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Traveller Reviews

From the Outback to the Glaciers

Starting From $7,084 pp*

18-19 Days • 27-28 Meals

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  • Good experience--air flights no so good

    • Service
      4star
      Good experience. Air flights not so good. I have a problem with tight spaces. Three of the flights, I was assigned window or middle seat. This happen on the 10 hour flight from Auckland to LAX. I had to ask the attendants to change my seat. They did. The front of the plane had passengers crammed together. The back of the flight most of the passengers were 1 or 2 in a row of three seats. I had specifically asked for an aisle seat. My wife had it worse because she has long legs. She could not get comfortable at all. The trip was well done. We saw most of the sites that Australia and New Zealand are famous for. A couple more of the optional experiences should be part of the regular schedule. For example, the march of the penguins.
    • Tour
      5star
      March of the penguins. Shopping in Melbourne-it could have been a longer stop at the bazaar. The great barrier reef was overrated-did not see much if you did not swim. The animal experience with the alligator, koalas,kangaroos was good. The breakfasts were excellent. The special meals were overrated. I am not a fancy guy. Most of the meals were overpriced and not that good.

    Thank you for traveling with Collette on our Outback to the Glaciers tour. We're sorry to hear about the issues you experienced with your flights and some of the included meals. Your comments will be reviewed by the Air and Product Design Team's so that the overall touring experience for our guests can be improved.

    Collette Support
  • The highlight of the trip was New Zealand.

    • Service
      5star
      New Zealand was the highlight of the
    • Tour
      5star
      New Zealand was the highlight of our trip. Australia and the Outback was second.
  • Choose a different tour if your dates allow

    • Service
      3star
      Customer service on the U.S. end was not well informed about this trip. We were given incorrect information about the tour schedule and optional excursions.
    • Tour
      4star
      The tour was good, but not excellent. Our tour director was personable and knowledgeable. We did not like the fact that there were no local guides. It is hard for a coach driver to narrate a tour and drive at the same time. The optional excursions were over-priced. More time was needed in Melbourne and Sydney to explore on our own. The fact that a subpar hotel was chosen in Fiji over a 5 star resort was quite disconcerting.

    Thank you for traveling with Collette to the South Pacific and Fiji. We're very sorry you had such a disappointing experience with us. Our notes do show that you've spoken with Guest Relations and we are sending out a letter of apology, refund check and travel vouchers. You can be assured your feedback will be reviewed by our internal department managers in order to improve the overall touring experience for our guests.

    Collette Support

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