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Reviews Of Iceland: Land of Fire & Ice

Iceland: Land of Fire & Ice

From £2,234 pp*

9 Days • 14 Meals

  • Difficult customer service assistance

    • Service
      2star
      Customer service was slow and questions were often answered incorrectly. It was very difficult to get the services needed as the trip was being set up.
    • Tour
      4star
      The tour covering many of the places everyone wants to see; too many waterfalls though. Seeing the glaciers and icebergs close up was very interesting.

    Thank you for traveling with Collette to Iceland. Your feedback has been sent to the Client Care Center for further review. Thank you for notifying us of these concerns.

    Collette Support
  • Tour was OK but of all 6 Collette tours taken this rates last.

    • Service
      3star
      Better arrival information should have been provided. Our bags were packed for airline travel and our wet weather and coats were in them. The bags were separated from us and the tour started with a walking tour before we had them. Also the van to the hotel could not get closer than 3 blocks and it was raining and very windy so the walk was most uncomfortable. More info about this would have prepared us for the arrival problems. The rest of the tour was very good as we had the clothing needed for poor weather.
    • Tour
      3star
      Diamond Beach was most memorable.

    Thank you for traveling with Collette to Iceland. A member of the Guest Relations Team will be reaching out to discuss your feedback.

    Collette Support
  • Very Good!

    • Service
      4star
      The people that I spoke to were very helpful and pleasant. However, follow through on a couple of my requests was lacking.
    • Tour
      5star
      The tour stops were amazing! From glaciers to volcanoes to geothermal energy to tomatoes, it was all great!

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