Travel Requirements, Trip Interruption & Payment Refunds FAQs

Collette wants to assure guests we are available to answer your questions regarding upcoming travel. If your question isn’t answered in our FAQs below, or you would like more information, sending an email to our customer care team at with your name, booking number, and phone number will ensure the fastest response.

Travel Requirements

Collette does not currently have any Covid-specific travel requirements in place. We consistently monitor the travel destinations we operate in for any alterations to travel requirements and will promptly update this page with any new information as it becomes available.

Collette welcomes all guests to wear masks in accordance with their preferences.

Trip Interruption

Please refer to our Travel Protection Plan page for more information on Collette’s insurance. To review full plan details online or contact the insurer directly with additional questions, please click here.

Yes, COVID-19 is treated the same as other sicknesses under the terms of Collette’s insurance.

Payments and Refunds

You can make a payment by using this link: Tour Status and Payment.

When prompted, simply type in your booking number and last name.

Should you have any further questions, please contact us at and provide your name, booking number and phone number.

Our payment terms and conditions can be found here: Terms and Conditions

We are required to issue refunds back in the original form of payment. If we are unable to do so, Collette will issue you a check. If you paid us using several different forms of payment, these amounts will be refunded back in the same manner they were received.

For example, if you paid a deposit by check and another payment by credit card, Collette will refund you the deposit amount by check and the credit card payment to your credit card.

Your refund will be processed within approximately 4 weeks. If you are receiving a refund by credit card, it can take a full billing cycle to appear on your credit card statement once it’s processed. If we issue your refund in the form of a check, you can expect it to take about 6–8 weeks to receive it.

For all other FAQs go to the FAQ page