Costa Rica: A World of Nature From $2,999 pp* Featuring Tortuguero National Park, Arenal Volcano & Manuel Antonio National Park

Thank you for traveling with Collette on our Costa Rica World of Nature tour. We're sorry to hear about the issues you experienced at one of the hotels on tour. Your feedback will be reviewed by our Product Design Team so that the overall touring experience for our guests can be improved.

Thank you for traveling with Collette to Costa Rica. Your feedback will be reviewed by the Product Design Team in order to improve the overall touring experience for our guests. The optional tours that did not operate were refunded to your credit card on file on April 10th.

Thank you for traveling with Collette to Costa Rica. We do offer optional activities that are not part of the base land tour. They are an additional cost but you are not required to purchase them. If your feedback pertains to items not including optional tours please contact our Guest Relations Team so we can research your comments.

Hello, thank you for bringing this to our attention.  We have passed along your feedback about the guide from the Jungle Crocodile Safari to our product development team for review.  They'll use it to improve the tour for future guests. 

Hello Janice,
Thanks for sharing your feedback.  We will pass this feedback along to our product and tour manager team.  They will find it useful when improving the tours for future guests.
We appreciate you bringing this to our attention. 

Thank you for choosing us for your recent tour. Maintaining a high level of quality is our number one priority. That priority is extended into every aspect of a vacation experience - from airfare to your tour manager and from meals to hotels. We’re disappointed to hear about your recent experience. \n
\nPlease accept our sincere apology for the conditions you experienced at some of the hotels on tour. We have forwarded your feedback regarding the hotels, as well as your comments on the timing of the sightseeing to our Product Development Team. They will be reviewing this feedback and using it to enhance this tour for our future guests. Thank you for bringing this to our attention.\n
\nWe want to constantly better our product, service, and customer satisfaction. We encourage all feedback as it allows us the opportunity to identify problems and strive to make the necessary corrections. We are thankful for your business and look forward to seeing you on another tour.

Thank you for choosing us for your recent tour. Maintaining a high level of quality is our number one priority. That priority is extended into every aspect of a vacation experience - from airfare to your tour manager and from meals to hotels. We’re disappointed to hear about your recent experience. \n
\nPlease accept our sincere apology for the conditions you experienced at some of the hotels on tour. We have forwarded your feedback regarding the hotels, as well as your comments on the timing of the sightseeing to our Product Development Team. They will be reviewing this feedback and using it to enhance this tour for our future guests. Thank you for bringing this to our attention. \n
\nWe want to constantly better our product, service, and customer satisfaction. We encourage all feedback as it allows us the opportunity to identify problems and strive to make the necessary corrections. We are thankful for your business and look forward to seeing you on another tour.

Hi Marlene, We are so upset to hear about your experience on the Costa Rica tour and that it paled in comparison to Africa. We're looking into this immediately and will be in touch. Thanks, Guest Relations at Collette

We’re sorry to hear that the weather was not in your favour on this tour. We’ve been in touch with our product team and ground handlers and sent them your feedback regarding the wildlife excursions. \n
\n Please accept our sincere apology for the conditions you experienced. Maintaining a high level of quality is our number one priority. That priority is extended into every aspect of a vacation experience - from airfare to your tour manager and from meals to hotels.\n
\nWe apologize that you did not have a great experience with the accommodations. We have also informed the product team about your experience with the hotel, bus and flight options on this tour so that they can plan for more appropriate options. They will be reviewing this feedback and using it to enhance this tour for our future guests. Thank you for bringing this to our attention. \n
\nWe want to constantly better our product, service, and customer satisfaction. We encourage all feedback as it allows us the opportunity to identify problems and strive to make the necessary corrections. \n
\nWe are thankful for your business and look forward to seeing you on another tour.

We're so glad to hear this, Dorothy! Thanks for traveling with Collette! It sounds like you had a wonderful tour in Costa Rica.

So glad to hear this! Thanks so much for the note!

Thanks so much for the response and thanks for choosing Collette!