Exploring New Zealand From $4,249*pp

It was organised well, especially Peter, the coach driver's knowledge & personal stories. On the 8 March, we were due to visit the Kauri museum but ended up at the Warkworth museum instead, which we found very interesting & you may wish to consider as a stop instead. We tried to book the flights on the Quantas website going out & coming back, 24 hrs beforehand but couldn't until we reached the airport. This made getting 2 seats together harder to get. This has been raised as a complaint but you have said the Quantas website was not operating fully that day & this is outside your control but this happened twice & caused us problems. We had to ensure we were at the airport earlier than we needed to be, on our return journey, so we could stand in a queue before the fight opened so we could get seats together because going out we were given separate seats initially when we checked in at the ticket machine. When we got to the check in desk, staff were luckily able to change them to 2 seats together. Also we did not have a taxi waiting for us at the airport upon our return. I tried to contact you 3 times but it just kept going to answering machine. I then contacted the taxi firm (Tristar) who said they sent a car the previous day for a flight arriving at 14.02 (23 March) when we actually arrived on 24 March at 12.40. All our intinary stated the latter. They said they needed to speak to you. Eventually I managed to speak to Geraldine at your end & a taxi eventually turned up at 2.30pm, not what you want after a 26 hr total flight time & started travelling back from NZ at 2.15am English time (3.15pm NZ time). As you can expect we were exhausted by then & just wanted to get back home. This was also raised as a complaint, which we were first just offered an apology but today this has been resolved after compensation was offered. Please note I left messages on your voicemail 28725 on 30 May & 2 June (option 2 followered by 1) without anyone returning my call. I had to phone back again today before I eventually spoke to you to sort this out.

Karen-Hangi dinner & learning about the Maoris. Loved Napier. John-Journey through Middle Earth tour. Would have liked the opportunity to visit the Hobbiton movie set from Matamata. We were only made aware of this when we were staying at the home visit as someone else stopping there (not from our group) said they had just come back from a dinner & visit there. That evening would have been our only chance of going there as we were just travelling through. I would just like to say I think you should change the Park hotel you use in Wellington. This was the only hotel where a buffet breakfast was not offered. On the last morning we stayed, we had to wait for our breakfast to be brought to us. After 30 mins, I chased this up saying we had to leave soon as we had a ferry to catch. I don't think this made any difference. It came just in time before we had to rush out to get the coach. I suggest you use an alternative hotel, one with a buffet breakfast going forward.

Our driver Wayne was so much more than a bus driver. A New Zealand native, he kept up commentary that was informative and personable throughout the trip. Our guide Eddy was organized, and made sure we all knew what was coming up and what to expect. She went out of her way to take care of any issues that came up. The trip had many surprise stops, the hotels were better than I expected and the group dinners were great. I would use Collette again and recommend this tour for those who want to see the most of New Zealand.

Got a lot of bang for your buck. Many unexpected stops, and the personable stories from our driver and guide made the trip. I loved our time in Queensland, and also the Bay of Islands boat tour.

The tour of NZ and hotels were perfect and deserve 5 stars. .The internal flights arranged by Thos.Cook did not allow sufficient time between Terminals as a result we missed flight and had to rebook,we paid you so we did not have this sort of mess and were very disappointed. We did not realise that Thos Cook is now a USA company catering to USA customers first, we did not enjoy having an American aim information at USA customers in the main. However the Driver ,from NZ was FANTASTIC, and gave us a holiday of a lifetime and made up for other failings.

Poor internal flight arrangements. Tour manager great organiser, but too Americanna for UK customers.

The original tour guide had an emergency and the replacement guide was just terrible. New Zealand itself was awesome but the guide was so terrible it took some of the joy out of the trip

I think Collette has some great writers explaining some of the extra trips. Some of them were not worth the effort

My husband and I are writing a letter and will forward it soon. Many things on the tour need improvement. This was our first Collette Tour and I was not impressed. Our tour director was very rude at times. Was not prepared for this tour. I know he was given this assignment 2 days prior to us arriving. $27,000.00 was a lot of money for a trip that was not up to par. We were thinking of doing your trip to Ireland and Scotland in September. Not sure about it now.

Poor organization by tour director. Some of the optional tours were a waste of time and money.

Our tour was very enjoyable but we had a last minute substitution of our tour director for unknown reasons. The substitute was an elderly man who did the best he could, but things seemed a bit disorganized at times. Sometimes bus departure times etc. were changed, creating some confusion.

We saw so many places that we could never have found on our own. Our bus driver, *******, was excellent and gave us very entertaining running commentary on the sights we saw. He remained cheerful even when passengers asked stupid questions that he had already answered!

Collette did a very good job with reservation and flight.

The country surpassed our expectations in beauty.

Excellent knowledge of what we wanted when asked for the best offer for New Zealand. Extremely helpful with all our questions and concerns before we went.

So many memorable places under the guidance of a terrific tour manager and driver. Loved Rotorua, Wellington, Queenstown, Milford sound and Mount Cook, the icing on the cake.

I have travelled with Collette several times. I feel their standards have dropped slightly in that some of the hotels were not as good as before. I cannot fault the content or the driver and tour manager who were both superb. I would certainly travel with Collette again and would recommend them to others.

The Glowworm caves at Te Anau were amazing.

Always helpful and prompt in answering queries.

So many great experiences but Mount Cook without cloud was fantastic.

The driver/guide, *****, was excellent. He knew history, flora and fauna, told Kiwi stories and family stories and was the only New Zealander we got to know. The manager is okay with most details but really doesn't know New Zealand. The home host visit with "***" should not be scheduled again. A tour of Hobbitown should be offered instead.

It was a tiring tour but needed to be because I wanted to see everything.

Tour guide & bus driver well informed, professional, caring: simply great!

everything met or exceeded our expectations. We loved the hotel buffet breakfasts, especially the cooked half tomatoes.

The TM (personal details removed by Feefo) was disorganized and gave unclear directions. Treated us like a bunch of school children. Passed around bags of sweets - a great way to transmit Norovirus. Did not hand out the tour survey because she "thought we would lose it". Hence, we could not recall details at the end when we were all tired and on our way home. If it hadn't been for (personal details removed by Feefo) the driver, it would have been a disaster. He was outstanding, professional, informative and entertaining. Too much time allowed for shopping.

Too many places were stops to break up the driving time. Small town NZ - not interesting. Trans Alpine train ride.

OurBus was excellent with all the facts , and information he gave us. totally friendly and concerted with our comforter, and i think he should be a tour ( excellent,in all ).

The excellent care of Driver and his acknowledge of all areas.

It was extremely well organized. The hotels were very acceptable. The tour guide was excellent as well as the bus driver was extremely knowledgeable and interesting.

I loved Hobbit town, Queenston and Bay of Islands.

the organization,the ittinerary,the tour guide and the driver-N.Z.expert were the best i have ever met.

the night at OUR farm was the best night of thetour. two groups had awful and even dirty experiences and were too polite[stupid]to put it in the written critiqe.

Tour Director and Driver were knowledgeable, great.

Real professionals, kneww their stuff.

flawless trip. Wonderful tour leader Kathy and bus driver Wayne.

Fast paced but lots of fun things to do. Great meals and activities. Even got to view Mt. Cook without fog or clouds.

Excellent scenery, tour manager who made everything go smoothly, bus driver who was a font of information about New Zealand, friendly group of fellow travelers, great times!

See my previous comments above

Very interesting to see New Zealand. Very comfortable coach, very good tour manager, excellent driver who told us many things about New Zealand history, culture, and daily life. However this tour had three bad days! First full day- too long in the coach. Next, travel from Wellington to Christchurch- 13 hours travel on ferry and coach! Plus another long day of travel on the South Island. Despite the earthquake and road closure, I believe that with a little work by Collette at least the 13 hour travel day could have been fixed.. Also I would have preferred to have more included dinners on the tour ( with the appropriate increase).

Lots of highlights, but three long travel days detracted substantially, and Collette should have known better and made appropriate adjustments.

No special needed, simple booking, courteous agents, emails prompt.

Enjoyed the Moira Event, Bay of Islands Cruise.

It seemed we crossed back and forth from one coast to the other, so we seemed to arrive late to a location and up and out first thing in the morning. We never had time to explore the location we stayed at. I also believe Collette should pay more attention to the health of the guest. From day one a single lady was very sick, who passed her sickness on to everyone in the group. Our tour became very unconvertable by the end of the first week. My wife and I spent quite a bit going to the doctors. The lady who brought the virus to the group should have been isolated and encouraged to seek medical help before infecting everyone. This alone changed my opinion of the tour. I'm sure Collette would say it's not their place to confront sick guests, but at the money I spent for this experience i should have rented a car and followed the bus to avoid getting sick. The idea of a group is to mingle and get to know the others. This was the worst thing we did insuring everyone got sick. We were put on antibotics, which helped, however; when we returned home we went to emergency care. They put us on a different antibiotic (stronger) and it still took two weeks to start feeling better. I felt bitter that one person ruined what should have been a wonderful experience. She knew she was sick, and she did nothing to prevent passing it on.

See above. I don't have a memorable experience. All the food provided was over cooked and cold. The beds were uncomfortable, and most rooms seemed small.

Excellent tour manager, bus driver and accommodations. I liked the small group and our agenda each day...Any contact with Collette was positive.

Farm Stay Mt Cook Dunedin Milford Sound