Product Development Team. If you require further assistance, please contact Collette Global Headquarters.

Collette Support

08/02/2018

Service

everything was right and on time
Tour

just what i wanted for my trip

08/02/2018

Well worth the money it cost.

Service

Loved our tour guide. It was well planned and very enjoyable
Tour

Visiting the Statute of Liberty and Ellis Island. The best was the 911 Memorial. It was very humble experience.

06/13/2018

Excellent

Service

Very well organised trip. Seeing and staying in a large city such as New York can be very tiring, but knowing that there was a coach on hand all the time was very reassuring - negotiating the traffic was another matter though. Limosine pick-up service was very good in the UK and being picked up from our New York hotel to take us to the airport, however being collected at JFK to be taken to our hotel, he was nowhere to be seen as apparently we were too long coming through passport control and he didn't wait for us. We had to find our own way to our hotel.The tour manager was excellent throughout the trip (heals re-embursed us immediately for our taxi fare) but can only be commended for his help and advice throughout the trip.
Tour

Sad to say but the most memorable experience was the 9-11 museum

06/10/2018

Service

Excellent service! Great communication, personable and patient tour managers and transport drivers.
Tour

Loved the subway ride and Greenwich Village walking tour. Loved the broadway shows.

06/06/2018

Had a great time.

Service

Everything was outstanding. The transfer service at both airports, going and returning, was fabulous. The dining experiences were great, the atmosphere in all places were inviting, the people at the restaurants were kind and helpful. Wesley, our tour guide, was patient, helpful, and respectful. I would love to take another tour with him. We saw everything we wanted to and will feel comfortable going back by ourselves; which is exactly what we wanted with this trip.
Tour

This trip was exactly what we hoped it would be.

06/06/2018

Good time

Service

The tour was fun and we were well cared for.
Tour

My only complaint was that the literature and person I spoke to at your headquarters lead me to believe both musicals were our choice. This was why one of the main reasons we chose the tour. However the group tour required a premade choice of a musical we had both seen before, in fact my daughter’s third time. There were so many other fun ones we could have chosen from. My favorite thing was the musical ***** Boots!

06/05/2018

Service

Everything was well organized and met expectations. Recommend to others to explore and enjoy the attractions offered in the Spotlight to New York package. You will not be disappointed.
Tour

9/11 memorial and 9/11 Museum.

05/17/2018

"TOUR MEMORIES OF NEW YORK"

Service

THE EASE OF BOOKING THE TOUR TO NEW YORK CITY, IS A WELCOMED, STRESS RELIEVER. EVERYTHING, FROM YOUR FRONT DOOR TO THE RETURN, IS TAKEN CARE OF BY THE COURTEOUS AGENTS, IN LESS THAN AN HOUR ON THE PHONE. THIS ALLOWS YOU TO CONCENTRATE ON THE PERSONAL SIDE OF YOUR TRIP. THE PROFESSIONAL DRIVERS, THE FIRST RATE HOTELS AND THE KNOWLEDGEABLE, TOUR GUIDE MANAGER, TOM DENTINO, MADE ME REFLECT ON GOING BACK.
Tour

NEW YORK CITY IS A VIBRANT AND EXCITING PLACE. ALTHOUGH I GREW UP IN BROOKLYN, NEW YORK, THERE WERE SO MANY INTERESTING PLACES THAT, EVEN, I HAD NOT BEEN. THE RESTAURANTS, THEATRES AND THE SITES/SOUNDS, WERE ALL GREAT. I, ESPECIALLY, LOVED THE, ENERGETIC, "JERSEY BOYS" SHOW AND THE TOUR OF ELLIS ISLAND, WHERE SO MANY VENTURED INTO THE UNKNOWN.

05/10/2018

Service

All in all our trip was wonderful. On the trip back from Ellis Island when we got off the ferry we could not find our tour guide. He had not told usher to meet him. We looked all over for him could not see him or his flag, we went to where the buses were and did not find him. We called him 3 times with no answer so we took a taxi back to hotel at a cost of $30. He finally called us but was not too concerned.
Tour

Loved the 9-11 Memorial, Ellis Island and the Broadway shows.

Thank you for traveling with Collette to New York City. Your feedback has been passed along to the Tour Management Team who will review these comments with your tour guide.

Collette Support

05/10/2018

See about about late check-in time.

Service

It was a good trip EXCEPT for when we arrived at the Sheraton Hotel in New York about 5 pm after a long flight and were very tired and then we were told our room would not be ready until 10 p.m. That is unacceptable!! We got no rest that evening and started out the trip the next morning very tired. I have never heard of check-in time being at 10 p.m.
Tour

Being together with long time friends

Thank you for traveling with Collette to New York City. Your feedback has been forwarded to our Product Development Team. Your comments will be used to enhance this tour for our future guests.

Collette Support

04/13/2018

Fun time in NYC. Great value.

Service

Great planning and value. The tour manager was courteous, professional and took great care of us.
Tour

9/11 memorial, Ellis Island and Broadway shows were fantastic.

04/11/2018

Service

The tour guides and bus driver were very knowledgeable and efficient. Everything we did was within walking distance of the hotel, the shows, restaurants, etc. The tours to Ellis Island, Greenwich Village and city tour were informative and all transfers were smooth.
Tour

We went to our own show the first night (Waitress), I think the shows included with the tour could be more up-to-date. We saw Jersey Boys and Chicago, they were very good, but dated.

04/11/2018

Spotlight Tour of New York City was the best, and makes me want to go back.

Service

Collette's office staff, accounting, and transportation arrangements were the best and made our trip the best. We enjoyed our accommodations, the sites visited, the tour guides, restaurants, shows, and the total experience.
Tour

I thoroughly enjoyed the Broadway shows.

01/01/2018

New York City Tour

Service

Great guide, and great tours/activities!
Tour

Ellis Island and Rockets Christmas show

12/24/2017

NYC Trip to experience the Christmas Season was great!

Service

The tour was just what my wife and I wanted in NYC. It hit the all the things that we wanted to do. The play ***** Boots was great. And breakfast at the Stardust Café was a unexpected high point.
Tour

Great Value, staying at the Time's Square Sheridan was great. It was so convenient as a starting point for our free time walks.

12/24/2017

Service

The leader **** was wonderful and everything went smoothly wherever we went. Our bus drivers were also expert in the traffic! Loved the free time so we could discover and do what we had on our bucket list-like skating at Rockefeller Plaza. A wonderful holiday experience.
Tour

My dream was to skate at Rockefeller Plaza and I did it! Also loved the breakfasts in the diners, especially Ellen's Stardust-what fun, what talent! The play "***** Boots" wonderful and the Rockettes really got me in the Christmas mood

12/24/2017

Excellent work by all involved in our trip

Service

It was the best. Started with the folks that worked with us prior to the trip. They were knowledgeable and very helpful in getting us ready. Upon arrival and departure the transportation service was excellent and helpful. During the tour we can not say enough good things about our tour guide, ****, and our bus driver ****. **** was always ready with everything needed, watched over all of us, provided great information about the city and was pleasant in every way. ***** was excellent in being where needed, on time, with a smile and best driver.
Tour

With all the help we received it was money well spent

10/11/2017

Service

Organization, beginning to end was seamless. Tour Director was efficient, responsive, available. Guide and just one optional tour was perfect. Terrific location. Door-to-door service - especially to NYC - great bit of pampering..
Tour

See above. Forgot to mention that choice of plays was excellent benefit.

10/02/2017

Service

We were looking for tour of NYC to include 9-11 memorial, city tour, a Broadway show. Included all that and few other things. We also had some time for free style touring.
Tour

same as above, 9-11 is very impactful time.

09/27/2017

Exceeded expectations

Service

Loved the tours and the guides were wonderful.
Tour

Loved Ellis Island, but really needed more time there.

09/21/2017

We were able to see everthing that we had wanted to see in New York City

Service

Excellent tour guide, Tracey! Very good choices of plays.
Tour

Met all expectations and then some of experiencing New York City

09/20/2017

Super experience with excellent guide to an exciting destination!

Service

I loved the home pick up to the airport and then back home at the end of our tour. I have not been on another tour that does this. Please continue. Our hotel was very comfortable and had a great location. I can't heap enough praise on our tour guide, Tracy. Just excellent in every way. The tour bus was very nice as well. The whole concept of Spotlight on NYC was a great one. The diners were fun for breakfast....... Starlight Diner with singers a bit much in the morning though. The other restaurants were fine..... it was nice to have several choices. If I have one suggestion..... that first day was kind of a killer with the early time to commence the tour..... followed by the play. It would be nice to add another day , so it would be a little more relaxed. The other days were fine. LOVED the Hi line and the Chelsea Market. More time there would be nice. The plays were absolutely outstanding. Liked the idea of a matinee and a night time production. We will continue to travel with Collette! Wish we could clone Tracy for our next tour with you to Portugual!
Tour

Overall detail on taking guests to Broadway plays.

08/25/2017

Service

The activities were paced just right. Our tour guide *personal details removed by Feefo* was excellent!
Tour

Great fun trip and nice way to visit New York!

08/09/2017

Great trip, saw lots of sites and great food.

Service

Everything went as planned. I would definitely use their services again.
Tour

Saw numerous sites as scheduled and tour guide was excellent.

08/07/2017

Service

The trip was well organized, and we loved our Collette tour guide, *Personal details removed by Feefo* The door-to-door transportation definitely eased a lot of tension.
Tour

We loved the trip, and have too many favorites to name. We would have liked to choose our own Broadway shows.

07/31/2017

FANTASTIC !!

Service

We LOVED this tour of New York city !!! It was everything plus that we wanted to do and see. Our tour guide, *personal details removed by Feefo* was absooutely amazing!! He had alot of older people to deal with and he showed extreme patience and was helpful to all of us!! We plan to do the tour again !!!!
Tour

WE LOVED EVERYTHING !!! We were the best tourist ever !!! It all was fantastic !!!

07/28/2017

Service

I have taken 7 tours with Collette, so I probably will again. Never had problems with the service
Tour

Enjoyed the Ellis Island experience and the 9/11 Memorial. Hotel, while rather basic, was centrally located.

07/12/2017

Wow, so much to see and do, fun people, fabulous trip. Thank you Collette!

Service

The Tour Guide was gracious, kind, competent and very knowledgable. The tour was wonderful, so much to see, so little time. LOL. One or two suggestions: the bus was not designed for touring, the windows were too small to see the high buildings. The driver was excellent: competent and helpful with my walker. ALSO for a New York tour, the morning was so rushed in terms of being able to see important places, even from the bus. Perhaps the World Trade Centre and 9/11 tour could be set for the next day with the Statue of Liberty and Ellis Island. All 3 are iconic New York/American sites. The Broadway shows, restaurant choices and atmosphere of just being in New York City was terrific. P.S. I also learned that I can travel alone quite confidently. Thank you.
Tour

Almost perfect. Great tour, loved the history, I have about 6 favourite moments. The hotel was great--but I'm more of a Motel 6 girl.

06/16/2017

Too Much Jammed Into One Day

Service

The tour director was excellent -- I don't think you could have had anyone better. However, I think you need to let travelers know the itinerary before the time of arrival. We arrived at the airport at 3:30 and because of problems with the car service provided by Collette we did not arrive at the hotel until 6:30 -- and by that time totally exhausted. Had to get settled in the hotel and find a place to have dinner. Then we find out that the tour begins the next morning at 6:40 AM and then we did not arrive back at the hotel until 11:30 pm. A totally exhausting day. If I had been aware of the schedule for the first day I may have gone a day early to be fully rested to such an exhausting day. A 16-17 hour day of touring is too exhausting for anyone -- regardless of age.
Tour

No comment -- No comment zzzzzzzzzzzzzzzzzz

06/07/2017

Service

I loved that choices were available for shows and restaurants. Our guide, *personal details removed by Feefo*, was wonderful. He went above and beyond in making sure everyone knew their way to get to where they were going, especially when we were walking. A very detailed person!!
Tour

The 9/11 Memorial was unforgettable!!

06/07/2017

Thanks Collette - we will tour with you again!

Service

I really enjoyed the NYC tour. It covered a lot of territory, but also provided time for us to be on our own. *personal details removed by Feefo* the tour guide, was extremely attentive and made the trip all the more enjoyable.
Tour

The trip was very smooth, covered a lot of territory, stayed on time and *personal details removed by Feefo* was an excellent tour guide

05/31/2017

I was very disappointed.

Service

I was disappointed that the tour did not include such sites as the Empire State Building, Grand Central Station, the UN. The Intrepid Aircraft Carrier Could have been an option. Ellis Island should have been an option. Also the 911 memorial should have been an option. I have a feeling that the Restaurants we went to did not care for tours. (Tips?). Knowing what I now Know about the tour, I would have passed on the above mentioned sites and paid extra (Bus Tour) to see and tour Famous New York Sites also mentioned above. The Plays were Excellent.
Tour

As I have stated, famous New York Sties were not included.

Hello Philip,
We appreciate your feedback. We have passed along your experience to our team for review. They'll use your insight to improve the tour for future guests.

Collette Support

05/19/2017

The sightseeing, food, hotel and tour guide--all great!

Service

Yes, I would book another Collette tour. I had a great time in New York, but may look for a more relaxed pace next time. I also left an evaluation w. *Personal Details removed by Feefo* who made the experience a lot of fun.
Tour

Several memorable experiences: Ellis Island, One World Trade Center, Museum of Art.

05/17/2017

united airline poor-NJ pick up v.bad-Ellens b/fast v.good-other b/fast poor

Service

Generally the tour was very good, and a lot packed-in, in the time. We were very disappointed not to have been taken to the iconic Brooklyn Bridge. However, the shows,hotel,guides & tour organisation was good. UNITED airlines was poor, probably worst of any airline we have ever used, including budget airlines !! The pick-up from NJ Airport was very bad, driver was operating / speaking on 3 different phones constantly, with no information on our journey of points of interest etc..also dropped us off about 200 yards from our hotel entrance..(not what we were expecting) The only other gripe was our breakfast at COSMIC...grumpy old man served us, I use the word "served" advisedly...and the food looked tired, as though it was re-heated, and tasted accordingly...un-appetising !!! Our tour guide (Personal details removed by Feefo) and city guide (Personal details removed by Feefo) were excellent, both with a good sense of humour, and the right amount of local information. We will of course try to use Collette again, and recommend them to our friends and family. PS. Your gratuity information was still causing confusion amongst fellow travellers on this tour. It needs to be sharpened up and made much more succinct / clear. Thank you.
Tour

There are other tour operators that do this tour on a more competitive basis Ellis Island + Statue of Liberty also Ground Zero + Broadway

Thank you for sharing, Peter! We'll be sure to use your feedback to improve the tour for future guests.
We appreciate you and look forward to traveling with you again soon!

Collette Support

05/17/2017

Service

Great program of events, Excellent tour guide in (personal details removed by Feefo) Just enough free time and great meals I am promoting this trip
Tour

The 911 experience and the on time buses to take us

05/17/2017

Service

Service was excellent. Only wish the tour had been longer.
Tour

Too short. Loved the tours of the city but would have liked to been able to get off tour bus more and explore various sites. Needed more options during free times.

05/14/2017

Service

Personal attention to specific problems was given on a regular basis. Tour director, *Personal Details removed by Feefo* was outstanding with compassion & patience, humor & energy.
Tour

This tour was my farewell to New York. It included places I needed to see: Ellis Island and the 911 memorial and museum. It is impossible to provide one memorable experience. Spotlight on NYC was 5 days of an emotional roller coaster.

05/13/2017

New York, time of my life !

Service

For sure!!!! We loved our NY your!!! We saw everything we wanted and more!! Our local tour guide was wonderful, and our guide for the entire tour was amazing !!! He had slit of older people and was there for everything they needed at the drop of a hat !!! Superb !
Tour

Could never choose one thing.... the entire tour was amazing !

04/20/2017

It is true - the City Never Sleeps

Service

The tour was very well organised; excellent Guide; everything well planned to maximise the time in New York
Tour

Visiting the observation floor in the One World Trade Building. The free time planned in the tour enabled me to do this.

04/19/2017

Service

The Tour Manager was so helpful; the hotel was well located. The meal options were great except for one dinner problem.
Tour

memorable experience was the 9/11 museum

01/02/2017

Great value for the money!

Service

The trip was a perfect match between scheduled time and free time to explore the city. Great value for the money.
Tour

One of the highlights was the city tour. This gave us many ideas on what to see.

01/01/2017

NYC was good. A lot to take in. For someone who had never been to NYC I bel...

Service

NYC was good. A lot to take in. For someone who had never been to NYC I believe there was too much free time. A new person needs to be guided so they know where and what yo see.
Tour

Lights and decorations in store windows were beautiful.

01/01/2017

We were well taken care of and got to see a lot of places by being on the t...

Service

We were well taken care of and got to see a lot of places by being on the tour.

12/27/2016

I felt we had a great deal of free time which could of been filled with mus...

Service

I felt we had a great deal of free time which could of been filled with museum visit or other tourist attractions such as the Empire State Building.

12/26/2016

There was a little confusion about the show selection. It may not have bee...

Service

There was a little confusion about the show selection. It may not have been Collett's fault.
Tour

Rockets Christmas show. Don't keep asking for more

12/18/2016

Bad service by Collette US

Service

need more time at 9-11 site
Tour

lighting of Christmas tree, made good friends, with fellow trip members.

Hello,
Thank you for sharing your experience on tour. We have shared your desire for more time at the 9-11 site in New York City and have shared that with our product team to review. They will use your feedback to improve the tour for future guests. We appreciate your business and hope to travel with you again soon!

Collette Support

12/18/2016

It was my third time in New York and I think I could have put a better tour...

Service

It was my third time in New York and I think I could have put a better tour together than your service.

Hello Maria,
Thank you for reaching out about your recent tour with us. Please accept our apology that it was not up to your standards. We'd love to hear more about your tour and what you feel we could improve on.
If you would like we could set you up to talk with one of our customer care representatives to hear more about your experience. Please let us know if you would be willing to do so.

Collette Support

11/10/2016

I would recommend this tour to others.

Service

Our tour guide was excellent.We visited places I really wanted to see.
Tour

The Statue of Liberty, Ellis Island, and 911 museum.

11/09/2016

Top expensive. Mediocre choices

Service

Could have done better on my own. Being abandoned at the airport set a poor start to my vacation.
Tour

Too expensive for what I recieved

Hello Cameron,
We appreciate your feedback. We have passed your review along to our product and tour manager teams to review. If you have any additional feedback let us know and we can connect you with a member of our customer care team.

Collette Support

10/27/2016

Simple enough above

Service

We have traveled with Collette before, and this trip was not as well handled.
Tour

Trip was not as smooth and informing as previous trips with Collette. Step on guide was less and good and timing was not sufficient.

10/26/2016

Travel in style and safety

Service

Paul and Bing were warm and professional. The bus was clean and beautiful. I felt we visited many places I hoped to see. Thank you.
Tour

The Broadway shows were thrilling to me, and weaving thru the streets in that big bus was fascinating-loved the 911 memorial and going to the Metropolitan Museum. Our tour included wonderful dining and fun.

10/26/2016

We enjoyed the trip, guide was very helpful, got value for our dollar

Service

our guide was excellent, items were on time and enjoyable. Hotel was outstanding, Beautiful on Broadway was the icing on the cake.
Tour

Beautiful on Broadway, location of hotel, quality of out trips

10/26/2016

Awesome job by Collette

Service

Liked all the siteseeing and shows plus the sites we visited

10/26/2016

Excellent experience!

Service

The experience was well planned with an excellent tour guide. We would not tackle New York city any other way.

10/18/2016

Driver and tour guide were great and airport pick ups were on time

Service

Did not visit all attactipns listed in collettes brochure like chinstown empire state buliding little Italy
Tour

We liked plays,and how the tour was organized and that we had free time but a planned dinner before a play did not happen restaurant was not ready for us and we had to leave for the play before dinner was served. Not enought time at centeral park, 911 and elis island

10/13/2016

This is a great tour at a great price: fast-paced, just like New York City,

Service

Excellent tour all around. Hotel location and amenities. Awesome tour manager and delightful coach driver. Very good restaurants. Theatre options. Transfers. Everything!
Tour

9-11 memorial was emotional with plenty of time

10/12/2016

Excellent highlights of NY. Local tour guide, Susan, was friendly, courte...

Service

Excellent highlights of NY. Local tour guide, Susan, was friendly, courteous, and very helpful. The bus driver, Ming, also was very friendly, and courteous.

10/12/2016

Great overview of New York. Hit most of the highlights. Good choices on hot...

Service

Great overview of New York. Hit most of the highlights. Good choices on hotel and eats.
Tour

911 site and tour; could have spent more time there.

09/21/2016

Service

Our tour guide and tour guide driver were both excellent and made the trip very enjoyable.
Tour

Most enjoyable restaurant was on our last evening. The drive around the city with our guest guide was very informative. The plays we would prefer more current even if they might be considered off Broadway. Something new like a sports event would be great hockey, baseball or football. Also, the Brooklyn Bridge or Intrepid would be great. Meals we would like lighter fair Shake Shack or Serendipity would be different. there is so much to see in New York we want to go again but different things to see and do. Also, the rooms are small so maybe a Manhattan Club type hotel.

09/21/2016

Service

Very efficient and knowledgeable guide. Loved the tour. Almost like a whirlwind tho!!! Would do it again in a heartbeat.
Tour

So many hard to choose. Ellis Island, The Statue of Liberty and the World Trade center memorial were the highlights I suppose. The location of the hotel was very much appreciated as we were able to walk to many attractions and found it easy to find our way around.

08/31/2016

Service

Very Organized

08/18/2016

Service

Airport to hotel ride late(waited 45 minutes). Called twice to check on status and I was told he was on the airport property but he was not.

08/12/2016

NYC--A brief but inclusive tour of the city and highlights that I would not have been able to access easily on my own.

Service

Easy to reserve and the pre-trip information very helpful. Our tour guide was attentive to all 40+ of us taking into consideration those who might be mobility impaired.
Tour

I most liked the stop at the new 9/11 Memorial Museum. I took an extra fee narrated tour which further enhanced my visit. I would recommend that to obtain the full impact. Also, enjoyed a morning stroll in Central Park with our local guide for the morning (Phil) who was a repository of information about NYC sites we saw after that. I loved his guidance. The ferry to Liberty Island and Ellis Island was wonderful too.

07/06/2016

The Big Apple - Awesome Trip

Service

Fantastic trip. Group setting let us access areas at times that would have been difficult if we were traveling alone. Superb tour group leader. Unflappable and really knowledgeable. He made us all feel safe and excited about the planed activities. This is an affordable way to pack a whole lot of activity into a few days with all of the details of organization and time management left to Collette. We will definitely be looking at future tours. Thanks!
Tour

The 911 Memorial Museum was breathtaking and I doubt we would have waited through the many hours long entry line on our own. Collette had us in the back/side door reserved for groups and we hardly even slowed down at the door. Thank you for that.

06/24/2016

Service

Excellent!
Tour

Collotte's NYC tour was terrific. I could easily have spent a week there. Mark, our tour manager, was friendly, professional, and knowledgeable. Restaurants and Broadway choices were very good.

06/22/2016

Service

Another great travel experience with our favorite travel company. We decided to visit New York as a personal celebration of our 51st wedding anniversary, and the first thought was to "call Collette" since we have traveled with them many times before. The agent helped us set up the trip, including our choice of airline connections, and we never doubted that the trip would be wonderful. And it was.
Tour

The tour was excellent in every respect! Our CarsCo driver met us on time at the airport and delivered us to the hotel by dodging afternoon freeway traffic, providing a guided tour of Queens along the way. Mark Godin, our Tour Manager, met us at the hotel and recommended that we explore Rockefeller Center and Top of the Rock while he took care of checking us in to our hotel room, thus extending our tour by a full afternoon. This extra service is only one of the ways in which Mark enhanced our tour by adding tips and suggestions for individual choices along the way. We experienced so much more of New York than we thought possible in this short weekend tour, partly because of the itinerary choices made by Collette and in large part through the personal service provided by Mark Godin.

06/08/2016

Loved it, would recommend it to everyone!

Service

Loved the trip! The guides were very good! The restaurants were excellent! Loved the Stardust, and the Stagecoach did a magnificent job in feeding the group at the last minute. Mark handled the situation expertly! I enjoyed all the sightseeing, and tours. This is one of the best tours I have been on. I would definitely recommend Collette to anyone.
Tour

I enjoyed Central Park the most. We took a rickshaw ride on our own through the park! I would recommend it! I would like to see the tour of NYC that is done on the bus moved to one of the sightseeing buses. Difficult to see what the guide was talking about when you sit in the middle or on the aisle. Ellis Island was special! And St. Paul's was very good. And the Broadway plays were a lot of fun! And I loved the people on this trip!

04/28/2016

Collette's professionalism and efficiency in booking my itinerary made for a worry free trip.

Service

It was my first trip to NYC and this tour itinerary offered a good opportunity to experience the major attractions. Collette's website was informative and the travel agents were helpful in making all the arrangements. I felt I was in good hands and felt confident everything would be taken care of.
Tour

Tour manager,was knowledgeable and very personable. He was always upbeat and made the trip a lot of fun. Our local tour guide, was very informative and had a great sense of humor. He made the day entertaining while seeing all the sights in NY. Experiencing the city's rich history and culture was very memorable. And it was great to meet other folks in our tour group. I love NY and would like to do a return trip in the future. The New Amsterdam theater was fascinating! And Ellis Island and the 9/11 Memorial gave me a depth of appreciation for the hardships and sacrifices people made to make our country great.