Request Tour Brochure Request Brochure

The Traveling Well Experience

Our Commitment to Your Well-being and Enjoyment

Each guest that travels with us deserves a memorable and fulfilling travel experience. And we intend to continue to deliver on that promise. Your health, well-being, and enjoyment remain our top focus — just as they have been since we started in 1918.

Our team consults with health and security experts all around the world to ensure a healthy and enjoyable travel experience. Let’s take a look into the steps we’re taking for you.

Our Pandemic Story

Collette’s president, Jaclyn Leibl-Cote, sits down to reflect on the trials and triumphs of the past year, and looks ahead to what the future will hold.

 

Steps We’re Taking for You

Before Your Tour


Cancel for Any Reason Waiver

Our Travel Protection Plan financially protects you in the event you need to cancel or move your trip to a different date. Learn more here


Pre-Tour Health Screenings and Vaccination Requirement

If traveling on a domestic tour through 12/31/2022 or an international tour through 4/30/2022, full vaccination against COVID-19 is required. While this requirement is in place, guests will need to show proof of vaccination upon arrival on tour and complete a wellness declaration. This declaration will be provided in pre-tour documents received before departure.


Private Sedan Service

Your ride to and from the airport will be stocked with fresh water for every pickup and all surfaces will be disinfected daily and after every passenger.


Air Travel

Specific details will vary by airline. For links to major airlines, head to the bottom of the page, or visit your airline’s website for specific information.

On Your Tour


Your Tour Manager

Tours managers have been trained in enhanced hygiene protocols and will monitor guest well-being throughout the tour. Where required, tour managers will remind guests of the need to maintain physical distancing and face coverings throughout the tour to ensure participant well-being.


Use of Face Coverings

Collette welcomes all guests, tour managers, and drivers to wear masks throughout the tour as deemed appropriate and in situations where masks are required by the country, state, municipality and sites, attractions or venues we visit on tour.


Motor Coach and Private Sedan Service

All surfaces will be sanitized often, including regular cleaning of high-touch areas with disinfecting wipes. Hand sanitizer will be available at all times and drivers will wear protective gear if required by the country, state, municipality, and sites we visit on tour.


On-Tour Experiences

Rest assured that we work closely with our local partners to ensure that all of the hotels, restaurants, and experiences you'll enjoy on your tour have been reviewed to ensure they adhere to local requirements.


On-Tour Insurance Coverages

If you have purchased Collette's Travel Protection Plan for your trip, it includes the following benefits: travel delay support, trip interruption, baggage loss or delay, missed connections (if you purchase air), medical expenses for illness or injury, and emergency assistance. Learn more here


Self-Screening

We will ask all travelers to monitor their health throughout their tour, with protocols in place in the event someone becomes ill.


Hotels

Specific protocols will vary from destination to destination, hotel to hotel. Overall, rooms and areas like restaurants, fitness centers, etc. will be deep-cleaned regularly, with rooms disinfected thoroughly between guests. High-traffic areas like lobbies and elevators will be cleaned hourly.

After Your Tour


Post-Tour Survey

After you get home, you’ll be able to share your opinions of your tour experience, allowing us to constantly improve for the benefit of future guests.

Travelling Well Experience
On the Road

Return to the Badlands
 

Health Protocol & On-Tour Experience FAQs

Please note that this section will be continually updated in keeping with changes in guidelines and local regulations.

What are current requirements to travel on a Collette tour?

Domestic Tours: Full vaccination against COVID-19 is required to travel on domestic tours through December 31, 2022.

International Tours: Full vaccination against COVID-19 is required to travel on all international tours departing through April 30, 2023. Some countries may require a booster dose before travel; please check the entry requirements for your destination prior to departure.

While vaccination requirements are in place, travelers must be able to provide proof of full vaccination against COVID-19. Upon filling out and turning in the Wellness Declaration to the Tour Manager prior to joining the tour, each traveler will be asked to show their tour manager proof of vaccination against COVID-19. This is the official vaccination certificate (electronic or paper) and it must identify the traveler’s name and date of vaccination with final dose given at least 14-days before the start date of the tour. The Tour Manager will not collect and/or store vaccine, documented recovery, or test information from individual guests. We will continue to review and update our policies as requirements are lifted.

For my international tour, where can I find additional travel requirements for my destination?

Collette has partnered with CIBT to create the Online Travel Requirements Resource for every destination that we travel to. This tool is continually updated with the latest information on COVID-specific travel and health requirements (vaccination documentation, testing, exemptions, arrival forms, etc.), visas, and other considerations for every destination that Collette services.

Destination-specific information may change frequently and without prior notice. It is each traveler’s responsibility to check this resource frequently, including prior to tour departure, for changes that may be applicable to the destination.

 

What is Collette's on-tour masking policy?

Collette welcomes all guests, tour managers, and drivers to wear masks throughout the tour as deemed appropriate and in situations where masks are required by the country, state, municipality, and sites, attractions, or venues we visit on tour.
Guests should bring whichever personal protective equipment (PPE), including masks, that they are most comfortable and confident using, as Collette will not supply PPE on tour. Hand sanitizer will be widely available for use.

How is Collette ensuring that guidelines are being met with each part of the tour?

Our Tour Managers are receiving extensive training on protocols and procedures to operate tours within recommended guidelines. They are with the group every step of the way to ensure that all destination- specific guidelines are met.

What requirements does Collette have in place for their coach companies?

Just as the airlines are using sanitizing equipment, motor coach companies are applying similar methods for cleaning. Between groups, busses will be fully sanitized and in addition the high touch surfaces will be wiped down daily. Additionally, coach capacity limitations may be implemented as required by specific destinations.

What will it look like when dining or visiting an attraction?

On tour dining will be conducted in a accordance with local rules and regulations; this may entail being spread out while dining, moving through restaurants at staggered times, or in smaller groups. Similar to restaurants, we may move through attractions in smaller groups with multiple guides or arrive at staggered times as capacity constraints may play a role in group sizing.

What does Collette’s Wellness Declaration look like?

Collette consulted with medical professionals to develop a Wellness Declaration that all Collette guests will submit to the tour manager upon arrival. Questions on the declaration are as follows:

  • Have you spent 15 minutes or more within 6 feet of any person who you know to have tested positive for COVID-19 in the previous 14 days? Y/N
  • Have you been instructed to isolate or been in quarantine by any governmental agency or health profession in the previous 14 days? Y/N
  • Have you travelled from, visited or transited any areas currently subject to lockdown (quarantine) as measured by local governments, the CDC or the US Department of State? Y/N
  • In the past 14 days and including today, have you had any of the following symptoms?
    • Fever of 100.4 degrees Fahrenheit / 38 degrees Celsius or chills Y/N
    • Cough that is not attributed to another condition by your doctor Y/N
    • Shortness of breath or difficulty breathing that is not attributed to another condition by your doctor Y/N
    • Sore throat that is not attributed to another condition by your doctor Y/N
    • Muscle aches that are not attributed to another condition by your doctor Y/N
    • Loss of taste or smell Y/N
  • Have you received a full dosage of the COVID-19 vaccine? Y/N*
  • Have you recovered from COVID-19 in the last three months? Y/N**

*Fully vaccinated persons greater than or equal to 2 weeks after their full dosage requirement are not required to quarantine following an exposure to someone with COVID-19.

**The date of your positive COVID-19 test must not be more than 90 days prior to the last date of your tour.

Will my tour manager be vaccinated?

All Tour Managers and Drivers guiding or driving for Collette will follow the same vaccination requirements as our travelers:

Domestic Tours: Full vaccination against COVID-19 is required to guide a domestic tour through December 31, 2022.

International Tours: Full vaccination against COVID-19 is required to guide an international tour departing through April 30, 2023.

What happens if I or another guest test positive for Covid while on tour?

Every destination has different protocols in place to deal with Covid cases, therefore every situation is unique. We follow the guidelines of the local health authorities where we are traveling and work with partners and staff to take care of our guests. Here's what you can expect:

- If a guest tests positive for COVID-19 during the tour, they will be isolated in order to protect their fellow travelers and Collette staff and the guest will need to leave the tour and quarantine in accordance with local regulations. The tour will continue its planned itinerary.

- Our head office will make accommodation arrangements for the durations of any required quarantine, either at their current hotel or an alternative hotel (if necessary, based on availability).

- All positive cases will be reported to Collette's Guest Relations team, who will reach out to the guest by phone/email to go through the quarantine/ isolations timeline, and to evaluate any necessary updates to their return travel arrangements.

- Guests are responsible to pay all up-front costs for the expenses they incur during their quarantine stay, including their hotel room, meals, additional cost for airfare (if necessary), and any ancillary charges.

- It is therefore important that guests ensure they have all the resources available (i.e. an available credit card), to provide for themselves financially should they require quarantine while on tour. Guests that have purchased Travel Protection, upon returning home, can file a claim and submit their expense to the insurance company.

-If a guest has purchased airfare and transfers through Collette, we will take care of rebooking their return flights and transfer(s) once guests are ready to return home. We will share the details of the new arrangements with them when completed.

I’ve purchased trip insurance through Collette. If my trip is interrupted, will I get reimbursed and how?

Please refer to our Travel Protection Plan page here for more information on Collette’s insurance. To review full plan details online or contact the insurer directly with additional questions, please click here. For a step by step guide on how to report your TripMate insurance claim, please click here.

Is COVID-19 (the Coronavirus) treated the same as other sicknesses under the terms of Collette’s insurance?

Yes, COVID-19 is treated the same as other sicknesses under the terms of Collette’s insurance. Collette’s insurance provider has provided us an FAQ specifically relating to trip delay, interruption, or cancellation due to COVID-19. Please click on the link here to learn more.

For questions relating to travel updates & information related to COVID-19, please click here: Travel Updates & Information Related to COVID-19

What You Can Do

When it comes to maintaining a healthy environment, there are many small steps you can take to ensure the well-being of your fellow travelers. Here are a few things you can do to help:

Bring a mask from home and wear it as often as you can, especially when physical distancing is difficult.

If you feel ill, or are experiencing COVID-19 symptoms, please stay home. If you become ill while traveling, immediately reach out to your Tour Manager.

Be considerate of physical distancing parameters and do your best to maintain at least 6 feet of distance between you and others.

We encourage everyone to exercise proper hand washing with soap for at least 20 seconds.

We recommend checking in with a variety of sources as the worldwide situation continues to be very fluid. Stay up to date with the latest info about future departures, CDC travel guidelines, and more with the following links:

Contact Us

Have a question? Need to speak with someone? We’re here to help. Call 800.340.5158.

Amazon Engagement