Islands of New England

07/10/2022

A most enjoyable experience!

Service

Melanie was the best tour manager we have ever experienced. She was extremely attentive, warm, friendly and very knowledgeable. You could tell she enjoys what she does and she brings energy and enthusiasm with her at all times. I would highly recommend collette in general but especially because of her.
Tour

The location, the detailed tour information and the wonderful tour manager. The whale watching experience exceeded our expectations.

07/09/2022

Review on 07/09/2022

Service

Service was great, aboveboard.
Tour

Our tour guide and bus driver made the trip enjoyable.

07/06/2022

Enjoyable trip and saw and learned a lot.

Service

Our trips, bus transportation, and tour guide were excelant. We only wish we would have had some free time at the hotel on the ocean.
Tour

Each day provided a new experience. We saw and heard about places in the areas we traveled. One of the favorite experiences was gaining a greater understanding of our heritage.

07/04/2022

Review on 07/04/2022

Service

Very friendly and informative. Yes I would use them again.
Tour

Very good tour. I enjoyed all the places that we visited.

Hello, thank you so much for sharing your feedback with us. We hope to see you again soon!

Collette Support

07/03/2022

Well planned,full of adventures,historical,fun loving

Service

Tour guide very knowledgeable in many facets
Tour

Whale watching adventure was fantastic

Thank you so much for sharing your experience of our Islands of New England tour!

Collette Support

06/26/2022

Other tour companies are better

Service

Location of one of the hotels was awful. The Sea Crest - in a location where there was nothing around. Had to take Uber in evening if you wanted to do anything. Breakfast awful - not even a piece of toast. Same small selection every day. There for 4 days like a prisoner. Also saw a rat outside the lobby window. Never using them again.
Tour

Location of hotel terrible. Islands tours were fine because of Tour Director, Joani. Other than Providence, hotel was way too far from anything. Long, long bus rides to and from sights.

Thank you for sharing your experience with us. We have forwarded your feedback about the hotel to our product team. They will review it and use it to improve the tour for future guests. If you would like to set up time with one of our customer care representatives to share more about your experience we would be happy to set that up for you. We hope to earn your business again.

Collette Support

05/29/2022

Review on 05/29/2022

Tour

It was a great trip. Loved the tour guide Melanie. Only downside was our connecting flight was 40 minutes. We would have missed it if it hadn't been delayed. Had to shuttle to another terminal in Philly. Need more time to connect. Our flight out of Boston was delayed. For future reference to whoever manages flight schedule

05/29/2022

Review on 05/29/2022

Tour

Very well organized Tour director was very knowledgeable of the area and it’s history

11/15/2019

Enjoyed the tour, felt necessary to leave due to injuries.

Service

The tour was good. I happened to fall on the cobble stones beside Fanueil Hall. Trip made to Tufts Med. Ctr.to get stitched up and treated. Felt it would be best if I recovered at Home and my son, wkly flyer, was able to get me a ticket change from Providence, RI to Atlanta, met at airport by family, overnight with family and home the next day. Accident on 10/13, left tour on 10/14.
Tour

In the short time i was with the tour loved the trip to Newport. Beautiful tour of Rosecliff, one of the historic homes.

Thank you for traveling with Collette on our Islands of New England tour. We're happy to hear you enjoyed the tour and are sorry you had to interrupt your trip due to an injury. We did mail insurance forms to your home on October 21. If you have any questions or need assistance with the forms please contact our Guest Relations Team.

Collette Support

11/04/2019

May use Colleette again

Service

tour directer was well informed and kept us entertained. yes I would recommend Collette .
Tour

Martha's Vineyard and Nantucket ride to Cape Cod was too long without any good stops.

11/03/2019

Replacement for trip to Nantucket not equal,house tour was very overrated

Service

Guide was lacking in keeping up with attendees or Responding to emergency. House tour was awful while other options were available if I go was k own. Make up whaling trip and Nantuvket was poor - not adequate for cost missed.
Tour

Overall disappointing/ bye driver was very nice Beach resort very nice but no tone to enjoy

Thank you for traveling with Collette on our Islands of New England tour. We're sorry to hear about the issues you experienced on tour. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

11/03/2019

I had a fantastic time

Service

They did everything well, I can not think of one screw up in the whole trip.
Tour

I had the best time i have had in a long time

11/03/2019

Service

Everything about our trip/tour was good. Our tour guide was very knowledgeable and made it fun. Our tour bus driver also knew so much about the area and drove us ever so safely. Definitely a great experience!
Tour

Everything was perfect! I especially liked the museums.

11/02/2019

Service

Tour was well planned and Brenda, our tour manager was outstanding. She kept us all informed and had fun with the group. Tom, our coach driver knew his coach very well and maneuvered us in places that would have been tight in a car. Overall it was just an excellent experience.
Tour

Lobster dinner was excellent!

11/02/2019

Service

Our tour guide was knowledgeable and shared so much about everywhere we went. We made many brief stops at places of interest that we would have missed on our own. Our driver was very outgoing and made sure he learned our names, obviously more than just a job to him.
Tour

The whale watching was amazing! Also, the visit to the cranberry farm and Plymouth Plantation were enjoyable and informative.

10/31/2019

Good tour

Service

The tour manager was very thoughtful. Able to think forward to cover our needs. The coach driver was amazing. The pick up transport to our hotel from the airport was absent but our cab ride will never be forgotten. We enjoyed all the tours. Wish we would of had some down time to enjoy the beach at our hotel.
Tour

Did that . This is from Ross and Marjorie Cooley

10/30/2019

Trip was a success despite inclement weather and airline problems.,

Service

VERY WELL ORGANIZED, we met in our home town and were transported to the airport in SLC, which was very nice. We had flight problems and the Colette representative Rhonda Strother was on it . We made it and had an hour and a half to freshen up eat breakfast and get on the tour bus. This was important because we could have missed the first day otherwise. It rained and blew for several days of our trip. The shuttle to Marthas Vineyard could not go. The guide found very interesting substitutions for us to do, which I think was amazing.
Tour

Most memorable experience Nantucket, because our last name is Macy - ancestors are from there.

10/30/2019

A "Bucket List" item now in the rearview mirror with fonds memories...

Service

I would recommend the company as well as our specific tour manager. The trip was planned thoughtfully and even when weather events prompted need for modification to the pre planned schedule, the tour manager was remorseful though the need for adjustments were out of her control. As well, she kept us engaged while on the bus and displayed responsible oversight to travelers with special dietary needs.
Tour

We were 41 strangers at the start of the tour but close acquaintances by its conclusion. My favorite memorable experience was standing in front of the Plymouth Rock and allowing myself to imagine what it must have felt like for the Pilgrims when they docked in this new foreign land. The entire tour was fondly memorable.

10/30/2019

Great Tour of the Cape

Service

It was a great tour. The weather wasn't the best, but our tour operator made sure we were entertained, and occupied.
Tour

Excellent tour and information. We visited unique sites, and had adequate free time. Absolutely loved Nantucket and Newport.

10/30/2019

Service

The tour experience, especially the guide -- Joanni, was outstanding. Very satisfied. However, the flights that Collette scheduled were so bad, to get to and from the tour, that it makes me never want to use Collette again.
Tour

Loved all the museums and especially enjoyed the cranberry bog. Getting the feel for the real locals (like the cranberry bog) is so much better than going to tourist spots.

10/30/2019

Service

Joani was an excellent tour manager -- knowledgeable, friendly, professional, and fun. Because of weather, the ferry didn't run to Martha's Vineyard, but she found marvelous things for us to do that day. Our driver Mary Kay, was great, but the coach was not up to Collette standards. It did not have WiFi, not working charging outlets -- just an older coach.
Tour

Love Nantucket! Wish we could have spent the night there and enjoyed an extra day

10/30/2019

Enjoyable

Service

Tour manager and local guides were very knowledgeable and helped to make the trip enjoyable. Transportation was efficient.
Tour

Unfortunately the weather was horrible so the experience was not as pleasant. The trip was well organized but did not lend to flexibility in bad weather. Our days could not be flipped based on weather changes.

10/29/2019

Service

The tour guide was awesome. The program was very well planned.
Tour

Martha's Vinyard and Cape Town. Lobster dinner

10/27/2019

Service

Coach was comfortable. Accommodations were good. Communication prior to the trip was good but communication during the trip could be better.
Tour

Liked time in Providence. Wish the weather forecast would have been considered to alter plans once we arrived at thre Cape. The sights we saw got a little redundant. The hotel in the Cape was not convenient. Why book a hotel on the shore when you are never there and your guests are not given views of the water.

10/27/2019

Lack of appreciation for customers

Service

The itinerary was poorly planned. The night before departure should have been in Boston. Instead we had travelers using a car service at 2am, some departing at 9am, others at 2pm and the remainder at 630pm. I will NEVER understand booking ten people on a 630pm flight on their departure day when there were at least ten earlier options. As early as these flights were booked, there is NO excuse, unless it’s your profit margin, then just forget customer care! Our tour guide Teri was very secretive about things we needed to know. For instance, “”Will we return to the hotel before dinner or should we plan to be return after dinner?” Her response, “We’ll have a nice dinner”???? Okay, answer my question😩. Issues such as number of shots for diabetics dictates that you know how long you will be gone. That’s just one example; there were many! And at times she was very condescending and brusque when responding to her guests. Her close-to-the-vest approach also led to a lack of communication with the driver, resulting in him going in one direction and her pointing out landmarks that weren’t there. We paid too much money to be dismissed or, at times, ignored.
Tour

See above for details....

Thank you for traveling with Collette on our Islands of New England tour. We're sorry to hear about the issues you experienced on tour. A member of the Guest Relations Team will be reaching out to discuss your comments.

Collette Support

10/26/2019

Tour great; not transportation!

Service

Transportation to and from was awful! Delays, cancelled flights, seats reassigned,etc
Tour

Nantucket Island and whale watching

10/26/2019

Service

Everything was done to perfection. We breathe a sigh of relief when the shuttle comes to pick us up at home and we don't have to worry about a thing for a whole week. Our tour manager, Jim Eldredge, was EXCELLENT. And our bus driver was the best.
Tour

We have traveled with Collectte for the last 3 years. Why? Because we don't have to worry about any aspect of the trip. Just pay for it and go.

10/26/2019

Flight was less than satisfactory

Service

We had a great time. Our guide was very knowledgeable and was terrific. We stayed at hotels that were great and the center of attractions. Our flight over was less than satisfactory we missed our connecting flight by 1 minute because our flight out of STL was delayed. Fortunately Judy EFT was able to get us on another flight. We found out later there was a direct flight from Southwest Airlines.
Tour

Tour guide was terrific and we had a great time

10/26/2019

Service

Five star tour guide and bus driver Tour guide was excellent. He was personable and very knowledgeable. He thought not only of the overall tour but the little things to make it more enjoyable for all. Bus driver was also personable, an excellent driver, and he and tour guide got along very well. The one local guide in Boston was ok. Zero star collette service The most disappointing part of the trip was the lack of the Collette home staff in aiding all the transportation arrangements for cancelled and delayed flights. Felt like we were left high and dry in unfamiliar airports and 16 people left hanging. I would have been better off making my own travel arrangements. The accommodations on Cape Cod could have been better. Left hostage at hotel for meals and they were not staffed properly to have two tour groups and other guests all trying to eat at the same time. As for waterfront hotel the view of the air conditioning units and the roof was very disappointing.
Tour

Memorable experience was the Saturday night river walk and the lighting of the caldrons in the river.

Thank you for traveling with Collette on our Islands of New England tour. According to our notes we worked with your group leader and the airline when you experienced flight delays. All transportation in Boston for the start of the tour and in St. Louis after the tour was rearranged according to the new flights.

Collette Support

10/19/2019

Service

I loved the itinerary. I did not feel the hotels we stayed in lived up to my expectations, especially our second hotel. The staff did clean well ,this includes the rooms, the hallways, or the sitting areas. Many of our guests requested room changes due to a variety of issues in the original room they were assigned. I believe some were never satisfied, but gave in and were tired of complaining and moving. The staff lost one of our traveler's luggage by putting it the wrong room. That traveler was without her suitcase for almost 24 hours. I felt our tour guide didn't do as much as she should have for some of our guests traveling with special needs. An example is one of our travelers had Celiac disease. Her food was often late coming to the table, as if the tour guide didn't prepare the kitchen ahead of time for her arrival. And, her food was often not as good as it could have been. She paid the same as everyone else on the trip for meals, but what she was given was often very sub-par compared to our meals. Many of us noticed time and again that it seemed her special needs was not well accomidated. That should have been the responsibility of the tour director to contacted all of our restaurants ahead of time, given them a heads up, and made sure they were very prepared for her arrival. We all felt bad eating in front of her while she was waiting for her food to arrive, as if the restaurant was unprepared for her arrival.
Tour

The itinerary was very good

Thank you for traveling with Collette on our Islands of New England tour. We're sorry to hear about the issues you experienced on tour. Your comments will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.

Collette Support

10/17/2019

The highest praise goes to Collette with their impressive skills and expert

Service

A definite Yes in recommending Collette. I have taken a number of trips with them and have always praised and recommended them to all I know and meet.
Tour

Christina, the tour manager, was so considerate of my dietary considerations and my comfort. Everyone else’s needs were so well met by her. My memorable experience was the ferry rides and the touring of Nantucket and Martha’s Vineyards. The ease of the whole trip was wonderful.

10/17/2019

Professional in every aspect from beginning to end!! All aspects covered!!!

Service

Consideration to detail was noted. The professionalism of Christina Hyde and the bus driver was impressive. The Bus Driver had such expertise in manipulating the bus safely about with such skill. He instilled confidence.
Tour

The historic value of the Boston tour was addressed very thoroughly. It was very enjoyable.

10/13/2019

Service

Everyone did everything they could to make each day enjoyable. Guides were very knowledgeable and friendly. Bus driver was an expert driving in the small narrow conditions that were required, and assisted if we needed help getting off the bus. My husband and I are not history buffs, and got a lot more history than we could take in.
Tour

Enjoyed the ferry rides, and all the harbor views. Nantucket was my favorite.

10/11/2019

Service

I met very nice people. Our guide was great. I would like to have had more guided tours in each location, i.e. museum and light house tours.
Tour

I met really great people.

10/11/2019

Service

My Tour manager and Motor coach driver were super. They were very good at their jobs. I felt very safe on our daily trips. I did not like the position of my rooms. Being a female, single, and a senior I was placed at the end of the hall by the stairwell and ice maker. I had to pay an additional 800 dollars because I was a single traveler and I feel I got the worse placement in my room location.
Tour

I loved the lobster dinner and the whale watching. The people on our bus were super friendly and so much fun. It helped make the trip one I will remember. Tour manager and coach driver really earned their money and more.

10/10/2019

Service

We were not picked up at the airport upon arriving in Boston. We had to hire a cab to get us to the hotel on 9/13. Three hours was a bit too long in places.
Tour

One good hotel, one not so good. Early times on board. This is supposed to be vacation! The beach resort on Falmouth was fantastic.

Thank you for traveling with Collette on our Islands of New England tour. We're very sorry about the issue you experienced with your arrival transfer. Our Logistics Team has reviewed this situation with the vendor and if you have not been reimbursed for your extra transfer expense please contact Guest Relations.

Collette Support

10/10/2019

Service

Collette representative Jay Fehan’s presentation for the trip was informative and fun. He was through and because of this I knew what to expect on all aspects of trip. Our tour guide was very knowledgeable and personable. Bus was very comfortable and spotless. Driver was great and also a very nice person. Hotels were fine, great breakfasts.
Tour

Our great tour guide. Exceptional.

10/09/2019

Absolutely fantastic tour driver and coach driver. Hotel on beach wonderful

Service

Dur to my many trips with Collette, I am a lifetime member. Tours are well planned giving a glimpse of historical places and also fun and unique places. Tour guides are professional, knowledgeable and on the Islands of New England, fun, fun, fun Our driver was one of the best I have had. I highly recommend Collette to all my friends.
Tour

Loved cape cod , cranberry bog, marblehouse, best tour , second only to Amish Country.

10/09/2019

The tour was awesome due to Brenda and Joseph .Many thanks!

Service

Brenda handled the group well as it was a very diversified group with mobility, hearing and visual issues. She is an experienced tour director, knowledgeable of the sights, and very accommodating and extremely dedicated to her travelers. Brenda knows how to get the group to interact during some of our long bus rides, especially with her beautiful voice, and games that were played. Brenda was the only tour guide that sent out a welcome email to us prior to arrival. Joseph, the driver was one of the best drivers that I have encountered with Collette (taken ten trips with Collette) because he went beyond the call of duty. He always helped the travelers on and off the bus with a very cheerful disposition. He definitely loves what he does! The only negative feedback was wi-fi on the bus was inconsistent, and also the bus didn't have pockets in the back seats for notes, water bottles, etc.
Tour

Cape Cod USS Constitution Lobster Dinner! Cranberry Bog Martha Vineyard's

10/07/2019

Service

The service was good. Too much shopping time, not enough beach time.
Tour

To much shopping time, not enough outings.

08/29/2019

You won't be disappointed with the New England tour

Service

We took the New England Islands tour and it was WONDERFUL. We saw so many things and were busy. Joan was a terrific tour guide. Always pointing out things and was also very thoughtful. Juan was our driver and couldn't have been better. He even had cold water for us to buy in the back of the bus. Huge help with the hot weather. Joan had a great method for us changing seats each day. That allowed for us all to be around different people. Collette was a great tour company!
Tour

We saw so many wonderful sights. Providence, Boston, Martha's Vineyard, Nantucket.

07/19/2019

Service

Yes I would travel with Collette again.
Tour

A wonderful area for history information on the beginning of our country.

07/11/2019

Service

Great time. Great itinerary
Tour

Great fun. Enjoyed everything

07/08/2019

Service

Overall a very good trip. Our guide was fantastic. I wish we would have not done the bus tour of Nantucket. Would have rather done the whaling museum and historic homes as the tour.
Tour

I wish the sea side hotel was not so far away from other businesses.. We did not have the opportunity to go eat at any of the local places without the added expense of a cab or Uber. The Nantucket issue mentioned earlier.

07/07/2019

Honest

Service

The trip was wonderful and included many great sights. I feel the driving tour around Nantucket was not very good and would have preferred included Whale Museum instead. Also the Seaside Inn in Falmouth was very far from town or eating establishments. I understand a seaside place is nice - when the weather permits but maybe the bus could take a group into town one of the 2 nights we were on our own for meals.
Tour

It was nice to see a different part of the country.

07/07/2019

Great service

Service

Great attention to personal service.Very professional and informative.Enjoyed being in a group where the details of the trip were taken.care of l just could enjoy the experience.
Tour

Whale watching. Tour was great very informative and fun.

07/07/2019

Excellent trip

Service

Good accommodations. Responsive to change airline reservations with no hassle.
Tour

Fabulous tour guide. Very friendly/enthusiastic and showed us more than we had expected. Very accommodating to our needs. Bus driver was also great.

07/06/2019

Service

Tour manager Melanie and driver Joseph were excellent hosts guiding our tour experience.
Tour

Touring Martha's Vineyard was best.

07/06/2019

Without a doubt, Melanie McDonald made this trip a winner for our 33 travs.

Service

This trip was well produced ! Thank you!
Tour

Good Show! Tranx enjoyed every minute!

07/06/2019

Service

Great tour manager
Tour

All places visited were great.

07/01/2019

Great time!

Service

I felt 100% cared for from start to finish. The hotels were top line, the agendas were first rate, everything was perfect.
Tour

Everything was first rate. I loved Martha's Vineyard and seeing a whale on our whale watching trip.

06/25/2019

Collette makes travel easy

Service

The service was top notch from car service pick up to drop off and everything in between. I would definitely recommend Collette to others and will definitely use Collette again in the future.
Tour

The tour itinerary and pace of the tour was great. Sites were varied and interesting. The tour director was very knowledgeable and personable. She was a big part of making the tour fun and enjoyable.

06/04/2019

Colonial New England Tour

Service

Very well organized tour of colonial New England sites. Very efficient use of our time. Learned so much!
Tour

The cranberry bog was an unexpected and fun learning experience. A good addition to our experience.

06/04/2019

Super fun learning tour

Service

Super fun tour of colonial New England sites with very friendly and helpful tour directors and local guides.
Tour

The tour of Boston highlighting buildings and sites from the colonial era was magical and brought to life by our local guide Kiki.

06/04/2019

Service

From getting picked up at my door step to returning home, it was a wonderful experience!
Tour

My tour manager was PERFECT! She kept us motivated, let us know our time line, and told lots of interesting stories. Joani was a lot of fun!

06/04/2019

The worst customer service registering for the tour

Service

Collette did an excellent job with the planning of the tour. I, however, had GREAT difficulty "working" with the contact person at Merced College in California. I had sent in my registration and payment to Merced College and NEVER received confirmation that anything was received or sent a receipt for my payment. It was only after NUMEROUS attempts by phone to the contact person and my own sister making the local call to the college that I finally heard that Collette had received anything.
Tour

The tour itself was wonderful. Joani Somyk, tour manager, was outstanding. She was friendly, efficient, informative, patient, and had a wonderful sense of humor. Kenny the motor coach driver was a highly skillful(!!!) driver who maneuvered tight spots with ease and confidence. I enjoyed a side tour to a (at the time) closed grist mill/fish counting station outside of Providence, RI. The area was beautiful and the place uncrowded. I think its remote location was especially beautiful.

Thank you for traveling with Collette to the Islands of New England. We're happy to hear you enjoyed the tour. We're also sorry to learn you were dissatisfied with your travel agent. While we can note your dissatisfaction, we would suggest reaching out directly to the college to register your concerns.

Collette Support

02/02/2019

Service

I enjoyed it very much. If it hadn't been for your tour I would never have gotten there. Everything was as planned - bus driver, tour director, hotels, food all very good, The other people on the tour were from all over the place and it was very interesting to talk with them. I do think the price was high compared to a cruiise taken to the British Isles not too long ago. One thing I didn't like, as well as the other people from this area, is that we were told Jennifer Roscoe of WCIA television station was going to be our guide. At the last minute we found out she wasn't. Nobody from WCIA was, and we were left on our own to fend for ourselves at the airport, etc. We were all upset by this action!
Tour

They gave what was promised. Except for the whale watch which it turned out to be too cold and the whales had left. Instead we took a ferry ride, I believe, but that was something new and very enjoyable.

01/20/2019

Service

Well planned, great guide (Joan Somyk), and great driver. The staff was knowledgeable and helpful.
Tour

The time on Nantucket with the Whaling Museum.

01/20/2019

Service

The tour was well organized and the tour guide, I think it was Tom, was fun and informative. The pace of the tour was a little too fast for me, but I'm not complaining! We had a great time. The accommodations were excellent. I loved the Sea Crest Resort. All of the site guides were very informative and knowledgeable. The only one who I would replace is the woman we had at Martha's Vineyard. She seemed confused and she didn't include as much information as I wanted about the Vineyard. I wished we had had more time in Nantucket. This was our third Collette tour. We have also enjoyed: The Islands of New England and Italy tours. Hope to travel Collette again soon.
Tour

Please see previous narrative.

01/18/2019

Our New England Memories

Service

Our tour/trip to New England was wonderful for our group of 27 fellow church members, many of whom were seniors with some mobility challenges. The primary tour guide and the local guides were very knowledgeable and personable. They made is fun as well as educational. This is our third tour with Collette; and we'll very likely be using them again in the future.
Tour

We've got a ton of great memories from our Collette tour to New England ... and we've done other tours with Collette and will very likely be letting them take us on adventures in the future!!

01/09/2019

Service

1. very well organized 2. yes i would purchase again 3. yes i would recommend
Tour

so many memorable times. i liked the cranberry stop; very knowledgeable and informative. want to say more about deby, the tour manager but no space for comment below. she is nice and she is friendly. when on the bus and she is talking and giving us information, she starts a sentence and then doesn't complete the sentence...leaving me hanging, with incomplete sentence. time and time again. i listen because i want to learn where i am going and what i am seeing. she must not know she is doing this.

01/07/2019

BAD

Service

Our group kept telling the coordinator that 30 minutes notes between terminals for plane transfer at DFW is insufficient. But he is diffuntly a type A personality he would get us on our connection. Wrong ! We were told that we would have top accomenda tigons,wrong again, At RI we had full size 6 ft, beds for 6'6" people. Only about 1/3 of our group was able to make the morning agenda. Our tour guide Brenda and our bus driver Kenny were the best part of our trip. I have been to Boston, on 2 previous trips,this was the poorest of the 3. Good tour guide poor choice of attractions,and limited. Sea Crest Resort night manager wanted to charge us to play dominos in the lobby . Multiple people got sick on the lobster boil. I guess my expectations were to high for the cost. I had a friend who used a different travel company that was in the area 3 days before our group and they had a cheaper cost and higher quality trip. Our Martha's Vineyard tour guide was terrible,she needs to retire. Brenda and Kenny did well with what they had to work with, the coach was nice and well kept. But
Tour

Bus rides with group and Ken and Barbie

Thank you for traveling with Collette to New England. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

01/06/2019

Would not rush back on a Collette Tour

Service

I thought our guide was very pleasant and the driver also , hotels were fine and most places we visited were interesting but there was nothing special that I felt had a" wow" factor
Tour

We did not have enough time in many of the locations, eg Newport , and far too much time in others , for example the Cranberry farm.

01/05/2019

Service

I would recommend Collette to others.
Tour

The trip was good. The hotel in Providence could have been better.

01/04/2019

If you want attention to detail when traveling.....go Collette!

Service

Very well organized. Knowledgeable guides both overall and on-location. I especially liked and appreciated our guide, Jeff, who took every opportunity to make our trip really special and smoothed every little bump/inconvenience that is inevitable during traveling.
Tour

Such an interesting location with beautiful sites and fascinating details of each. Authentic crab feast and the typical Thanksgiving lunch at the Plimouth Plantation were my highlights...along with the authentic reproduction pilgrims' village.

01/04/2019

Was a great trip.

Service

Everything was good but missed one boat trip, weather and they can't fix that.
Tour

Pictures don't seem to load.

01/04/2019

Collette Trips are Awesome!

Service

Love our trips with Collette. They keep us informed and everything is taken care of, no worries for us.
Tour

Loved Newport and mansions! Especially meaningful trip for us as my husband's family is original from Newport, RI. Loved seeing it through his eyes, what he remembered, what was different. Martha's Vineyard and the Methodist Camp cottages were outstanding, Nantucket, Boston--all of it was great! Loved seeing the Monument to the Forefathers.

01/04/2019

Service

yes
Tour

cause we enjoyed most of it

01/04/2019

Great tour

Service

Professionalism and knowledge of the tour destinations.
Tour

The variuos island and coastline destinations.

01/04/2019

Oakland, Ca

Service

I love Collette and the tours. The service is excellent and the excursions are the best. The money is well spent.
Tour

I did not finish the trip. I had an accident and left the tour early

01/04/2019

Travel made easy

Service

My husband and I made two trips with Collette in 2018, Pacific Northwest and Islands of New England. Both were well organized, led by experienced guides, good accommodations, and excellent bus drivers. Great value for our money plus new friends. We have several amazing choices for our next adventure! Can’t decide!
Tour

Ease of tour was great for those of us with limited mobility. Blessed with a new friend. Best accommodations yet!

01/04/2019

Overall well worth the cost

Service

The hotel in Providence was below par for Collette.
Tour

Hotel not up to par for Collette

01/04/2019

See above.

Service

The tour itself was great and our guide, Jeff, was wonderful. The bus transportation before and after the trip was horrible. It has been addressed.
Tour

See previous review I just wrote.

10/28/2018

Fabulous tour

Service

Great tour. Brenda our tour guide was knowledgeable, friendly and professionable. Steve the bus driver was also great. Nice accommodations but so busy no time to enjoy amenities. Good choices to enjoy , such as whale watching, Martha’s Vineyard gingerbread houses, shopping in Boston and Nantucket. Loved experiencing a lobster dinner with the tour group!!
Tour

Lobster dinner, whale watching, shopping in Boston and Nantucket, views of ocean and sunsets, gingerbread houses in Martha’s Vineyard. Water fire in RI.

10/20/2018

Service

This was my second adventure with Collette and they are very organized and helpful with their services.
Tour

Tour very nice and educational. Best place was Plimouth Plantation. Enjoyed short tour in Boston also. Wish we would have had a little more down time at the Hotel on the ocean.

10/18/2018

Awesome experience.

Service

The travel guide was excellent and knew the area well. She had plenty of suggestions for dining and things to do with free time. The bus driver was very courteous and helpful.
Tour

Magnificent, beautiful, educational.

10/17/2018

Service

Kathy Pil was an excellent guide, always on top of things, took care of every detail.
Tour

Nantucket was a favorite. Especially enjoyed the island tour. The accommodations on Cape Cod were fabulous. Beautiful views out the dining room windows.

10/12/2018

Great time and living for the next trip!

Service

This is my 6th trip with Collette. I love it! No worries, no hassles. The tour guide was awesome as well as our bus driver. We saw a lot of beautiful scenes in our own United States. Thanks Collette for another great experience.
Tour

The tour was wonderful. It's hard to pick a single favorite but I did love Nantucket. Fall is a great time for travel.

09/23/2018

Service

Well planned trip. Could have used better restaurants. Great people to travel with and would do another trip with them. This one was my 4th.
Tour

Loved the Islands. The lobster boil was the best.

08/11/2018

Service

Our tour guide Jen made for an excellent experience
Tour

We loved it all but would really have enjoyed a few more choices. I wanted to do the river walk or cliff walk but there was no choice we had to tour 1 of 2 mansions and no walk.

07/25/2018

Service

This was our second tour with Collette and once again we experienced an informative and exciting trip. Our tour guide shared all sorts of information that made the trip so much more meaningful. We were treated like family and enjoyed getting to know our fellow travelers. Every day was filled with new and interesting experiences. We learned a lot, had fun, and enjoyed each new experience seeing the New England area. Thank you Collette for an enjoyable trip that exceeded our expectations.
Tour

It is difficult to choose a favorite experience because each day we experienced something new. From learning and experiencing the history of the Pilgrims to whale watching, walking and eating on Federal Hill, and visiting Martha's Vineyard Boston and Nantucket and so much more, it was excellent.

07/22/2018

Excellent

Service

Everything was very well planned out once we got to our location. We did not have the best experience with the limo service they used but I blame the limo company for a late pick up on our departure flight to our location, and we had to find the limo driver once we got back to our home airport
Tour

The tours were very informative. The tour guide were knowledgeable about their area.

07/09/2018

Have gone on a couple other tours and I tell everyone Collette is the Best.

Service

The efficiency of the entire trip is above all other. The pick up at the door to the deliver back home. (Although my trip home from the airport - I had to give the driver directions). Both the Bus Driver (Jozef) and Jim Eldridge the Tour Guide were very knowledgeable, throughout the entire tour. There personalities were both upbeat and fun. I am moving to a new 55+ complex and have already spoken to the activity director about setting up a community tour like my Del Webb Community in So. CA did.
Tour

I thought is was informative and the knowledge and extras that were included were very interesting. Having never been to to New England, I thoroughly enjoyed the New England Boil meal and the demonstration of how to eat the lobster. Jozef even helped me with mine when I was having trouble. The littleneck clams were good also, I had never had them and came home and made them for myself. The nature of the wildlife was even included. Jim pointed out where and osprey and these other birds (can not remember the name) lived close together even though the osprey would prey on these birds. The days were full and complete and routation of seating on bus put your with other people on the tour.

07/08/2018

Service

Great experience from start to finish! Great tour company.
Tour

Mansions in Newport and the islands of Martha’s Vineyard and Nantucket

07/08/2018

Bucket list trip/ 45th wedding anniversary

Service

Tour guide Jim Eldridge and Bus Driver Jozef were fabulous touring us through the 6 full days of the New England islands !
Tour

Jim Eldridge our tour manager and Jozef our bus driver are such a great team ! The 6 full days touring the New England Islands were amazing!

07/08/2018

The trip was perfect in all ways

Service

Yes
Tour

Each day was an adventure The entire trip was memorable I have been asked what was my favorite place and I have to say entire trip was awesome

06/24/2018

Service

Our very first COLLETTE TOUR was absolutely wonderful! Tiring at times, but packed with lots of new places to explore, 12 hour days are very long, but manageable.Half a day of free ti me would be nice. Our tour guide, Melanie was proffessional, courteous, knowledgeable &caring. KUDOS to her for making our first tour with COLLETTE awesome!Joe, our coach driver really cared about our safety!!!!!
Tour

Costly,but, worth it! I will book with Collette again!

06/23/2018

Service

It was a mixture of good items and not so good ones
Tour

As stated previously. Nantucket was the highlight - and on the last day

06/03/2018

Tour was well organized.

Service

Everyday was well organized and tour guide did an excellent job.
Tour

I enjoyed the pilgrim dinner and the village

06/03/2018

Service

Tour was run extremely professionally. Both the tour manager and driver were outstanding.
Tour

The lobster bake and time spent on Cape Cod.

11/15/2017

Service

Fantastic trip manager ***. ****** and the people who drove me to and from airport were courteous and respectful.Trips and visits were a great mix of scenery, information and good fun.
Tour

Best trip i have ever had on my own.Loved the tour of Boston

11/08/2017

Service

Definitely recommend Collette. However I did not appreciate an early arrival to the airport and having to wait 6 hours there for my flight.
Tour

This was my 3rd Collette tour and I felt this one just wasn't as good as the others. Boston local guide was terrible and we didn't experience enough of the city's history.

11/04/2017

Nice tour but some accommodations need updating.

Service

For the most part, the tour was great. It was a bit rushed at times, but that is part of touring. I think adding a day to the tour would be beneficial as we were not able to see much of anyplace on our own. It was usually your have two hours, that was the time to eat and check out surroundings. The hotel in Providence was fantastic. The second hotel, while on the beach was the only saving grace. It needed a good cleaning and the rooms desperately need updating. One morning for breakfast we were to use the "canvas room" which might be great during summer, but was extremely cold. The reason was there was three tours in hotel and this is where we were sent. Nobody was happy as we froze. The breakfast menu was great, just the "canvas room" was a deal breaker. The guide for this tour was very nice and the bus was clean. The bus driver was an absolute winner, so helpful, kind yet funny and he was appreciated by all. The service had one area of improvement. The "drop off at airport" we were dropped off at 9:00 am with a flight at 2:45 PM which was a very long day. We had a 2 hour wait when we changed planes in Detroit, but the VAN service for airport needed some review.
Tour

Visiting the cranberry bog was really nice. Getting to see some of Providence and Boston was really nice. Taking scenic routes was great.

10/28/2017

Wonderful vacation!

Service

Tour director did a great job. She tried to get to know the people in the group, was always friendly and calm, and very helpful with options when we had time on our own. She did a fabulous job of coordinating everything for our tour. That’s a tough job! We learned a lot about the area, saw sites we didn’t know existed, and tried new things thanks to her. Plus she tried to make the bus time entertaining with games and videos. Our bus driver was amazing! Overall, a wonderful vacation. We are already looking at another trip with Collette!
Tour

We loved seeing so much of Cape Cod on this tour. Did things we wouldn’t have done on our own, like our fabulous whale watching trip, a visit to a cranberry bog, and a Pilgrim Thanksgiving meal with our group. So much fun! We loved Martha’s Vineyard and Nantuket, though would have liked a little more free time on both islands. We felt rushed in these beautiful spots that are meant to be relaxing. The local guides that took us around were great. Lots of interesting stories to tell. Hotels were both nice, and food was really good. Overall it was a fabulous vacation!

10/12/2017

Service

Our tour was plagued by hurricane Jose. So we missed out on several days of destinations. Our tour guide was professional while last minute changes and arrangements were made on the tour. We were kept busy, but I think a lot of it was just time fillers and not exactly great side trips. I know you can't mess with Mother Nature, and I'm fortunate I was not in hurricane Harvey's wrath. But, I was so looking forward to all of the stops on the Islands of New England tour.
Tour

Also, I'm unhappy about paying the "single supplement" for a solo traveler. It would be very nice if Collette would avoid or even reduce this single supplement especially for return Collette customers. If so, I would be more likely to book another trip with Collette.

10/04/2017

It would be helpful to have fellow travelers' emails,esp to share pics!

Service

Excellent tour guide, wonderful history and events included in trip. Great hotels and staff. Bus driver excellent and truly cared for us.
Tour

I loved it all, from cranberry farm, to Pilgrim events, to islands, and dune tour! Woo's Hole would be a great addition.

10/01/2017

The Islands of New England Tour was outstanding!

Service

The tour director, *******, was outstanding. She is a native and really knew the area. The accommodations were excellent. I did the Island of New England tour.
Tour

This tour was excellent. Melanie, the tour director, is a New England Native and her knowledge of the region was amazing! Her love of the Cape made us all connect to the area.

09/30/2017

Service

Melanie was an awesome tour director-a jewel for your company. Tour well-planned, organized and very entertaining. As a retired teacher I know first class organization and great leadership. Both very evident!!!
Tour

Again-Melanie and experience

09/01/2017

Service

I enjoyed all of the places we were taken to visit, but would have liked more time to spend at some of the places we visited too.
Tour

Overall a very nice tour; sometimes we were offered adequate time to see and do and other times not so much. I enjoyed Nantucket very much. Not enough time spent in Martha's Vineyard and did not feel we saw the entire island (e.g. Gay Head) via the local tour. I thoroughly enjoyed the whale watching tour in Provincetown; however, it took too much time that we did not get to thoroughly see and shop Provincetown and did not have time to walk over and see the Pilgrim Monument either. In Boston, we all enjoyed the local tour; however were disappointed that we had to do Paul Revere House on our own time and $$ and only saw Bunker Hill from a distance. It would have been nice for the bus to stop at Bunker Hill for us history buffs. It was too far to walk to see on our own. Also, it would have been nice for the bus to stop at Beacon Hill for us to get out and take photos. Tour book said we would spend time in downtown Falmouth, but our guides never took us there for shopping and dining--we had to Uber over there from the very much isolated Sea Crest Hotel where we were not going to pay $12 per person for a hamburger!! Sea Crest was nice on the beach, but again very isolated and shopping and dining experiences very limited unless using Uber. We also Ubered over to Brown University for our own tour of the campus the first night we arrived. Between the cost of Uber rides and having to pay extra for local tour guide tipping (Nantucket, Martha's Vineyard, Boston) in addition to Collette's guide and bus driver, I feel the tipping for local guides should have been paid by Collette and more stops could have been added to the tour (Paul Revere House, Bunker Hill, more time in P-town as well as downtown Falmouth! One other note. The local Boston tour guide *personal details removed by Feefo* should refrain from making political statements while doing the tour. She made a comment that was offensive to me. At Old North Church she spotted a baby who was wearing an outfit with elephants and made the remark that she hoped the baby wasn't a Republican!! I was tempted not to provide any tip at all.

08/28/2017

Service

Lots to see on tour. Good bus, knowledgeable director, good driver.
Tour

Especially liked stay at Hilton.

08/01/2017

Excellent overall except the Airport pick up

Service

The service was great but better communication for pick up at airport is needed. Because other flights were delayed we had to wait with no communication from Collette. A call would have been sufficient...otherwise no no complaints
Tour

*Personal details removed by Feefo* were excellent guide and bus driver. Made the trip very interesting and attended to all our questions and needs. In Providence, RI we saw Water Fire which was a added gift for the trip. *Personal details removed by Feefo* informed us about it and walked us to the location. All the Islands were beautiful and our guides enhanced our trip.

08/01/2017

Great time,good fun,very educational

Service

the level of service from both our tour guide *personal details removed by Feefo* and our driver *personal details removed by Feefo* was excellent.
Tour

Excellent Overall. Whale watching in "PTown"

07/17/2017

Enjoyed it all!

Service

Very helpful in the beginning, with placing the order, and leading us in the right direction. Tour manager was very energetic and knowledgeable about the areas and bus driver was friendly and enjoyed his work. Step on tour guides give good historical insight.
Tour

Can't think of only one-historical Boston, Gingerbread houses, whale-watching, lobster bake.

07/17/2017

Service

Our travel agent *personal details removed by Feefp* in California was very knowledgeable about Collette tours & travel arrangements. Our tour guide, *personal details removed by Feefo* was outstanding! He had a great sense of humor, excellent knowledge of the area, & clever ways to encourage multiple friendships within the group. Having only two hotels interchange was also helpful. I would recommend this tour to anyone!
Tour

The overall tour was interesting & informative. Our dining experiences were excellent choices! My favorite day was the trip to Plymouth & the cranberry bogg. My least favorite day was the trip to Nantucket. Shopping became boring at that point. I wished that I could have seen the shipwreck museum on Nantucket or Martha's Vineyard; I do not remember which island. The local guides and the video on the bus added good information to the trip. Camaraderie on the bus made every day of the trip enjoyable.

07/17/2017

Wonderfully knowledgeable, helpful to all of us and a caring person for all

Service

It is true that Collette truly "holds your hand" throughout your travels; I can't say enough about our excellent tour guide and bus driver; they were wonderful; so knowledgeable about the cities, their past histories and even great shopping stops that saved us so much money; always on time for each part of the trip; this trip was truly invaluable to me as an American lit teacher.
Tour

My most memorable experience was the Plimouth Colony tour and meeting the actors that portrayed the Puritans. They were excellent!

07/16/2017

excellent

Service

the whole experience was amazing.
Tour

The tour was full of information and fun

06/21/2017

For myself there where a few boring moments.....but need to expect that!

Service

This is our second tour with Collette....as with the first.....well organized and planned. We did not arrive until midnight EST. and was concerned about getting to hotel. Collette had arranged for a driver to meet us at the airport which was a load off our mind......kudo's.
Tour

The Whale watching was for me......the whole trip as well as the ferry rides to Nantucket and Martha's Vineyard.

06/16/2017

Service

very friendly and knowledgeable
Tour

most thorough trip one could take

06/15/2017

very pleased with the company

Service

I have recommended Collette & we have been on a number of trips & will continue.
Tour

My husband & I loved the scenery of Cape Cod.

06/15/2017

Excellent tour!!!

Service

The itinerary was packed with historical and fun venues. Our tour guide, *Personal Details removed by Feefo* was excellent!! Best ever tour guide in my 36 country tours. She was personable and unbiased towards all of our fellow tour-mates. The hotels selected, especially the Sea Crest Beach Hotel, were clean, efficient and friendly staffed.
Tour

I loved the cranberry bog. Boston was my favorite historical part of the tour.

11/06/2016

Collette shows you all the important sights and recommends free time spots

Service

I traveled alone and had enough time to explore on my own This is my tenth trip with Collette in three years and I enjoy traveling with them I like that I see so much in a limited amount of time and have freedom in the evening to dine on my own
Tour

Enjoyed dining Puritan style it was very authentic Choice of important sights and enough time to relax and wander on your own Enjoyed ferry ride to Marthas Vineyard

11/03/2016

For a single woman traveling alone I felt safe and included

Service

Everything was very well organized, thoughtful and educational. Our tour guide was exceptional in his experience, caring, and implementation
Tour

As a single woman traveling alone I felt safe and included. The sites were exemplary of the area and interesting. The tour guide ( name ****************) was very organized, professional, caring and well informed of what we were seeing.

11/03/2016

Fantastic holiday.

Service

Really wonderful tour manager and driver who did that bit extra than just their job. Very good program including variety of visits. As usual a enjoyable and interesting holiday with pleasant people.
Tour

Well organised. Excellent driver and tour manager. I can't speak too highly of them and would happily travel with them again. Thank you Steve,[driver], for teaching me how to deal with a cooked lobster! Good hotels.

11/02/2016

BEST TRIP EVER!

Service

Outstanding trip. Best tour guide and driver ever. Excellent itinerary

11/02/2016

Islands of New Rngland in the Autumn

Service

Amazing sights, wonderful organisation, lovely fellow travellers, great leader and caring driver
Tour

Nantucket Island. So remote yet so welcoming and historic. Also loved the Boston Kennedy Library

11/02/2016

The only reason I didn't rate it with 5 stars was because I thought the aft...

Service

The only reason I didn't rate it with 5 stars was because I thought the afternoons went too late and there was not enough scheduled during the daytime.

11/01/2016

I thought the tour was good but was very disappointed in the accommodations...

Service

I thought the tour was good but was very disappointed in the accommodations. Both older hotels, run down and had issues.
Tour

Hotel accommodations disappointing. Enjoyed the tour itself but very unhappy with hotels which lowered overall review.

11/01/2016

My opinion, the tour needs to be slower paced

Service

I liked the tour director, Polly MacDonald, the bus driver, Mark Pearson and the places we went. The only bad part of the tour was that Collette should have made it longer, the pace was much to fast for us. Too much was crammed into each day and we had to get up at 5:30 most days to make it to breakfast and then to the bus on time. We are 73 and 81 yrs. o;d respectively and need a slower paced tour. When we were yougn and able to face those rigors we couldn't afford it; now we are old and can afford what we want to do a tour paced for younger people is difficult for us. I still haven't gotten my stamina back. Ten days would have spread things out and made it easier, I'm sure most seniors would agree with me.
Tour

whale watching and Providence

10/25/2016

Childhood home place revisited.

Service

Our glorious leader was a joy to be under the care of. She was knowledgeable, caring, and fun. (this has not always been our experience with others) She showed us how to open a lobster,... her instructions were so clear we got it right the very first time. She mother-henned without being obvious about it,.. making sure Everyone was comfortable and secure, she is definitely one of the Very best we have ever trusted our vacations with :D I grew up in Cape Cod, and was delighted to discover that little has changed in the area since I was a child,.. Even the John Alden shop is still there as it was when I was 6 (60 years ago) and I made a pilgrimage there for Salt Water Taffy, a favorite of my mother's (from there) when I was a child (my 1 pound bag of vanilla is now gone,... I enjoyed every yummy morsel of it)
Tour

We actually prefer European tours, as US ones could potentially be a road trip,... but then we'd still have the hassle of planning each night's lodging and activities. When we go on a trip, the one thing we do NOT want,... is to 'work' and deal with the stress and strain of getting around and trying to get into places. Plimoth Plantation was a 'must See' for us, as we are both long-time historical reenactors, with a passion for history and the old crafts. This time of year the village is barely manned, so was somewhat of a ghost-town (we made a road-trip there about 8 years ago in June and found the place to be bustling with much more to see and costumed reenactors to interact with) but the buildings are still there and a scattering of local characters,.... but for anyone wanting the complete experience of it, we can highly recommend you see it during the middle of Summer when the experience is pure Magic ! It was because of Plimoth Plantation that as a 6 year old on a school field-trip, I became enchanted with the idea of growing up to become a historical reenactor, and actually LIVING History. I am now over 34 years as a reenactor and a fine woodcarver who uses Only traditional tools,... my husband is a Black Smith,... I hand-sew and embroider historical clothing and we both have made many of our own shoes also. (Our European travels are primarily to museums and historical places we research)

10/19/2016

Guides and itenerary wonderful, hotels leave something to be desired!

Service

The only reason I did not give 5 stars was due to the hotels. Otherwise the itinerary was wonderful and moved at a good pace. Our main guide, Joani, was delightful and provided lots of info along the way and was easy to hear and understand. We had rain for most of our tour and Jozef, our bus driver, was very thoughtful, kind and always made me feel safe. I was so glad I was not trying to navigate the area on my own.
Tour

I had no idea what a sand dune tour would be like, Chose it because of the rainy weather. This tour and guide in Provincetown was amazing.

10/13/2016

Excellent travel company in all areas

Service

Convenient, good itineraries, excellent guides and drivers, available for emergencies, accomidating and very pleasant and helpful to work with😀
Tour

Loved all the areas we visited and had great weather

10/13/2016

I would recommend this Collette tour.

Service

Everything was well organized. Tour director did a wonderful job. Schedule was comfortable.

10/12/2016

Wonderful experience!

Service

From the very beginning, their promptness at the airport with picking us up, that rated high with me. The whole trip was very will spaced in timing and activities for that day. The bus rotation went will. The bus driver was professional and very pleasant. We could not have asked for a better tour guide, Erin was great. She was upbeat, helpful, friendly and very organized. I enjoyed every minute of this tour. thank You
Tour

Newport and Nantucket even more then I excepted. Our first hotel Providence we had problems with the bathroom but the second hotel was very nice and we stayed there the most so that worked out fine.

10/03/2016

For my flight home I had to wait 5 hours before departure . When I arrived ...

Service

For my flight home I had to wait 5 hours before departure . When I arrived in Sacramento,there was no limo to take me home.After 3 phone calls I was told to take a taxi .

10/03/2016

Just not as good as two years ago.

Service

Yes, I did the same tour two years ago and a lot of my favorite things were left out of this tour. Furthermore, although Erin was a great guide and very professional, she just wasn't as fun and knowledgeable as Patty was two years ago and I didn't experience the history lesson I did on my previous tour.
Tour

I think I just did in the previous screen. Not as good as the one I took two years ago!

10/02/2016

Knowledgeable people and lots of history.

Service

Knowledgeable tour manager and local guides plus an excellent bus driver. Only draw back was the hotel on Cape Cod.

10/01/2016

It was a busy 8 days but fun. The weather was perfect little to hot a fe...

Service

It was a busy 8 days but fun. The weather was perfect little to hot a few days. I loved the whale watching that was great. Seeing so much that you have read about was special. The whole group and leader and bus driver were rely great. One thing I have noticed on other trips is when we are picked up at the airport we walk a long way to the bus. They could leave us at the airport and come around and pick us up. they drop us off like that when we leave.

09/25/2016

Service

Service was good.

09/25/2016

Service

Service was good.
Tour

The accommodations were not so great. I think they could have been better choices for where we stayed.

09/25/2016

Service

New England tour was great. Tour guide was very knowledgeable . Bus driver was humorous and great guy. Hotels were very nice and good location with nice breakfast included. One thing that happened was Martha's Vineyard was cancelled because of storm coming up the coast. It was cancelled the day before and ended up ok that morning. Perhaps they could have waited a while longer to cancel.
Tour

Would have like to be able to spend time exploring Freedom Trail in Boston instead of shopping stop. Whale watching in Provincetown was fantastic! Lots of whales and very close to boat. Could have spent more time in this town.

09/25/2016

Service

Always great guides and nice hotels.

09/19/2016

Service

All parts of trip were handled professionally

09/12/2016

Great trip.

Service

Service was excellent. So was our bus driver.
Tour

Cranberry farm was a highlight. A little too much shopping for me, I would rather see the sights and not necessarily want to shop. Like to learn the history of the areas we went to.

09/11/2016

Service

The service was outstanding. Had the tour guide before and really appreciated her kindness.
Tour

Enjoyed the Boston tour as well as Nantucket. Also appreciated the Dune tour as well.

09/11/2016

Service

We were impressed with the organization and execution of our first trip experience with Collette. There was a good balance of activities pre-planned and "free time" to do some things on our own.
Tour

We particularly liked the Providence and Newport,RI segments of the trip (walking distance to "Little Italy" in Providence and the waterfront in Newport). Provincetown and Nantucket were also neat locations with lots of small shops to go through looking for gifts for family back home.

09/11/2016

Service

We felt since we were at the beach that we should have had a little more Beach time or at least a day where we could have spent at the hotel.

09/11/2016

Great experience with many different people.

Service

The service was great. I particularly liked having someone pick us up at the airport. I would definitely book with them again, maybe not on a U.S. tour but on a European tour.
Tour

Loved the tour manager and bus driver. They really tried to accommodate everyone. Hotel locations were great. My only complaint was there were too many activities on some days. My favorite experience was Nantucket. I loved the quaint cobblestone streets and the history of it.

09/11/2016

Service

Great trip. Met all expectations.

08/15/2016

Service

Everyone who works for Colette is always extremely helpful, courteous and very knowledgeable.
Tour

The whole experience was very very good. Excellent might be stretching it a bit. The cranberry bog was a little iffy. The tour of Martha's Vineyard I feel we should've had a choice to stay in town or to see the rest of the island. Too much time spent looking it fields. I really enjoyed the history and the knowledgeable, interesting stories that our guide told. Even though I love history, the most memorable experience was the whale watching. We were told not to expect that type of experience again. It was very moving. I would say we must've seen over 100. The lobster on the beach was fantastic for a couple of midwesterners . The wine and cheese party and the beach was very special. The resort was a average. The location fantastic.

08/14/2016

Another great Collette tour!

Service

As we have toured with Collette several times internationally, we didn't hesitate to sign up for this trip to The Islands of New England. Service is always impeccable, with the most professional guides and consistently good accommodations.
Tour

Whale watching on the last day of our tour was amazing! We were within 40-50 yards of a "school" of eight whales feeding. Wonderful experience.

07/31/2016

Interesting, educational, fun

Service

Efficient tours, great tour guide and bus driver
Tour

Restaurant at the resort on Cape Cod was only fair.

07/20/2016

What a wonderful trip

Service

We were completely satisfied with everything provided by Collette. From the time we landed in Providence until we took off from Boston, all details of the trip were handled for us. We had an exceptional tour guide and bus driver, and got the most for our money. We have no complaints about Collette and frequently sing the praises of the company to others seeking to travel.
Tour

We had a brief problem with a moldy shower curtain at the Hilton, but all we had to do was bring it to the attention of Hotel Management & the situation was corrected. Our tour guide went above and beyond as a Tour Manager. She professional, knows her stuff, and has everything under control. This tour was excellent! We come home not only having a great trip, but feeling we had learned a great deal of new information about this country.

07/18/2016

A very good, pleasant and educational trip

Service

We had a great time. It was a learning experience. A very interesting tour.
Tour

Tour guide, Erin, was wonderful.

07/16/2016

Service

Wonderful, I traveled here in the USA with them before.
Tour

This was the second time I took this same tour. I took my daughter, two grand-daughters ages 91/2 and 14 years old for the wonderful history of our great America. I have not been disappointed at all with this Collette tour, it was better than the first time 6 years ago. All hotels and meals were excellent. Collette does the very best for their clients, helped with all handicapped people on the tour.

07/15/2016

Excellent tour and tour guide!

Service

Awesome trip. I learned so much about our U.S. history and the Cape Cod area.
Tour

Loved visiting Martha's Vineyard and Nantucket. The Pilgrim Plantation and the Mayflower II were great experiences as well.

07/09/2016

Everything was fantastic

Service

Collette does a great job with wonderful tour guides, great itinerary, & great hotels.
Tour

Saw a lot of whales. Liked the itinerary, Saw a lot that we had never seen before.

07/09/2016

Fantastic itinerary, hotels, food, tour guide, bus driver, & other tour guides.

Service

This is our second trip with Collette & I would highly recommend them to all my friends. The hotels were great, the itinerary was fantastic & the tour guide & the bus driver were wonderful. We purchased our airfare thru Collette & we were picked up at our home & taken to the airport & brought back to our home after the trip, which was a great service. Plus we had airport to hotel & hotel to airport before & after our trip.
Tour

The whale watch trip was fantastic. The dinners were wonderful. The hotels were very nice.

07/09/2016

Great first experience with Collette

Service

This is my first trip with Collette tours. I had a really good time and was pleasantly surprised. Our tour director and driver were excellent. We had a great group of people on our tour who all got along which is key. We ranged in age from 36-70's. I would definitely consider taking another tour and I would recommend them to others.
Tour

I have always been enamored with early American history. Going on this trip I was able to see many of the places I have only read about in books or seen pictures of. I would have liked to stop at some of the famous cemeteries to get some pictures of the headstones. Local tour guide-wise, the best one I feel is our guide in Nantucket. I also had an amazing time whale watching. I was expecting to see a couple, but we ended up seeing 15+ whales. The hotels were comfortable and the included meals were delicious.

06/28/2016

Trip met my expetations

Service

Collette is one my favorite travel companies
Tour

Thought the breakfast's at the hotel along the beach didn't gave too small of portions. Like a buffett breakfast.

06/26/2016

Service

Both Jennifer and Jozef were very good. Jozef was probably the most entertaining driver we have ever met.
Tour

Nantucket van tour. The driver, Wendy was funny and knowledgeable.

06/26/2016

Poor flight schedules and too many people on tour group.

Service

Flights have always been the worst on all 3 trips. Return flights were booked too late, leaving us stranded in Chicago overnight on Pacific Northwest trip, and on the New England Island trip our return flight from Philadelphia was changed after the original booking, making it 3 hours later. Then it had mechanical problems, and we didn't make it home until 1:00 a.m. the next day. I am worried about booking another trip with Collette mainly because of their poor flight schedules. Also, 55 people on a bus is about 15 too many. I think 40 should be the max.
Tour

We both loved the sand dune ride in Provincetown. It was beautiful, and enormous compared to other sand dunes we have visited.