The Plains of Africa Kenya Wildlife Safari

03/13/2020

Everything was better than expected!

Service

Just like the brochure, very professional, no worries!
Tour

The animals close up, the spectacular Mt. Kilaminjaro.

02/29/2020

Service

I filled out a very lengthy review shortly after our trip. Our driver was the tour manager and he did an excellent job. He was very knowledgable about the animals, history, and culture of his country.
Tour

The sunrise and sunset game drives were amazing window into the everyday lives of the animals. It was our own private "nature program" only live and upclose!

02/21/2020

Collette Tours best African SAFARI Tour Ever!

Service

My wife Janet & I recently took the Collette Tours "12 Day Plains of Africa Tour to Kenya & Tanzania Africa" (we are 57 & 66). The Tour was one of the best tours we have ever taken from day one to the last day of our stay! Everything was handled professionally from the airlines, transfers, hotels, meals, lodging, and activities. We enjoyed our guides Julius Mwangoma and Wallace who looked out for our group of 6 persons in our Safari Jeeps fabulously! We were able to take wonderful pictures from the vehicle which has a roof that pops up so you can stand and get close to the wildlife taking pictures without any problems or safety concerns. We were treated to the Big "5" wildlife animals of Africa; the lion, the black rhinoceros, the elephant, the leopard, and the cape buffalo, as well as jaguar, zebra's, giraffes, white rhino's, gazelle and more! The Hotel's were 5 star all the way, as was the service, staff, and attendants. We highly recommend Collette Travel, 5 stars out of 5 stars and 2 thumbs up, Way UP!
Tour

My wife Janet & I recently took the Collette Tours "12 Day Plains of Africa Tour to Kenya & Tanzania Africa" (we are 57 & 66). The Tour was one of the best tours we have ever taken from day one to the last day of our stay! Everything was handled professionally from the airlines, transfers, hotels, meals, lodging, and activities. We enjoyed our guides Julius Mwangoma and Wallace who looked out for our group of 6 persons in our Safari Jeeps fabulously! We were able to take wonderful pictures from the vehicle which has a roof that pops up so you can stand and get close to the wildlife taking pictures without any problems or safety concerns. We were treated to the Big "5" wildlife animals of Africa; the lion, the black rhinoceros, the elephant, the leopard, and the cape buffalo, as well as jaguar, zebra's, giraffes, white rhino's, gazelle and more! The Hotel's were 5 star all the way, as was the service, staff, and attendants. We highly recommend Collette Travel, 5 stars out of 5 stars and 2 thumbs up, Way UP!

02/21/2020

The best

Service

We had the best driver, the best vehicle, the best company, the best tour manager and, most importantly, the best views!
Tour

Our tour excelled our expectations. We saw every animal and more. Photo ops were spectacular.

12/03/2019

Service

Very professional and first class. Our guide was amazing, always on time with enthusiasm on finding more animals. He was very polite and hospitable. The food was more than we expected and the service was top notch in all check in and restaurants.
Tour

Watching the lions and cheetahs. I think the air balloon ride is over priced. Going to the village and learning the ways of the people. kissing the girafe and being surrounded by the elephants.

11/24/2019

Fantastic Trip

Service

Guides on the extensions and on the main trip did an outstanding job each day. Transfer from Kenya to Tanzania was quick and easy with a Collette representative helping us with the necessary paperwork. The hotels and service we received were far beyond our expectations.
Tour

We saw the "Big Five" several times and the and the "Samburu Five" as well but the most memorable experiences were a lioness with her 3 new born cubs and spending time on the Serengeti.

10/31/2019

Service

Would have rated 5 stars except their tour director never showed up to help or explain what was going on.
Tour

No tour manager ever showed up

Thank you for traveling with Collette on our Plains of Africa tour. For our tours to Africa, the tour guiding is performed by our ground operator in the region, which is different from other Collette tours. You still would have had a tour guide.

Collette Support

10/19/2019

Service

Experience, accommodation, food, and safari all surpassed expectations. The drivers and tour manager were helpful, knowledgeable, and accommodating. Enjoyed it all. Safari vans could be updated though since we had a breakdown on one and a flat tire on the other. They seemed a bit dated. All issues were handled very professionally though.
Tour

It was spectacular every day. I can't really cite one particular thing. The souvenir locations were a bit repetitive though in terms of merchandise. As we were leaving the Nairobi airport had the best selection of stores.

09/20/2019

Service

I really enjoyed the itinerary they planned. All the places we stayed were really first rate. Our drivers were wonderful, entertaining and informative. They taught us a lot and were crackerjack drivers over the terrible roads. Food at all our lodges was a bountiful buffet, with plenty of choices for even the pickiest eater.
Tour

People keep asking me what was the most memorable experience and I almost always give a different answer. There were just too many to single it down to one!

09/06/2019

Service

We really enjoyed our tour, but have since found out that Collette did very little of the actual work.
Tour

Our driver/guide was wonderful. So knowledgeable, patient, untiring. He drove us thru some very difficult terrain and traffic conditions without incident. As long as he was in charge, I never worried about anything. We saw more animals than I could have ever imagined. there were a few places we could have skipped and added more time to what was good. The Ark, the giraffe sanctuary, and the falls come to mind. The vehicle was sadly in need of refurbishing. The seats were really too close together to be comfortable to the people in back. The springs were totally sprung - we sat in depressions. I also would like to take issue with our visit to the Masai village, for which we were totally unprepared. After we arrived, we were told that we were supposed to have brought something for the children. None of us did. It made for some very embarrassing moments. I also hated that we were subjected to being made to buy crafts from the entire village! I enjoyed seeing the village, but wish I had know what to expect, so I could have prepared for it.

09/06/2019

Collette does not run the tour - they book it out with no oversight

Service

Service representatives do not have the slightest idea what is entailed in the Plains of Africa Tour. Collette books out the tour to Liberty Tours in Kenya and has no oversight other than to add unwanted extra unto the tour agenda which takes away from the primary purpose - game viewing. They charged extra for the ending day room which was included in the tour package for some of the guest.
Tour

1 star transportation for an advertised 5 star safari). They need to improve their land transportation, drove us around 4 to 7 hours a days in a old van with no seat padding or springs over dusty very bumpy dirt roads, not only for the game drives but for the travel between parks which took 4 to 5 hours. Also reduced the number and time of game drives (primary purpose of the trip) for unwanted extras.

Thank you for traveling with Collette on our Plains of Africa tour. We're sorry hear about the issues you experienced and are glad you were able to speak with our Guest Relations Team regarding your feedback.

Collette Support

07/26/2019

Better than I hoped for! We saw all the animals in large numbers, close!,

Service

We saw a wide variety of places and animals. The guide and driver (Wallace and Papa Wiskey) were very knowledgeable and made it great fun for everyone! All of the accommodations were terrific!
Tour

The hot air balloon ride over the Maasai Mara watching the great migration was the best! A once in a lifetime experience!,

07/15/2019

Service

This was an awesome experience. My one complaint is that I was given a 1 hour 15 minute transfer time at Heathrow. From previous experience with this airport, I was concerned that it wasn’t enough time. When I called to deal with it I was told there was no problem. However our flight from Chicago was delayed and caused us to miss the connection to Nairobi. We were then rerouted to Cairo, Addis Ababa and the Nairobi resulting in a 40 hour trip. The personnel at Collette were very nice after the delay but didn’t change the outcome.
Tour

This was an awesome experience. However, we were give a 1 hour and 15 minute transfer time at Heathrow. From previous experience with this airport, I felt this was not enough time. When I called to discuss this I was told there was no problem. However our flight from Chicago was delayed and we missed our connection resulting in a trip to Cairo, Addis Ababa and then Nairobi. This resulted in a 40 hour trip. After the delay the person at Collette was very nice but didn’t change the result. Also the information booklet didn’t list the extra excursions or the prices. This would have been helpful. Additional trips and tips added another $1500 to the trip.

07/12/2019

Service

The transfers between lodges were Too long. Very rough rides! The Stanley hotel was a big disappointment. No room keys. The second floor was under renovations and they STILL gave us a room next to the round-the-clock construction. At midnight they finally moves us after I demanded to speak to the night manager.
Tour

Stanley hotel was not up to snuff.

07/12/2019

Service

Our experience with Collette was a very well planned tour that included very experienced guides and great lodges. I love that they always include the cultural aspects of the country that we visited and that they give back to the needy of that particular country.
Tour

Exceptional tour guide and driver guides. Loved the visit to the Masai Village.

05/10/2019

All I expected it would be. Filled with right number safaris.

Service

Right # safaris. Disappointed in Hot Air experience. Too expensive! Would recommend Collette and will do another trip
Tour

Highlight was seeing 300 camels all at once!!

02/15/2019

Service

This was our sixth collette tour and best one for content eg wildllife viewing
Tour

Every days highlight was built on every day. Balloon ride was amazing , we saw all of the big 5. Our tour guide/driver Robert was awesome. Overall it was a ten out ten and would highly recommend this trip

12/03/2018

Altogether, a very good safari

Service

The safari was all I had hoped for. The only complaint was that I was not informed that the majority of the tour was at altitude. I suffer from CHF and COPD so I had some difficulties with my breathing. Our driver/guide was very knowledgable and also a lot of fun. He made sure we were able to see all the animals and he named them for us.
Tour

Favourite experience was seeing my first leopard. We were able to cross the big five off our lists.

11/18/2018

Service

There was NO personal contact, the only time I spoke with a Collette employee was when I called... as a Marriott Vacation Club member I took a trip last year ... what a difference the service was!! Follow up call .. real customer service
Tour

The tour, guides, accommodations, food were all superb... the transportation was terrible... no legroom, bad rides during game drives

11/16/2018

Safari Challenge

Service

The Safari to Africa was excellent as was the accommodations, people and food. However, it is not a tour for anyone who has a physical challenge as the roads are extremely difficult to navigate. I wish there was more walking time, too many hours in the Game Truck without walking is difficult. Not as many animals in Tanzania as I had hoped, we saw more in Kenya
Tour

see above for review of the tour

11/03/2018

Excellent holiday: very enjoyable, met our expectations and worth the money

Service

The tour guides were excellent, very knowledgeable and skilled, so we got to see all the animals promised. They were very hospitable; nothing was too much trouble. We had a most enjoyable time; lots of fun. It was helped by having us all sitting together for meals. The places we stayed were fantastic and the hotel staff were very pleasant and helpful. I would recommend this holiday, it was well worth the money
Tour

Generally seeing the animals in the parks in their natural environment and in particular getting to see the lions

10/21/2018

Outstanding experience of a life time!

Service

People in Kenya were wonderful. The trip was more than I expected. The arrangements were great and details had been taken care of. The parks were outstanding! Guide was the best.
Tour

Excellent experience. Tour guide in van was superior. We saw more animals than expected

10/19/2018

absolute great time

Service

everything was handled well. right from airport pic up at the start of the trip to airport departure at the end of the trip.
Tour

i saw everything that i wanted to see & then some. the best experience was going over the plains in a balloon.

10/19/2018

The total Safari experience

Service

We really didn't know exactly what to expect. Well..... you certainly exceeded any expectations we had. You created a truly "once in a lifetime" experience for us. From the lodging to the daily "game drives", we saw incredible glimpses of life in Kenya.... both human and animal. We would highly recommend this Safari to anyone considering this type of experience.
Tour

Of course, the most memorable experience of the Safari was the ANIMALS. To be able to see them up close in their natural state, was just amazing.

09/28/2018

Service

Collette are easy and efficient to deal with. We book directly with them and they always return calls and answer queries quickly. When BA cancelled our return flight from Heathrow to Newcastle they quickly booked a flight to Edinburgh and a taxi home.
Tour

An excellent trip and we saw the Big 5 plus lots more. We had an excellent driver/guide and an excellent tour manager. It is a tiring holiday, there are some long journeys and very busy days but even when traveling there is a lot to see from the bus. There were 5 of us in our vehicle which makes it a bit cramped when trying to view wildlife and leg room is very limited. All the hotels were very good. Most meals were buffets with amazing variety when you consider how remote the locations were. My highlight was the hot air balloon flight over the Masai Mara.

09/07/2018

Service

Yes I would.
Tour

It was a good, well planned trip.

08/10/2018

Fantastic, beautiful, awesome!

Service

The Plains of Africa was wonderful! A once in a lifetime journey with wonderful hotels, great food and nice traveling companions. The scenery was breathtaking as were the many great wildlife pictures we took. We had a great driver that managed to get us in just the right spot and position to see and come up with great photos of the “Big Five”. This is our second Collete tour and as always it was top notch! You can count on Collete to do a tour right down to the last details. We look forward to exploring the world further with Collette.
Tour

The tour was great, exceeded our expectations! Hotels were excellent, food was excellent and the drivers and guides were knowledgeable and helpful, made sure we got the great pictures we did! Seeithe Big Five and many other animals was a photographer’s dream come true!

08/01/2018

Great wildlife, organization and accommodations

Service

The tour was very well organized. The guide and drivers were very communicative and always ready for our daily excursions which included great variety of terrain and wildlife. The accommodations and food were outstanding and the game drives were always exciting and rewarding. We appreciated alternating between one night and two night stays.
Tour

Watching a lion stalk, kill and drag away a wildebeest and later watching her bring her two cubs to feed on the carcass.

07/24/2018

Trip of a Lifetime!

Service

Answered all of our questions professionally and cheerfully. Also happy to bring in our travel agent to handle.
Tour

Surprise Sundowner happy hour overlooking a river at sunset, with entertainment!

07/23/2018

Service

This safari surpassed my expectations. The lodgings, food and vans were first class. As the time passed each day was more spectacular than the one before. It included an excellent choice of parks with a variety of landscapes, animals and birds. Appreciated the few two day stay overs without the long drives to allow some down time. The two a day game drives were just right and our driver/guide, Abdi, drove carefully and had the talent to find the animals. He was also knowledgeable of the flora and fauna and patiently answered all my questions. I would recommend this fabulous safari to anyone!
Tour

Worth every dollar I spent. The most memorable experience, spectacular yet gruesome, was watching a lioness pulling a wildebeest down and dragging the huge animal off to the waiting cubs.

07/16/2018

Service

A wonderful adventure for my wife and I although I cannot recommend it to my friends unless I talk to them first and warn them about the 41 hours of travel in vans so cramped that it's more uncomfortable than economy air seats in the cheapest airline.
Tour

41 hours of uncomfortable travel in Nissan vans

Thank you for traveling with Collette to Africa. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

04/06/2018

Service

I would definitely recommend Collette travel to my friends. We had a wonderful guide who made sure we knew history of Kenya and important facts of the animals and birds. All of our accommodations were great and everything was clean. I would just suggest a change in some of the buffets as we tended to have the same food every day (it was still good and well presented) though. The local people of Kenya were very friendly. The service from the airport to the hotel was good, although we had trouble finding our driver. It all worked out well once he was found.
Tour

It was amazing to see the animals in their natural habitat and up close. I think seeing the leopards and cheetahs was an added highlight for me.

02/23/2018

Top Five seen and many more

Service

Overall this trip was one of the best we’ve experienced. Excellent accommodations, our expectations were exceeded. Our Tour Manager and Guide/drivers were very knowledgeable and made the experience that much more exciting, especially Dickson and Tom! Improving in pre trip info would have helped in defining the type of luggage required, wheels vs no wheels, and when biding a local village “fly nets required”.
Tour

Fantastic tour having seen the Big five animals in their environment .

12/04/2017

The people were great.

Service

Several small? complaints. We weren't told about the need for malaria meds, and we talked to them several times. We were told that the hotel Sarova Stanley would not keep our unneeded luggage, so we had to book a separate hotel for one night so that we could leave the luggage for the rest of our journey after we had finished in Kenya. Sarova Stanley was willing to keep our luggage, as they kept some for others in our group.
Tour

The people were great. Our driver/guide, ****, was wonderful. BUT, the van was very uncomfortable. Very jolting on the bad roads.

Hello, thank you for sharing this feedback with us about the tour. We have passed this along to members of our team for review. We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon.

Collette Support

11/18/2017

Service

Absolutely would recommend!!
Tour

Excellent accomodations, driver and sights!

10/23/2017

Excellent time in Kenya

Service

Well organized with Tom Nganga being a great guide
Tour

Knowledgeable guides making the trip just like the brochure. Best bit was all of it actually!

10/13/2017

Service

Every part of the itinerary was accurate and timely. Tour manager and drivers were top notch. Very personable and extremely accommodating.
Tour

Well exceeded my expectations. Being out in the bush with the animals was awesome.

10/06/2017

Awesome, intriguing, and educational.

Service

I felt very safe from the time I landed in Nairobi. I opted for the visit to the elephant orphange with was great. Our driver ***** and the tour manager made the experience very rewarding. All questions were answered, saw all 5 of the special 5 and the big 5. The migration of the wildebeest was what I wanted to see and I saw. The one thing I would suggest is some down time to really gather your thoughts and rest. Also I would suggest offering airplane rides instead of the long drives from place to place.
Tour

One of my favorite experiences was the pride of lions - at least 15 and the last day we saw an elephant and her little one moving from the swamp to shelter because of the wind./Users/eileen/Desktop/IMG_1166.m4v

10/06/2017

Well organized, Affordable, Enjoyable !

Service

Well organized, good food and lodgings. Great tour guides and drivers. An eye opening trip.
Tour

Affordable, enjoyable, well organized, great food and lodgings.

09/08/2017

Trip of a lifetime

Service

Perfect
Tour

Perfect service from our tour manager and our driver.

08/19/2017

Great Travel Co

Service

We have traveled with Collette 4 times now and have had a wonderful time! Everything is well planned and the food and accommodations are top notch! We have been very happy with the tour managers too. We have repeatedly recommended Collette to anyone considering a tour.
Tour

We were very pleased with all the animals we saw including the elephant orphanage which was wonderful! The visit to the Masai village was a highlight. Really appreciated getting to visit the bead factory and weaving factory. Hearing how they began and about the women they help added so much to any shopping we did.Our tour manager was terrific!

08/18/2017

Outstanding trip and service

Service

This was the most wonderful trip we have taken. The guides were extremely professional and helpful, the accommodations were superior, the service was great. Everything went smoothly. I would recommend this trip to anyone.
Tour

The visit to the elephant orphanage was the highlist of the trip.

08/18/2017

Service

Had great lodges and the tour director and driver quides from Liberty Africa were great.
Tour

Seeing the "big 5" was awesome.

07/28/2017

When you want to enjoy everything about your trip!

Service

Collette takes care of all the details, so all you have to do is enjoy and soak in the magnificent place of your tour. Their tour managers take care of you, so there is nothing, nothing to interfere with your trip. I just completed my 6th tour with them.
Tour

The fabulous accommodations, food, and people of Kenya! Oh, and the animals!

07/15/2017

Service

drivers were very good and informative lead man did very good job of getting into hotels and out with little fuss hotels were all very clean and staff helpful
Tour

price good,staff top notch, rooms as promised,home staff helpful

03/10/2017

The visits to various reserves and parks gave an opportunity to see differe...

Service

The visits to various reserves and parks gave an opportunity to see different climatic zones. This gave a wider opportunity to see more animal varieties. The tour manager / drivers were very knowledgeable. Also, our driver exhibited very safe attitude while driving on some very congested highways. The drivers always stopped and explained any views of the animals we saw and would not pressure us to move along - simply let us take photos as long as we wanted.
Tour

The opportunity to view the lions in the Samburu reserve was a highlight.

12/06/2016

Best vacation ever.

Service

Amazing our driver guide excellent, food great , lodges perfect.
Tour

Animals up close, lodges fantastic

12/02/2016

Best trip ever.

Service

It was over the top. It was so much better than we expected. We saw so many animals and so close. Our driver Housaine was so helpful and knowledgeable. Tom our guide as so good at instructions and directions. The accommodations were spectacular.
Tour

Every need was met and always anticipated answers to any questions.

11/25/2016

Completely Satisfying Safari

Service

Kenya was a completely satisfying safari. The driver guides were so knowledgeable and knew so many details about the animals and culture, and were able to spot them quickly. The hotel properties were 4-5 star of what they can be in Kenya, and the tent in the Masai Mara was definitely a highlight property. We saw all of the big 5 and didn't go home feeling like we missed an inch of Kenya. Coming in a day early is a good idea, to be able to rest before starting a very busy tour! Great job Collette!
Tour

The bush breakfast in Lake Nakuru.

11/19/2016

Long days ,need some downtime

Service

It was a gr at trip but you need a day with some down time to recover from the long days .

11/19/2016

Good but could have been better

Service

Excellent guides no tour manager. Wonderful hotels, game drives
Tour

No tour manager, seeing the animals

09/17/2016

For tours in the third world borchures need to be updated to provide needed facts.

Service

Animal viewing was amazing as were the guides, and accommodations. Food was fine and plenty of it as we had three meals everyday. On this particular tour Collette failed to disclose the travel time between reserves/national parks (three to five hours between destinations on some pretty rough roads). Letting women know that a sports bra would be needed would have eased the discomfort of some pretty terrible roads. This is my third trip with Colette and I will use them in the future but not in the developing world. Using a local tour company helps the local economy with jobs and revenue but I was dismayed at the lack of disclosure in Colette's brochure. I opted to take the Tanzania extension which clearly states if less than four people have paid the extension would be cancelled. I was the ONLY person on the extension and was NEVER advised of this until after I purchased my Tanzania visa. Having said that I had a wonderful guide and five day trip. But as a paying customer I should have been provided with this information prior to leaving Kenya. When I spoke to a Colette customer representative, when I returned home, I felt my concerns were not taken seriously. And finally the day of travel home. There was a five hour drive to the Kilimanjaro airport, which was not disclosed, and then a three hour wait until the small plane left for the Nairobi International airport. In the future I will ask many more detailed questions prior to booking an international tour. My first two tours with this company (Scotland 2015 and Iceland June of 2016) were wonderful. Absolutely no complaints. So this trip was a letdown due to the lack of disclosure which I outlined above. The trip was very expensive and I am sad that Colette disappointed me.
Tour

The Plains of Africa is rated as a "5" for activity which led me to believe there would be walking/hiking. Not true. Due to the locations no one is allowed out of the vans (of course) but the rating was deceptive. In contrast the Tanzania extension was rated a "3" which is appropriate. The brochure discusses the tipping protocol which is very helpful but obviously no one from Colette has been on this tour. There wasn't a guide and a driver, it was only one person doing both duties. The guides were very knowledgeable about the locations, their culture and the animals. The most amazing part of the tour was the animals and how very close the vans were able to get to these wild critters.

09/10/2016

Service

Very good trip. I would use Collette again.
Tour

Loved hot air ballooning and the champagne breakfast experience!

07/17/2016

what you pay is what you get.

Service

I enjoyed my whole trip,what you advised on the paper was tried,your experience really count,from the driver to tiny thing like the hot water bottle which was perfect. I am happy to tell all my friends to have a go,it's wonderful.
Tour

Every day we were taken to surprise,we saw lions having a feed ( antelope) in the wild,the Eagle hovering in the sky,eventually there were 24 vouchers lining near the lion in 4 rows patiently to have a taste,it was something .

07/15/2016

Wonderful experience but Collette needs to update their itinerary booklet.

Service

Our tour guide in Kenya, Hussaine, was excellent in explaining things as well as knowing where the animals were. However, our tour guide in Tanzania, Sarturo, was a let down. One point of confusion was on tipping (in Kenya). Our driver, Hussain, was more of our tour guide than Robert. We only saw Robert to get info on when to meet a few other details. So, I tipped Hussain as the Tour Guide, and Robert got about half. The people who had Robert as their tour guide only tipped Robert. This made it seem like those of us who had Hussain needed to tip more than those who had Robert as their drivers.
Tour

Our driver Hussain, would receive "++". My favorite memory was being able to see so many animals at a close range.

07/08/2016

Service

Everything went smoothly and we were given all detailed information for our trip.
Tour

We saw two adult male lions take down and kill a cape buffalo in Lion Hill. It was amazing. The trip was spectacular. Loved visiting the Masai Village too! What an experience. A highlight for sure!

06/06/2016

Service

User friendly, good value per dollar.

03/14/2016

A MUST-DO TRIP! Move it to the top of your bucket list!

Service

They easily answered the questions I had when booking the trip and also other questions I had prior to the trip.
Tour

The local tour manager, Tom, and the tour guide/driver, Nicholas, were extremely knowledgeable and friendly. The tour manager arranged for a birthday cake for me....as well as for a doctor to visit me when I was ill for one day. All our needs seemed to be anticipated and handled! Nicholas handled all our questions and requests with grace and humor. It was a true pleasure to spend time every single day of the tour with him....he was both interesting and interested. He could spot animals from what seemed like miles away and easily handled things when a Cape Buffalo didn't like the looks of our van! Tom and Nicholas were friendly and professional. I've already recommended this tour, and them, to my friends!