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Check out the proactive wellness measures we are taking: Travelling Well »

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Our Commitment to Your Well-being and Enjoyment

Each guest that travels with us deserves a memorable and fulfilling travel experience. And we intend to continue to deliver on that promise. Your health, well-being, and enjoyment remain our top focus — just as they have been since we started in 1918.

Our team consults with health and security experts all around the world to ensure a healthy and enjoyable travel experience. Let’s take a look into the steps we’re taking for you.

Steps We’re Taking for You

Before Your Tour


Cancel for Any Reason Waiver

Our Travel Protection Plan financially protects you in the event you need to cancel or move your trip to a different date. Learn more here


Pre-Tour Health Screenings

We will ask all travellers to complete a wellness declaration form before joining their tour.


Private Sedan Service

Your ride to and from the airport will be stocked with fresh water for every pickup and all surfaces will be disinfected daily and after every passenger.


Air Travel

Specific details will vary by airline, but standard operations typically include flight attendants wearing masks, sanitizing all surfaces between flights and physical distancing. For links to major airlines, head to the bottom of the page, or visit your airline’s website for specific information.

On Your Tour


Smaller Groups

Tours will operate with a number of empty seats to allow guests to space out for a more comfortable experience.


Your Tour Manager

We have employed new and enhanced hygiene & physical distancing protocols for tour managers. They are local experts and highly trained to handle a variety of unexpected situations — including illnesses and emergencies. They are also available 24/7 for guests throughout the tour should any situation arise.


Use of Face Coverings

Face coverings will be included with your pre-tour documents and will be required throughout many experiences on tour including the motor coach and air travel.


Motor Coach

All surfaces will be sanitized often, including regular cleaning of high-touch areas with disinfecting wipes. Hand sanitizer will be available at all times and drivers will wear protective gear when appropriate.


On-Tour Experiences

We work closely with our local partners to ensure adequate physical distancing during meals, experiences, and sightseeing. Guests may be rotated in smaller sub-groups when necessary.


On-Tour Insurance Coverages

When you purchase our Travel Protection Plan, you’ll have access to telehealth services should you need it, plus you’re covered on tour for emergency assistance, baggage loss, trip interruption, medical expenses, and more. Learn more here


Self-Screening

We will ask all travellers to monitor their health throughout their tour, with protocols in place in the event someone becomes ill.


Hotels

Specific protocols will vary from destination to destination, hotel to hotel. Overall, rooms and areas like restaurants, fitness centres, etc. will be deep-cleaned regularly, with rooms disinfected thoroughly between guests. High-traffic areas like lobbies and elevators will be cleaned hourly.

After Your Tour


Post-Tour Survey

After you get home, you’ll be able to share your opinions of your tour experience, allowing us to constantly improve for the benefit of future guests.

FAQs

As regulations and requirements continue to change by state and by country, it is difficult for us to say with certainty what guidelines or requirements local public health authorities will put in place in the countries we visit. We are constantly monitoring situations across the world, but you can expect to fill out a wellness declaration for Collette regardless of your destination or point of origin.

You can rest assured that we will adhere to local laws and best practices advised by the international health community in order to protect our guests’ well-being and ensure an enjoyable experience. We will notify you of necessary requirements for your destination and keep our website updated with the latest information.

If health authorities or governments recommend or implement restrictions for visiting certain areas or entire countries that are part of the planned itinerary, we will make necessary alterations to the tour based on the safety and enjoyment of our guests.

Collette will resume operations when we are confident we can provide an experience that best meets the planned itinerary and safeguards our guest’s well-being as best as possible. This new (and temporary) way of living and operating has affected all countries and partners we work with. We are all learning how to best operate in a new way. Travel is adventure – even during the best of times your itinerary may change depending on local events and conditions – and the adventure is part of the fun.

Guests should expect that certain attractions may remain closed, are operating but not yet open to the public, or are limiting services, hours, etc. Depending on local conditions, these changes may happen quickly and on a daily basis. We want to ensure every guest has a great time on tour, and that everyone’s health and well-being always comes first.

While we recommend that guests bring their own personal protective equipment they are most comfortable using, Collette will provide reusable cloth face masks to all guests. Masks will be included with pre-tour documents sent to guests a few weeks before their tour departs. Hand sanitizer will be available in the front of the motor coach at all times.

All departures will operate with an adequate number of empty seats on the coach to allow guests to space out from one another for a more comfortable experience.

Small Group Explorations – With an average of just 19 passengers, these tours are already well-equipped to ensure appropriate physical distance. These tours include time for independent exploration and ample space between travellers on the coach while travelling between destinations.

In addition to leaving ample open seats on the coach for spacing out, Collette is working with local partners to help ensure that appropriate physical distancing can be maintained.

As is typical already on tour in locales where smaller groups enhance the experience, guests may be rotated in smaller sub-groups to ensure proper physical distancing and a quality experience.

We work closely with our restaurant partners to ensure physical distancing during meals – tables will be distanced apart appropriately, while still allowing for socializing during meals.

What You Can Do

When it comes to maintaining a healthy environment, there are many small steps you can take to ensure the well-being of your fellow travellers. Here are a few things you can do to help:

Bring a mask from home and wear it as often as you can, especially when physical distancing is difficult.

If you feel ill, or are experiencing COVID-19 symptoms, please stay home. If you become ill while travelling, immediately reach out to your Tour Manager.

Be considerate of physical distancing parametres and do your best to maintain at least 6 feet of distance between you and others.

We encourage everyone to exercise proper hand washing with soap for at least 20 seconds.

We recommend checking in with a variety of sources as the worldwide situation continues to be very fluid. Stay up to date with the latest info about future departures, CDC travel guidelines, and more with the following links:

Contact Us

Have a question? Need to speak with someone? We’re here to help. Call 844.269.4583.

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