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For information on our health protocols and the on-tour experience, please visit our Travelling Well page ».
For frequently asked questions, see our updated FAQ ».

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Our Commitment to Your Well-being and Enjoyment

Each guest that travels with us deserves a memorable and fulfilling travel experience. And we intend to continue to deliver on that promise. Your health, well-being, and enjoyment remain our top focus — just as they have been since we started in 1918.

Our team consults with health and security experts all around the world to ensure a healthy and enjoyable travel experience. Let’s take a look into the steps we’re taking for you.

Our Pandemic Story

Collette’s president, Jaclyn Leibl-Cote, sits down to reflect on the trials and triumphs of the past year, and looks ahead to what the future will hold.

Wistia video thumbnail

Steps We’re Taking for You

Before Your Tour


Cancel for Any Reason Waiver

Our industry leading Cancellation Waiver financially protects you in the event you need to cancel or move your trip to a different date. Learn more here


Pre-Tour Health Screenings

We will ask all travellers to complete a wellness declaration form before joining their tour.


Private Chauffer Service

If air fares are booked with Collette, your ride to and from the airport will be stocked with fresh water for every pickup and all surfaces will be disinfected daily and after every passenger.


Air Travel

Specific details will vary by airline, but standard operations typically include flight attendants wearing masks, sanitising all surfaces between flights and physical distancing. For links to major airlines, head to the bottom of the page, or visit your airline’s website for specific information.

On Your Tour


Your Tour Manager

We have employed new and enhanced hygiene & physical distancing protocols for tour managers. They are local experts and highly trained to handle a variety of unexpected situations — including illnesses and emergencies. They are also available 24/7 for guests throughout the tour should any situation arise.


Use of Face Masks

With many airlines and local establishments requiring face masks, we will be providing one reusable cloth mask to every guest for the foreseeable future — with Tour Managers, drivers, servers, and hospitality staff wearing them as well.


Motor Coach

All surfaces will be sanitised often, including regular cleaning of high-touch areas with disinfecting wipes. Hand sanitiser will be available at all times and drivers will wear protective gear.


On-Tour Experiences

We work closely with our local partners to ensure adequate physical distancing during meals, experiences, and sightseeing. Guests may be rotated in smaller sub-groups when necessary.


Self-Screening

We will ask all travellers to monitor their health throughout their tour, with protocols in place in the event someone becomes ill.


Hotels

Specific protocols will vary from destination to destination, hotel to hotel. Overall, rooms and areas like restaurants, fitness centers, etc. will be deep-cleaned regularly, with rooms disinfected thoroughly between guests. High-traffic areas like lobbies and elevators will be cleaned hourly.

After Your Tour


Post-Tour Survey

After you get home, you’ll be able to share your opinions of your tour experience, allowing us to constantly improve for the benefit of future guests.

Health Protocol & On-Tour Experience FAQs

Please note that this section will be continually updated in keeping with changes in guidelines and local regulations.

Will Collette provide masks, sanitizer, and other safety equipment to guests?

Whilst we recommend that guests bring their own personal protective equipment that they are most comfortable with, guests Travelling with Collette will receive face coverings included in their guest documents. Hand sanitizer will be widely available for use throughout the tour, and the tour manager will be carrying a bag with a temperature scanner, additional masks, hand sanitizer and gloves.

How is Collette ensuring that guidelines are being met with each part of the tour?

Our Tour Managers are receiving extensive training on protocols and procedures to operate tours within recommended guidelines. They are thoroughly trained in handling social distancing and cleanliness issues and are with the group every step of the way.

Will Collette be reducing tour group sizes so that the tour is less crowded and guests have more space to practice physical distancing?

Yes. For the tours we have operated to date, up to 50% of the motor coach seats remained unsold to allow for physical distancing. In the immediate future, the focus is on leaving an adequate number of empty seats on the coach to allow for physical distancing. Therefore, anywhere from 30% - 50% of the coach will remain empty. As an effective vaccine becomes available and restrictions on travel are removed, we will monitor this as we continue to operate tours to strike the right balance.

How is Collette preparing their tours to ensure that each guests’ 6 ft. distance can be respected?

In addition to leaving ample open seats on the coach for spacing out, Collette is working with local partners to help ensure that appropriate physical distancing can be maintained. As is typical already on tour in locales where smaller groups enhance the experience, guests may be rotated in smaller sub-groups to ensure proper physical distancing and a quality experience. We work closely with our restaurant partners to ensure physical distancing during meals – tables will be distanced apart appropriately, whilst still allowing for socializing during meals.

Will I have to wear a mask on tour all the time?

As a condition of participating in the tour, all guests must provide a signed copy of Collette’s Wellness Declaration to their tour manager upon arriving on tour. Among other things, the document is an attestation that you agree to comply with Collette’s mask policy whilst on tour. Collette’s on-tour mask policy states that you will be required to wear your mask when onboard the coach, in all situations both indoors and outdoors where social distancing guidelines cannot be followed (6 ft. between persons), and in all situations both indoors and outdoors where local or government regulations require the general public to do so.

If I have been vaccinated, am I still required to wear a mask during the tour?

Yes, in compliance with current CDC recommendations on mask wearing after vaccination, if you have been vaccinated you are still required to comply with Collette’s on-tour mask policy.

Will my tour manager be wearing a mask on tour?

Collette’s tour managers are required to wear a mask onboard the coach, in all situations both indoors and outdoors where social distancing guidelines cannot be followed (6 ft. between persons), and in all situations both indoors and outdoors where local or government regulations require them to do so.

Social Distancing During Air Travel

What will the airline experience be like?

Airports and airlines are all implementing various rules and procedures to ensure physical distancing and cleanliness. Airlines are using electrostatic sprayers between turns and/or daily – with the overhead storage compartments and lavatory doors open. In addition, they are wiping down the surfaces between flights to include screens, tray tables, arm rests and seat belts. Beyond that, some are eliminating the sale of middle seats for a period, others are limiting a percentage of the total seats sold on the flight, and others are making you aware if they’ve sold more than a certain percentage of the seats in the event you wish to book a different flight. Touchless experience is key – check in electronically before you arrive at the airport so all you need to do is drop off your bags at the counter. You will be provided a face covering in your Collette documents to use throughout the journey, to include the airport and flight.

When Travelling by plane, how can I bring enough hand sanitizer with me to last the duration of the tour?

You normally are allowed to bring hand sanitizer in your carry-on bag in a container up to 3.4 oz. for a flight. At this time, TSA is allowing travellers to bring a container up to 12 oz. per passenger.

Social Distancing On the Coach

What requirements does Collette have in place for their coach companies?

Just as the airlines are using sanitizing equipment including electrostatic sprayers, motor coach companies are applying similar methods for cleaning. Between groups, busses will be fully sanitized and in addition the high touch surfaces will be wiped down daily.

Will you adjust the time on board the coach or in between rest stops?

No, we normally stop the coach every 2 hours or so to allow people to get off the coach, move around and use rest rooms.

Will tour managers distance themselves on the coach?

They will either face forward or sit a minimum of 6-feet away from anyone in the group.

Social Distancing At a Restaurant

Are we able to be seated as a group whilst dining?

Every restaurant will be different depending on its size and location. We work closely with our restaurant partners to ensure physical distancing during meals. You can expect to be spread out more and in some cases, groups will move through restaurants at staggered times in even smaller groups.

Social Distancing At an Attraction

What role will technology play on your tours for walking tours with the local guide? Will you use special listening devices to make it easier for everyone, and if so, how will these devices be cleaned after each use?

Collette will be providing hands free listening devices (Vox or Whisper headsets) to allow the Tour Manager to lead the tour without having to face the group whilst speaking or speak loudly.

What will it look like when visiting an attraction?

Physical distancing and face coverings will be a priority. Similar to restaurants, we will move through in smaller groups with multiple guides or arriving at staggered times as capacity constraints will play a role.

Will you be using new attractions for smaller groups that you couldn’t use for larger groups?

It is possible in some cases, however our goal is to keep the itinerary within expectation. Measures such as staggering visits with smaller groups can allow guests to experience the tour whilst meeting local regulations and guidelines.

What will the impact be at the places we visit such as theaters, restaurants and even bathroom breaks? How will the hotel experience be different?
  • Hotel greeting often done on the coach?
  • Welcome receptions?
  • Luggage Handling—loading and unloading the coach and delivery and pick up at room?
  • Elevator usage?
  • Check in procedures and distribution of keys?
  • Swimming pools and fitness centers?
  • How will lobby breakfasts or other group breakfasts be handled?
  • What amenities will be eliminated at hotels and what will remain but look different?

For all of these items, protocols will vary in each destination and with each partner depending on local government regulations, the capabilities of their property and their ability to accommodate. What we can say is physical distancing and cleanliness will be prioritized. This means self-serve buffet meals will not be happening, luggage will be wiped down between hotels, elevator usage will be limited to smaller groups, and you’ll see people wearing gloves when distributing keys or luggage.

What are current health requirements to travel on a Collette tour?

As regulations and requirements continue to change by state and by country, it is difficult for us to say with certainty what guidelines or requirements local public health authorities will put in place in the countries we visit. As of April 2021 all guests Travelling with Collette, regardless of destination or point of origin, must provide proof of one of the following to verify information you will be providing to Collette when filling out our Wellness Declaration upon arrival on tour:

  • Proof of vaccination against COVID-19 is your official vaccination certificate (electronic or paper) and must identify your name and date of vaccination with final dose given at least 14-days before the start date of your tour.
  • Proof of recovery from COVID-19 would include both a copy of a positive test result dated within 3 months prior to the end of your tour and also written documentation from your health care provider that you have been cleared to end quarantine. This written documentation must include your name and the date your positive test was performed.
  • Proof of Negative Covid-19 Test would include a verifiable negative FDA- approved diagnostic COVID test (electronic or paper) showing date and time of test, taken within 72 hours of the start date of your tour.

You can rest assured that Collette has been operating tours in select regions where local government regulations permit travel and where proper health measures are in place to mitigate risk, protect our guests’ well-being, and ensure an enjoyable experience. We will notify you of necessary requirements for your destination prior to departure.

How can Collette reassure guests that they won’t get sick on tour or bring back the virus when they return home?

The decision to travel is personal. Everything we do in life carries some measure of risk, and the decision to travel has to be weighed in the same way you would decide during these times to go out to dinner at a restaurant, go to the grocery store, or visit a recently re-opened attraction in your state. We are consulting with medical experts, various trade associations, and adopting the best practices we see to mitigate risk, but you can never eliminate it completely.

What does Collette’s Wellness Declaration look like?

Collette consulted with medical professionals to develop a Wellness Declaration that all Collette guests will submit to the tour manager upon arrival. Questions on the declaration are as follows:

  • Have you spent 15 minutes or more within 6 feet of any person who you know to have tested positive for COVID-19 in the previous 14 days? Y/N
  • Have you been instructed to isolate or been in quarantine by any governmental agency or health profession in the previous 14 days? Y/N
  • Have you travelled from, visited or transited any areas currently subject to lockdown (quarantine) as measured by local governments, the CDC or the US Department of State? Y/N
  • In the past 14 days and including today, have you had any of the following symptoms?
    • Fever of 100.4 degrees Fahrenheit / 38 degrees Celsius or chills Y/N
    • Cough that is not attributed to another condition by your doctor Y/N
    • Shortness of breath or difficulty breathing that is not attributed to another condition by your doctor Y/N
    • Sore throat that is not attributed to another condition by your doctor Y/N
    • Muscle aches that are not attributed to another condition by your doctor Y/N
    • Loss of taste or smell Y/N
  • Have you received a full dosage of the COVID-19 vaccine? Y/N*
  • Have you recovered from COVID-19 in the last three months? Y/N**

*Fully vaccinated persons greater than or equal to 2 weeks after their full dosage requirement are not required to quarantine following an exposure to someone with COVID-19.

**The date of your positive COVID-19 test must not be more than 90 days prior to the last date of your tour.

Does Collette require guests to show proof of a negative COVID-19 test prior to touring?

At this time, Collette does not require guests to show proof of a negative COVID-19 test prior to touring. As we have resumed tour operations, we’ve followed the recommendations of medical experts with whom we’ve consulted along with the Centers for Disease Control and Prevention, World Health Organisation and other appropriate government agencies and associations. Individual wellness declarations, Face coverings, physical distancing and frequent hand washing are the critical components to mitigating the risk of spreading COVID-19. Collette has implemented these protocols for all tours we’re currently operating by requiring face coverings to be used on the motor coach, ensuring the motor coach operates with up to 50% of the seats empty to allow guests to space out, and wide availability of hand sanitizer throughout the tour.

Do I need to bring proof of vaccination against or recovery from COVID-19 with me?

Yes, if applicable to you, please bring proof of vaccination or proof of recovery from COVID-19 to verify information you will be providing us when filling out the Wellness Declaration upon arrival.

  • Proof of vaccination against COVID-19 must identify the name of guest and vaccination date(s). The proof of vaccination must be on written documentation.
  • Valid proof of recovery from COVID-19 would include both a copy of a positive test result dated within 3 months prior to the end of your tour and also written documentation from your health care provider that you have been cleared to end quarantine. This written documentation must include your name and the date your positive test was performed.
Will my tour manager be vaccinated?

Just like the general population, Collette’s tour managers have access to the vaccine based on the phase or prioritization group they fall into as individuals. This means that they may or may not have received the vaccine prior to your tour. Our tour managers are, however, required to demonstrate proof of a negative COVID-19 test within 72 hours of departure for a tour.

What happens if someone were to fall ill during their tour? How is this handled?

Our tour managers are trained to look out for the key symptoms. They are empowered to isolate the guest(s) from the group and ensure they receive medical attention.

  • Collette’s tour managers are trained to assist guests that become ill and are empowered to act accordingly to protect the health and well-being of all guests on tour.
  • If a guest, tour manager, or driver exhibits symptoms of Covid-19 or other significant illness, they will be isolated and required to go to a local hospital for testing.
  • If there were to be an instance of someone on tour falling ill, rest assured that Collette has in place a dedicated team and specific directives to follow to ensure the best outcome for those affected and the tour at large.
If it is learned that a guest becomes ill with COVID after a tour returns home, will Collette notify all tour participants that they had been in contact with an infected person?

Yes, if Collette receives a notification that an individual guest within a group became ill within 14-days from the time they returned home, we will notify the other participants. The name of the person who became ill would not be disclosed. In addition, our Tour Managers are required to provide a post tour Wellness Declaration 14-days after their tour concludes. Should we learn that a Tour Manager became ill during that time, we would notify all prior participants as well.

What You Can Do

When it comes to maintaining a healthy environment, there are many small steps you can take to ensure the well-being of your fellow travellers. Here are a few things you can do to help:

Bring a mask from home and wear it as often as you can, especially when physical distancing is difficult.

If you feel ill, or are experiencing COVID-19 symptoms, please stay home. If you become ill whilst Travelling, immediately reach out to your Tour Manager.

Be considerate of physical distancing parameters and do your best to maintain at least 1.5 metres of distance between you and others.

We encourage everyone to exercise proper hand washing with soap for at least 20 seconds.

We recommend checking in with a variety of sources as the worldwide situation continues to be very fluid. Stay up to date with the latest info about future departures, CDC travel guidelines, and more with the following links:

Contact Us

Have a question? Need to speak with someone? We’re here to help. Call 1300 792 195.

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