Iceland: Land of Fire & Ice

There was never any reason to second guess etc, everything went smoothly.

Every day a new surprise. Now, if you could have kept the puffins to stay in the south it wouild have been beyond perfect

Hotel accommodations were very good. Our tour director was a very nice young man, but apparently had been placed in a position of disadvantage by Collette. He had arrived in Iceland the day before the tour was to begin and he took the Golden Circle Tour to become somewhat familiar with Iceland. As a result he struggled with the route and provided little information about Iceland as we traveled by coach. Our previous travels with Collette were very good.

Over all tour expectations were not met.

I had problems registering my CPAP with Iceland Air. After calling them and waiting on the line twice, both for long times, I called Collette and was told by the person who answered that she checked with her supervisor and "it was not her job", so I would just have to call back the airline and wait. Similar to our England trip, you tried to jam too many things in to each day. You should interact with Iceland Tourism regarding their pricing. They are gouging tourists. My bowl of soup for the equivalent of $29.70 Can. which they increased to $31.05 after I complained will keep many of my friends from going there.

The icebergs in the lagoon and the waterfalls were my favorite experience.

Our tour guide always got us to the right place on time. He was very courteous and polite and tried to be helpful. There was no one from Collette at the airport when we arrived. Our tour guide had never been in Iceland before, making him very inexperienced with the country. Why wasn't he allowed to travel just once with someone who had experience in Iceland, before he was expected to lead a tour??

We have been more pleased with other tour companies.

In particular, the tour guide, Geoffrey Harrison, was outstanding. The hotels, tour bus driver & ICELAND experience were all excellent. ICELAND truly is other worldly, glad I decided to spend the $$ and explore with Collette. I was not as impressed at times with some of the contacts made stateside but the experience overall was excellent.

beyond imagination...glaciers, geysirs, and volcanoes!!!

Excellent tour of a fascinating country. Lousy air arrangements by Collette included an attempt to extort more payment for airfare after final tour payment.

Excellent tour manager Geoff Harrison in fascinating country

Guide was excellent! Itinerary was wonderful. Front end booking, air arrangements and invoicing was poor and problematic. Once in Iceland, though, it was great and no problems at all.

Guide, bus diver and itinerary we’re all excellent. In Iceland experience was wonderful. Front end booking, flight arrangements, invoicing were problematic and poorly managed

The tour was well planned and we were always kept busy. Geoff the tour manager was there to meet us at the airport upon arrival, making it a smooth transition into the tour. He had an excellent knowledge of the history of Iceland and was very pleasant with a great sense of humor. I enjoyed the places Collette choose for us to visit and the accommodations were great. I totally enjoyed my trip to Iceland.

I loved Reykjavik, it was a fun city to explore. I also enjoy nature and the tour centered of many of the natural wonders of Iceland. The people on the tour with us made for a nice cohesive trip.

I liked the published booklet with everything there-flights, hotel, itinerary, helpful tips... Our tour manager emailed us with info before we left home which was such an addition to our trip. Love the pick up and return home sedan service-very prompt, efficient and friendly.

Learned a lot and enjoyed each excursion that was arranged. Local guides were informative, fun and caring. Enjoyed our optional lava tube/cave tour experience.

Extremely well organized itinerary and excellent tour guide! A MUST FOR EVERYONE!!

My favorite memorable experience was getting a BIG kiss from an Icelandic horse!! :) They are SO BEAUTIFUL! A VERY close second was getting to see the BEAUTIFUL Northern Lights on a non-Northern Lights tour! :)

Yes I recommend them and will travel with them again. The actual Iceland part of the trip was wonderful and our tour director was great! My only complaint was with Delta Airlines. We could only get to and from Iceland on Delta and it required 5 stops at 5 different airports! Delta was on time with no cancellations or delays, they did not loose our luggage, just 5 stops to get to Iceland was hard on me!

Their Web site was good and warned us of the weather. I followed their recommendations in cloths and was very happy I did. We had lots of rain and strong winds and so happy we took appropriate cloths, water proof rain pants and heavy coat! Diamond Beach was my favorite experience, gorgeous place!

Enjoyed the tour in Iceland. Tour guide Abby kept us updated with everything we needed to know. She told us about the history and great stories from the Sagas. We went to nice places to eat, and also had time to select places on our own. With the time we had we saw many places.

We went to the Blue Lagoon. Our tour guide gave us a step by step process on what to do and expect.

***** did everything well. Very informative and professional.. He treated us better than family. Always there to answer our questions and aleays greeted us with a smile

. The intineray was perfect. For us the best was the Glazier lagoon-an amazing experience.

I would definitely recommend Collete! Our tour guide was excellent (**** ****). The only area of improvement from my encounters would be when on the phone with the representatives for booking and air travel booking.

This trip offered much more than I was expecting. We saw and experienced lots of Iceland for the period of time we were there. The trip was so educational (due to **** ****, tour guide). Exceptional!

Our trip to Iceland was terrific. We saw so much of the country in the time we were there. Our TM, ***** ******* was very good as was our driver, *****. This was our 16th Collette Tour and it did not disappoint.

Loved the included meals at some very nice restaurants. The tours were awesome. Thanks.

Excellent tour Guide everything was great 👍

Got to see everything plus very nice surprise.

Would definitely recommend and take another Colette tour

Well organized and run tour

Collette was very easy to deal with and provided a great experience. I would definitely recommend them and use them again. This is my second tour with Collette.

Except for the wind and rain and cold, the tour was well organized and lots of fun. The Blue Lagoon was my favorite experience although the iceberg open boat was the most memorable. It took 3 days for my clothes to dry out!!

Outstanding tour! Well organized, full of interesting stops, plenty of time to enjoy each. Friendly, knowledgeable guide. Good hotels, excellEnt included dinners.

Visiting Iceland was a once in a lifetime experience! The scenery was stunning, people were friendly, and almost everyone spoke English. Each day outdid the previous one! The boat ride on the glacial Lagoon was fantastic. A visit to the Blue Lagoon is a must!

*Personal details removed by Feefo* was the best tour guide we have had.Lots of little extras.

Great place to visit.Lots to see and here about

We so enjoyed our Iceland tour! We made it a family trip, with 3 generations in tow. All the tour stops we made were fun for all 3 generations. *personal details removed by Feefo* Our tour guide kept us laughing, fed, on time and always checked into make sure we were all A-OK! Thank you for helping make this family trip one we will all treasure the memories we made!

It was tough to pick between the salt springs and whale watching. We would have liked to do both and would have covered the cost to do both.

At one point, months before departure, I was called and told the tour was overbooked. The call was a mistake, and was very upsetting.

Reyjavik hotel was awful: buffet breakfast stingy, last night hotel room was substandard, inability to drive coach to entrance a major inconvenience. Glacier lagoon cruise was a highlight.

Trip was well organized. Activities were broad ranged and suitable for tour group. Tour Manager was knowledgeable, anticipated traveler's needs and provided useful information so that everyone was able to use stops optimally and keep the tour on schedule. Information was clear and precise so everyone understood what's coming up next. Tour bus was clean and driver was courteous and proficient in his driving. Included meals were of high quality and represented local flavor. Hotel quality was as expected. Overall, the tour met my expectations.

The tour covered enough points of interest to fill up each day without rushing through each stop giving enough time to appreciate each point of interest. Enough time was provided at the end of each day to enjoy a meal and interact with other tour members.

Trip was well planned, tour manager very knowledgeable, accommodations very comfortable.

We loved the tomato green house experience and the Icelandic horse show.

*personal details removed by Feefo* our tour guide is amazing, very caring, professional, humble, humorous, thoughtful, knowledgeable

Just about everything! That's it

Tour guide Chuck Tracy was amazing.

Tours were informative and interesting

Our tour guide was superb! (Chuck Tracy) Hotel in Reyjkevik, please consider changing. The Hilton is quite nice! Breakfast selection better than the Plaza CentreHotel. The tour could be reworked. For the price that we paid it was not totally what we bargained for.

The sites of Iceland are truly beautiful

Our tour manager... was fabulous....he "made" the tour! The tour was well organized and we kept on schedule to get to see and do everything. Our bus driver was also very knowledgeable and an extremely good driver. I have traveled with several different tour companies and found Collette to be comparable, except for communicating well with me before the tour. I felt the tour docs were lacking in specific info and ended up having to call Collette a few times. The lack of preliminary info took away some of the anticipation that is important for a tour.

I felt we really were able to see up close the wonders of Iceland. I particularly enjoyed the glacier lagoon....an amazing sight.

was a superb tour guide.........very knowledgeable and kind.

I could choose to do or to not do whatever I was able to do. I loved the lupine and the glaciers.

Excellent tour director

Going behind the falls and boatride to see the glaciers and the Blue Lagoon Minus a star because many of the rooms and very poor views

The tour was wonderful. WE saw many amazing sights and were pleased with the accommodations and itinerary. For the trip to the peninsula, Collette had not planned well for lunch en route. This resulted in a rather expensive meal of hot soup and bread. Perhaps, plan for a box lunch from Reyvkavik and let tour members know to plan for snacks on their own.

Wonderful itinerary. Saw a lot of Iceland's natural wonders.

A good tour that delivered on what was offered. The tour group of 44 was too many for me. The group was lovely and everybody was on time etc, but won't ever do a trip with this many again. Also if you want to include people from outside North America make some adjustments, eg we use metric and all the Imperial examples were useless. Knowing there were Australians on the trip Australia was mentioned, but with no knowledge of us, eg you tour manager said he had guided in Australia, but knew nothing about us major issue didn't know our National Day, talked about banks withstanding the GFC but didn't know why. Yes I understand I was travelling with a foreign group, but have done so on many occasions where nationality wasn't an issue. Would have expected a little homework or not mention Australia at all, which has happened lots of time and easier to accept. My feedback in Australia is yes you want us to tour but accept we are not North Americans and need to be accept we are different. Must stay Jeff did make good changes with the weather. Really disappointed with Kayla hotel, desperately needs refurbishment. Won't be hurrying back to Collette. I travel internationally a couple of times each year, plus lots in Australia, NZ and Asia. All this aside did enjoy the trip. Still waiting for refund on cruise cancellec

Good tour but needed more

Perfect tour! Due to weather, changes were made yet we saw and did all but one featured event. Very adaptable group leader

The waterfalls, geysers, and especially the horse farm!

We had a great time - Everything was to our expectations - good hotels/good leader/wonderful weather/nice options.

Collette always comes thru with wonderful trips.

It was a steady paced tour. Other sites would be interesting but would require a longer tour. Photo stops would be great.

They provided variety and explanations all done in a safe manner. Other stops would have required more time. More photo opportunities would have been appreciated while travelling by bus.

We do not purchase items. The prices were fairly high and therefore we only purchases a few small items. eg chocolate.

My wife got sick and had to be hospitalized, so we had to drop from the tour. Collette disappeared at that point, no help whatsoever. The travel insurance company was useless. Couldn't help make plane reservations to get home, had to ask 3 times if they could call and make a doctor appointment for when I got home. Iceland hospitals do not have telephones that are easy to access so it was difficult to communicate with anyone. We were staying in a $300/ night room but the trip insurance only covers $100/night. So in dealing with this we had to find a new hotel on our own. Would have been great to have received a visit from a collette person to give advice on dealing with things like this.

Did not get to do anything

The entire experience was just wonderful.

Blue Lagoon, Horse riding, waterfalls, lava fields, great scenery

We had an excellent tour manager and the manager either makes or breaks the trip!

We did not purchase much other than the extra meals, things we just way too expensive with 24 percent sales tax.

The tour itself was good, the leader and bus driver excellent. But I felt the pricing was deceptive (a mandatory in country flight that you charged an extra 250 dollars for? Your trip extension was only the hotel room, and it was $300 a night for a room that would have cost $225 purchased directly from the hotel, less than that on the internet? Because I accepted your trip extension, I had to pay for transport to the airport- you wanted $80 for it, I was able to get a $17 transport with pick up at the hotel? And this is the first bus trip I have been on that didn't even offer water on the bus!) Your customer service response to my complaints before I left was "well, that's our policy" I will never do a Collette trip again!

Loved the Golden Circle tour, Akureyri, the Myvatn Nature Baths. The Volcano House was good, but the meal before it was not and it was waaaay overpriced

Our tour guide was a great guide and our visit to Iceland included everything that we wanted to see. The service was excellent and we felt the tour was planned very well. We would very much recommend Collette Tours.

We loved the tour and the comprehensive introduction to Iceland. The Golden Circle, the Cod fishing and the Icelandic horses were excellent. The Blue Lagoon was not to be missed!

Our travel agent booked the flight.

Our tour guide was very good. However she had to pick up from the airport and no one was available at the hotel where we were taken regarding the tour until she returned about 1 1/2 hours later. There was only 1 optional experience and it was our least favourite activity.

Totally enjoyed the tour. Ellen was an excellent tour guide and made sure everyone felt included.

No question was ever to silly to ask. When I called the main office I always had a kind person answer any question I had to ask.

Our tour manager was a delight. Melanie was so caring for all the guest on our tour. The trip was just a wonderful experience. We came away with a love for Iceland and it's people!!

They did well, but didn't get vegetarian food for 2 of us.

The waterfalls, geysers, and fiords