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Reviews Of Iconic Israel

Iconic Israel

From $2,399 pp*

10-12 Days • 15-20 Meals

  • An excellent holiday which exceeded expectations.

    • Service
      5 stars
      Very good administration and organisation.
    • Tour
      5 stars
      I would recommend this tour to anyone. A fascinating series of locations. The holiday exceeded expectations.
  • Guides were fantastic, coordination by Collette was not

    • Service
      3star
      We purchased extra pre- nights and were told we would not have to change room, but that didn't happen and it was very poorly handled. We had several conversations about the carry-on luggage having to be specific size to fit overhead or under the seat, but the bus wouldn't accommodate anything overhead but a hat or perhaps a briefcase, definitely not a carryon so the new luggage we purchase was a waste of money. In addition if you didn't have that size luggage the tour guys wouldn't handle it, didn't matter they didn't handle it anyway and half the trip they didn't handle our regular luggage as defined in the tour book. We booked two optional excursions, but not enough people signed up so they were canceled, no problem that was a condition prior to booking, but we never received our credit back so I wrote to them a week after we returned, no response, then I called them and after another week it finally came through.
    • Tour
      3star
      read #1 there is more but tired of complaining

    Thank you for your feedback. A member of the Guest Relations Team will be reaching out to you.

    Collette Support
    • Service
      3star
      The bookin process was easy, efficient and personable. I have marked Collette down as my home pick up did not arrive as planned and I have not had a reply to my email about this or a response to my concerns about the return journey
    • Tour
      3star
      The content was exactly as booked and we enjoyed each day of the tour. Days were occasionally too packed - slightly less content with an earlier finish to the day might be better. The starts were very early but this meant we avoided crowds so this was beneficial. There seems to be no actual control from Collette whilst on the tour as it is sub-contracted to Nazrene Tours....I don't feel their level of operation is what I expected from Colette. Our tour manager was distinctly lacking in any of the niceties of service. He was clearly unhappy when we wanted a day to skip part of the day and spend an afternoon doing our own thing. He demanded silence on the coach whilst he was commentating and continally harried the group at the end of visits to sights so that even buying a drink or a postcard had to be done at a run or missed completely. Other than telling us about what we were visting he added no value to the tour. The hotels in the Dead Sea and Tel Aviv were excellent. The hotel in Tiberous was acceptable but the Jerusalem hotel was appalling.

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