America's Cowboy Country

10/10/2019

Service

Excellent quite the itinerary was very good!
Tour

Yellow Stone and Grand Tetons

10/10/2019

Great tour manager

Service

Best tour manager ever. Very scenic itinerary
Tour

The Badlands were awesome

10/10/2019

Service

I have already signed up for the Tuscany trip next October, so, YES, I would use Collette again. I have 3 reasons for rating the tour 4. Deadwood was a bust for me. Not a single breakfast was good (powdered or reconstituted eggs) & I did not think the hotel Earl Howard was very good (small rooms, not much upgraded and only 2 elevators for really big crowds). I though the tour guide was the best one we have ever had. I hope to have Barbara again. I reaslly enjoyed the trip, but if I did not mention what I didn't like, there might not be any improvement.
Tour

One hotel already mentioned and the breabfasts already mentioned.

Thank you for traveling with Collette on our America's Cowboy Country tour. We're happy to hear you enjoyed the services of your tour guide. We are sorry to read of your disappointments with Deadwood, the included breakfasts and the Earl Howard hotel. Your feedback will be reviewed by the Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

10/10/2019

Wonderful tour guide, Barbara, made the awful early mornings ok!!!

Service

Great service and fabulous tour guide, Barbara! Her attention to detail was exceptional!! Not a fan of early mornings but she made them ok!!
Tour

Great well planned trip. Seeing the Tetons and wild animals was great!

10/10/2019

Wonderful trip!!

Service

The tour was wonderful. I saw amazing landscape for the first time. Our guide Barbara was extremely good. Full of information about every place we visited. Plenty of rest stops. Extremely well paced.
Tour

Great trip!! Cowboy chunk wagon dinner and show!!

10/10/2019

Always welcoming, prompt, respectful and informed.

Service

Every thing we expected and more. Keith Reaves, Barbara and Don,, Thank you!
Tour

Excellent service! Mt. Rushmore!

10/09/2019

Every thing ran smoothly, We went to interesting places.

Service

The service was great, everything was taken care of. We had a great experience viewing the Grand Tetons and Yellowstone Nat'l park.
Tour

I was fascinated by the geological eruptions, mud pots, geysers, hot springs.

10/08/2019

Great tour and I would recommend it to anyone.

Service

From the moment I booked this tour, Collette answered any and all questions I had and made all other reservations before and after the tour.
Tour

The tour was on the top of my bucket list and did not disappoint. My only disappointment was the construction at Mt. Rushmore, which I know will only make the attraction better. I think that the Badlands in South Dakota was a highlight. Our tour manager, Ann, was very informative.

10/08/2019

Organization of tour was informative and enjoyable

Service

Left the driving and organization to them.
Tour

Yellowstone National Park. Loved it. Especially the Lower Falls.

09/27/2019

Service

The tour manager did okay. Provided information about what we were going to see and making sure we knew the schedule as well as options of things to do at the various stops. Our bus driver did an excellent job, even making sure the windows were cleaned each day. The Yellowstone guide provided us with a good tour and information about Yellowstone's geography. The Deadwood guide was excellent as well as hilarious, making the tour very enjoyable. The guide at the National Museum of Wildlife Art went on and on about numerous paintings that we finally broke away from her tour and went on our own for the few minutes we had left at the museum. Never did see Georgia O'Keeffe and Andy Warhol art as advertised in the Collette brochure or have time to see much of the outdoor art sculptures.
Tour

It was a good tour, not excellent. I was disappointed that the raft trip in Jackson Hole was no longer included in this tour. Instead, a visit to an art museum replaced it. That turned out to be mostly wasted time. Rafting seemed to be the thing to do at Jackson Hole in the summer months. That would have been an excellent western experience. The best and most enjoyable "cowboy" thing on the trip was the chuck wagon dinner in Jackson Hole where you ride to the dinner in a covered wagon. There was too much time in Jackson to just walk around the town and shop. We even arrived in Jackson by 1230 PM with nothing planned for that day except to walk around, eat lunch someplace and shop. One couple happened to find out there was a rodeo that evening. I would have been nice if our tour guide had told us about that. There should have been some optional activities to take in Jackson..The Collette brochure for this trip should be revised to eliminate the iconic photo of the red barn in front of the Grand Tetons. You will not see this location on this trip. That spot was apparently not far from where we were but the tour guide said it is not on our itinerary. Really enjoyed seeing Yellowstone. The scenery was beautiful, but animal sightings were disappointing unless you were on the "right" side of the bus. Our hotel in Yellowstone was just a short walk from Old Faithful allowing you to see it several times. However, the most photographed thermal feature, the Grand Prismatic Spring, was a short drive away, but our tour guide told us that was not on the agenda and that there was not room there for a bus to park. A satellite view of that feature shews at least 15 bus parking spaces. Deadwood, SD was a neat town with an excellent local guide. Not enough time there, especially when that is also your lunch stop. That happened at the Cody Museum and Crazy House site as well.

Thank you for traveling with Collette on our America's Cowboy Country tour. Thank you for taking the time to provide us with feedback as well as your review of the tour. Your comments will be reviewed by the Product Design Team in order to improve the overall touring experience for our guests.

Collette Support

09/24/2019

Wonderful views of our country!

Service

I have used Collette tours for 4 tours and everyone of them were magnificent. This American Cowboy tour only lacked one important event-- the Welcome Dinner on the first night. It would have helped for the single travelers to start bonding with the group.
Tour

Best part of this trip is Yellowstone National Park. CODY Museum, Badlands, Grand Tetons. Well everything!

09/24/2019

Amazing trip, but tips should have been included with the package price.

Service

Trip was awesome, but with the cost it should have included all the tips.
Tour

Bus driver and tour guide were amazing.

09/23/2019

Service

There was too much free time. We arrived at noon and once we walked around, that was it. It would have been nice to have an opportunity to have had an excursion. Dinner was on our own and we understand from another guest there was a rodeo in town that night. No one told us. The Docent, Ms. Fleishman, at the National Musem of Wildlife Art was terrible. We only saw the lobby and two rooms. No Georgia O'Keefe, no Andy Warhol or the outside sculptures. Absolutely the very best Chuck Wagon Dinner!! Super!! Loved Yellowstone, however the guide didn't know the population of Wyoming. Wht else did he tell us that wasn't true? We did not get to see the huge blue lake at Yellowstone. Unfortunately Mr. Rushmore was being worked on so we weren't able to see it lit at night. We were in Deadwood on a Sunday and loved the tour. However there weren't any re-enactors which Deadwood is known for. It was a long holiday weekend and there wasn't anyway to get a "quick" lunch or dinner anywhere. We feel we missed quite a bit of the trip having lunch. One of our group decided to get ice cream so they wouldn't miss anything. Wish we would have thought of that. Liked the badlands and Wall Drug--again a long lunch. We would have liked our tour guide to have given us more information as we drove along. Our tour guide in the UK was fabulous. She never stopped giving us information about the area, people, culture, wildlife, plants etc. Unfortunately my husband became ill in Rapid City. There were no drug stores nearby and fortuantely a guest had an OTC which was really helpful. Our tour guide was not as helpful.
Tour

I took a tour from you to the UK and it was fabulous. Our tour guide was terrific, knowledgeable, and helpful. We had very little down time and she always told us where to get served quickly. I think going over a long holiday weekend wasn't the best. We waited in one restaurant for dinner for a half hour and then the seating wasn't very good. I did have a good time. The driver was terrific and the scenery was fabulous. There were a few things I missed that I think could have been included. My favorite was the Chuck Wagon Dinner. It was the best!! The family was so talented.

Thank you for traveling with Collette on our America's Cowboy Country tour. We're very sorry to hear about the issues you experienced while on tour with us. Your comments will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.

Collette Support

09/19/2019

Awesome Trip

Service

Our trip went without a hitch. We saw bison, and Elk. Arrived with perfect timing for Old Faithful. Our tour manager and coach driver were great. I would certainly recommend this trip. ❤️
Tour

Loved all the visited sites. We even got a chance to see Devils Tower, which was a surprise ❤️

08/16/2019

Wonderful trip

Service

We enjoyed our tour to Cowboy Country. Our tour guide, Bryan, even made it better!
Tour

Great trip! Wonderful experience overall!

08/07/2019

Service

Super star guide. Great itinerary. Great bus driver. I wish Collette would allow paying tips in advance like we’ve done on our five Globus Tours. On our Collette trip to Australia this January we will need to carry cash for tips for two people for 18 days. We went to New Zealand for 17 days last year with Globus and needed less then $100 in cash. Everything else was taken care of with charge card. I am not looking forward to having to carry such a large sum of cash over seas.
Tour

She had the best personality for her job.

08/07/2019

Would take another trip.

Service

Extremely organized and very well chaperoned
Tour

Tetons and and badlands. Cody museums

07/31/2019

Great trip! Will travel with Collette again.

Service

All the luggage handling and schedules were on time.
Tour

Everything we expected and more. The Tetons were displayed with clear blue skies. Yellowstone was amazing. The museum in Cody, WY. was very nice. Rapid City and Mt. Rushmore was a second visit for us. The Bison herd at Custer State Park was very large.

07/03/2019

Wonderful trip.

Service

This was my 2nd trip with Collette - both have been wonderful. The tour guides from Collette and the step on guides were very well informed with lots of information about each location we visited. The hotels, meals and buses were wonderful. The driver very professional and helpful. I will continue to travel with Collette whenever I get the opportunity.
Tour

I got to see Mount Rushmore at night and see Yellowstone, old faithful and The Inn at Yellowstone. All places on my bucket list.

07/03/2019

Service

The tour guide was very knowledgeable, and friendly. We saw a lot of places. The tour was well organized.
Tour

Seeing wildlife - moose, elk, wolves, buffalo

07/02/2019

Service

Excellent guide. Great accommodations.
Tour

Yellowstone National Park

07/02/2019

Service

It was an excellent trip. The only thing that I wish they would have done is offer more options for side trips for our free time for those who are not into shopping. When we asked our guide and the workers at the Jackson Hole hotel what there was to do they did not have any suggestions. The free shuttles in Jackson Hole were nice but the bus drivers were very unfriendly. Really enjoyed staying at Rapid City
Tour

See answer to above question

06/29/2019

Service

staff was helpful in planning and setting up air flights. Materials (especially booklet with suggestions) would have been more helpful if sent earlier. Tote bags are worthless. We like the concept of changing seats each day.
Tour

Guides and driver were all excellent. They were knowledgable and personable. They showed great care and soon realized pat needed some accommodations, even to having food served at Chuckwagon dinner so he did not have to handle a tray. The museums were excellent..could have used more time at wildlife art museum or Buffalo Bill museum.

06/26/2019

Service

Everytwas great.
Tour

Everything was great.

06/18/2019

Service

Great trip. Trip should have been a few days longer. Too much to see in a short period of time
Tour

Best memory Deadwood Interesting place Also the Bad Lands

06/18/2019

From the Mountains to the Prairie

Service

Jammed packed with experiences!
Tour

Thermal geysers and wildlife

06/12/2019

Great travel experience. Saw scenery like we have never seen before.

Service

The trip was well planned and interesting, informative and entertaining. Much of our satisfaction was do to our excellent tour guide.
Tour

Our trip to see the Crazy Horse memorial and Deadwood, SD. All of the ratings and comments are for both me (Mike) and my wife (Susan).

01/28/2019

Service

On October 5 to 12, 2019 I went on the AmertIca''s Cowboy Country with the Canterbury Seniors. I enjoyed the trip very much. It was unfortunate that we went in October. Many events were cancelled because places Closed at the end of September. The river raft ride was changed due to low water and cold temperature. The temperature of the water was 40 and air temperature was 40 degrees. A few people (5) did the trip. I was disappointed that the Chuck wagon dinner was also cancelled. We did have a lovely dinner in Jackson Hole. We where supposed to stop at Keystone on Wednesday to have dinner but the town was closed. So we had a dinner out in Rapid City. The trip to Mount Rushmore was changed to a day time trip because the illumination of Mount Rushmore was cancelled, we had snow that day. I was very happy to go on the Grand Teton tours which took on Sunday in place of the river raft ride. That trip was wonderful and should be added to the trip. I enjoyed going to Cody, Sheridan,Deadwood and the Crazy Horse Memorial. I loved the Badlands tour and Wall Drug. The program with the Lakota Native American family was wonderful at the farewell dinner. I enjoyed learning more about the Native American culture. I was fascinated with the structure of the land in Yellowstone, the Grand Tetons, in Wyoming,in South Dakota. It is so different from New England the land and the trees I found it very interesting. Thank you for all that Collette tours did to make this a special trip for me. Our tour guides Ann , Kimberly and bus driver Floyd where excellent. Thank You, It was a trip of a life time . Dianne G Hawes
Tour

I wrote everything on the first page.

01/19/2019

Awesome

Service

Everything.
Tour

Put together fine. Do it again.

01/18/2019

I would recommend this tour to everyone!

Service

We had a terrific tour guide - we stopped at so many incredible places - a very good group of people - hotels were very good
Tour

Jackson Hole, Wyoming - Tatanka - Lakota Museum, Yellowstone NP (the best), Wild Bill Hitchcock Museum, raft ride, conestoga carriage ride, Hotel in Jackson Hole, Badlands, etc.,

01/18/2019

The tour guide and bus driver did a great job

Service

The trip was well planned and done to perfection
Tour

This was my best trip ever. Our guide did an exceptional job

01/04/2019

Awsom

Service

Tour guide was awesome. Bus driver could not have been better. Every thing was spot one.
Tour

Was our first bus trip would do it again

01/04/2019

Excellent tour and would not hesitate to go somewhere else

Service

All the rooms we stayed in were very comfortable. Our tour manager, Nicki Mullins, was very knowledgable and a really fun lady. We had a blast on a very comfortable bus and learned a lot.
Tour

A great tour with great people.

01/04/2019

Recommend!!

Service

Had a wonderful time!!! We were very busy every day on this trip so that we could see all the beautiful sites of that area. Highly recommend this trip!
Tour

Seeing the wildlife and Yellostone!

11/12/2018

Service

Our tour guide, Ann Boulais was Awesome!She was knowledgeable and informative. She tried to make everyone feel "Special"
Tour

Food was not good and some of stops felt like a time killer.

09/07/2018

Outstanding tour and guide.

Service

I would highly recommend Collette to my friends and would not hesitate to book another tour with Collette.
Tour

Tour was memorable and informational. The guide gave us lots of geological tidbits too.

08/15/2018

Awesome & educational.

Service

We just loved our Collette tour. We felt safe with our bus driver & our guide was awesome. We learned so much & saw beautiful scenery. I would recommend your business to others.
Tour

Yellowstone , Grand Tetons & the rafting down the Snake River.

07/10/2018

Enjoyed every day

Service

thought the trip was well planned and our tour manager (Beth Meredith) was terrific. Even when the weather impacted on the plans for the day, she came up with an alternative plan.
Tour

thought each day had a happy memory

07/03/2018

Service

All things considered, the trip was pretty good. Our Tour Manager Kim Capron did a fine job. She was knowledgeable - and had a good sense of humor (always a plus when the average age of the group is 70+!). If it were up to me, I'd make our brief "extra/add-on" stop at the Minuteman SALT Missle Museum a regular, and longer, part of future "America's Cowboy" tours. It was fascinating.
Tour

I liked the "add-on" visit to the Minuteman Missle SALT Museum. Having said that, all the stops were good.

06/29/2018

Awesome trip, exceptional staff

Service

The America's Cowboy Country tour was awesome. Learned alot & saw fabulous countryside, events and cities. The staff of Collotte was exceptional. Never had a question unanswered, always polite, professional and went above & beyond when we got delayed through airlines. Mark Cunningham was a great & fun tour manager and Paul the bus driver terrific. Keep them all on your team.
Tour

America's Cowboy Country tour was excellent. Enjoyed all the sites, cities and nation's parks and scenery. Collette's staff was exceptional. Never a question unanswered, professional, polite, and went above & beyond when we got delayed by airlines. A fabulous trip, will be using Collette again.

06/26/2018

GREAT

Service

EVERYTHING
Tour

GREAT TOUR GUIDE, BEST BUS DRIVER,

10/27/2017

Service

Some of our scheduled activities, e.g., Covered wagon dinner & entertainment was cancelled because they were closed for the season. An optional excursion was cancelled because there weren't enough people signed up for it, and we haven't been credited for its cost yet (over 2 weeks since end of the our). The frst hotel we stayed at seemed under staffed.
Tour

Tour didn't meet expectations. Some advertised activities were cancelled because they were closed for the season.

10/26/2017

Great trip!

Service

We had a great time. The tour director was very knowledgeable and accommodating and the driver was quite skilled in difficult conditions.
Tour

In general, included food was palatable but very unremarkable, very average.

10/06/2017

Service

Good response to questions concerning travel times
Tour

Good variety of experiences. Trip in the snow over Granite Pass. Beautiful yellow aspens and evergreens covered with snow

10/05/2017

Reflection on Collette

Service

For the most part it was a wonderful trip. Sometimes we could have used some down time. Our biggest complaint was the breakfast the last 3 days of our trip. This totally was not up to Collette style. I know personally that some people would think twice about traveling with Collette because of this. It truly was a bad reflection on Collette. We have travelled mutiple times with Collette and never have we been treated so poorly. I spoke with *Personal information removed by Feefo* regarding this and she tried her best to try to correct things to no avail. Other than that our rooms where very nice and our bus driver and tour agent where wonderful. Y
Tour

There where many nice experiences , we did and saw a lot. We came home tired and happy to be home.

Hello, thank you for sharing this feedback with us about the tour. We have passed this along to members of our team for review. We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon.

Collette Support

09/29/2017

Cowboy Country

Service

The tour was well organized, our tour guide was a wonderful wealth of information, accommodations were excellent.
Tour

Everything! I checked off several items on my bucket list.

09/24/2017

Service

the trip, the driver **** and **** were all wonderful!!
Tour

everything was just great. we had a lot of fun and made some friends that we are going to visit next month. the only thing that i was disappointed in, which you could not do anything about, was the monuments. i thought they would be a lot bigger.

09/22/2017

Great

Service

the experience was amazing.attention to details great.from booklets sent to our agent to tour director to our coach driver ! Would be happy to tell friends about travel with Collette.
Tour

just said it was wonderful from lodging to tours .

09/20/2017

Great tour company!

Service

Service throughout the trip was amazing. The only issue was that the original trip had us staying right in Yellowstone for a night and that's not what happened on the actual trip. We spend an extra night in Jackson hole so a lot of our time was wasted driving back and forth to Yellowstone. We didn't get to see much of Yellowstone so it was a disappointment. Other than that the trip was excellent. I would definitely travel with them again. *personal details removed by Feefo* our tour director was fabulous!
Tour

The trip was excellent. Saw parts of the country I didn't even know existed

09/20/2017

Great trip

Service

Door to door service was great. Exceptional tour leader. We were busy from 7:45 a.m. until 7:00 pm. Thought some of the days were longer than necessary. Twelve hour days for the older folks (us) were tiring. Spent one day doubling back through Yellowstone....wasted time. Overall great trip.
Tour

Overall great experience.

09/07/2017

Service

We had a wonderful trip. Our guide was very knowledgeable, friendly and made our trip great. The bus driver was also great and very helpful.
Tour

The whole trip was great and packed with wonderful things to see. We loved the cowboy cookout and music experience, but my favorite was seeing the Buffalo.

Hello Barbara,\n\nWe're pleased to hear you had a great time on tour with us! We saw that you had great feedback about the service but you rated it as 1 out of 5 stars. Is there anything that we could have done to improve the tour?

Collette Support

09/03/2017

We had a wonderful trip and thoroughly enjoyed ourselves. Saw lots!

Service

Terrific service. Phone people were always helpful, and having a tour manager was really helpful. Our tour manager *personal details removed by Feefo* was super.
Tour

It was a well planned and thought tour. We saw everything we had wanted to see and more. We didn't have to spend hours planning the trip, and we saw more because we weren't the ones doing the driving.

07/26/2017

Service

My sister and I both will travel with them again
Tour

Badlands rafting on the Snake River - with hail

07/22/2017

Disappointing trip.

Service

This Cowboy Country trip was too tiring. Some days we were on the bus from 8 am until 10 pm. Way too much time allotted for shopping and minimal time allotted for relaxing. Also I was not happy with the meals. The majority of the meals were buffets where the hot food was not hot and the cold food was not cold. Other tour companies that I have traveled with in the past let you order off the menu. I like that much better. The bus driver was nice but this is the first time I have come across a driver who did not get off of the bus and hold your packages or your hand to make sure you got off safely. I was very disappointed by that. The hotels were not of the quality I am used to when taking a tour. There were problems with house keeping in 2 of the hotels. The rooms were just standard 2 bed rooms like you can find in any hotel. Nothing special about them.
Tour

see typed review above under customer experience

07/20/2017

Sit back and enjoy

Service

Have rated than five stars because of all the planning and the care that go into making your tour a wonderful experience. The tour guide was extremely knowledgeable and make sure everything went well
Tour

Places we visited were just wonderful. Full of history and nature and just awe inspiring I loved every minute of it

06/29/2017

A wonderful experience all around!

Service

Our tour guide was excellent and went beyond what we expected. From her knowledge of the places we visited to the bags of candy and snacks she produced! The bus driver was great no matter what weather conditions we experienced and that included rain and crazy drivers. He was courteous and patient with the 37 "tourists" and we felt perfectly safe with him at the wheel. There were 2 extra stops and before we arrived at Mt. Rushmore our guide showed "North by Northwest"! We would gladly go on any tours that our guide and our bus driver were on. Met a lot of wonderful people and by the time our tour ended we all felt like family to the point of talking about a reunion!
Tour

Too many to pick one that really stands out. The float trip down the Snake River, the jeep safari through the buffalo herds, the drive through Yellowstone, watching Old Faithful and the guided tour, the stop at a small restaurant selling home made pies, the Badlands, the small church in the Tetons, Wall drug for delicious lunch and malts-can't pick any one thing!

06/28/2017

Perfect Cowboy Tour

Service

the tour guide was excellent. Very organized, interesting and funny. The tour itself was busy, but so well handled, it didn't seem overwhelming. Best of the Best.
Tour

Perfect tour guide and awesome tour with lots of inclusions and some added surprises. Couldn't have been better.

06/12/2017

Very professional informative tour - thoroughly enjoyed!

Service

I love traveling with Collette. there are a couple of things that really stand out when traveling with collette - I have found that their tour guides are very informative and add a lot of good local information to the trip which really makes it more enjoyable. I also love that they bring in local guides - this really enhances the experience. I think they do a good job with the hotels and with the meals that are included. I would have given them five stars except some times in the middle of the tour the timing gets off and too much is planned to where you feel rushed. I think you would find this even if you planned it yourself. but since it is a tour group it is harder to make adjustments. But overall I would highly recommend.
Tour

I had several "favorite" experiences. If I had to pick one I would say it would be seeing Old Faithful as well as all of Yellowstone Park. It was breathtaking. Collette had a step on guide and that really added to the experience

10/09/2016

Many fun experiences

Service

Everything ran smoothly
Tour

Covered wagon ride and dinner

10/06/2016

Another interesting, informative, comprehensive Collette tour.

Service

Well organized, excellent choice of places to visit, good hotels and a superior tour manager
Tour

The guided tour at Yellowstone. Very knowledgeable and pleasant guide. Fascinating.

10/03/2016

Great Trip! Thank you personal details removed by Feefo.

Service

I thought that the trip was well designed including many interesting places. There was about the correct amount of free time. The tour guide and bus driver were very professional but also a lot of fun. I enjoyed my fellow travelers!
Tour

The add on excursion in Rapid City was very nice. I very much enjoyed dinner at the restaurant plus the museum and downtown city tour.

09/29/2016

WOULD RECOMMEND THIS TOUR FOR PEOPLE TO SEE THE NATIONAL PARKS

Service

PROVIDED AN EXPERIENCE THAT I WAS LOOKING FOR. GREAT TOUR GUIDE WHO HANDLED EVERYTHING. SIGHTS AND SIDE TOURS WERE AS ADVERTISED.
Tour

REALLY LIKED THE TOUR. FOR THE MOST PART THE GROUP IN THE TOUR WERE GOOD TRAVEL COMPANIONS.

09/29/2016

Super sights but very poor tour management...will never use Collette again

Service

The tour manager and bus driver had a constant ******* contest throughout the tour. Unfortunately, during the visit to the Buffalo Bill museum the driver decided to leave us without telling the tour manager until he was halfway back to Yellowstone placing the tour manager into 'meltdown mode'.
Tour

Tour manager and bus driver had a constant ******* contest the entire time. This turns an otherwise great vacation into a "vacation from hell". With the number of companies that offer guided tours there is absolutely no reason to choose Collette.

Hello!
Thank you for choosing us for your recent tour. We’re disappointed to hear about your recent experience. Please accept our sincere apology for the performance of the tour manager and bus driver. We have forwarded your feedback to our tour manager team.
They will be reviewing this feedback and using it to enhance this tour for our future guests. Thank you for bringing this to our attention.

Collette Support

09/29/2016

Will never use them or recommend them again.

Service

Unprofessional tour guide. Tour guide ruined whole experience for us. He was arrogant, moody, and argumentative.
Tour

Dirty, dusty, flies, smelly and only a port a pottie bathroom

Hello Craig,
Thank you for sharing your feedback about the performance of the tour guide with us as well as the accommodations you experienced while on tour. We have shared your feedback with both our product and tour manager teams to review and take action to better improve the tours for future guests.
We appreciate you taking the time to let us know about your experience while on tour. We encourage all feedback as it allows us the opportunity to identify problems and strive to make the necessary corrections. We are thankful for your business and your insight.

Collette Support

09/24/2016

Service

Collette representatives were very accommodating during the reservation process.
Tour

Poor choice for Welcome Chuck wagon dinner. Not enough time @ Yellowstone. Dinner arrangements poor. $70 for dinner &"tour of Rapid City" poor. Visit to Mt. Rushmore unsatisfactory.

09/23/2016

Service

Good complete trip. Offering more choices for activities would give people options. Trip cost was pricey.
Tour

Good complete trip. Offering more choices for activities would give people options

09/19/2016

Service

Nothing to say beyond the rating.

09/19/2016

Service

Service was fine, also worked with a travel agent. Tour Manager knew almost all she presented, and she presented it well, but is a bit immature. Talked about herself too much, then again, who doesn't anymore! She was nice enough, but made her " favorites"! obvious. Not sure if I would recommend them, would have to think about that
Tour

As mentioned above. I am not sure that the ratings should go from "excellent" to "good" to "poor" I would rate some as very good (overall tour) and "average" for example, the Tour Manager. The local guides were excellent, all of them! We saw some beautiful sights!

08/22/2016

Service

Perfect. Of course we had great weather which helps. Kept us occupied.
Tour

Snake river float trip. Grand Tetons

08/19/2016

Great tour!!!

Service

Great service. Friendly, efficient, knowledgeable staff

08/18/2016

My 13 year-old grandson and I had a WONDERFUL wild west trip!!

Service

My travel agent handled most of the transaction, so it was easy. Cost seemed high but I guess one gets what one pays for. Good hotels, good coach, driver and tour guide. Yes, I have recommended Collette and have used Collette before. Day guide at Yellowstone should have been miked. With 44 of us, we missed what she was saying most of the day. I've had a Collette tour there before and she was miked and it was MUCH better!
Tour

Our favorite was the white-water rafting (Dave Hansen) and photos!! Badlands were a BEAUTIFUL surprise ~ grandson climbed them! Mt. Rushmore ceremony at night was outstanding and patriotic! Many from our group are vets and went onstage and were so moved they couldn't talk back on the coach. Great idea to see it at night.(and former tour guide told us to sit upstairs which was better!)

08/18/2016

Service

Excellent ! I would recommend Collete. They arrange accommodations in safe and comfortable places and arrange or recommend good restaurants. Best of all Someo e else does the driving in a comfortable coach.

08/18/2016

Service

Everything went very smoothly
Tour

Yellowstone the animals had wonderful timing

08/12/2016

Pleased with Collette

Service

The Service at Collette was great. The agents were great when I contacted them with a few small discrepancies. The discrepancies were corrected with one phone call. Definitely recommending Collette to my friends. They explained my tour and charges very clearly.
Tour

The Cowboy Tour is an excellent choice. Although there are many spectacular Things to see. The White Water Scenic Raft Ride is a great experience. See the Spectacular scenery of the Grand Tetons and Yellowstone is overwhelming. Seeing "Old Faithful" in person after many years of reading and seeing other people's picture is breath taking. Riding across the state of Wyoming is truly amazing when you see the amount of open land. Going to Cody, WY and getting to see the building of the West through the center at Buffalo Bill Cody. Then we were off to Rapid City, SD and many more sites. Deadwood, SD where we got to see more history in Wild Bill Hickcock and to see where he was shot and the ride to MT Moriah Cemetery where Wild Bill and Clamity Jane were burred. It was amazing to see the sites and hear the history of this nation. More to see in the Bad Lands, and the other sites of Buffalo that were up close and personal. They cross the roads in front of cars and buses. You just have to sit tight and let them pass. In Rapid City there is a life side statue of a past president on each corner. Then you get to see MT. Rushmore with the Four Presidents in stone.

08/07/2016

Another wonderful and educational tour with Collette.

Service

Our 4th tour with Collette, all of which have been wonderful. In 8 days we saw so much of the country, things we would never have seen on our own. Also love that you provide limo service to and from airport.
Tour

So many wonderful sights, hard to choose. We were so impressed with the museum in Cody, one of the best we've seen, the jeep tour thru Custer State Park, the tour guide and time in Yellowstone, to name a few.

08/04/2016

Service

COLLETTE ISVERY GOOD TOUR DIRECTOR DID NOT KNOW AREA ON THIS TRIP SHOULD HAVE DIRECTOR WHO KNEW THE AREA

08/04/2016

First Collette Tour was incredible !

Service

Outstanding ! As our travel agent recommended. I highly recommend Collette.
Tour

The 14 mile river float trip was amazing! The scenery and wildlife is magnificent . Best vacation ever experienced. Collette is first class service and value!

07/24/2016

Absolutely wonderful travel service and adventure.

Service

Everyone at Collette was very helpful and always pleasant. Whenever I would call they would always get an answer for me and not keep me holding on the phone. I would definitely recommend Collette and will certainly be using them again for my next trip. They are very good about updating you when something has changed such as airline or flight. The tour leaders are very good and make sure everything goes well and also pay attention to each of the travelers in the group and take care of their needs, if any.
Tour

Rafting down the Snake River was definitely a highlight of the trip, as was getting within a few feet of the bison herd on our jeep ride. Seeing 10 bald eagles was a bonus. The scenery is just beautiful, no matter where you look. Enjoyed the entire trip and all of the places which were included. However, I would eliminate Crazy Horse, but leave everything else in. The hotels were very nice with the exception of the accommodations at Yellowstone. There was barely any light in the rooms and the soap was in containers fastened to the sink and the shower wall so they were not moveable and were hard to reach (you couldn't take a bath there). They did have a great breakfast and dinner. As a matter of fact, all of the meals were very good, including those at the two chuck wagon dinners and the entertainment on both these occasions was excellent. I do think this trip should be rated a 2 at least. It is a little more difficult than the 1 which the brochure stated. I did not have a problem, but my traveling companion did as did some of the other people on the trip. Overall it was great!

07/21/2016

Service

Would have been nice to see more things, people on our tour weren't too mobile
Tour

The float down the snake river was the best. Wish there was a different inclusion besides a dinner.

07/21/2016

Service

All calls with questions were answered
Tour

Yellowstone. Artists point

07/11/2016

great!

Service

I was very pleased with the guide, our hotels , and the food... We will certainly take another Collette tour in the future.

07/11/2016

Service

Very well organized. Good knowledge of the sites and histories. Pleasant professionals involved in tours. One really bad meal in Yellowstone. Slow and food was burnt and cold. It took three and a half hours to eat and we didn't get to see much of Old Faithful.
Tour

wagon ride and meal with the bar-b-que dinner. Great ride with Indians and great entertainment.