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For information on our health protocols and the on-tour experience, please visit our Travelling Well page ».
For frequently asked questions, see our updated FAQ ».

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Our Commitment to Your Well-being and Enjoyment

Each guest that travels with us deserves a memorable and fulfilling travel experience. And we intend to continue to deliver on that promise. Your health, well-being, and enjoyment remain our top focus — just as they have been since we started in 1918.

Our team consults with health and security experts all around the world to ensure a healthy and enjoyable travel experience. Let’s take a look into the steps we’re taking for you.

Our Pandemic Story

Collette’s president, Jaclyn Leibl-Cote, sits down to reflect on the trials and triumphs of the past year, and looks ahead to what the future will hold.

 

Steps We’re Taking for You

Before Your Tour


Cancel for Any Reason Waiver

Our industry leading Cancellation Waiver financially protects you in the event you need to cancel or move your trip to a different date. Learn more here


Vaccination Requirement

If Travelling on a tour within the United States through 12/31/2022 or a tour outside of the United States through 4/30/2023, full vaccination against COVID-19 is required. Whilst this requirement is in place, guests will need to show proof of full vaccination upon arrival on tour.


Private Chauffer Service

If air fares are booked with Collette, your ride to and from the airport will be stocked with fresh water for every pickup and all surfaces will be disinfected daily and after every passenger.


Air Travel

Specific details will vary by airline, but standard operations typically include flight attendants wearing masks, sanitising all surfaces between flights and physical distancing. For links to major airlines, head to the bottom of the page, or visit your airline’s website for specific information.

On Your Tour


Your Tour Manager

Tours managers have been trained in enhanced hygiene protocols and will monitor guest well-being throughout the tour. Where required, tour managers will remind guests of the need to maintain physical distancing and face coverings throughout the tour to ensure participant well-being.


Use of Face Coverings

Collette welcomes all guests, tour managers, and drivers to wear masks throughout the tour as deemed appropriate and in situations where masks are required by the country, state, municipality and sites, attractions or venues we visit on tour.


Motor Coach

All surfaces will be sanitized often, including regular cleaning of high-touch areas with disinfecting wipes. Hand sanitizer will be available at all times and drivers will wear protective gear if required by the country, state, municipality, and sites we visit on tour.


On-Tour Experiences

Rest assured that we work closely with our local partners to ensure that all of the hotels, restaurants, and experiences you'll enjoy on your tour have been reviewed to ensure they adhere to local requirements.


Self-Screening

We will ask all travellers to monitor their health throughout their tour, with protocols in place in the event someone becomes ill.


Hotels

Specific protocols will vary from destination to destination, hotel to hotel. Overall, rooms and areas like restaurants, fitness centers, etc. will be deep-cleaned regularly, with rooms disinfected thoroughly between guests. High-traffic areas like lobbies and elevators will be cleaned hourly.

After Your Tour


Post-Tour Survey

After you get home, you’ll be able to share your opinions of your tour experience, allowing us to constantly improve for the benefit of future guests.

Health Protocol & On-Tour Experience FAQs

Please note that this section will be continually updated in keeping with changes in guidelines and local regulations.

What is Collette's on-tour masking policy?

Collette welcomes all guests, tour managers, and drivers to wear masks throughout the tour as deemed appropriate and in situations where masks are required by the country, state, municipality, and sites, attractions, or venues we visit on tour.
Guests should bring whichever personal protective equipment (PPE), including masks, that they are most comfortable and confident using, as Collette will not supply PPE on tour. Hand sanitizer will be widely available for use.

How is Collette ensuring that guidelines are being met with each part of the tour?

Our Tour Managers are receiving extensive training on protocols and procedures to operate tours within recommended guidelines. They are with the group every step of the way to ensure that all destination- specific guidelines are met.

What requirements does Collette have in place for their coach companies?

Just as the airlines are using sanitizing equipment, motor coach companies are applying similar methods for cleaning. Between groups, busses will be fully sanitized and in addition the high touch surfaces will be wiped down daily. Additionally, coach capacity limitations may be implemented as required by specific destinations.

What will it look like when dining or visiting an attraction?

On tour dining will be conducted in a accordance with local rules and regulations; this may entail being spread out whilst dining, moving through restaurants at staggered times, or in smaller groups. Similar to restaurants, we may move through attractions in smaller groups with multiple guides or arrive at staggered times as capacity constraints may play a role in group sizing.

Does Collette still require a Wellness Declaration to be filled out on tour?

Effective for all tours starting August 22, 2022 Collette is no longer requiring a Wellness Declaration to be filled out upon arrival on tour, consistent with recent changes in CDC guidance.

Will my tour manager be vaccinated?

All Tour Managers and Drivers guiding or driving for Collette will follow the same vaccination requirements as our travellers:

Tours within the United States: Full vaccination against COVID-19 is required to guide a domestic tour through December 31, 2022.

Tours outside the United States: Full vaccination against COVID-19 is required to guide an international tour departing through April 30, 2023.

What happens if I or another guest test positive for Covid whilst on tour?

Every destination has different protocols in place to deal with Covid cases, therefore every situation is unique. We follow the guidelines of the local health authorities where we are travelling and work with partners and staff to take care of our guests. Here's what you can expect:

- If a guest tests positive for COVID-19 during the tour, they will be isolated in order to protect their fellow travellers and Collette staff and the guest will need to leave the tour and quarantine in accordance with local regulations. The tour will continue its planned itinerary.

- Our head office will make accommodation arrangements for the durations of any required quarantine, either at their current hotel or an alternative hotel (if necessary, based on availability).

- All positive cases will be reported to Collette's Guest Relations team, who will reach out to the guest by phone/email to go through the quarantine/ isolations timeline, and to evaluate any necessary updates to their return travel arrangements.

- Guests are responsible to pay all up-front costs for the expenses they incur during their quarantine stay, including their hotel room, meals, additional cost for airfare (if necessary), and any ancillary charges.

- It is therefore important that guests ensure they have all the resources available (i.e. an available credit card), to provide for themselves financially should they require quarantine whilst on tour. Guests that have purchased Travel Protection, upon returning home, can file a claim and submit their expense to the insurance company.

-If a guest has purchased airfare and transfers through Collette, we will take care of rebooking their return flights and transfer(s) once guests are ready to return home. We will share the details of the new arrangements with them when completed.

What You Can Do

When it comes to maintaining a healthy environment, there are many small steps you can take to ensure the well-being of your fellow travellers. Here are a few things you can do to help:

Bring a mask from home and wear it as often as you can, especially when physical distancing is difficult.

If you feel ill, or are experiencing COVID-19 symptoms, please stay home. If you become ill whilst Travelling, immediately reach out to your Tour Manager.

Be considerate of physical distancing parameters and do your best to maintain at least 1.5 metres of distance between you and others.

We encourage everyone to exercise proper hand washing with soap for at least 20 seconds.

We recommend checking in with a variety of sources as the worldwide situation continues to be very fluid. Stay up to date with the latest info about future departures, CDC travel guidelines, and more with the following links:

Contact Us

Have a question? Need to speak with someone? We’re here to help. Call 1300 792 195.

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