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Terms and Conditions

IMPORTANT RESERVATION INFORMATION

LAND RATES

Land rates are per person, double occupancy, unless otherwise noted. Availability of departures at the prices noted in the brochure is limited. For current prices, please see our website. Government taxes and fees are additional. Land rates are guaranteed at time of deposit.

The land price includes those land based items delineated as included in the package itinerary and does not include any other items such as air travel, airline fees, airport or departure taxes, transfers, visas, customary end of trip gratuities for your tour manager, driver, local guides, hotel housekeepers, cruise ship waitstaff, and any incidental charges.

PAYMENTS

Land Package Deposit
  • A $349 non-refundable deposit is due with your land only reservation.
  • For Antarctica and Cruises only reservations, a non-refundable $549 deposit is required. An additional $1,000 non-refundable second deposit is due 180 days prior to departure for Antarctica.
  • Air Inclusive Package Deposit
  •  A $698 non-refundable deposit is due with your air inclusive reservation.
  • For Antarctica and Cruise air inclusive reservations, a non-refundable $898 deposit is required. An additional $1,000 non-refundable second deposit is due 180 days prior to departure for Antarctica.
  • Instant Purchase Air
  • If you have selected Instant Purchase Air, the deposit required is the full cost of the airfare plus the land deposit noted above, all of which is non-refundable

Should you decide to purchase our per-person Travel Protection Plan, you must do so at the time of booking. This Plan includes the Pre-Departure Cancellation Fee Waiver (a non-insurance feature provided by Collette) which protects you from penalties in the event you have to cancel your entire tour package for any reason up to the day prior to departure (see Part A for more details). If you originally purchased Instant Purchase airline tickets, Part B of the Travel Protection Plan reimburses for the airline tickets, taxes, or fees in the event of a cancellation for a covered reason (see Part B for more details).

Final Payment

Unless otherwise noted, the balance is due 60 days before departure on all tours, except cruises, Antarctica, and Galapagos for which the balance is due 120 days before departure. Payment may be made by charging to clients’ Mastercard, Visa, American Express, or Discover (card imprint and signature required) or by sending a check or money order. All land rates are guaranteed upon deposit. Payment may also be made online at https://reservations.gocollette.com/payment.aspx.

Travel Professionals Please Contact:
Collette 1-800-611-3361

PLEASE SEND PAYMENTS TO:
Collette, 162 Middle Street, Pawtucket, RI 02860
Attn: Accounts Receivable

REVISION FEES

A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation. A change of departure date within 11 months of departure will be treated as a cancellation, and cancellation charges will apply.

CANCELLATION CHARGES

Cancellations of confirmed bookings and transfers to new travel dates both result in penalties and fees assessed by travel suppliers. If you need to transfer or cancel for any reason prior to tour departure, the following cancellation fees will be assessed on your land or cruise product. Air is 100% nonrefundable once paid in full. If canceled prior to being paid in full, the following cancellation fees will also apply to air. 

  • More than 60 days prior to departure: a nonrefundable deposit will be retained.
  • 60 - 16 days prior to departure: 40% of land or cruise price 
  • 15 - 1 day prior to departure: 75% of land or cruise price
  • Day of departure and after: 100% of land or cruise price

Exceptions:

Ocean Cruises:
  • More than 90 days prior to departure, a nonrefundable deposit will be retained.
  • 90 - 61 days prior to departure: 35% of land or cruise price
  • 60 - 31 days prior to departure: 60% of land or cruise price
  • 30 - 0 days prior to departure: 100% of land or cruise price
River Cruises:
  • More than 90 days prior to departure, a nonrefundable deposit will be retained.
  • 90 - 61 days prior to departure: 50% of land or cruise price
  • 60 - 31 days prior to departure: 85% of land or cruise price
  • 30 - 0 days prior to departure: 100% of land or cruise price
Galapagos & Antarctica:
  • More than 120 days prior to departure: nonrefundable deposits will be retained.
  • 120 - 90 days prior to departure: 60% of land or cruise price
  • 89 - 0 days prior to departure: 100% of land or cruise price

*Instant Purchase air and its associated taxes, fees and surcharges are 100% nonrefundable at time of reservation.

Upon cancellation of transportation or travel services where you, the customer, are not at fault and have not canceled in violation of the terms and conditions above, you will be refunded 100%.

Airfare

For your convenience, we offer airfare for purchase with all tour packages. If you purchase an air inclusive program, your airfare will be quoted inclusive of all fuel, taxes and fees. Your rates are subject to change until paid in full. Seats are limited and may not be available on every flight or departure date.

Instant Purchase Airfare includes roundtrip airport/hotel transfers (excluding pre- or post-days and extensions). Instant Purchase airfare requires full payment at the time of booking. If you purchase the Travel Protection Plan, the Instant Purchase airfare may be reimbursed, if you cancel your trip for a covered reason (see Part B for more details). Tickets will be issued immediately and once issued are nonrefundable, and may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline. These tickets include an administration fee and roundtrip airport-to-hotel transfers, both of which hold no airline reissue value. Once issued, there can be no fluctuation in price due to an increase in government taxes or in airline fuel surcharges. Therefore, any such fees or airport-to-hotel transfers are not refundable under any circumstances.

Aircraft Cabin Disinsection Disclaimer
Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. Information about aircraft disinsection requirements and a list of countries requiring such disinsection are available online at http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Travelers Needing Special Assistance

Guests must advise Collette, at the time of booking, of any physical, medical, or other special needs that require an accommodation or special assistance. If and when necessary, Collette will make reasonable modifications to its policies, practices, and procedures unless doing so will fundamentally alter the nature of the tour or services.* Such participants, however, should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside the United States for disabled individuals are limited. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. None of Collette, personnel, suppliers, or its other guests, may physically lift or assist other guests into transportation vehicles. If a traveler thinks he or she might need assistance during a trip, he or she should call Collette to determine what assistance might reasonably be given. Collette cannot provide special individual assistance to tour members with special needs for walking, dining, or other routine activities and motorized scooters are not permitted. Collette may exclude an individual from participating in a tour or an activity if the individual’s participation poses a threat to the health or safety of the individual or others or causes an unacceptable disruption to the tour. This decision to exclude an individual, made by Collette in its sole discretion, will be based on an individualized assessment using reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur, and whether reasonable modifications of policies, practices, or procedures will mitigate the risk or will cause an unacceptable disruption of the tour. No refunds will be given if the decision is made to exclude a guest. In purchasing your tour, you attest that you are physically fit to participate on it. If you have concerns, please request additional details about your trip from your travel agent or Collette.

*To request a wheelchair accessible room on a cruise, the traveler or person sharing the room must have a recognized disability that alters a major life function and requires the use of a mobility device and the use of the accessible features provided in the wheelchair accessible stateroom.

Holiday and Museum Closures

Museum visits and personal shopping time may be disrupted due to unforeseen circumstances or many religious, state and local holidays observed throughout the world. 

Motorcoach Washrooms

Most motorcoaches used on our tours are equipped with washrooms except safari vehicles, exotic locations, and some of our Explorations tours. These are typically for emergency use, as we make plenty of comfort stops, allowing you the opportunity to use public restrooms and/or stretch your legs. 

Seat Rotation

Seats are rotated onboard the coach for all Collette tours under the direction of the tour manager. So that we do not show partiality among passengers, exceptions cannot be made.

Maps and Photos

Maps shown on tour pages are current at the time of printing and may not reflect actual tour routing should the tour change. Photos shown on tour pages are reflective of the area(s) visited, but may not be included in the actual tour itinerary and the conditions you experience may be different than depicted in the photograph(s). 

Baggage Disclaimer

Although every effort is made to handle passengers’ luggage as carefully as possible, Collette is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel and group carrier handling. It is recommended for your own self-interest and protection that you have adequate insurance to cover these eventualities.
There are limitations by coach and air carrier as to the number and size of bags which can be carried onboard and in bulk storage. Be sure to ask your travel professional about such restrictions before departing for your tour.

Checked Baggage Charges:
Some airlines may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline’s checked baggage policies. Please be advised baggage fees may apply on most trans-border flights. This is a fee levied by the airlines, not Collette, and may be subject to change.

Collette Compass App

Precise Location in Background: The Collette Compass app collects location data to display the real-time risk alerts and personalized assistance notification features, even when the app is closed and not in use. This option can be changed later by going to the device settings.

Explanation of Responsibilities and Tour Conditions for Collette

Each client is responsible for proper documentation and inoculations that may be required and/or recommended to participate on tour. Please contact your local travel clinic or personal physician for specific details on the destinations you are traveling to and from. If you decide to make a reservation, you acknowledge and agree that you are physically well enough to travel and understand that medical facilities may not be similar to what you are accustomed to at home. You must bring enough medication with you for the trip.

Any person reserving or purchasing any Collette product published on this website accepts the condition that Collette reserves to itself the exclusive right to cancel, re-schedule or make other adjustments to any guided vacation departure in any circumstances deemed necessary, including in accordance with operating requirements or circumstances beyond its control, including for tours designated as “guaranteed departures.” If cancellation is made by Collette any time prior to the departure date of the guided vacation, except when a customer fails to pay the final balance on time, Collette, at its sole discretion, will offer a comparable vacation on an alternate departure date, or reserves the right to offer a future travel credit. Collette will refund any difference in price if the alternative date is of a lower price, however the guest will be responsible for additional costs if the alternative is priced higher. Collette will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary or other aspect of the vacation brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the tour, also including governmental and administrative actions. Collette is not responsible for other travel arrangements affected due to our cancelations or change costs or penalties incurred on other travel arrangements, including air tickets. Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond Collette’s control that prevent Collette from operating as scheduled. Collette expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Collette tour.

All rates on foreign tours are subject to fluctuations of currency and may be changed when necessary without advance notice prior to deposit.

All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of request and will be considered confirmed only upon receipt of a minimum deposit. Child land rates are available and are valid for ages 5-12, sharing a room with two full-paying adults. For tour products that include Safari or Game Drive components, the minimum age for travelers to participate is 13.

Collette does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s overbooking of a flight.

GENERAL DISCLAIMER

Collette monitors security situations around the world as well as government travel advisories. Conditions may require Collette to change or even cancel trips.  You accept the risks involved in travel, both foreign and domestic, and accept responsibility for your own travel decisions.  Guests may be required to review and sign a participation agreement prior to engaging in certain activities on the trip. 

Neither Collette Travel Service, Inc., its affiliated entities and its and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Collette”), own or operate any person or entity which is to or does provide goods or services for these trips. You agree to be bound by the conditions of carriage for all transportation providers. Collette does not maintain control or operate the personnel, equipment, or operations of these suppliers it uses and as such Collette assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party.

Client shall indemnify and hold harmless Collette Travel Service, Inc., its affiliated entities and its and their employees, agents, shareholders, officers, successors and assigns (collectively “Collette”), from all suits, actions, losses, damages, claims or liability for any personal injury, death, property damage or other loss, accident, delay, inconvenience or irregularity which is occasioned by any negligent acts or omissions of Collette arising out of any goods or services provided for this or these trips.

Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. Other risks may arise such as, but not limited to, hazards of traveling in foreign countries including undeveloped areas, the hazards of travel by aircraft, bus, van, train, automobile or other motorized vehicle, differing safety standards, sickness, criminal acts committed by others, allergic reactions, and/or animal encounters.  You are voluntarily participating in the tour and Collette, and as lawful consideration for the agreement to travel with Collette, you agree not to make a claim against Collette, its related companies, officers and employees for injuries, death, or any other claim and agree to release Collette, its related companies, officers and employees from any such claim.  This release is binding on all members of your traveling party, as well as your Estate and heirs and this provision shall be enforceable even after your trip has ended. If you make your own air reservations, Collette is not responsible and shall provide no refund if your flight schedule changes so that you are not able to enjoy the entirety of your tour. All services and accommodations are subject to the laws of the country in which they are provided. Collette reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if Collette deems it necessary for the comfort, convenience, or safety of the tour. Collette reserves the right to withdraw any tour announced. Collette reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the Tour Manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. If you are traveling with children, you are solely responsible for their behavior and monitoring them throughout the tour. Neither does Collette accept liability for any carrier’s cancellation penalty incurred by the purchase of a nonrefundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times.

Collette is not responsible, and will not be bound by, representations made by third party representatives, travel agents, unaffiliated websites, or any other party.

Participants may be photographed for the promotional purposes of Collette. In addition, any comments that you submit as a review or your social media posts may be used for Collette’s promotional purposes.

Payment of the deposit to Collette constitutes acceptance of these terms and conditions. Collette reserves the right to modify these terms and conditions at any time, without notice.

FORUM SELECTION AND CHOICE OF LAW
THIS AGREEMENT SHALL BE GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF RHODE ISLAND BY MUTUAL AGREEMENT OF THE PARTIES HERETO AND THE FEDERAL AND STATE COURTS IN RHODE ISLAND SHALL HAVE EXCLUSIVE AND SOLE JURISDICTION OVER ANY DISPUTE, CONTROVERSY OR SUIT ARISING RELATIVE TO THIS AGREEMENT.

DISPUTES/CLASS ACTION WAIVER

YOU AGREE THAT YOU WILL ONLY BRING CLAIMS AGAINST COLLETTE IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. COLLETTE SHALL NOT IN ANY CASE BE LIABLE FOR OTHER THAN COMPENSATORY DAMAGES, AND YOUR PAYMENT OF A DEPOSIT ON A TOUR MEANS THAT YOU AGREE TO THESE CONDITIONS OF SALE AND EXPRESSLY WAIVE ANY RIGHT TO PUNITIVE DAMAGES.

ERRORS AND OMISSIONS

While every effort is made to ensure the accuracy of information in our brochures, on our website or communicated by our reservation staff, errors or omissions are possible and Collette is not responsible for such error. If a mistake is made in billing, we reserve the right to correct the invoice and you will be responsible for proper payment.

SEVERABILITY

In the event that any clause in this agreement is determined to be invalid, the remaining provisions are valid and enforceable. The invalid provision shall be replaced by Collette by a clause as similar as practicable.

Consumer Protection Plans

Collette is a member of the following organizations: the National Tour Association, the United States Tour Operators Association, the Alliance of Canadian Travel Associations, the Travel Industry Council of Ontario, and the Association of British Travel Agents. Some of these associations operate a consumer protection plan to cover deposits placed with any tour operator member. 

Collette is proud to be a member of USTOA (United States Tour Operators Association), an association that represents the tour operator industry. The USTOA logo on our brochures signifies that Collette is a member in good standing and is backed by their $1 Million Travelers Assistance Program. Collette, as an Active Member of USTOA, is required to post $1 million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Collette customers in the unlikely event of Collette’s bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 million posted by Collette may be sufficient to provide only a partial recovery of the advance payments received by Collette.  Complete details of the USTOA Travelers Assistance Program may be obtained by email to information@ustoa.com or by visiting their website at www.USTOA.com.
Collette is pleased to give this additional protection to our clients.

Collette’s Travel Protection Plan

Click on the link for details on Collette’s Travel Protection Planhttps://policy.travelexinsurance.com/365ZA-0123

The following is an outline of the Non-Insurance Pre-Departure Cancellation Fee Waiver, Insurance Benefits and non-insurance assistance services that make up the Travel Protection Plan.

Part A Waiver Only provided by Collette Travel Service, Inc.: The Pre-Departure Cancellation Fee Waiver is provided by Collette, is not an insurance benefit and is not underwritten by Zurich American Insurance Company. Payment of a per person Travel Protection Plan fee guarantees a full refund of all payments (including deposit), except the Travel Protection Plan fee itself, made to Collette for travel arrangements in case of cancellation of your travel plans for any reason prior to the day of departure. The Cancellation Fee Waiver only reimburses airline tickets you have purchased from Collette.

Exception: If you originally purchased Instant Purchase airline tickets, this Part A Travel Protection Plan does not provide a refund for the airline tickets, taxes or fees, in the event of a cancellation. This air ticket may be covered by Collette’s Travel Protection Plan under Part B if you cancel your trip for covered reasons (see Part B for more details).

The Part A Waiver portion of Collette’s Travel Protection Plan protects you from penalties in the event you have a need to cancel your entire inclusive tour package up to the day prior to departure. The Part A Waiver portion of the Travel Protection Plan does not indemnify you from penalties if you choose to cancel partial tour components or air. If you choose to partially cancel your tour, you will be responsible for a revision fee as well as any penalties that are incurred at the time of the cancellation.

For Residents of MN, MO, NY and WA Only: The Pre-Departure Cancellation Fee Waiver (Part A) can be purchased separately without the purchase of the Travel Protection Plan. Contact Collette at 1-800-832-4656 in order to purchase the Pre-Departure Cancellation Fee Waiver separately.

Collette’s Part A Waiver portion of the Travel Protection Plan does not reimburse any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. (However, the Part B Benefits referenced below include a single supplement benefit for certain covered reasons, as detailed in Part B.) Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement.

Your Payment for the Travel Protection Plan (if chosen) must be received by Collette with your deposit. The fee is nonrefundable, nontransferable and valid for each applicant only.

Collette can assume no responsibility for and cannot be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of Collette Travel Service, Inc. itself, and its own employees. 

Where to Present Part A Claims

To request a refund under the Part A Pre-Departure Cancellation Fee Waiver portion of the Travel Protection Plan, please call Collette and send any unused airline tickets to:

Collette
ATTN: Customer Service Department
162 Middle Street, Pawtucket, RI 02860

If cancellation occurs prior to departure, contact the Collette Reservations Department. When a client cancels prior to departure, any refunds are processed through the booking agent.

The following is an outline of the Non-Insurance Travel Assistance Services and Insurance Benefits provided in Part B.

Part B Insurance Benefits are provided by Zurich American Insurance Company: On tour, insurance benefits can be provided if you: must interrupt your trip or return home early for a covered reason; incur medical expenses for a covered sickness or injury; need to be evacuated due to covered medical reason; suffer a baggage loss or delay of more than 24 hours; are delayed on tour for 12 hours or more for a covered reason.

SCHEDULE OF BENEFITS MAXIMUM BENEFIT AMOUNT
Trip Cancellation Amount Purchased up to $1,500*
Trip Interruption 150% of Trip Cost up to $10,000
Missed Connection (3 hours) $1,500
Travel Delay (12 hours) $2,100 ($150 per Day)
Emergency Medical Expense

Accident & Sickness Medical Expense $50,000
Emergency Medical Evacuation, Medical Repatriation & Return of Remains $50,000
Accidental Death & Dismemberment $25,000
Baggage and Personal Effects $1,500
Emergency Dental Expense $750 
Baggage Delay (24 hours) $200

*This benefit is only applicable to Instant Purchase air tickets and any single supplement penalties you are assessed if your Family Member or Traveling Companion has his/her Trip Canceled. This does not cover any other land, air or water Travel Arrangements.

PART B Insurance Benefit Exclusions & Limitations

Unless otherwise stated in the plan, this plan will not pay for any loss arising directly or indirectly out of, or as a result of, or from, or that occur to, or are as a result of the actions of, the Insured or the Insured's Family Member, or Traveling Companion, or Business Partner for the following:  

1. suicide, attempted suicide, or intentionally self-inflicted injury, while sane or insane (while sane in CO and MO); 2. mental, nervous, or psychological disorders; 3. being under the influence of drugs or intoxicants, unless prescribed by a Physician; 4. Normal Pregnancy, resulting childbirth, and elective abortion; 5. participation as a professional in athletics while on a Covered Trip; 6. Participation in organized amateur or interscholastic athletic or sports competition or related practice events; 7. riding or driving in any motor competition; 8. off-road driving, whether as a driver or as a passenger; 9. declared or undeclared war, or any act of war; 10. civil disorder; 11. service in the armed forces of any country; 12. Nuclear reaction, radiation or radioactive contamination; 13. operating or learning to operate any aircraft, as pilot or crew; 14. mountain climbing, bungee jumping, snow skiing, skydiving, Parachuting, free falling, cliff diving, B.A.S.E. or base jumping, hang gliding, parasailing, travel on any air supported device other than on a regularly scheduled airline or air charter company, or extreme sports; 15. mountaineering where ropes or guides are commonly used including ascending and descending a mountain requiring specialized equipment, including but not limited to anchors, bolts, carabineers, crampons, lead/top-rope anchoring equipment and pick-axes; 16. scuba diving if the depth of the water exceeds 75 feet; 17. The Insured’s commission of or attempt to commit a felony; 18. elective medical or holistic treatment or procedures; 19. Failure of any tour operator, Common Carrier, other travel supplier, person or agency to provide the bargained-for travel arrangements/services; 20. a loss that results from a sickness, disease, or other condition, event or circumstance, that occurs at a time when this Policy is not in effect for the Insured; 21. Epidemic or Pandemic; 22. a diagnosed sickness (if insurance is purchased after such diagnosis) from which no recovery is expected and that only palliative treatment is provided and that carries a prognosis of death within 12 months of the  effective date of the applicable coverage under this Policy; 23. sickness, injury or death if the plan is purchased after entering a hospice facility or receiving hospice treatment; 24. any Trip taken outside the advice of a Physician; 25. or a Pre-Existing Condition including death that results therefrom (within the stated lookback period within your insurance policy. Does not apply to the Emergency Medical Evacuation and Repatriation benefit.) Additionally, this plan will not pay for any loss arising directly or indirectly out of, or as a result of, or from, or that occur to, or are as a result of the actions of, the following that occur to the Insured: any amount paid or payable under any Worker's Compensation, disability benefit or similar law; a loss or damage caused by detention, confiscation or destruction by customs, or; medical treatment during a Covered Trip, or arising from a Covered Trip undertaken for the purpose or intent of securing medical treatment. The following additional exclusion applies to Accidental Death and Dismemberment Benefits: We will not pay for loss caused by or resulting from sickness of any kind.   

Excess Insurance Limitation: The insurance provided by this Plan shall be in excess of all other valid and collectible Insurance or indemnity.

The Part B Insurance Benefits are underwritten by: Zurich American Insurance Company, a New York domiciled company with its principal place of business at 1299 Zurich Way, Schaumburg, IL 60196 (NAIC # 16535).

Non-Insurance Services

Zurich Travel Assist 24-Hour Assistance Services    Included

   

Non-Insurance Services are not insurance benefits underwritten by Zurich American Insurance Company. Travel Assist Services are provided by: Zurich Travel Assist 

INFORMATION YOU NEED TO KNOW:

This is intended as a general description of certain types of insurance and services available to qualified customers through the companies of Zurich in North America, provided solely for informational purposes.  Nothing herein should be construed as a solicitation, offer, advice, recommendation, or any other service with regard to any type of insurance product underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company, 1299 Zurich Way, Schaumburg, IL 60196. Your policy is the contract that specifically and fully describes your coverage, terms and conditions. The description of the policy provisions gives a broad overview of coverages and does not revise or amend the policy. Coverages and rates are subject to individual insured meeting our underwriting qualifications and product availability in applicable states. If you have questions about coverage available under our plans, please review the policy found at https://policy.travelexinsurance.com/365ZA-0123 or contact us. Travelex Insurance Services Inc. 810 N 96th Street, Suite 300, Omaha, NE 68114. Toll Free 844.246.8481. Email: customersolutions@travelexinsurance.com. Consumers in California may also contact: California Department of Insurance Hotline 800.927.4357 or 213.897.8921. Travelex Insurance Services, Inc. CA Agency License #0D10209. Consumers in Maryland may contact: Maryland Insurance Administration 800.492.6116 or 410.468.2340. Insurance coverages underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company (NAIC # 16535).    Any inquiry regarding claims may be directed to Zurich Travel Assist at claims@zurichtravelassist.com, P.O. Box 968019, Schaumburg, IL 60196-8019; 1-888-700-0925. Inquiries regarding new, existing or denied claims and any other claims questions may also be directed to this address.  

Travel Retailers Disclaimer: The purchase of this product is not required in order to purchase any other travel product or service. Your travel retailer might not be licensed to sell travel insurance and will only be able to provide general information about the product. An unlicensed travel retailer may not answer questions about the terms and conditions of the insurance offered and may not evaluate the adequacy of your existing insurance coverage. The products being offered provide insurance coverage that only applies during your covered trip. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel policy offered through Travelex with any existing life, health, home and automobile insurance policies you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer or insurance agent or broker.

 

Collette’s Travel Protection Plan Pricing (per person)

The cost charged is for the full Travel Protection Plan, which includes a Pre-Departure Cancellation Fee Waiver Provided By Collette Travel Service, Inc., insurance benefits underwritten by Zurich American Insurance Company, as well as non-insurance assistance services provided by Zurich Travel Assist and Travelex. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travelex.

Land Only Clients:

  • $179 adult/$179 child for all domestic escorted tours under 6 days
  • $329 adult/$229 child for all domestic escorted tours of 6 days or more
  • $429 adult/$279 child for all international tours (not otherwise listed below)
  • $449 adult/$299 child for all Canadian Rockies train tours
  • $499 adult/$349 child for all cruises, Australia, New Zealand, Africa, South Africa & Egypt tours
  • $499 adult/$349 child for Galapagos tours
  • $949 adult/$499 child for Antarctica tours

When purchasing pre- and post-night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your Travel Protection Plan cost. Please confirm with your reservation agent at time of booking.

Air-Inclusive Clients (Collette Flex Airfare is purchased through Collette)

  • $229 adult/child for all domestic tours under 6 days
  • $379 adult/child for all domestic tours of 6 days or more
  • $479 adult/child for all international tours (not otherwise listed below)
  • $499 adult/child for all Canadian Rockies train tours
  • $599 adult/child for all cruises, Australia, New Zealand, Africa, South Africa & Egypt tours
  • $599 adult/child for Galapagos tours
  • $999 adult/child for Antarctica tours

Collette’s Travel Protection Plan for air inclusive clients can only be purchased by individuals who have purchased Collette Flex Airfare or Instant Purchase air through Collette. Instant Purchase air and its associated taxes, fees and surcharges require full payment at time of reservation and are 100% nonrefundable. This air ticket may be covered by Collette’s Travel Protection Plan under Part B if you cancel your trip for covered reasons. Tickets may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline.

To review full plan details online, go to https://policy.travelexinsurance.com/365ZA-0123.

Private Touring Information

IMPORTANT RESERVATION INFORMATION

LAND RATES

Land rates are per person, double occupancy, unless otherwise noted. Land rates are guaranteed at time of deposit. Tiered pricing for private tours is based on a minimum tier of 10 guests. All names and deposits are required at time of booking. Private tour reservations cannot be converted to published standard packages at standard prices. Additional guests may be added later subject to availability. If your party size increases or decreases to the next tier level the surcharge will be adjusted accordingly.

The land price includes those land based items delineated as included in the package itinerary and does not include any other items such as air travel, airline fees, airport or departure taxes, transfers, visas, customary end of trip gratuities for your tour manager, driver, local guides, hotel housekeepers, cruise ship waitstaff, and any incidental charges.

EXCEPTIONS

Private touring is not available on the following tour products: Ocean & River Cruises, Canadian Rockies tours, National Parks itineraries, Special Event tours inclusive of all Oberammergau 2022 Departures, Albuquerque Balloon Fiesta, Edinburgh Military Tattoo.

PAYMENTS

Land Package Deposit
  • A $1000 non-refundable deposit is due with your reservation.
  • Air Inclusive Package Deposit
  • A $1300 non-refundable deposit is due with your air inclusive reservation.
  • Instant Purchase Air
  • If you have selected Instant Purchase Air, the deposit required is the full cost of the airfare plus a $1000 deposit, all of which is non-refundable

Should you decide to purchase our per-person Travel Protection Plan, you must do so at the time of booking. This Plan includes the Pre-Departure Cancellation Fee Waiver which protects you from penalties in the event you have to cancel your entire tour package for any reason up to the day prior to departure (see Part A for more details). If you originally purchased Instant Purchase airline tickets, Part B of the Travel Protection Plan reimburses airline tickets, taxes, or fees in the event of a cancellation for a covered reason (see Part B for more details).

Final Payment

Unless otherwise noted, the balance is due 90 days before departure on all tours, except cruises and trains. Payment may be made by charging to clients’ Mastercard, Visa, American Express, or Discover (card imprint and signature required) or by sending a check or money order. All land rates are guaranteed upon deposit. Payment may also be made online at https://reservations.gocollette.com/payment.aspx.

Travel Professionals Please Contact:
Collette 1-855-212-3102

PLEASE SEND PAYMENTS TO:
Collette, 162 Middle Street, Pawtucket, RI 02860
Attn: Accounts Receivable

REVISION FEES

A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation. A change of departure date within 11 months of departure will be treated as a cancellation, and cancellation charges will apply.

CANCELLATION CHARGES

Cancellations of confirmed bookings and transfers to new travel dates both result in penalties and fees assessed by travel suppliers. If you need to transfer or cancel for any reason prior to tour departure, the following cancellation fees will be assessed on your land or cruise product. If the number of guests in the private group changes prior to final payment the tour price for all passengers will be adjusted accordingly. Once all final payments are made the guest canceling would be responsible for their own cancellation fees plus the increased cost to the remaining passengers. If a cancelation results in a passenger in a single room a single room supplemental charge will be deducted from any refund due to the canceling passenger. Air is 100% nonrefundable once paid in full. If canceled prior to being paid in full, the following cancellation fees will also apply to air.

  • More than 90 days prior to departure: a nonrefundable deposit will be retained.
  • 90 - 61 days prior to departure: 30% of land price
  • 60 - 31 day prior to departure: 50% of land price
  • 30 - Day of departure and after: 100% of land price

* Instant Purchase air and its associated taxes, fees and surcharges are 100% nonrefundable at time of reservation.

Upon cancellation of transportation or travel services where you, the customer, are not at fault and have not canceled in violation of the terms and conditions above, you will be refunded 100%.

Airfare

For your convenience, we offer airfare for purchase with all tour packages. If you purchase an air-inclusive program, your airfare will be quoted inclusive of all fuel, taxes and fees. Your rates are subject to change until paid in full. Seats are limited and may not be available on every flight or departure date.

Instant Purchase Airfare includes roundtrip airport/hotel transfers (excluding pre- or post-days and extensions). Instant Purchase airfare requires full payment at the time of booking. If you purchase the Travel Protection Plan, the Instant Purchase airfare may be reimbursed, if you cancel your trip for a covered reason (see Part B for more details). Tickets will be issued immediately and once issued are nonrefundable, and may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline. These tickets include an administration fee and roundtrip airport-to-hotel transfers, of which both hold no airline reissue value. Once issued, there can be no fluctuation in price due to an increase in government taxes or in airline fuel surcharges. Therefore, any such fees or airport-to-hotel transfers are not refundable under any circumstances.

Aircraft Cabin Disinsection Disclaimer
Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. Information about aircraft disinsection requirements and a list of countries requiring such disinsection are available online at http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Travelers Needing Special Assistance

You must report any disability requiring special attention to Collette at the time the reservation is made. *Collette will make reasonable efforts to accommodate the special needs of tour participants. Such participants, however, should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside the United States for disabled individuals are limited. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Collette nor its personnel, nor its suppliers, may physically lift or assist clients into transportation vehicles. If a traveler thinks he or she might need assistance during a trip, he or she should call Collette to determine what assistance might reasonably be given. Collette cannot provide special individual assistance to tour members with special needs for walking, dining or other routine activities.

*To request a wheelchair accessible room on a cruise, the traveler or person sharing the room must have a recognized disability that alters a major life function and requires the use of a mobility device and the use of the accessible features provided in the wheelchair accessible stateroom.

Holiday and Museum Closures

Museum visits and personal shopping time may be disrupted due to unforeseen circumstances or many religious, state and local holidays observed throughout the world.

Maps and Photos

Maps shown on tour pages are current at the time of printing and may not reflect actual tour routing should the tour change. Photos shown on tour pages are reflective of the area(s) visited, but may not be included in the actual tour itinerary and the conditions you experience may be different than depicted in the photograph(s).

Baggage Disclaimer

Although every effort is made to handle passengers’ luggage as carefully as possible, Collette is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel and group carrier handling. It is recommended for your own self-interest and protection that you have adequate insurance to cover these eventualities.

There are limitations by coach and air carrier as to the number and size of bags which can be carried onboard and in bulk storage. Be sure to ask your travel professional about such restrictions before departing for your tour.

Checked Baggage Charges:
Some airlines may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline’s checked baggage policies. Please be advised baggage fees may apply on most trans-border flights. This is a fee levied by the airlines, not Collette, and may be subject to change.

Explanation of Responsibilities and Tour Conditions for Collette

Each client is responsible for proper documentation and inoculations that may be required and/or recommended to participate on tour. Please contact your local travel clinic or personal physician for specific details on the destinations you are traveling to and from. If you decide to make a reservation, you acknowledge and agree that you are physically well enough to travel and understand that medical facilities may not be similar to what you are accustomed to at home. You must bring enough medication with you for the trip.

Any person reserving or purchasing any Collette product published on this website accepts the condition that Collette reserves to itself the exclusive right to cancel, re-schedule or make other adjustments to any guided vacation departure in any circumstances deemed necessary, including in accordance with operating requirements or circumstances beyond its control, including for tours designated as “guaranteed departures.” If cancellation is made by Collette any time prior to the departure date of the guided vacation, except when a customer fails to pay the final balance on time, Collette, at its sole discretion, will offer a comparable vacation on an alternate departure date, or reserves the right to offer a future travel credit. Collette will refund any difference in price if the alternative date is of a lower price, however the guest will be responsible for additional costs if the alternative is priced higher. Collette will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary or other aspect of the vacation brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the tour, also including governmental and administrative actions. Collette is not responsible for other travel arrangements affected due to our cancelations or change costs or penalties incurred on other travel arrangements, including air tickets. Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond Collette’s control that prevent Collette from operating as scheduled. Collette expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Collette tour.

All rates on foreign tours are subject to fluctuations of currency and may be changed when necessary without advance notice prior to deposit.

All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of request and will be considered confirmed only upon receipt of a minimum deposit. Child land rates are available and are valid for ages 5-12, sharing a room with two full-paying adults.

Collette does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s overbooking of a flight.

GENERAL DISCLAIMER

Collette monitors security situations around the world as well as government travel advisories. Conditions may require Collette to change or even cancel trips. You accept the risks involved in travel, both foreign and domestic, and accept responsibility for your own travel decisions. Guests may be required to review and sign a participation agreement prior to engaging in certain activities on the trip.

Neither Collette Travel Service, Inc., its affiliated entities and its and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Collette”), own or operate any person or entity which is to or does provide goods or services for these trips. You agree to be bound by the conditions of carriage for all transportation providers. Collette does not maintain control or operate the personnel, equipment, or operations of these suppliers it uses and as such Collette assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party.

Client shall indemnify and hold harmless Collette Travel Service, Inc., its affiliated entities and its and their employees, agents, shareholders, officers, successors and assigns (collectively “Collette”), from all suits, actions, losses, damages, claims or liability for any personal injury, death, property damage or other loss, accident, delay, inconvenience or irregularity which is occasioned by any negligent acts or omissions of Collette arising out of any goods or services provided for this or these trips.

Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. Other risks may arise such as, but not limited to, hazards of traveling in foreign countries including undeveloped areas, the hazards of travel by aircraft, bus, van, train, automobile or other motorized vehicle, differing safety standards, sickness, criminal acts committed by others, allergic reactions, and/or animal encounters. You are voluntarily participating in the tour and Collette, and as lawful consideration for the agreement to travel with Collette, you agree not to make a claim against Collette, its related companies, officers and employees for injuries, death, or any other claim and agree to release Collette, its related companies, officers and employees from any such claim. This release is binding on all members of your traveling party, as well as your Estate and heirs and this provision shall be enforceable even after your trip has ended. If you make your own air reservations, Collette is not responsible and shall provide no refund if your flight schedule changes so that you are not able to enjoy the entirety of your tour. All services and accommodations are subject to the laws of the country in which they are provided. Collette reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if Collette deems it necessary for the comfort, convenience, or safety of the tour. Collette reserves the right to withdraw any tour announced. Collette reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the Tour Manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. If you are traveling with children, you are solely responsible for their behavior and monitoring them throughout the tour. Neither does Collette accept liability for any carrier’s cancellation penalty incurred by the purchase of a nonrefundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times.

Collette is not responsible, and will not be bound by, representations made by third party representatives, travel agents, unaffiliated websites, or any other party.

Participants may be photographed for the promotional purposes of Collette. In addition, any comments that you submit as a review or your social media posts may be used for Collette’s promotional purposes.

Payment of the deposit to Collette constitutes acceptance of these terms and conditions. Collette reserves the right to modify these terms and conditions at any time, without notice.

FORUM SELECTION AND CHOICE OF LAW
THIS AGREEMENT SHALL BE GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF RHODE ISLAND BY MUTUAL AGREEMENT OF THE PARTIES HERETO AND THE FEDERAL AND STATE COURTS IN RHODE ISLAND SHALL HAVE EXCLUSIVE AND SOLE JURISDICTION OVER ANY DISPUTE, CONTROVERSY OR SUIT ARISING RELATIVE TO THIS AGREEMENT.

DISPUTES/CLASS ACTION WAIVER

YOU AGREE THAT YOU WILL ONLY BRING CLAIMS AGAINST COLLETTE IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. COLLETTE SHALL NOT IN ANY CASE BE LIABLE FOR OTHER THAN COMPENSATORY DAMAGES, AND YOUR PAYMENT OF A DEPOSIT ON A TOUR MEANS THAT YOU AGREE TO THESE CONDITIONS OF SALE AND EXPRESSLY WAIVE ANY RIGHT TO PUNITIVE DAMAGES.

ERRORS AND OMISSIONS

While every effort is made to ensure the accuracy of information in our brochures, on our website or communicated by our reservation staff, errors or omissions are possible and Collette is not responsible for such error. If a mistake is made in billing, we reserve the right to correct the invoice and you will be responsible for proper payment.

SEVERABILITY

In the event that any clause in this agreement is determined to be invalid, the remaining provisions are valid and enforceable. The invalid provision shall be replaced by Collette by a clause as similar as practicable.

Consumer Protection Plans

Collette is a member of the following organizations: the National Tour Association, the United States Tour Operators Association, the Alliance of Canadian Travel Associations, the Travel Industry Council of Ontario, and the Association of British Travel Agents. Some of these associations operate a consumer protection plan to cover deposits placed with any tour operator member.

Collette is proud to be a member of USTOA (United States Tour Operators Association), an association that represents the tour operator industry. The USTOA logo on our brochures signifies that Collette is a member in good standing and is backed by their $1 Million Travelers Assistance Program. Collette, as an Active Member of USTOA, is required to post $1 million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Collette customers in the unlikely event of Collette’s bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 million posted by Collette may be sufficient to provide only a partial recovery of the advance payments received by Collette. Complete details of the USTOA Travelers Assistance Program may be obtained by email to information@ustoa.com or by visiting their website at www.USTOA.com.
Collette is pleased to give this additional protection to our clients.

Collette’s Travel Protection Plan

For anyone who traveled prior to December 31, 2022 and purchased a Travel Protection Plan, click here for plan details: www.tripmate.com/wpF430C
For anyone traveling on or after January 1, 2023, click here for plan details: https://policy.travelexinsurance.com/365ZA-0123

The following is an outline of the Non-Insurance Pre-Departure Cancellation Fee Waiver, Insurance Benefits and non-insurance assistance services that make up the Travel Protection Plan.

Part A Waiver Only provided by Collette Travel Service, Inc.: The Pre-Departure Cancellation Fee Waiver is provided by Collette, is not an insurance benefit and is not underwritten by Zurich American Insurance Company. Payment of a per person Travel Protection Plan fee guarantees a full refund of all payments (including deposit), except the Travel Protection Plan fee itself, made to Collette for travel arrangements in case of cancellation of your travel plans for any reason prior to the day of departure. The Cancellation Fee Waiver only reimburses airline tickets you have purchased from Collette.

Exception: If you originally purchased Instant Purchase airline tickets, this Part A Travel Protection Plan does not provide a refund for the airline tickets, taxes or fees, in the event of a cancellation. This air ticket may be covered by Collette’s Travel Protection Plan under Part B if you cancel your trip for covered reasons (see Part B for more details).

The Part A Waiver portion of Collette’s Travel Protection Plan protects you from penalties in the event you have a need to cancel your entire inclusive tour package up to the day prior to departure. The Part A Waiver portion of the Travel Protection Plan does not indemnify you from penalties if you choose to cancel partial tour components or air. If you choose to partially cancel your tour, you will be responsible for a revision fee as well as any penalties that are incurred at the time of the cancellation.

For Residents of MN, MO, NY and WA Only: The Pre-Departure Cancellation Fee Waiver (Part A) can be purchased separately without the purchase of the Travel Protection Plan. Contact Collette at 1-800-832-4656 in order to purchase the Pre-Departure Cancellation Fee Waiver separately.

Collette’s Part A Waiver portion of the Travel Protection Plan does not reimburse any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. (However, the Part B Benefits referenced below include a single supplement benefit for certain covered reasons, as detailed in Part B.) Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement.

Your Payment for the Travel Protection Plan (if chosen) must be received by Collette with your deposit. The fee is nonrefundable, nontransferable and valid for each applicant only.

Collette can assume no responsibility for and cannot be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of Collette Travel Service, Inc. itself, and its own employees. 

Where to Present Part A Claims

To request a refund under the Part A Pre-Departure Cancellation Fee Waiver portion of the Travel Protection Plan, please call Collette and send any unused airline tickets to:

Collette
ATTN: Customer Service Department
162 Middle Street, Pawtucket, RI 02860

If cancellation occurs prior to departure, contact the Collette Reservations Department. When a client cancels prior to departure, any refunds are processed through the booking agent.

The following is an outline of the Non-Insurance Travel Assistance Services and Insurance Benefits provided in Part B. 

Part B Insurance Benefits are provided by Zurich American Insurance Company: On tour, insurance benefits can be provided if you: must interrupt your trip or return home early for a covered reason; incur medical expenses for a covered sickness or injury; need to be evacuated due to covered medical reason; suffer a baggage loss or delay of more than 24 hours; are delayed on tour for 12 hours or more for a covered reason.

SCHEDULE OF BENEFITSMAXIMUM BENEFIT AMOUNT
Trip CancellationAmount Purchased up to $1,500*
Trip Interruption150% of Trip Cost up to $10,000
Missed Connection (3 hours)$1,500
Travel Delay (12 hours)$2,100($150 per Day)
Emergency Medical Expense

Accident & Sickness Medical Expense$50,000
Emergency Medical Evacuation, Medical Repatriation & Return of Remains$50,000
Accidental Death & Dismemberment$25,000
Baggage and Personal Effects$1,500
Emergency Dental Expense$750
Baggage Delay (24 hours)$200

This benefit is only applicable to Instant Purchase air tickets and any single supplement penalties you are assessed if your Family Member or Traveling Companion has his/her Trip Canceled. This does not cover any other land, air or water Travel Arrangements.

PART B Insurance Benefit Exclusions & Limitations

Unless otherwise stated in the plan, this plan will not pay for any loss arising directly or indirectly out of, or as a result of, or from, or that occur to, or are as a result of the actions of, the Insured or the Insured's Family Member, or Traveling Companion, or Business Partner for the following:   

1. suicide, attempted suicide, or intentionally self-inflicted injury, while sane or insane (while sane in CO and MO); 2. mental, nervous, or psychological disorders; 3. being under the influence of drugs or intoxicants, unless prescribed by a Physician; 4. Normal Pregnancy, resulting childbirth, and elective abortion; 5. participation as a professional in athletics while on a Covered Trip; 6. Participation in organized amateur or interscholastic athletic or sports competition or related practice events; 7. riding or driving in any motor competition; 8. off-road driving, whether as a driver or as a passenger; 9. declared or undeclared war, or any act of war; 10. civil disorder; 11. service in the armed forces of any country; 12. Nuclear reaction, radiation or radioactive contamination; 13. operating or learning to operate any aircraft, as pilot or crew; 14. mountain climbing, bungee jumping, snow skiing, skydiving, Parachuting, free falling, cliff diving, B.A.S.E. or base jumping, hang gliding, parasailing, travel on any air supported device other than on a regularly scheduled airline or air charter company, or extreme sports; 15. mountaineering where ropes or guides are commonly used including ascending and descending a mountain requiring specialized equipment, including but not limited to anchors, bolts, carabineers, crampons, lead/top-rope anchoring equipment and pick-axes; 16. scuba diving if the depth of the water exceeds 75 feet; 17. The Insured’s commission of or attempt to commit a felony; 18. elective medical or holistic treatment or procedures; 19. Failure of any tour operator, Common Carrier, other travel supplier, person or agency to provide the bargained-for travel arrangements/services; 20. a loss that results from a sickness, disease, or other condition, event or circumstance, that occurs at a time when this Policy is not in effect for the Insured; 21. Epidemic or Pandemic; 22. a diagnosed sickness (if insurance is purchased after such diagnosis) from which no recovery is expected and that only palliative treatment is provided and that carries a prognosis of death within 12 months of the  effective date of the applicable coverage under this Policy; 23. sickness, injury or death if the plan is purchased after entering a hospice facility or receiving hospice treatment; 24. any Trip taken outside the advice of a Physician; 25. or a Pre-Existing Condition including death that results therefrom (within the stated lookback period within your insurance policy. Does not apply to the Emergency Medical Evacuation and Repatriation benefit.) Additionally, this plan will not pay for any loss arising directly or indirectly out of, or as a result of, or from, or that occur to, or are as a result of the actions of, the following that occur to the Insured: any amount paid or payable under any Worker's Compensation, disability benefit or similar law; a loss or damage caused by detention, confiscation or destruction by customs, or; medical treatment during a Covered Trip, or arising from a Covered Trip undertaken for the purpose or intent of securing medical treatment. The following additional exclusion applies to Accidental Death and Dismemberment Benefits: We will not pay for loss caused by or resulting from sickness of any kind.    

Excess Insurance Limitation: The insurance provided by this Plan shall be in excess of all other valid and collectible Insurance or indemnity.

Zurich American Insurance Company, a New York domiciled company with its principal place of business at 1299 Zurich Way, Schaumburg, IL 60196 (NAIC # 16535).

Non-Insurance Services

Zurich Travel Assist 24-Hour Assistance Services   Included
   

Non-Insurance Services are not insurance benefits underwritten by Zurich American Insurance Company. Travel Assist Services are provided by: Zurich Travel Assist 

INFORMATION YOU NEED TO KNOW:

This is intended as a general description of certain types of insurance and services available to qualified customers through the companies of Zurich in North America, provided solely for informational purposes.  Nothing herein should be construed as a solicitation, offer, advice, recommendation, or any other service with regard to any type of insurance product underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company, 1299 Zurich Way, Schaumburg, IL 60196. Your policy is the contract that specifically and fully describes your coverage, terms and conditions. The description of the policy provisions gives a broad overview of coverages and does not revise or amend the policy. Coverages and rates are subject to individual insured meeting our underwriting qualifications and product availability in applicable states. If you have questions about coverage available under our plans, please review the policy found at https://policy.travelexinsurance.com/365ZA-0123 or contact us. Travelex Insurance Services Inc. 810 N 96th Street, Suite 300, Omaha, NE 68114. Toll Free 844.246.8481. Email: customersolutions@travelexinsurance.com. Consumers in California may also contact: California Department of Insurance Hotline 800.927.4357 or 213.897.8921. Travelex Insurance Services, Inc. CA Agency License #0D10209. Consumers in Maryland may contact: Maryland Insurance Administration 800.492.6116 or 410.468.2340. Insurance coverages underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company (NAIC # 16535).    Any inquiry regarding claims may be directed to Zurich Travel Assist at claims@zurichtravelassist.com, P.O. Box 968019, Schaumburg, IL 60196-8019; 1-888-700-0925. Inquiries regarding new, existing or denied claims and any other claims questions may also be directed to this address.  

Travel Retailers Disclaimer: The purchase of this product is not required in order to purchase any other travel product or service. Your travel retailer might not be licensed to sell travel insurance and will only be able to provide general information about the product. An unlicensed travel retailer may not answer questions about the terms and conditions of the insurance offered and may not evaluate the adequacy of your existing insurance coverage. The products being offered provide insurance coverage that only applies during your covered trip. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel policy offered through Travelex with any existing life, health, home and automobile insurance policies you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer or insurance agent or broker.

 

Collette’s Travel Protection Plan Pricing (per person)

The cost charged is for the full Travel Protection Plan, which includes a Pre-Departure Cancellation Fee Waiver Provided By Collette Travel Service, Inc., insurance benefits underwritten by Zurich American Insurance Company, as well as non-insurance assistance services provided by Zurich Travel Assist and Travelex. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travelex.

Land Only Clients:

  • $149 adult/$149 child for all domestic escorted tours under 6 days
  • $299 adult/$199 child for all domestic escorted tours of 6 days or more 
  • $399 adult/$249 child for all international tours (not otherwise listed below) 
  • $449 adult/$299 child for all Canadian Rockies train tours
  • $499 adult/$349 child for all cruises, Australia, New Zealand, Africa, South Africa & Egypt tours
  • $499 adult/$349 child for Galapagos tours
  • $949 adult/$499 child for Antarctica tours 

When purchasing pre- and post-night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your Travel Protection Plan cost. Please confirm with your reservation agent at time of booking.

Air-Inclusive Clients (Collette Flex Airfare is purchased through Collette)

  • $199 adult/child for all domestic tours under 6 days
  • $349 adult/child for all domestic tours of 6 days or more
  • $449 adult/child for all international tours (not otherwise listed below) 
  • $499 adult/child for all Canadian Rockies train tours
  • $599 adult/child for all cruises, Australia, New Zealand, Africa, South Africa & Egypt tours
  • $599 adult/child for Galapagos tours
  • $999 adult/child for Antarctica tours 

Collette’s Travel Protection Plan for air inclusive clients can only be purchased by individuals who have purchased Collette Flex Airfare or Instant Purchase air through Collette. Instant Purchase air and its associated taxes, fees and surcharges require full payment at time of reservation and are 100% nonrefundable. This air ticket may be covered by Collette’s Travel Protection Plan under Part B if you cancel your trip for covered reasons. Tickets may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline.

To review full plan details online, go to https://policy.travelexinsurance.com/365ZA-0123.

Pre-release Reservations Terms and Conditions

Pre-release reservations available with a land-only deposit for departure dates beyond the current range of dates & pricing available for purchase. The traveler will need to advise at the time of booking selected tour and preferred month of travel. Not combinable with existing offers in the market unless specified in the terms and conditions of the offer. Once deposited, confirmed reservation will be created by Collette once pricing & itinerary is finalized. If the confirmed land pricing exceeds the prior year’s land pricing on a comparable departure date in the same month by more than 10%, or Collette cannot provide a comparable departure date in the same month requested, the traveler will have the right to be refunded their full deposit amount within 14-days of the traveler or travel advisor being notified of the confirmed reservation. If finalized land pricing is within 10% of the prior year’s land pricing, normal cancelation rules will apply. If there are major itinerary changes defined as included attractions, itinerary highlights or cities visited, the traveler may choose to no longer travel on the tour, and will be eligible for a full refund of their deposit. Refund option does not apply to meal or hotel changes. If the reservation is for a new tour, or for a tour that doesn’t have prior year’s pricing available to quote, the traveler can still deposit and make a reservation for the tour. The traveler will have the right to be refunded their full deposit amount within 14-days of the traveler or travel advisor being notified of the confirmed reservation with pricing & full itinerary.

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