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Collette Issues Coronavirus Travel Update - Saturday February 29th

by Amelia Sugerman

February 29, 2020

The Coronavirus is having limited impact on the ability for guests to travel to destinations that Collette offers tours to worldwide, with the exception of both China and Italy. Collette closely monitors the guidance provided by the World Health Organization, Centres for Disease Control, US Department of State and other public and private partnerships to ensure the safety and security of our guests and employees worldwide.


After weighing all of the information, we have made the decision to cancel all departures to Italy through March 31, 2020, with normal operations in resuming April 1, 2020. Guests travelling in March to Italy will be contacted and offered the option to either travel on a date and tour of their choice, or be provided a refund.

We will continue to assess the situation on an ongoing basis and communicate any changes as soon as possible.


At this point, we’ve contacted all guests scheduled to depart to China through the end of April 2020 and given remaining guests travelling through the end of August the opportunity to move over to China departures for later in the year, or another tour and destination of their choice. If you have travel scheduled to China, and have questions regarding this, please call your local travel agent or 800.340.5158.

Collette provides an optional travel protection and waiver, for guests to purchase during booking. This industry-leading Travel Protection Plan, affords our guests the comfort and freedom of knowing that they can cancel their travel plans right up to 24-hours before departure, for a full refund.

For the vast majority of destinations worldwide, recommendations are to follow the normal precautions you would apply for any travel; avoid contact with sick people, avoid touching your eyes, nose or mouth with unwashed hands, and wash your hands often with soap and water for at least 20-seconds or use an alcohol-based hand sanitizer that contains 60% - 95% alcohol.

Collette wants to assure guests we are available to answer any questions regarding upcoming travel. Please call us at 800.340.5158 or contact your travel professional.

About Collette

As the longest-running tour operator in North America, Collette has provided guided travel for over 100 years. With trips to all seven continents, guests fulfill their deepest travel aspirations in a variety of ways. Our guests are all unique so we offer diversified travel styles including small groups, single hotel stays, and faith based experiences, river cruises, and rail journeys. As a family-owned and operated business, we emphasize a focus on our travellers as our personal guests and are dedicated to making the world a better place, through a comprehensive social responsibility platform.

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