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To check live status of your tour or make a payment: Tour Status » Common FAQs » The fastest way to get a response is to email us: customercare@collette.com.
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Get Your Money Back. Any Reason, Every Tour. No Blackout Dates or Restrictions.

Make Your Travel Plans Confidently.

Go ahead and book that dream trip, because when you purchase our industry-leading Cancellation Waiver, you can cancel for any reason and get a full cash refund – all the way up to 24 hours before your trip departs. We’ve offered this waiver for decades to give our travellers assurance every step of the way – with no blackout windows or hidden restrictions.

Every tour, every departure, every time. Collette has you covered.

In addition to covering you for pre-trip cancellation, Collette provides the following benefits:

  • Leading Tour Manager Assistance
  • 24/7 Emergency Support Line
  • Opportunity to purchase travel insurance with Australia’s leading travel insurer- Covermore

See full details of our Cancellation Waiver »


"We had our tour booked well in advance of our departure date.

It was going to be an absolute dream come true for us. But, soon after we booked our tour, we found out another dream of ours was about to come true: the birth of our first grandchild!

As it turns out, our daughter in-law was due to have a baby whilst we would have been in Italy! I called Collette and they gave us a full refund minus the cost of the Cancellation Waiver. Italy can wait, but babies do not!

Since we did not lose our money, we can come back to book a new tour once our little miracle arrives. Thanks for having us covered, Collette!”

– LINDA A.


Book & Travel Confidently with Collette

Want to know more? Call and talk to one of our experts:
1300 792 195 or read full details about our Cancellation Waiver.

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