Sunny Portugal

well coordinated daily trips, good choices of hotel locations, warmest, friendliest and well informed tour managers

mentioned it in the previous statement

We had an excellent tour guide, Maria.

We went to so many interesting places each day...good optional choices, too

Collette responded to questions very quickly. You planned a fun, interesting, and yet relaxing enough tour. When our plane was delayed in Paris because of mechanical problems, I called the emergency number and transportation was arranged for the much later arrival. Our tour manager was organized, knowledgeable, and fun. Great tour.

Seeing cork trees being harvested and learning about and seeing many products made from cork was an interesting highlight.

We'd definitely travel with Collette again. The trip was well organized, the hotels were lovely, the guide, *Personal Details removed by Feefo* , was fabulous - friendly and full of information. The tour took us to some places we would never have found on our own.

Loved Portugal and the historic places we visited.

Tour manager was well-organized, thoughtful and kind. Liked having exploring time at several locations.

Liked the blend of historical and present-day Portugal. Enjoyed the tours of the cork factory and the tile factory.

COLLETTE DID A FANTASTIC JOB, RIGHT DOWN TO THE LAST DETAIL. OUR TOUR DIRECTOR WAS FUN, PROFESSIONAL AND VERY KNOWLAGABLE.

THE VALUE OF THE TOUR WAS PERFECT FOR OUR BUDGET

I would travel again with Collette, well organized

Well planned tours, hotel and meals were great

I absolutely loved the tour. Portugal was beautiful, prices were reasonable and food was excellent. (personal details removed by Feefo), our tour director was fantastic. She was so kind, organized, knowledgeable with a great attention to detail. She even remembered my birthday. I was disappointed with how my flight was booked. The person who booked my return flight from Lisbon to Portugal allowed us 1 hour to get through customs and catch the connecting flight back to the US. I mentioned this to the costumer service agent and to (personal details removed by Feefo) and I was assured "everything would work out fine" I am a frequent traveler, and know from experience many things can happen with connecting flights- However, I trusted the information provided to me. I ended up missing my flight- (there was some sort of problem in customs) I arrived home 12 hours later than scheduled arrival time (with no luggage.) I was fortunate. My fellow travelers from the SF bay area- made their flight only to be held on the plane for two hours before it was decided they would cancel the flight. I think Collette customer service could have done a better job booking the flight. This was nerve wracking experience after a wonderful trip. I do realize things happen that are out of our control. If we were allowed more time for connecting flights it would have lessened our anxiety. We were concerned about a potential from the beginning of our trip. My advice- use a more customer service oriented airline ( no Delta or United ) and make sure there is enough time to catch connecting flight. It was at the back of our mind the entire that there would be a possibility of us not catching our connecting flight.

Portugal is beautiful, food was great tour director (personal details removed by Feefo) was wonderful - really wanted to make sure we had a good time. Very difficult to manage 30 + people. Well done!!!

The tour guide had physical limitations, which definitely affected the activity level and pace of this trip. Although she knew her stuff, I felt that we were treated like children. In a large group like that, it would be nice to get a little information about the others in the group. We never had any introductions other than names in a packet.

Enjoyed the visit to Fatima.

Excellent travel experience with comfortable accommodations, meals, and timely day trips. History of the country was highlighted and local attractions were an interesting addition to the beautiful sea coast.

Tour of the cork factory and tile factory were very educational.

Overall, our trip to Sunny Portugal was very good. Flights, connections, pick-ups, transfers, hotels, meals, guides etc. were as we expected from our past trips with Collette. A few things could improved upon. 1.Our incoming flight to Portugal from Heathrow was right on time, however, it was scheduled to close to the beginning of our tour. As a result, we arrived a bit late to our hotel. We missed the orientation meeting and missed going on the bus to the restaurant with our tour group to the welcome dinner. We had to take a taxi there and arrived late. We paid for the taxi ourselves and asked our tour guide, **************, if we could be reimbursed but no compensation has been made as yet. It was not expensive (4 euros and 60 cents) but we felt it was the principle of the matter that was important. 2. Both of our optional tours were cancelled. We paid in advance and yes a full refund was given. I realize this is always a possibility that they may be cancelled for a number of reasons. However, the Portimao cruise, museum and dinner tour that was to take place was cancelled as the company did not have an up-to-date license for operating the boat. Isn't this something that should have been addressed well before we arrived? Perhaps another company could have taken us. We hope to book another tour with Collette. Hopefully, these small issues can be taken care of and improvements made for next time. Rea Staples

- group dinner at Lagos restaurant - Madeira Is. extension

I loved the tour! the tour guide was excellent, sites covered were comprehensive, hotels were wonderful, bus was comfortable!

I loved the trip to the Algarve and the small bout ride into the caves!

Great trip. I met lovely people and had a great time.

The tour was rated an activity level of 2 to 3 but this was way under rated. The group was 99% seniors and the activity was more of a 4 or 5. Not enough free time to rest.

The locations we went to were great but we never got more than an hour to visit each one. We arrived very late to Sintra and only had about 40 minutes and this was the area I wanted to visit the most.

thorough knowledge of the trip, quick response to questions, good information flow and follow-up reminders.

The hotel change make in Algarve was to all inclusive hotel and not near a town thus was not what we wanted. Have done previous collette tour and Caravan tours and did not have this issue. the rest of the tour was very good.

Considering the the short trip having a hotel change that affected a full day of seven actual tour dates was signficant.

Because of a hotel change, we were stranded in an area with nothing to do. The hotel was lovely, but there was no sightseeing opportunity without taking an additional tour, no cafes, no shops. As the trip was expensive, that day was an expensive waste of time.

Too much time in some areas, not enough in others. Evorra--too much time. Sintra--not enough

Every interaction was precise and helpful/

We enjoyed the tour and the tour manager (Maria) was terrific, however we consider the hotels we stayed at (Vila Gale chain) more like three star hotels vs. the 4 stars that were displayed at the hotels.

We did not see enough of Lisbon, would like the hotel there instead of cascais! Sintra was too fast and did not have a local guide

The dinner at Don Sebastian in Lagos! Exploring lagos and the beach Dona Ana which was not included in the tour