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Starting From $7,884 $7,184 pp* Save up to $700

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Traveller Reviews

From the Outback to the Glaciers

Starting From $7,184 pp*

18-19 Days • 27-28 Meals

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    • Service
      Outstanding tours and guides; very well planned. Barry, our tour guide, was perfect.
    • Tour
      I loved all the tours, especially the early morning camel ride. The only downside was the return airline reservations Collette made from LAX to SEA (Fiji passengers). That reservation would have forced us to sit for hours in two airports with a return to the YMCA in Monroe after 1 a.m. on a freezing cold night with no way to get home. I think all or most of us made individual reservations at an extra cost to us. Sad we missed Milford Sound as well, but it couldn't be helped since the road was closed.
  • Great tour but disappointed to miss Milford Sound. Still don't have refund.

    • Service
      Organized, on time and knowledable guides. Awaiting refund for missed part of trip.
    • Tour
      Would have given 5 stars but didn't get to Milford Sound, a highlight of the trip. Still waiting for reimbursement.

    Thank you for traveling with Collette on our Discover the Outback to the Glaciers tour. We're sorry to hear your group was unable to tour Milford Sound due to weather. We have submitted a refund request to our accounting department and the refunds should be processed shortly.

    Collette Support
  • Overall, A Great Experience

    • Service
      While we absolutely did have a great time and experienced the trip of a lifetime, there were several issues that detracted from our trip. In fairness, though, I am partly to blame for not paying closer attention to the details when we decided to go. That said: 1.) 12 flights on a compact timeline required a LOT of airport security and customs experiences! 2.) The pace required to see all the sights and check all the boxes was WAY too aggressive. Quite a few of the stops were just overnight, so we never really could unpack our suitcases and relax. There were lots of early morning wake up calls. Virtually all of the members of this tour felt they needed a little more downtime. 3.) Some of the flight schedules were illogical and could have been improved to better meet the needs of the participants. For example: Collette scheduled our flight home to Seattle so that following a 9 hour flight from Fiji it required an 8 hour layover in Los Angeles followed by a two hour layover in San Francisco. There were 7 tour participants this affected and virtually all of us rescheduled our flights at our own expense, even on the busiest travel day of the year, (which this was...) There are direct flights to Seattle leaving Los Angeles every hour.... 4.) While we DID meet some really great people who were on our tour from all over the US and Canada, 42 participants are too many. Long lines for the restrooms, restaurants, hotels, etc. were common. At no point in any of the pre-trip meetings or paperwork was the group size mentioned. There were 21,or so, of us that signed up and met prior to our trip from the same organization and geographical area, so we were all very surprised when our group size doubled. It's probably more profitable for Collette to maximize group size, but it's a dealbreaker for me and I won't be participating on any more tours unless maximum group size is disclosed. 5.) One of the major stops in New Zealand, Milford Sound, was unreachable due to a road closure. While this is obviously not Collette's fault, perhaps a small refund is justified? 6.) The Ayers Rock Outback champagne sunset experience with literally hundreds of other tour participants in a large parking lot needs to be re-examined..... 6.) Barry Kublin was an absolutely superior guide! He made our trip enjoyable, even with the large group size. He could NOT have been better. Ditto for our New Zealand driver, Wayne. What a wonderful combination of talent. 7) The food was unbelievably great. The hotel and restaurant choices were superior across the board.
    • Tour
      Any issues we had were previously detailed

    Thank you for traveling with Collette on our Discover the Outback to the Glaciers tour. Thank you very much for taking the time to provide us with feedback from your tour. Please accept our sincere apology for the issues you experienced. Your comments will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved. Our Classic Tours do have a maximum of 44 guests per departure however we also have our Exploration Tours which max out at 24 guests. We have submitted a refund request to accounting for the missed Milford Sound experience.

    Collette Support

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