South Pacific and New Zealand's North Island

01/18/2019

Service

Minimize plane changeovers and layovers. Travel itinerary was poorly planned. Plane changeovers and excessive layovers could have been minimized. Verify flight arrangements with airline. Have Collette representative available at all departures to resolve booking issues. Flight arrangements were not verified by Collette prior to departure. United Airlines could not find our booking, taking well over an hour to resolve at check in. A similar issue occurred with Fiji Airline on the return trip. No Collette representative was present to resolve. Update Fiji extension description. There was no “expansive sandy beach with clear ocean water” anywhere close to our hotel. Instead, the beach was muddy silt and water murky. Fiji hotel restaurant staff was inattentive and unwilling to help. We had to go out of our way, and ask several times, for water and coffee to be served. Meal orders were lost or forgotten.
Tour

What we expected was a small group tour with emphasis on the natural history aspects of the areas visited. Instead, it was a large group with itinerary no different than tours offered at significantly lower cost.

01/04/2019

Service

when ever there was sudden change in the schedule or cancelation of a tour etc or guide was able to rearrange schedules or what ever needed to be done to keep everyone on track.
Tour

every thing went well as planned

12/21/2018

Good professional travel company

Service

Good tour manager and guides with local knowledge and hotels in central locations.Well organized and interesting excursions.Plenty of room on coaches good polite drivers and even when coach broke down due to flat tire problem was quickly resolved without much delay to onward journey.
Tour

Lots of different places and countries visited and all of them good.The jet boat ride on the shotover river in queenstown New Zealand was a great experience.

12/18/2018

Great time but time in each country needs to be altered

Service

I really liked our tour director she was wonderful and extremely helpful. I think that the tour itself should be rearranged. Too much time was spent in New Zealand with so much less to do. Australia was wonderful. I wish we could have spent more time there. Possibly going to Melbourne and Bisbane. There was so much more to see and we just weren’t there long enough to do everything I would have liked to. New Zealand was pretty but just not much to do.
Tour

The allocation of dates in New Zealand needs to be reduced. Loved climbing the Sydney Harbour Bridge. It was an additional cost but it was my favorite part of the vacation.

Thank you for traveling with Collette to the South Pacific. Your feedback will be reviewed by the Product Development Team so that the necessary itinerary changes can be made.

Collette Support

12/17/2018

Fun, informative, relaxing, beautiful scenery.

Service

The tour was well organized, we had a wonderful tour leader. She really did some extra things to make us feel special, like at Hartly's crock farm arranging for a private time with a koala for our group. The pace of trip was great and the food was terrific.
Tour

Amazing countryside, mountains and people. Really enjoyed dinner at a home of a local couple.

11/01/2018

Help with rescheduling flight

Service

We missed a connecting flight and Collette was very helpful with rescheduling.
Tour

Really enjoyed the tour. We saw a lot of interesting things.

11/01/2018

Australia New Zealand trip

Service

The trip was good. Some unexpected glitches, mostly air travel related.Tour guide excellent, lots of early departures and long bus rides not the best. Being on the bus for long rides should be explored.
Tour

The trip and the tours were very good. The tour leader was excellent. The air travel was long and uncomfortable. Long bus rides during the trip to different locations must be discussed, too much down time. Three of the four hotels were excellent, one in Christchurch just average, should be looked into.

10/28/2018

Trip to Australia and New Zealand

Service

Well planned trip, excellent tour manager, no glitches except trip to Milford Sound was cancelled due to snow and closed road. Tour manager did everything to make this up by taking us to the Glow Worm cave. All good.
Tour

Home visit in Christchurch. The whole trip was will done.

08/09/2018

Service

Our tour guide, Stacey was wonderful! She was knowledgeable and friendly,and took care of any potential issues so quickly that we weren't even affected. My one complaint would be the booking of plane tickets. It was already long flights, then adding on long layovers at each place made it worse. Also, our tour packet from Collette was inaccurate in regards to included meals. So, it looked like we weren't supposed to get meals that we really were.
Tour

This was a wonderful trip! Perfect if you just want a taste of the two countries. The Sydney Opera House and Milford Sound were the highlights, for me. It was much more relaxed than other tours I've been on, with lots of time to explore on your own. We went during their winter season, so it was cooler, but not as crowded.

05/10/2018

The Trip of a Lifetime!

Service

Everything was planned down to the most minute detail. The tour guide(s) were outstanding. They knew so much and we learned so many things we wouldn't have had we taken this trip on our own.
Tour

We toured Australia, New Zealand, and Fiji on the Southeast Pacific Tour. My favorite stop was the Lord of the Rings Tour in New Zealand. Stunningly beautiful scenery that was breathtakingly spectacular!

04/12/2018

Trip of a lifetime - try Australia, New Zealand, and Fiji

Service

Everything about the trip was perfect! The amount of time in each city was excellent. Collette’s helpfulness through the numerous airports was much appreciated. The 2 drivers on the days on motor coaches (Sydney & to Milford Sound) were courteous & well informed. Our Tour Manager (Caryn) went above & beyond to make sure all details were handled & we knew what to expect in each city. She had maps available & offered varied suggestions on places to eat, shop, and see. The travel information received before the trip was very helpful.
Tour

The size of the group was perfect (22) - weather couldn’t have been any better - our Tour Manager (Caryn) was so nice and helpful. New Zealand was the best - air flight back from Milford Sound was awesome. Off- road trip around Queenstown offered amazing sights. We even chose to tandem paraglide off Coronet Peak - words can’t describe that fabulous experience!!

04/08/2018

Bad information and bad service

Service

Initial customer service was poor. Incorrect information, mistakes, hard to reach. Insufficient hours of operation were inconvenient especially outside of the eastern time zone.
Tour

Having dinner with a local family was a nice touch.

Thank you for your feedback. Your comments have been forwarded to the Client Care Center. They will use your feedback to improve the pre-tour booking process.

Collette Support

04/07/2018

Service

Everything was top notch. No worries over transfers and luggage. Accommodates we all great. Outr tour manager Kim was informative, entertaining and helpful. The weather was a bit in cooperative but we trucked on anyway.
Tour

Yes, everything was taken care of. The hotel were great and tours were varied and fun.

03/17/2018

enjoyable

Service

needed whispers since couldnt hear guides too big a group drinks should be included in provided meals brochure said lord of rings tour offered was not gondola thru rain forest was not offered
Tour

loved new zealand especially queenstown beautiful city clean, interesting and beautiful

Thank you for taking the time to provide us with feedback on your tour to the South Pacific. A member of the Guest Relations Team will be reaching out to you to discuss your comments.

Collette Support

01/25/2018

Service

Travel guide was excellent. You could improve in having a person at Sydney airport to guide your travelers for flight connection to Cairns. The flight to Cairns was at the other airport and you needed a shuttle. It was very confusing, especially after a 15.5 hr flight and going thru customs. If you are going to Sydney for New Years Eve, spend to money to have a hotel close, so elderly people can see fireworks. Other than that, it was a wonderful trip!
Tour

Snorkling over the Great Barrier Reef, New Years Eve fireworks, visiting a farm in New Zealand, dinner with a local, Steamboat ride and all meals were excellent, except lunch on excursion to barrier reef & 4 wheeling in river. Queenstown is breath taking!

11/30/2017

Great food and lodging

Service

Too many people on tour(lot's of time wasted getting on and off buses and airplanes) and will choose a tour company next with fewer participants.
Tour

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11/30/2017

Very professional

Service

We are not experienced travelers, so I don't have a lot of experiences to compare to. Our trip was well organized and all the prearranging, (airlines, visas, bus connections), were done without a hitch. Collette provides a limo service, witch is nice, ours was a 1/2 hour late, witch started off our trip a little nervous, but we made the plane on time, just in time, (don't think it was our drivers fault, not sure they gave him enough time to get to our house). Our tour guide was great, very personable, and competent.
Tour

Cairns I liked Cairns,Hartleys Croc Farm was good, Green Island was bad, very over crowded, diving was terrible, you can only dive where they tell you and that's crowded, and nothing to see. They should include the "Outer Barrier reef" (a $155.00 PP option) as standard, in my opinion. Sydney Beautiful city- Our Hotel was close to Darling Harbor. Enjoyed all of Sydney. New Zealand All of it is great - But really got blow away by Queenstown, it snowed twice while we were there, which made the mountains and the lake around there unbelievable. My favorite place!!

11/26/2017

Amazing tour

Service

The tour was well organized, included what we wanted to see as well as experiences we couldn't have planned on our own. The tour manager, ***, was very personable and made every effort to accommodate personal preferences. The tour guides were knowledgeable and entertaining.
Tour

See previous note regarding why we chose

11/25/2017

Service

There were too many people on the tour (41). The tour started later in the morning each day at 10:00. Most tours start earlier in the day. On free days we arranged for activities on our own with little help from the tour manager. Our most memorable days were those that we did on our own. For example, we booked a trip to a village up the coast from Queenstown and enjoyed a boat trip to see penguins, sea lions, dolphins, and amazing geology. That trip should have been included in the itinerary. This trip had too much free time, not enough learning presented by the guides, and too many people on the tour.
Tour

Optional tours were the best times so if someone did not buy optional tours, they would not have had many memorable events.

11/04/2017

Wow and double Wow - New Zealand is so beautiful and trip was amazing!

Service

This was our 5th trip with Collette and as in the past, it was excellent. The tour Manager was excellent. His name is Jim and he really helped everyone enjoy the adventure of the trip to Australia and New Zealand.
Tour

The trip was well planned, many wonderful tours and the the tour manager was excellent. Jim in Australia and New Zealand

10/30/2017

Wonderful trip, great guide!

Service

I enjoyed all of the activities that we did on the tour. Our tour director was great! My. Ingest complaint would have to do with the airfare. I found it very annoying to not have seat assignments ahead of the trip and what made it worse was the emails fro Collette telling me to check in online, but not being able to do so.
Tour

I really enjoyed our trip to Milford Sound. The weather was perfect, the scenery was fabulous and we were able to fly back to Queenstown to take in the beautiful scenery from above! The Jetboat ride was great fun! Visiting with a local family in Christchurch add for a very pleasant evening.

10/30/2017

Service

Our guide, Jim, was helpful, well organized and knowledgeable, making the trip a great experience.
Tour

The Maori cultural center was excellent.

10/30/2017

Always Go with Collette

Service

Collette came through again for me. On this my 8th tour, I had the best time ever. The tour manager, Jim was the best. He helped us with everything we were going to encounter. From the extra excursions to what was included it was an awesome time. If anyone wants to go "down under" Collette is the tour company to use.
Tour

The fiord cruise, jet boat ride and gondola ride in Queenstown were highlights. Actually the whole tour was a 5 star.

04/21/2017

Service

the office people were great our tour guide was great she did the best she could with some of the problems that occured
Tour

Dinner with the family in New Zealand was wonderful some of the boat or ship rides to see the beautiful falls antarctic experience New Zealand jeep ride

04/20/2017

AWESOME TRIP! A must for your bucket list.

Service

The hotel location and services were key for me and they were excellent. Also, we were on 3 airline flights as a group and it couldn't have been easier or more organized. Loved the trip and already have recommended it to others.
Tour

The great barrier reef was my favorite.

03/19/2017

It was a wonderful experience!

Service

The trip was great. Everything was well planned. All I had to do was to relax and enjoy the trip.
Tour

There were so many memorable experiences. The great barrier reef, the Sydney Opera House and both of New Zealand's north and south islands were spectacular.

03/11/2017

great tour and especially a great tour guide. Optional choices were excelle...

Service

great tour and especially a great tour guide. Optional choices were excellent. The best part to us was the south island of New Zealand.
Tour

The native cultural experiences in Australia and New Zealand.

11/20/2016

Great Trip

Service

We had a phenomenal tour manager. Collette listens and is very helpful.
Tour

We saw some amazing things and had some wonderful experiences. Our day long trip to the Great Barrier Reef was a highlight. We were able to enjoy a home cooked meal with a host family in Christchurch.

11/17/2016

Great trip.

Service

Excellent tour guide, good itinerary, nice travel buss and drivers.

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South Pacific Wonders From $6,129*pp Including New Zealand's North Island

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South Pacific Wonders including New Zealand's North Island

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South Pacific Wonders Including New Zealand's North Island