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From $4,249 pp* Save up to $400

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Traveller Reviews

Italian Vistas

From $4,249 pp*

13 Days • 17 Meals

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  • Tour fine; Pre and post tour awful

    • Service
      Have one person in their office to talk with. Every time we called we got a different person, different answers, no call backs when promised, even false information.
    • Tour
      We only had three days since the tour was cancelled after state department issued a level 3 warning. Tour guides were good. Coach and driver were great. Tour manager was informed, fluent in Italian and always available for advice.

    Thank you for contacting us again regarding your Italian Vistas tour. We are very sorry we had to interrupt your tour and for the communication issues you experienced with our office. Your feedback will be reviewed internally so that the overall touring experience for our guests can be improved.

    Collette Support
    • Service
      I commend Collette for cancelling our tour when they did. I think their quick action saved us from being infected with COVID-19. I do feel like they could have communicated with us better. We did get refunds, but some of the group just found the money in their accounts. I only received communication about the refund because I emailed them first. I also emailed with questions about the virus and that email was never answered.
    • Tour
      Our tour manager was excellent and while upset that the tour was cancelled, handled the situation professionally. Before the cancellation, she was very knowledgeable on the history of Italy. Our local guides for the three days we toured were also excellent. We had two days in Rome and were able to see Pompeii. We were happy with our experiences in both spots.

    Thank you for traveling with Collette on our Italian Vistas tour. We are very sorry we had to interrupt your tour but we appreciate your commendation as the safety and security of our guests is always our number one priority. We do apologize for the lack of communication regarding your trip interruption refunds. We are constantly working on improving our communication processes and will use your feedback to enhance the overall guest experience.

    Collette Support
  • I really enjoyed the second tour manager that had to take her place.

    • Service
      When I arrived in Italy I had Stefania Boccucci as our tour manager. I have traveled to Europe and other countries with tour managers several times. And I have to say Stefania was the worst tour guide I have ever had. The way she talked to several of us and rolling her eyes and giving the sign of the cross and praying was the last straw for me when I seen her do it. Sure she will say she never did this; but I know what I saw it and I know who she did this to; without them even knowing her behavior. I will never recommend going to Italy if Stefania is the tour guide.
    • Tour
      At time I want to make this survey short and to the point on how I felt about Stefania as our tour manager in Italy.

    Thank you for traveling with Collette on our Discover the Italian Vistas tour. We're very sorry to hear you were disappointed with the performance of your tour manager. Your comments will be reviewed by her Team Leader in the Tour Management department so that the overall touring experience for our guests can be improved.

    Collette Support

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