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Reviews Of Exploring New Zealand

Exploring New Zealand

From £3,499 pp*

17-22 Days • 26-35 Meals

  • Well organised holiday, just a few problems.

    • Service
      It was organised well, especially Peter, the coach driver's knowledge & personal stories. On the 8 March, we were due to visit the Kauri museum but ended up at the Warkworth museum instead, which we found very interesting & you may wish to consider as a stop instead. We tried to book the flights on the Quantas website going out & coming back, 24 hrs beforehand but couldn't until we reached the airport. This made getting 2 seats together harder to get. This has been raised as a complaint but you have said the Quantas website was not operating fully that day & this is outside your control but this happened twice & caused us problems. We had to ensure we were at the airport earlier than we needed to be, on our return journey, so we could stand in a queue before the fight opened so we could get seats together because going out we were given separate seats initially when we checked in at the ticket machine. When we got to the check in desk, staff were luckily able to change them to 2 seats together. Also we did not have a taxi waiting for us at the airport upon our return. I tried to contact you 3 times but it just kept going to answering machine. I then contacted the taxi firm (Tristar) who said they sent a car the previous day for a flight arriving at 14.02 (23 March) when we actually arrived on 24 March at 12.40. All our intinary stated the latter. They said they needed to speak to you. Eventually I managed to speak to Geraldine at your end & a taxi eventually turned up at 2.30pm, not what you want after a 26 hr total flight time & started travelling back from NZ at 2.15am English time (3.15pm NZ time). As you can expect we were exhausted by then & just wanted to get back home. This was also raised as a complaint, which we were first just offered an apology but today this has been resolved after compensation was offered. Please note I left messages on your voicemail 28725 on 30 May & 2 June (option 2 followered by 1) without anyone returning my call. I had to phone back again today before I eventually spoke to you to sort this out.
    • Tour
      Karen-Hangi dinner & learning about the Maoris. Loved Napier. John-Journey through Middle Earth tour. Would have liked the opportunity to visit the Hobbiton movie set from Matamata. We were only made aware of this when we were staying at the home visit as someone else stopping there (not from our group) said they had just come back from a dinner & visit there. That evening would have been our only chance of going there as we were just travelling through. I would just like to say I think you should change the Park hotel you use in Wellington. This was the only hotel where a buffet breakfast was not offered. On the last morning we stayed, we had to wait for our breakfast to be brought to us. After 30 mins, I chased this up saying we had to leave soon as we had a ferry to catch. I don't think this made any difference. It came just in time before we had to rush out to get the coach. I suggest you use an alternative hotel, one with a buffet breakfast going forward.
  • Great way to see the most of New Zealand.

    • Service
      Our driver Wayne was so much more than a bus driver. A New Zealand native, he kept up commentary that was informative and personable throughout the trip. Our guide Eddy was organized, and made sure we all knew what was coming up and what to expect. She went out of her way to take care of any issues that came up. The trip had many surprise stops, the hotels were better than I expected and the group dinners were great. I would use Collette again and recommend this tour for those who want to see the most of New Zealand.
    • Tour
      Got a lot of bang for your buck. Many unexpected stops, and the personable stories from our driver and guide made the trip. I loved our time in Queensland, and also the Bay of Islands boat tour.
    • Service
      The tour of NZ and hotels were perfect and deserve 5 stars. .The internal flights arranged by Thos.Cook did not allow sufficient time between Terminals as a result we missed flight and had to rebook,we paid you so we did not have this sort of mess and were very disappointed. We did not realise that Thos Cook is now a USA company catering to USA customers first, we did not enjoy having an American aim information at USA customers in the main. However the Driver ,from NZ was FANTASTIC, and gave us a holiday of a lifetime and made up for other failings.
    • Tour
      Poor internal flight arrangements. Tour manager great organiser, but too Americanna for UK customers.

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