Trips to Iceland, Iceland Tour Packages

11/01/2018

Difficult customer service assistance

Service

Customer service was slow and questions were often answered incorrectly. It was very difficult to get the services needed as the trip was being set up.
Tour

The tour covering many of the places everyone wants to see; too many waterfalls though. Seeing the glaciers and icebergs close up was very interesting.

Thank you for traveling with Collette to Iceland. Your feedback has been sent to the Client Care Center for further review. Thank you for notifying us of these concerns.

Collette Support

10/31/2018

Tour was OK but of all 6 Collette tours taken this rates last.

Service

Better arrival information should have been provided. Our bags were packed for airline travel and our wet weather and coats were in them. The bags were separated from us and the tour started with a walking tour before we had them. Also the van to the hotel could not get closer than 3 blocks and it was raining and very windy so the walk was most uncomfortable. More info about this would have prepared us for the arrival problems. The rest of the tour was very good as we had the clothing needed for poor weather.
Tour

Diamond Beach was most memorable.

Thank you for traveling with Collette to Iceland. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

10/22/2018

Very Good!

Service

The people that I spoke to were very helpful and pleasant. However, follow through on a couple of my requests was lacking.
Tour

The tour stops were amazing! From glaciers to volcanoes to geothermal energy to tomatoes, it was all great!

10/21/2018

Service

Always appreciate and enjoy the home to airport to home transport, something Collette does and the others do not. Always someone there from Collette to meet you at your trip destination. Enjoy and appreciate a good, professional tour director.
Tour

My tour director, Geoff Harrison was great. The beautiful venues visited in Iceland were spectacular and unforgettable.From the beautiful beaches,waterfall views,mountains,volcanos, geothermals, Blue Lagoon, glacier and iceberg views,and the friendliness of the Icelandic people, a wonderful and memorable trip.

10/15/2018

Waterfalls and Rainbows

Service

Yes I would recommend or buy from them again.
Tour

Everything we did was great.

10/14/2018

Service

Our guide, Rebecca Regan, was fabulous!
Tour

Boat ride on glaciel lagoon

10/05/2018

Happy Colette Traveler

Service

Re booking the tour and follow through questions: I found the Colette representatives welcoming, courteous, and very helpful. Re the tour itself: transport personnel between the airport and the hotel very courteous and friendly. Kim, our tour guide was EXCELLENT!..Knowledgeable, flexible, efficient, and lots of fun...
Tour

We chose this tour as it seemed to include a nice balance of outdoor physical activities, history and culture, and unique experiences. We were so right...the pacing of the activities was also good. No long hours spent on the coach in necessary transit from one location to the next...instead such transits were built around activities on the way from place to place. Also enjoyed the opportunity to spend more than one night in the same hotel... The tour included much more than we expected, including a chance to "bond" with our fellow travelers...the smaller group was great.

10/01/2018

Seeing Iceland in its beauty.

Service

Collette was very good and helpful to us in seeing a beautiful country.
Tour

We had eight days of beautiful weather while in Iceland. Our tour manager, Giulia, is and was very good. Giulia went the extra mile to see that we had a good trip. Even though we were not on the Northern Lights tour, she checked to see if there was a chance that we might see them and we did. Really enjoyed our tour group and how much concern there was for each member.

09/27/2018

Service

Tour was well organized from the sites visited, lodging and meals. Tour director very knowledgeable , accommodating, and sociable with all tourists.
Tour

Glacier lagoon, Icelands Niagara Falls which were more beautiful than Niagara Falls, and Blue Lagoon.

09/27/2018

Great experience in the land of Fire and Ice

Service

The service was wonderful. No complains
Tour

Heather was very informative.

09/22/2018

Bravo Collette, We’ll Done!

Service

We considered doing this trip on our own compared to doing it with Collette. When I priced it, it was pretty close in price one way or the other. We decided to go with Collette because the reviews we read were very good and it made sense to go with a tour company that would select, schedule, manage and guide us all the way for what we considered to be a good price. We got all of that with very high quality. Especially the tour guide, Jan, who was incredibly professional, knowledgeable and enjoyable. Bravo Collette, we’ll done!
Tour

Favorite Memories - Blue Lagoon (Fire) & Glacial Lagoon (Ice)

09/22/2018

Great tour!

Service

This is our 1st collete tour. It was outstanding. The reason we switch tour companies was because as we age we want to have a little more perks. The booking agent told us our luggage would be cared for from the airport until we are back to airport. We had to assist with that the 1st day. We were told by group members that they had never had that happen in any other tours. At the hotel in Reykjavik they required us to wait for 2 hours to check in then we had to fill out full paperwork-name, address, phone number, passport number etc. It really bogged the tour down from leaving that same day from tour. Especially when Collete had that info. The tour guide should not have had to worry about that or us. Also we recommended a double bed when possible- that was not taken note of but our tour guide went above and beyond to assist with that. We are taking Australia tour in February, we hope our luggage is cared for and bed accommodations addressed. We also asked for seats by each other on the flight. That occurred all but one. Our tour guide Jan was fabulous!
Tour

Loved the waterfalls, visit to the tomato farm with horses. Loved the little stops we made for picture moments. There was so much variety and that was perfect. We liked visiting with the farmers and fisherman. Seeing their life first hand. The hotels were just fantastic! A little country and a little taste of urban. Wished we could have had couple more days there to head more around the north part of island.

09/19/2018

Service

Tour Director was very knowledgeable and informative. I felt as if she were a native of Iceland. I would definitely recommend
Tour

The sites were terrific. The Grand Hotel was lovely as was the Katla. Hotel Borganes was awful. Room vey small and bathroom was not comfortable . I would not recommend that particular lodging.

08/29/2018

Wonderful adventure

Service

The tour was well organized and planned. We had a terrific tour guide and bus driver. Even the weather cooperated!
Tour

Iceland was on my bucket list and it didn’t disappoint. Wish I could bring their water home!

08/16/2018

Service

Appreciated our tour guide, Marco
Tour

The greenhouse and the dining experience there.

08/15/2018

Service

Marco our tour guide was great.
Tour

Loved the glacier bay, even though it was cold and we were wet.

08/15/2018

Another great Collette tour

Service

This tour was one where you see a lot of Iceland in a short period of time . You get to see all the major sights and tons of stunning scenery. This is what I expected in a tour and got it .
Tour

Overall good tour for the cost , room accommodation in Vik could be improved.

08/15/2018

Organized and well planned

Service

We will use Collette again next year and would recommend to others.
Tour

Boat tour in glacial lagoon was awesome even with the terrible cold and wet weather. Hotel Katla in Vik was a very poor accommodation choice by Collette especially for three nights.

08/04/2018

Service

Per the tour guide direction, we completed a paper survey and placed in a sealed envelope. She reportedly was giving it to administration. She told us that Collette did not yet have an online survey. Is there a miscommunication issue?
Tour

See my above communication comments.

Thank you for traveling with Collette to Iceland. The Feefo survey is in addition to the paper survey supplied by your tour manager. Your feedback will be forwarded to the Tour Management department to ensure all our tour manager's are notified of the Feefo survey's.

Collette Support

08/02/2018

Service

You do a great job getting tourists to events that show off the cultures that are being visited. Excellent transport and accommodations are very comfortable.
Tour

One problem is the inclusion of mobility challenged participants on a tour that requires mobility and balance. Makes it difficult for your manager and those who can move without assistance. I think its a curse of the industry.

08/02/2018

Service

There needed to be more flexibility to allow for the inclement weather. For example, indoor activities when it was pouring and outdoor sights when the weather was good
Tour

See above. Need more flexibility to allow for the weather!

07/05/2018

apprpriate for this trip, but wouldn't it be nice to look into a crater

Service

There was never any reason to second guess etc, everything went smoothly.
Tour

Every day a new surprise. Now, if you could have kept the puffins to stay in the south it wouild have been beyond perfect

06/20/2018

Service

Hotel accommodations were very good. Our tour director was a very nice young man, but apparently had been placed in a position of disadvantage by Collette. He had arrived in Iceland the day before the tour was to begin and he took the Golden Circle Tour to become somewhat familiar with Iceland. As a result he struggled with the route and provided little information about Iceland as we traveled by coach. Our previous travels with Collette were very good.
Tour

Over all tour expectations were not met.

06/20/2018

Beautiful, but way too expensive.

Service

I had problems registering my CPAP with Iceland Air. After calling them and waiting on the line twice, both for long times, I called Collette and was told by the person who answered that she checked with her supervisor and "it was not her job", so I would just have to call back the airline and wait. Similar to our England trip, you tried to jam too many things in to each day. You should interact with Iceland Tourism regarding their pricing. They are gouging tourists. My bowl of soup for the equivalent of $29.70 Can. which they increased to $31.05 after I complained will keep many of my friends from going there.
Tour

The icebergs in the lagoon and the waterfalls were my favorite experience.

Thank you for your feedback. Your comments have been forwarded to our Canadian office and a representative will be reaching out to you shortly.

Collette Support

06/13/2018

Will think twice before we travel with Collette again

Service

Our tour guide always got us to the right place on time. He was very courteous and polite and tried to be helpful. There was no one from Collette at the airport when we arrived. Our tour guide had never been in Iceland before, making him very inexperienced with the country. Why wasn't he allowed to travel just once with someone who had experience in Iceland, before he was expected to lead a tour??
Tour

We have been more pleased with other tour companies.

06/06/2018

surreal, other worldly

Service

In particular, the tour guide, Geoffrey Harrison, was outstanding. The hotels, tour bus driver & ICELAND experience were all excellent. ICELAND truly is other worldly, glad I decided to spend the $$ and explore with Collette. I was not as impressed at times with some of the contacts made stateside but the experience overall was excellent.
Tour

beyond imagination...glaciers, geysirs, and volcanoes!!!

06/06/2018

Great tour, lousy air arrangements.

Service

Excellent tour of a fascinating country. Lousy air arrangements by Collette included an attempt to extort more payment for airfare after final tour payment.
Tour

Excellent tour manager Geoff Harrison in fascinating country

Thank you for traveling with Collette to Iceland. Your feedback has been forwarded to the Director of the Client Care Center where it will be reviewed with the Customer Care team.

Collette Support

06/06/2018

Great tour guide and experience

Service

Guide was excellent! Itinerary was wonderful. Front end booking, air arrangements and invoicing was poor and problematic. Once in Iceland, though, it was great and no problems at all.
Tour

Guide, bus diver and itinerary we’re all excellent. In Iceland experience was wonderful. Front end booking, flight arrangements, invoicing were problematic and poorly managed

Thank you for traveling with Collette to Iceland. Your feedback has been forwarded to the Director of the Client Care Center where it will be reviewed with the Customer Care team.

Collette Support

06/06/2018

Great trip to Iceland

Service

The tour was well planned and we were always kept busy. Geoff the tour manager was there to meet us at the airport upon arrival, making it a smooth transition into the tour. He had an excellent knowledge of the history of Iceland and was very pleasant with a great sense of humor. I enjoyed the places Collette choose for us to visit and the accommodations were great. I totally enjoyed my trip to Iceland.
Tour

I loved Reykjavik, it was a fun city to explore. I also enjoy nature and the tour centered of many of the natural wonders of Iceland. The people on the tour with us made for a nice cohesive trip.

05/31/2018

professional. thorough, helpful

Service

I liked the published booklet with everything there-flights, hotel, itinerary, helpful tips... Our tour manager emailed us with info before we left home which was such an addition to our trip. Love the pick up and return home sedan service-very prompt, efficient and friendly.
Tour

Learned a lot and enjoyed each excursion that was arranged. Local guides were informative, fun and caring. Enjoyed our optional lava tube/cave tour experience.

05/06/2018

LOVE the ICELANDIC HORSE!!

Service

Extremely well organized itinerary and excellent tour guide! A MUST FOR EVERYONE!!
Tour

My favorite memorable experience was getting a BIG kiss from an Icelandic horse!! :) They are SO BEAUTIFUL! A VERY close second was getting to see the BEAUTIFUL Northern Lights on a non-Northern Lights tour! :)

05/05/2018

Wonderful trip!

Service

Yes I recommend them and will travel with them again. The actual Iceland part of the trip was wonderful and our tour director was great! My only complaint was with Delta Airlines. We could only get to and from Iceland on Delta and it required 5 stops at 5 different airports! Delta was on time with no cancellations or delays, they did not loose our luggage, just 5 stops to get to Iceland was hard on me!
Tour

Their Web site was good and warned us of the weather. I followed their recommendations in cloths and was very happy I did. We had lots of rain and strong winds and so happy we took appropriate cloths, water proof rain pants and heavy coat! Diamond Beach was my favorite experience, gorgeous place!

05/04/2018

Service

Enjoyed the tour in Iceland. Tour guide Abby kept us updated with everything we needed to know. She told us about the history and great stories from the Sagas. We went to nice places to eat, and also had time to select places on our own. With the time we had we saw many places.
Tour

We went to the Blue Lagoon. Our tour guide gave us a step by step process on what to do and expect.

11/18/2017

Service

***** did everything well. Very informative and professional.. He treated us better than family. Always there to answer our questions and aleays greeted us with a smile
Tour

. The intineray was perfect. For us the best was the Glazier lagoon-an amazing experience.

11/08/2017

a very positive experience

Service

I would definitely recommend Collete! Our tour guide was excellent (**** ****). The only area of improvement from my encounters would be when on the phone with the representatives for booking and air travel booking.
Tour

This trip offered much more than I was expecting. We saw and experienced lots of Iceland for the period of time we were there. The trip was so educational (due to **** ****, tour guide). Exceptional!

10/18/2017

Service

Our trip to Iceland was terrific. We saw so much of the country in the time we were there. Our TM, ***** ******* was very good as was our driver, *****. This was our 16th Collette Tour and it did not disappoint.
Tour

Loved the included meals at some very nice restaurants. The tours were awesome. Thanks.

10/18/2017

Service

Excellent tour Guide everything was great 👍
Tour

Got to see everything plus very nice surprise.

10/13/2017

Very well organized great tour guide made the trip interesting & enjoyable

Service

Would definitely recommend and take another Colette tour
Tour

Well organized and run tour

10/11/2017

Great service; great trip.

Service

Collette was very easy to deal with and provided a great experience. I would definitely recommend them and use them again. This is my second tour with Collette.
Tour

Except for the wind and rain and cold, the tour was well organized and lots of fun. The Blue Lagoon was my favorite experience although the iceberg open boat was the most memorable. It took 3 days for my clothes to dry out!!

09/07/2017

Fabulous experience!

Service

Outstanding tour! Well organized, full of interesting stops, plenty of time to enjoy each. Friendly, knowledgeable guide. Good hotels, excellEnt included dinners.
Tour

Visiting Iceland was a once in a lifetime experience! The scenery was stunning, people were friendly, and almost everyone spoke English. Each day outdid the previous one! The boat ride on the glacial Lagoon was fantastic. A visit to the Blue Lagoon is a must!

08/16/2017

Service

*Personal details removed by Feefo* was the best tour guide we have had.Lots of little extras.
Tour

Great place to visit.Lots to see and here about

08/10/2017

Loved Iceland and loved Barry our tour guide, he kept us laughing!

Service

We so enjoyed our Iceland tour! We made it a family trip, with 3 generations in tow. All the tour stops we made were fun for all 3 generations. *personal details removed by Feefo* Our tour guide kept us laughing, fed, on time and always checked into make sure we were all A-OK! Thank you for helping make this family trip one we will all treasure the memories we made!
Tour

It was tough to pick between the salt springs and whale watching. We would have liked to do both and would have covered the cost to do both.

08/09/2017

Service

At one point, months before departure, I was called and told the tour was overbooked. The call was a mistake, and was very upsetting.
Tour

Reyjavik hotel was awful: buffet breakfast stingy, last night hotel room was substandard, inability to drive coach to entrance a major inconvenience. Glacier lagoon cruise was a highlight.

07/27/2017

Would recommend this trip to first time visitors to Iceland.

Service

Trip was well organized. Activities were broad ranged and suitable for tour group. Tour Manager was knowledgeable, anticipated traveler's needs and provided useful information so that everyone was able to use stops optimally and keep the tour on schedule. Information was clear and precise so everyone understood what's coming up next. Tour bus was clean and driver was courteous and proficient in his driving. Included meals were of high quality and represented local flavor. Hotel quality was as expected. Overall, the tour met my expectations.
Tour

The tour covered enough points of interest to fill up each day without rushing through each stop giving enough time to appreciate each point of interest. Enough time was provided at the end of each day to enjoy a meal and interact with other tour members.

07/26/2017

Service

Trip was well planned, tour manager very knowledgeable, accommodations very comfortable.
Tour

We loved the tomato green house experience and the Icelandic horse show.

07/05/2017

n/a

Service

*personal details removed by Feefo* our tour guide is amazing, very caring, professional, humble, humorous, thoughtful, knowledgeable
Tour

Just about everything! That's it

07/05/2017

Excellent experience, our first time with Collette

Service

Tour guide Chuck Tracy was amazing.
Tour

Tours were informative and interesting

07/05/2017

Great tour guide!!

Service

Our tour guide was superb! (Chuck Tracy) Hotel in Reyjkevik, please consider changing. The Hilton is quite nice! Breakfast selection better than the Plaza CentreHotel. The tour could be reworked. For the price that we paid it was not totally what we bargained for.
Tour

The sites of Iceland are truly beautiful

06/28/2017

Service

Our tour manager... was fabulous....he "made" the tour! The tour was well organized and we kept on schedule to get to see and do everything. Our bus driver was also very knowledgeable and an extremely good driver. I have traveled with several different tour companies and found Collette to be comparable, except for communicating well with me before the tour. I felt the tour docs were lacking in specific info and ended up having to call Collette a few times. The lack of preliminary info took away some of the anticipation that is important for a tour.
Tour

I felt we really were able to see up close the wonders of Iceland. I particularly enjoyed the glacier lagoon....an amazing sight.

06/28/2017

Service

was a superb tour guide.........very knowledgeable and kind.
Tour

I could choose to do or to not do whatever I was able to do. I loved the lupine and the glaciers.

06/21/2017

Service

Excellent tour director
Tour

Going behind the falls and boatride to see the glaciers and the Blue Lagoon Minus a star because many of the rooms and very poor views

06/09/2017

Service

The tour was wonderful. WE saw many amazing sights and were pleased with the accommodations and itinerary. For the trip to the peninsula, Collette had not planned well for lunch en route. This resulted in a rather expensive meal of hot soup and bread. Perhaps, plan for a box lunch from Reyvkavik and let tour members know to plan for snacks on their own.
Tour

Wonderful itinerary. Saw a lot of Iceland's natural wonders.

05/31/2017

A good trip nut would need more to convince me to take another Collette tri

Service

A good tour that delivered on what was offered. The tour group of 44 was too many for me. The group was lovely and everybody was on time etc, but won't ever do a trip with this many again. Also if you want to include people from outside North America make some adjustments, eg we use metric and all the Imperial examples were useless. Knowing there were Australians on the trip Australia was mentioned, but with no knowledge of us, eg you tour manager said he had guided in Australia, but knew nothing about us major issue didn't know our National Day, talked about banks withstanding the GFC but didn't know why. Yes I understand I was travelling with a foreign group, but have done so on many occasions where nationality wasn't an issue. Would have expected a little homework or not mention Australia at all, which has happened lots of time and easier to accept. My feedback in Australia is yes you want us to tour but accept we are not North Americans and need to be accept we are different. Must stay Jeff did make good changes with the weather. Really disappointed with Kayla hotel, desperately needs refurbishment. Won't be hurrying back to Collette. I travel internationally a couple of times each year, plus lots in Australia, NZ and Asia. All this aside did enjoy the trip. Still waiting for refund on cruise cancellec
Tour

Good tour but needed more

Hello,
We appreciate you bringing this to our attention. We have shared your feedback with our team and a customer care representative will be reaching out to you in the next day or so to learn more about your experience.

Collette Support

05/31/2017

Iceland is marvelous

Service

Perfect tour! Due to weather, changes were made yet we saw and did all but one featured event. Very adaptable group leader
Tour

The waterfalls, geysers, and especially the horse farm!

10/31/2016

Collette is the best - have never been disappointed.

Service

We had a great time - Everything was to our expectations - good hotels/good leader/wonderful weather/nice options.
Tour

Collette always comes thru with wonderful trips.

10/21/2016

It was an interesting tour and there are still many more things to see.

Service

It was a steady paced tour. Other sites would be interesting but would require a longer tour. Photo stops would be great.

10/21/2016

Great to see the highlights of Iceland.

Service

They provided variety and explanations all done in a safe manner. Other stops would have required more time. More photo opportunities would have been appreciated while travelling by bus.
Tour

We do not purchase items. The prices were fairly high and therefore we only purchases a few small items. eg chocolate.

10/13/2016

Won't Use Collette Again!

Service

My wife got sick and had to be hospitalized, so we had to drop from the tour. Collette disappeared at that point, no help whatsoever. The travel insurance company was useless. Couldn't help make plane reservations to get home, had to ask 3 times if they could call and make a doctor appointment for when I got home. Iceland hospitals do not have telephones that are easy to access so it was difficult to communicate with anyone. We were staying in a $300/ night room but the trip insurance only covers $100/night. So in dealing with this we had to find a new hotel on our own. Would have been great to have received a visit from a collette person to give advice on dealing with things like this.
Tour

Did not get to do anything

Hello Brian,
Thanks for your feedback about your experience while on tour. We have passed it along to members of our product and guest relations team. It looks like you have communicated with them via email already as well. We appreciate your feedback as we use it to enhance our tours for future guests.

Collette Support

10/12/2016

Great Tour Director, very good tours, great food, and good selection of To

Service

The entire experience was just wonderful.
Tour

Blue Lagoon, Horse riding, waterfalls, lava fields, great scenery

10/02/2016

Enjoyed the smaller group of 24, was not impressed with the second hotel .

Service

We had an excellent tour manager and the manager either makes or breaks the trip!
Tour

We did not purchase much other than the extra meals, things we just way too expensive with 24 percent sales tax.

09/28/2016

Iceland was great, Collette wasn't

Service

The tour itself was good, the leader and bus driver excellent. But I felt the pricing was deceptive (a mandatory in country flight that you charged an extra 250 dollars for? Your trip extension was only the hotel room, and it was $300 a night for a room that would have cost $225 purchased directly from the hotel, less than that on the internet? Because I accepted your trip extension, I had to pay for transport to the airport- you wanted $80 for it, I was able to get a $17 transport with pick up at the hotel? And this is the first bus trip I have been on that didn't even offer water on the bus!) Your customer service response to my complaints before I left was "well, that's our policy" I will never do a Collette trip again!
Tour

Loved the Golden Circle tour, Akureyri, the Myvatn Nature Baths. The Volcano House was good, but the meal before it was not and it was waaaay overpriced

Hello,
Thank you for your feedback on your recent tour with us. We apologize for your experience and have passed along your insight to our product department to review.

Collette Support

09/11/2016

Great Tour, Great Guide and Great Tour Company

Service

Our tour guide was a great guide and our visit to Iceland included everything that we wanted to see. The service was excellent and we felt the tour was planned very well. We would very much recommend Collette Tours.
Tour

We loved the tour and the comprehensive introduction to Iceland. The Golden Circle, the Cod fishing and the Icelandic horses were excellent. The Blue Lagoon was not to be missed!

09/07/2016

I think the flight costs were high.

Service

Our travel agent booked the flight.
Tour

Our tour guide was very good. However she had to pick up from the airport and no one was available at the hotel where we were taken regarding the tour until she returned about 1 1/2 hours later. There was only 1 optional experience and it was our least favourite activity.

09/06/2016

Wonderful experience !

Service

Totally enjoyed the tour. Ellen was an excellent tour guide and made sure everyone felt included.

08/03/2016

Best Trip!!!

Service

No question was ever to silly to ask. When I called the main office I always had a kind person answer any question I had to ask.
Tour

Our tour manager was a delight. Melanie was so caring for all the guest on our tour. The trip was just a wonderful experience. We came away with a love for Iceland and it's people!!