Lourdes Pilgrimage, Fatima Pilgrimage, Barcelona Travel

06/01/2019

Service

The pilgrimage tour was organized and the food was great...but was sad that the tour manager didn’t wait for 3 of us to take the photo shoot with the group at Lourdes ; the hotel room for 3 of us at Barcelona was way too small...also I felt the the optional packages wasn’t worth the money paid...the time given at Monserrat only 45 minutes...not enough time.
Tour

I’ve always dreamed of going to Fátima and Lourdes and the pilgrimage to Fátima & Lourdes with Barcelona was a dream come true..thanks Collette

06/01/2019

Service

The preparation and flow of information in Canada was a bid disorganized.
Tour

The guide and driver in Europe were amazing. Very organized, polite and helpful.

05/30/2019

Overjoyed and overwhelmed with the wonderful experience

Service

Let me start by saying this was the best decision that I have ever made and the best travel experience that I have ever had. This is coming from someone who travels a few times a year for work. I experienced a flight delay for my connection and had to change my entire flight itinerary due to dangerous weather conditions in one of my layovers. When I arrived in Lisbon, Collette had a friendly AND patient driver waiting for me. The airline didn’t deliver my luggage and the tour manager, Pedro Pais, made every effort to make sure that I would be reunited with my belongings. The motorcoach driver was safe professional and pleasant. The tour was phenomenal and I loved every minute of it! I plan to schedule another tour with Collette as soon as my budget and schedule permits.
Tour

Pedro Pais (Tour Manager) and Jose (motorcoach driver) were phenomenal. The local guides were amazing. The food was scrumptious. The sites were beyond my wildest imagination. The lodging accommodations were top-notch. I cried happy tears every day! I have to absolutely schedule another tour with Collette.

05/02/2019

It was of course a trip of a life time

Service

Every thing was taken care of by Collette. Everything from being picked up at my home to the flights to and from the airport went perfectly. Our tour guide, Cuitano was knowledgeable, very helpful and very interesting as well as funny. I’m planning to go again with my family next time. I can hardly wait.
Tour

So much history. So much to see. Caitano made sure we saw as much as possible. Pointing out interesting fact while we were traveling from one place to another. He also played the music of the region to give us a sense of the culture. Tips also about the areas we were traveling through. He felt like an old friend.

04/02/2019

Service

Excelente personal, la comida y lugares visitados muy bonito todo 👍🏼
Tour

Perfecto todo , muy bonita experiencia visitar esos lugares con gente muy bien preparada que nos apoyó en todo

03/30/2019

Service

They should have told us when they called that the rate would be higher for the date change.
Tour

candle procession in Fatima

03/28/2019

Great pilgrimage to Portugal, Spain and France

Service

The trip was great! The tour guide was well versed in the history of the countries and places we visited. Very knowledgeable. He was always aware of the needs of the people in our group and accommodating when it was necessary. The hotels were nice, spacious and clean. The planned dinners were very good. I would certainly recommend Collette to anyone.
Tour

This was my first time traveling with a group and having a structured tour. It was more than I expected. The guide was very knowledgeable, and the sites we visited were awesome. I had two very memorable events, the candle light walk at night in Fatima and Mass at the Grotto in Lourdes. Very emotional moments for me.

02/02/2019

Service

Rui, our tour manager did an excellent job of keeping the group together making sure that everyone is all accounted for every time.
Tour

We could have included Trevi Fountain in Rome itinerary.

02/02/2019

Service

Thank you for everything, really appreciate it. Grat guide!
Tour

Thank you for everything, really appreciate it. Grat guide!

02/02/2019

Service

Liked the sites, some hotels could hve been better. Great guide!
Tour

Good trip, enjoyed the locations. Thank you!

02/02/2019

Amazing trip!

Service

Wonderful tour guide and driver!
Tour

Great trip, thank you so much!

01/22/2019

For the amount of money I invested.... I was disappointed.

Service

The guide could have used a microphone .,unless you were right next to him you could not hear what was being said...on the bus, on the walking tour...anywhere we went. Then on the 2nd part of the tour he started using headsets. He was not WRe of updates regarding sites; examples, he told group that Pope would not be making an appearance in his Pope mobile. I missed the opportunity of seeing the Pope up close. Another, in Lourdes guide said the Stations of the Cross would be lit up at night so many of us opted to see other venues and wait until night to go on the tour....wrong, the lights were not on, it was too dark and dangerous to try the tour and we missed the opportunity. We were absolutely rushed through most of the entire tour. Our "me" time...there was none. I don't know why we were always waiting for our guide....always on his phone.
Tour

Barcelona at night was a joke. It was a ride from hotel to restaurant. The bus was filthy, I could not see out the window and gave up. We zipped by some cathedral couldn't see it and when customers asked for a better view they were denied.

Thank you for traveling with Collette to Fatima, Lourdes & Barcelona. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

01/21/2019

Best guide - Xavier

Service

This was an excellent trip. We loved it, especially our guide, Xavier. He is the greatest, Very thoughtful, caring, helpful, and absolutely entertaining!
Tour

Excellent guide & tour events

01/18/2019

Service

Yes I would travel with Collette again and recommend it to everyone :>) Kept us well informed --friendly--and organized Thank You
Tour

Collette deserves the 5 stars :>)

01/18/2019

Service

The whole trip was fantastic. Perfectly planned and all personnel was to notch.
Tour

Beyond words. Great. Final farewell dinner.

01/18/2019

Service

Our hotel location in Fatima is near the site.
Tour

Enjoyable tour guide specialy in going to Mt. Monserrat

01/18/2019

Service

Tour guides did an excellent job. Always On time . Beautiful hotels and places to visits. Delicious foods served. Very organized. Absolutely will recommend to friends and family and will be on vacation with collete soon.
Tour

All places visited excellent and meet my expectations.

01/18/2019

Service

Excellent
Tour

Hotel in Lourdes was not good.

01/06/2019

Faulty communication leads to unexpected 4-figure expense!

Service

I had requested a change in return itinerary and discovered -- too late -- that both legs of the trans-Atlantic flights had been changed. I was to have flown UA out of Indy at 2:30 PM, when the only communication I received about transport for out group from Columbus, IN, to Indy was that we had a 1:00 PM pick-up for the 4:45 Delta departure. Not having received word of a special, earlier pick-up for me, I went on the bus with the members of my parish and found out that I had no Delta tix Indy to Lisbon. I could have taken my bags and returned to Columbus, but I did not see that as fair to my group, so I purchased last minute seats on both flights for $3100.00! Not realizing that my return flights had been compromised, i discovered at Barcelona airport that my flights to Munich and from Munich home had also been cancelled. Pedro Pais purchased the Bar-MUC flight for me, and Ryan Fogharty took by credit card info for the MUC-IND return, but that flight did not get charged to my credit card. Still, I was out $3,100 for the eastbound flights, which might have been avoided if 1) I had noticed sooner that the change affected both outbound and inbound flights, and 2) if Collette had notified me of an earlier pick-up, to get me to Indy airport in time for the 2:30 PM United flight. Pedro Pais was one of the best guides I've experienced, so, had I not lost so much $$ on air travel, this would have been one of my two best trips overseas!
Tour

I've given the full acount above. I much appreciated, as did all the members of our group, Pedro Pais' arranging for us to celebrate Mass every day of our pilgrimage. We were in beautiful chapels and were always received with warmth and hospitality.

Thank you for contacting us again regarding your Pilgrimage to Fatima & Lourdes. We apologize for the inconveniences you experienced with your flights. This situation has been reviewed with you and we appreciate your feedback.

Collette Support

01/05/2019

Service

The customer service call in representatives were wonderful. They were able to answer my questions when I called them and were very courteous.
Tour

The travel itinerary was very aggressive, and I felt like we were very rushed. I would like to have had more time at Fatima and Lourdes. The tour manager was not very clear on his instructions.

01/05/2019

Service

Great guide, excellent hotels and transportation. 90% of the food offered was delicious. Great experience!!
Tour

My favorite memorable experience was taking a dip at Lourdes waters and staying at a monastery-hotel.

01/04/2019

An amazing journey

Service

Every detail was taken care of. Our tour guide was amazing and extremely knowledgeable about every city we visited in Portugal, Spain and France!
Tour

This trip was well organized and spiritual in addition to being so much fun!! Our tour guide was wonderful!

01/04/2019

Wonderful experience

Service

Everything well organized, good hotels, meals and excellent tour directors!
Tour

Everything well organized, good hotels, meals and excellent tour directors

01/04/2019

Terrific trip!!

Service

Collette served us very well everywhere we went. The guides were exceptional. The only blip we experienced was contact with the coach company for the return home from the airport.
Tour

Experiencing mass at La Sagrada Familia was the top of my list.

01/04/2019

Amazing experience

Service

It was well organized and led by Pedro. It was a very special experience.
Tour

Loved it. I have suggested this tour to many friends. Would love to take another tour led by Pedro.

01/04/2019

great trip and would go again.

Service

Everything was run very smoothly and the guide very knowledgeable and did his best to give each traveler what they wanted.
Tour

Saw everything that I wanted to see, wish there was more time in each city to just walk around.

11/18/2018

Near perfect pilgrimage

Service

(1) Travel agent (Phyllis Murray) always available to address concerns. (2) Tour guide (Pedro Pais) not only courteous, but highly skilled in organizing pilgrimage details and events. (3) Very good choice of hotels, although my room was not the best in Burgos and hotel in Lourdes could have been closer to Basilicas. (4) Excellent and safe bus driver.
Tour

Extremely capable and well-organized tour guide (Pedro Pais); safe and excellent bus driver; good hotels and dining.

11/15/2018

Service

The leader Pedro was excellent. Also, there was a real spiritual feel throughout the pilgrimage. Would certainly recommend the tour
Tour

The faith of the people on the pilgrimage.

11/11/2018

Attention to detail enhanced the experience

Service

Worth every star. Accommodations were excellent; tour bus driver was a total professional; tour manager was knowledgeable, fun, informed and fully aware of all details at all times. Exceptionally impressive places to see and experience were simply enhanced by the attention to detail that went into this trip. Thank you.
Tour

I have to mention just ONE experience? The experience of being at these shrines created from the faith of the pilgrims over the ages is just to incredible for my mere words.

11/03/2018

Service

I am sorry, i should have rated Collette service with 5 stars. I was rating the Pilgrimage to Fatima and Lourdes. Everything was wonderful except we should have had 3 nights in Lourdes. It is too exhausting to try to do everything in a day and a half. Our tour manager, Rui went above and beyond his duty in helping me with a problem.
Tour

Lourdes was most memorable but I didn't see or do everything there because there was not enough time and to hurry through in a day and a half was too exhausting'

06/19/2018

Customer service

Service

The prep customer service was a bit confusing and slow to respond in some circumstances. There were some communication issues when we reached Portugal. We were left at the airport without transport or guidance for 4 hours after a Collette driver/guide said the didn t have room for us or did show us on his passenger manifest. Customer service from the rep on the trip was fabulous after we started on the trip.
Tour

Daily was a very nice addition on the trip. The food, sites, and people of Portugal was great. Fatima shrine and supporting historical sites were interesting. Burgos Spain had many historical sites and guides that did very well in explaining the history and architecture of the city. Hotel dinner and breakfast were awesome. The Hotel stay had some ventilation/temperature issues. To hot for us and other guests with to cold for others. Lourdes shrine was deeply moving. The supporting people, food and sites were very nice. Missed the new immersion pools by two days of opening. But minor detraction. Barcelona was ok. Not many options for finding interesting sites or food options near the hotel we stayed at. Made the most of it and used it as time to get in order for the next day departure home.

06/07/2018

Overall i gave my tour experience a 4 stars

Service

Hotel accommodation, meals, transport from my house to the airport back to my house was excellent, the procession, the mass and the scenery are excellent except for the everyday schedules not given to us in writing,
Tour

The nightly procession hotel and meals are excellent. I love ❤️ Burgos the extra time we explore the city

12/12/2017

Disappointed to say the least

Service

My mom and I had very high hopes for this pilgrimage. From the beginning we had problems with clerical errors, numerous emails and phone calls to straighten out our billing for our trip. Once all the issues were cleared up we thought we’d be on our way. While we did have a wonderful experience overall it was due mainly to our fellow guests. Our tour director,*Personal information removed by Feefo*, was very knowledgeable and engaging throughout the tour. That is until the very last day where we came downstairs to enjoy our last breakfast with the other guests and say our final goodbyes. We were met with *Personal information removed by Feefo* giving us the news that due to a strike all flights to USA were cancelled! We all were in shock when he added that he had given a list with flight information to the 2 fathers (that were part of our group) and *Personal information removed by Feefo* left adding he had another tour starting. Obviously, this left us all basically fending for ourselves as we placed numerous calls to Collette as to accommodation requests, transportation to airport, reimbursement questions, etc. Many of the travelers were older and relied on a few of us with more technology skills to navigate our crummy experience. This really left a bad taste in our minds. No representative showed up to help us when we needed it most! Very disappointing!! Most of us ended up staying 2 extra days with the promise of reimbursement. A few of us were lucky enough to stay at the hotel we were in but the majority of our group had to be bussed off and waited in the lobby until 6 pm to get their new accommodations.
Tour

The tour itself was awesome and Gaetano was very knowledgeable and engaging. I feel he had more than his share of guests and he had his hands full. He seemed to take it all in stride and kept us on track to see all we could. Was everything perfect, no, but I feel he did his best to see we were on time for each days destination. The sour note was our last day when most of us were delayed an additional 2 days to go home. Gaetano did not stay to see we all had flights or even accommodations until we were ready to leave. We were only told he had to prepare for his next tour. Was this the truth? And if so, why not send another representative in person to help us? Very bad way to end trip.

11/27/2017

Service

Answer the phone. Return phone calls.
Tour

The tour guide was outstanding

11/23/2017

Service

I enjoyed my first trip and hope to do it again with Collette.
Tour

The trip was well run and the food and service was good

11/09/2017

Service

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Tour

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11/04/2017

A Beautiful way to see Fatima, Lourdes and Barcelona!

Service

This was our first Collette tour and we both enjoyed it. Rubio our Tour Manager was knowledgeable of all three countries we traveled in and the local tour guides filled in the rest. Transportation and hotels were excellent. The food almost made me feel guilty since this was a religious tour.
Tour

My wife had always wanted to go to Fatima and this tour was perfect. With knowledgeable guides and perfect hotels we were able to visit the shrines and have mass everyday in locations I could not have imagined. Plenty of information at each stay with enough free time to explore and participate in special events.

10/28/2017

Service

As a whole, I very much enjoyed the pilgrimage from Barcelona to Fatima. The food was usually very good. The hotels were very nice, room were extremel6y small but they did serve a purpose. I enjoyed the tours. The tour guide, ***** and the bus driver, ******, were very friendly, cordial and very helpful. Other tour guides as well were very knowledgeable. Actually my only real complaint is not enough time and definitely deserves another pilgrimage. Thank you.
Tour

Very memorable tour and would do it again with Collette.

07/11/2017

Every detail was planned perfectly...food, lodging and additional tours.

Service

They were prompt with every little problem we had on our trip.Enjoyed updates.
Tour

I was not disappointed with any part of the tour. It was more than I expected.

07/06/2017

A truly Catholic Pilgrimage!

Service

Our tour guide, Susanna and driver, Fernando were superb. Travel was very comfortable and the information provided was both interesting and educational. The two "guest" tour guides, Michaele for Montserrat and Carlotta for Las Huelgas were exceptional for their breadth of knowledge.
Tour

Monserrat, Lourdes and Burgos were the most memorable for me.

06/16/2017

Amazing experience

Service

Customer service was outstanding. Our tour director *Personal Details removed by Feefo* was so professional, knowledgable, and an all around pleasure to be with throughout the tour.
Tour

the tour inclusions were perfect and very interesting The candlelight vigil at both Fatima and Lourdes was one of the most moving and memorable experiences of my life

04/29/2017

Service

I would recommend them. Our tour guide was exceptional, however the location of the hotel in Lourdes could have been better.
Tour

The bath at Lourdes was inspirational.

04/27/2017

Good value, top-notch tour leaders

Service

My fifth Collette trip. As always, good value for money , excellent tour leaders and bus drivers. Many included excursions, great planning and flexibility, and good meals with wine included. The pace is getting to be too much for my 71 year old body, but I recommend your company often.
Tour

Everything I'd hoped for and more. Especially La Sagrada Familia Mass in the crypt.