Alaska Tours & 7-Night Princess Cruise

10/17/2019

Fabulous

Service

Highly recommend Collette for traveling. The tour guides are highly qualified and friendly. Very professional and ready to assist in any way. Love the trios I have taken!!
Tour

So many memories hard to choose just one. Really enjoyed Fairbanks and the land tours, Denali National Park was gorgeous

10/09/2019

Magnificent Trip to Alaska!

Service

Our Tour Manager made the trip a 100 times more enjoyable with her knowledge of Alaska,her organizational skills, and her outstanding personality.
Tour

Hiking with our Tour Manager, the beautiful scenery of Alaska and our Cruise Director on board ship.

10/09/2019

Service

Kathleen Fil made the trip. Collette completed all the tickets and all the transfer of information which is phenomenal, but it's the tour manager that filled in all the gaps, made sure all was going to go smoothly and has more information memorized than most people ever expect. We've been on family trips before, but this was by far the best experience because of Kathleen. Thank you so much!
Tour

All of it! Coordination of all information and all aspects of the tour was GRAND!

10/08/2019

Service

Excellent Tour Manager and very organized itinerary.
Tour

Trip of a lifetime! We had great weather and our itinerary was top notch.

10/08/2019

Great vacation, absolutely beautiful scenery.

Service

The vacation went off without a hitch except for Alaska Airlines loosing my bag. They were able to recover it and get it to me within two days. The land excursions, rooms and included meals in Fairbanks and Anchorage were great. The cruise boat and land excursions were great with the one exception of the totem pole excursion in Ketchikan. This was a Princess sponsored land excursion. All in all we really enjoyed the vacation and would highly recommend this vacation to friends and family.
Tour

The land excursion to Denali and the train ride to Anchorage were the highlights of the trip.

10/07/2019

Service

Tour guide was 5 stars. Alaska was 5 stars. Cruise was 5 start but the 10 hour layover in Seattle on our way to Alaska and the 2 days that we did nothing at the end of the cruise was unacceptiable. The money it cost for those 72 hours could have been put in the fee for airline tickets. I'm not a rocket scientist, but.....Probably the average age of the people on the tour was 70. We were up over 24 hours on the first day. Is that acceptiable? THis was a vacation of a lifetime for most of us, and we started off being totally exhausted. Therefore about half of us got ill, I for one and was in bed for 36 hours and I still have a hackey cough.
Tour

I feel the Princess line catered to the Asians. On my bucket list was to fish in Alaska which we did. The train rides were awesome

Thank you for traveling with Collette on our Alaska Discovery tour. We're very sorry that you were unhappy with your airline arrangements. Your feedback will be reviewed by the Director of Air so that the overall touring experience for our guests can be improved.

Collette Support

10/01/2019

Long long flight layover practically ruined the trip. Too much down time.

Service

Too much down time. 10 hour layover in Seattle almost ruined the trip for us. Alaska was great
Tour

Train rides and the scenery were great. Barry is an awesome guide.

Thank you for traveling with Collette on our Alaska Discovery tour. We're happy to hear you enjoyed Alaska but are sorry to hear you were disappointed with your group's outbound flight schedule. We will share your feedback with the airline and the Air Coordinators for this tour to prevent future problems of this nature.

Collette Support

10/01/2019

Too long & too much waiting at airports

Service

Too long time - wise & too much waiting time at airports. Princess Royal ship wasn't clean & staff aloof
Tour

10 hours waiting in Seattle for Fairbanks flight was way too long & boring - made the day 24 hours without sleep. Bath tubs at the Lodges had rings around. Too quick/early turn around the next morning. Buffets there were good. Ship was too big & too many people. Customs at the end was awful with a lot of standing & waiting - no restrooms handy & too many people waiting to get thru, not only at Vancouver, but back into the States Won't sail with Princess again - formal dining was hard to understand staff & they were slow, couldn't tell us what the items were. The other buffets were nice, but the area too cold & too crowded. Room attendant didn't supply ice at the end of each day as was asked & had a doc. note to that affect.

Thank you for traveling with Collette on our Alaska Discovery tour. We're very sorry to hear about the issues you experienced on tour with us. Your feedback will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.

Collette Support

09/24/2019

Alaska is great, but give us more time to enjoy it!

Service

Our tour manager, Carol, was excellent - kept us informed about everything; the local guides and transportation were also very good and informative. The negative was the non-stop push, no time to absorb what we were seeing or stop to smell the roses, so that everyone I talked to was exhausted.
Tour

My most memorable experiences were in the interior of Alaska. I loved the time we spent on the Tundra Wilderness tour in Denali Park. I also loved the dome-top train ride through the Alaskan wilderness. I felt the interior was the most authentic and wished we could have had double the time there and less cruise.

09/24/2019

Service

This was our first land/ cruise trip that we have taken and was very impressed with how everything was handled. Our tour guide, Carol Wennerstrom was very friendly and informative. The people ( tour guides)) on the train buses, paddle wheel boat were also very good and friendly ( comical too) Even with a couple of unexpected mishaps, things were handled very well. We had a great time and would do it again .
Tour

Mysty fjords plane ride was my husband's favorite, but it was all beautiful and a great experience.

09/24/2019

Stress free, well organized travel experience.

Service

Everything was wel! Planned out. There was excellent communication and the entire trip was stress free.
Tour

The excursions offered were excellent and affordable.

09/19/2019

Service

Janice, your Tour Director, is a fantastic person.
Tour

Excellent service when needed

09/17/2019

Saw very little of Fairbanks and Anchorage. Too much time on the ship.

Service

Janice was excellent. Too many emails prior to the trip.
Tour

Not enough time in the cities. Too much time on the ship.

09/17/2019

Service

Our tour director, Janice Burnette, was exceptional. She was always there to be of service and help. This effort really paid off for us.
Tour

I liked the land tours the best. There was a variety of things to see and do.

09/17/2019

Good until the last day

Service

The bus ride from Vancouver to Seattle was awful and totally unnecessary!!A waste of time and money!!
Tour

River cruise whale watching Talkeetna

Thank you for traveling with Collette on our Alaska Discovery tour. We're sorry to hear you were disappointed with the logistics of the final day. Your feedback will be reviewed by the Product Design Team in order to improve the overall touring experience for our guests.

Collette Support

09/17/2019

Service

Loved our Tour Director Janice Burnett, totally organized and fun! GREAT accommodations, food and fun things to do and see
Tour

Going into Denali National Park was realy enjoyable, loved seeing all the wild animals

09/14/2019

Service

Our accommodations were excellent. Merrin Chivers our tour guide was great very knowledgeable and helpful. We would do a tour with her again. Everything was well planned.
Tour

Seeing Denali was the highlight. We enjoyed all the tour experiences included on land. Everything was well planned.

09/11/2019

Service

Tour guide went out of her way to assure our satisfaction.
Tour

Accommodations and food were just OK

09/11/2019

I would recommend Collette to anyone wanting a first class traveling experi

Service

Our tour guide, Merrin Chivers, was outstanding. She kept us on schedule and helped us in a variety of ways. She was available to field questions and hear our concerns. She was pleasant and a great asset to your company.
Tour

There were so many great moments on our trip, it is difficult to chosen only one. The land portion was grat and I would sat that our tour of Denali National Park was my favorite experience. On the ship, I enjoyed the entertainment.

09/05/2019

Wonderful trip!

Service

The whole trip was handled beyond expectations! I mean, from ground transportation, to air travel, to baggage handling, to accommodations. Our guide Ann Boulais was amazing, we were always well informed and she handled any and all matters with ease and professionalism.
Tour

Glacier Bay and Denali Park were the most memorable, and the Whittier Tunnel was also intriguing.

09/05/2019

No worry travel!!

Service

Excellent in all ways.
Tour

Glacier bay; viewing the glaciers. Animals in Denali.

09/05/2019

Service

The trip was flawless. Our tour manager Ann Boulais was incredible. She was so helpful and knowledgeable.
Tour

This was one of the best trips we have ever done. The places we saw were inspiring

09/05/2019

ALASKA VACATION A TRIP OF A LIFETIME

Service

This was an Alaskan land and cruise vacation, Our trip was the best!. Our tour manager Ann Boulais was wonderfully knowledgeable and professional. I even contacted her before our trip with questions and she assured me she would be meeting us in Seattle. We were a group from Lewiston, Maine plus extras from other parts of the country.
Tour

Our Alaska vacation was truly a trip of a lifetime. I loved the train tour. It was informative and entertaining. Ann Boulais, our tour manager was always there for us and gave us valuable tips and a continuous narrative. We loved every minute of it! Thanks Ann. You are the best!

08/24/2019

Collette is the best

Service

Our Collette tour guide Barney was excellent. He provided lots of details and made the trip fun, educational and go smoothly.
Tour

I really enjoyed the Sternwheeler Discovery in Fairbanks, AK

08/19/2019

Service

They all did an excellent job
Tour

What we did was great but I have gone to Alaska with other companies and the cost was less and we visited more attractions. Like the Alaska Pipe Line, Gold dredging... I just felt this tour was not up to Collette standards.

Thank you for traveling with Collette to Alaska. We're sorry to hear you were disappointed with some aspects of the tour. Your comments will be reviewed by the Product Design Team in order to improve the overall touring experience for our guests.

Collette Support

08/13/2019

had an outstanding experience the tour manager, Kathleen Fil was great

Service

Highly recommend. Tour manager was exceptionally knowledgeable, cordial, friendly, and likable. She wanted to make sure that we all had and enjoyable and worthwhile experience.
Tour

Denali. Everything including the Wilderness tour, the lodging, the Riverboat Cruise. The walking tours that the tour manager had with us almost daily.

08/06/2019

Service

Luggage transfer was done well, accommodations were nice, choice of food good.
Tour

Seeing wild life, whales & glaciers. Train ride was scenic.

08/01/2019

Service

I think we could have flown home the same day from Vancouver or a lot earlier the next day from Seattle.
Tour

Alaska was good and cruise ship was good.

07/30/2019

Great Customer Service

Service

Chuck Tracy was an awesome guide during our trip. He knew what we would need before we needed it! Great Experience from the beginning with Mitchel Mack, Richard Gagne and all the contacts that helped me arrange this tour for my group.
Tour

The tour was Great, our guide was awesome. We loved the options of adding excursions. We loved our flight seeing Ketchican the best, landing in the middle of the fjord and experiencing the peacefulness.... Seeing and learning about the glaciers, experiencing life in Alaska was once in a lifetime for us. The only reason I gave it 4 stars instead of 5 was one of the hotels needed updated and the weather was record breaking highs and most the facilities did not have any kind of air conditioning. I also expected more meals to be included for the price.

07/30/2019

Excellent Tour Manager

Service

Our tour manager was superb!
Tour

The places we toured were all memorable. Meeting "new friends" was also part of the fun.

07/30/2019

Service

Professional and prompt
Tour

Denali National Park, Hubbard Glacier, Mt. Mckinley, train ride, the Golden Princess cruise, everything was well planned.Our tour manager was topnotch!

07/19/2019

Janice Burnett was vey helpful whenever we asked her anything

Service

yes we have used Collette for all our trips....Collette is the best!
Tour

The land and Cruise line was great. Our room stewart, Anthony Cabial and our guys in the dining room Suban and Kotik were great. If you didn't like something they made sure you got a replacement or whatever you needed.

07/16/2019

Collette made this trip very enjoyable especially the tour guide.

Service

Everything was made so convenient for us from baggage handling to the tour guide. Will recommend Collette to others
Tour

Seeing Denali, killer whales and glaciers

07/03/2019

Very good lodges, meals and cruise. Some logistic issues.

Service

Everything was fine but the tour should have ended in Vancouver instead of wasting a day driving to Seattle. There was also no time to visit either city.
Tour

The cruise portion. Beautiful, clean ship with great service, good food and entertainment.

07/02/2019

Service

Our outstanding tour leader Kathleen Fil, breathtaking beauty, wildlife, great hotels, and excellent weather made this a memorable trip. Great job Collette!
Tour

Excellent in all categories.

07/02/2019

Service

Did well on the land tour
Tour

land tour was good but not the Princess Cruise

07/02/2019

Service

Our tour guide was amazing! Kathleen Fils
Tour

Seeing the whales was an amazing experience.

07/02/2019

Service

Ports we visited had flu epidemic. There were 13 in our group . Three spent nights on board princess in your ER. THEY diagnosed with flu from Fairbanks /Denali region
Tour

Unorganized disembark E. coli flu onboard. Ate with sick people

06/18/2019

Service

The service was outstanding from the day of booking to getting us home.
Tour

Out dogsled tour in Juneau on the glacier

06/16/2019

as above

Service

I have always enjoyed my holidays with Collette and hope to continue even though the British office is closing
Tour

All was excellent and amazing

06/12/2019

Great trip because of wonderful advice.

Service

Great advice from both the person we purchased the trip from and the Tour Manager who was excellent.
Tour

Denali natural history tour and the abundance of animals we were able to view.

06/10/2019

Service

Kathleen Kil, our tour guide went beyond the call of duty to give each traveler her best to make our trip a success.
Tour

All of the excursions exceeded our expectations.

06/08/2019

Service

Great personalized service! We had a great tour manager (Kathleen Fil) and she took care of all the details for our group. I would strongly recommend Collette!
Tour

We had a great trip to Alaska and my favorite part was the train ride. Great views, comfortable ride and the tour guide provided lots of information and history. Wonderful cruise on the Island Princess with great food.

06/08/2019

Service

Our guide, Kathleen Fil, was awesome. She personalized all communications which were timely and clear. Kept us on track and excited about the next adventure.
Tour

I especially enjoyed getting up close to the glaciers. Also, there were a few unexpected stops that really ramped up the itinerary.

06/08/2019

Service

They did everything just right!! Our tour guide Kathleen Fil was amazing. Such a people person and so knowledgeable on ever subject. Yes I would and have recommended Collette.
Tour

Everything we wanted to do was either on the tour or could be bought along the way. How many people can say they actually got to dog sled on a glacier???

06/08/2019

Service

What made the tour so great was our tour guide Kathleen Fil. !! She was very organized any problem we had she always found a solution.
Tour

Enjoyed the places we went to and choices of activities. This was my first ever tour/ cruise so if I go again it will be hard to out do this tour.

01/24/2019

Service

Day 1 getting to the starting point was 26 hrs, way too long. Day 2 was way too much activity.
Tour

Denali and the glaciers were incredible.

01/11/2019

Service

the tour guide on this trip was the only6 Collette guide we have not enjoyed . He was not interested in assisting us.
Tour

I guess that is all the space I have but we were surprised no one contacted us over the review right after the trip. Solera our community is looking a another trip to Eastern Canada if Evan is the tour guide we wont go for sure.

Thank you for the additional feedback. It is paramount that our tour managers are professional, courteous and attentive to all our guest's needs. This feedback will be reviewed by your guide's Team Leader.

Collette Support

01/09/2019

Service

All of the activities planned were exceptional. Our Tour guide was very helpful and willing to step outside the box for our group. She provided us with options and information.
Tour

It was a trip of a life time and I loved every part of it.

01/09/2019

No customer service. After 3 trips will never travel with Collette again

Service

We encountered a problem on our trip. A lost bag. Our guide was young and had no experience handling the problem. No one at the corporate level contacted us or Alaska airlines to help us resolve the problem. The bag was sitting in lost baggage from day one. If someone had even bothered or was encouraged to look for the bag we might not have had to forfeit our trip. We were not even offered condolences just an extremely expensive ticket
Tour

See previous forfeiting our cruise

Thank you for traveling with Collette to Alaska. Please accept our sincere apology for the issues you experienced after your luggage was left on the plane in Seattle. Your feedback will be reviewed by the Tour Management and Guest Relations Teams.

Collette Support

01/06/2019

Service

Yes I have traveled with Collette several times since our Alaska trip. Always easy travel.
Tour

The cruise and the glaciers were phenomenal.

01/05/2019

Amazing

Service

Our guide was amazing, the trip was phenomenal
Tour

Just overall wonderful , the guide the , agenda, ect

01/05/2019

Service

Always got suitcases where they needed to be. Not a good value for the price.
Tour

Enjoyed the mixture of land and sea. Boarding proper buses was sometimes confusing when multiple buses were available.

Thank you for traveling with Collette to Alaska. A member of the Guest Relations Team will be reaching out to discuss your feedback

Collette Support

01/04/2019

Comments from an inexperienced traveler who forgot she doesn't fit in coach

Service

To start, we do not travel a lot so we are not as aware as more experienced travelers. A slower paced tour would be more suitable for us, but we took this tour because it was a library fund raiser. Our tour guide Barry was wonderful and we would be willing to go on another tour with him. The people in the group were very pleasant and it was great to meet people from other parts of the country. We had three flights to get to Fairbanks, and that was brutal as we are tall and do not fit into coach seats. It took my husband the entire land segment to recover from the flights.We also do not fit well into buses. Moving just about every day was difficult especially for my husband. He did not go to Denali park at all. The cruise part was fine. Collette's support staff was very helpful. The hotels on the land segment were quite nice.I did not like the family lunch the day of the river boat cruise.
Tour

Seeing Denali - we were fortunate that the mountain revealed itself. And seeing Alaska from the water.

01/04/2019

Service

Our tour director, Evan, was the BEST! But we needed more time at each city or port.
Tour

Not enough time to tour each city or port. Also, time allowed INCLUDED waiting for slower tourists to get on/off busses. You MUST add that on to the time allotted.

01/04/2019

Great time!

Service

I had a great time on the Alaska trip. Another check off my bucket line.
Tour

I loved the land tour and we had a great tour guide.

01/04/2019

Collette helped make our first land tour/cruise first rate!

Service

Our first trip, ever, therefore, we needed all the help we could get and Collette came through. We booked this trip after a Collette presentation at our local Chamber of Commerce. An area travel coordinator, Theresa's Travel, was also present and she acted as our "go-between" for deposits, payments and documents required by Collette.
Tour

Considering this was our first tour, we had no expectations but will measure all future tours by this experience. It's hard to pick one thing that made this trip all that it was except to say Collette and Princess Cruises was outstanding in finding the best of Alaska.

01/04/2019

The trip was amazing as well as our guide.

Service

I can always count on a well planned trip. You get the best quality in everything, but this time my ship accommodating stateroom was suppose to be a balcony and was not. I know the difference in price as I cruise a lot. Asked to change and to late.
Tour

There were a few. I loved the train trip. Beautiful countryside. I loved the lodges we stayed in. The Paddleboat ride and lunch were great. One issue not so great was I was suppose to get a balcony on the ship which I did not get. The stateroom was not good. The flight home was not up to speed and then to be dropped off away from the gate and have to walk up a flight is stairs with bags was not fun. That could of been better.

01/04/2019

ALASKA Discovery Land and Sea

Service

Representatives were easy to reach and problems readily handled.
Tour

The tour itself was great and memorable however, our flight schedule was very bad. Very late start from departure location which caused us to arrive in Alaska within a 20 hour framework. I was the group leader from my area and was in no way involved in selecting the flight times.

01/04/2019

Wonderful tour, GREAT tour director

Service

Everything was handled so well by Stacey, our tour director.
Tour

On an Alaskan cruise??? Are you kidding?? Every day there were memorable experiences!

08/28/2018

Always rates the best.

Service

Thirteenth tour with Collette. First class as always. Took very special care of my entire family.
Tour

Land tour was exceptional. Loved Glacier Bay.

08/16/2018

Service

We had a great time on our trip and would highly recommend Barry, our Collette tour guide. The assistanceCollette provided with connections and luggage with exactly what we needed. The beauty of Alaska was everything we hoped for and more.
Tour

The experience on the cruise was fine. We were on the trip to see all we could of Alaska and really weren't into the entertainment and shopping which were major components of the Princess experience. We loved the river boat trip, the excursions into Denali and all the views of the coast as we cruised to Vancouver. The time we spent viewing the glaciers was unexpectedly amazing and awe inspiring. We were very disappointed that we were not able to book a minisuite on the cruise ship via Collette.

07/25/2018

Too expensive for what we got.

Service

The cost of the trip was too high for what we got. Some of the activities were fabulous as other were too long and mediocre. The last 2 days of the trip were a complete failure, my expectations are to have thing to see or learn every day. In this case the trip should have be completed at the end of the cruise and arrangement made for the trip back home that day.
Tour

The glaciers, bus tour in park with wild animals.

07/17/2018

Service

Well organised. Yes I will travel with Collette again and recommend them.
Tour

Glacier and Denali national Parks

07/08/2018

Collette is the best!

Service

Everything was perfect. We love Collette, this was our 5 tour with Collette.
Tour

The Alaskan Discovery tour was better than I thought it would be. The views, people, food, lodges, etc. Everything was wonderful.

07/04/2018

Totally would recommend Vera!

Service

Traveling today seems so easy but it is not especially in my age group. Vera navigated every part and knew the questions we didn’t know to ask. She took any concerns away! She gave me informed choices as well as day by day info plus money options.
Tour

Safety... luggage taken care of... over the top AK accommodations... Kathy Fil our tour guide was an absolute gift... Now fav experience... dome top train day with the most spectacular train guide and views

07/03/2018

Paid way too much for a sub-par trip

Service

Cruise part was very sub-par, Unclean ship, smell of sewer in hallways, poor food. Strongly suggest you break from Princess.
Tour

Denali part was great--other half--poor

Thank you for your feedback. A member of the Guest Relations Team will be reaching out to you.

Collette Support

06/24/2018

Fantastic trip

Service

Collette has provided excellent service on all four of my tours with them. They anticipate needs, they take steps to meet those needs {wants and desires}, and smooth the way to eliminate problems. They provide information about sites to be seen, advice on leisure time activities and are on top of changes! Marion was great!
Tour

Seeing wildlife was my goal. Saw two mama grizzlies with two cubs each, a fox with two kits, and a mama and little whale breaching. I had some great food. Talkeetna was very interesting.

10/14/2017

Service

Would recommend any collette tour.
Tour

Most favorite: The whale watching tour where we saw a pod of 12 whales all breeching at the same time.

10/14/2017

Service

Enjoyed our trip. The trip to Denali was good and sight-seeing was fun. The Princess cruise was nice, had a balcony and enjoyed views and sights. Food was good. Learned some things on the ship toward the end we wish we had known earlier, like how to get ice for our room. All transfers went well. Our guide was likeable and helpful.
Tour

Seeing wildlife, up close and personal.

10/11/2017

Great guide, Mike Hepler!

Service

Our guide was organized, friendly, and well informed!
Tour

The guide was exceptional

09/12/2017

Exceptional customer service throughout our trip!

Service

Your customer service was exceptional. This was important as this was the first time I booked without the help of a travel service. The trip was all I anticipated it to be save the weather , but for the time of year we visited the climate was rainy . We lucked out in Denali and had a picture perfect day . Saw many animals when we learned other groups had not. The Princess Cruise lines had outstanding service as well. Our guide Barry, did all he could to insure our needs during the trip and always made himself available if needed.
Tour

Denali was one of our most favorite experiences. We saw a lot of wild life - photos on my cellphone . Many Grizzly Bears and Moose was seen along with the Dali Sheep!

09/12/2017

Fantastic,beautiful and fun trip!

Service

This was our first cruise with collette and our second trip using collette. We did a land tour and cruise to Alaska. From the pick up at our home to the airport in New York to Seattle and on to Fairbanks, everything was done so well. Our guide from collette met us in Fairbanks. He was friendly and very helpful. During the tour he was very knowledgeable and made the trip fun. We had many questions especially aboout the cruise, he was always available and answered our questions sometimes twice with patience and understanding. His name was Barry Kobuk.
Tour

The scenery was absolutely breathtaking. Denali National Park was my favorite. We saw so much wldlife in their habitat, grizzybears, wolf, moose, reindeer,etc. The scenery here was beautiful as well.

08/29/2017

Overall well done.

Service

We thought everything was well done, except for the flight schedule. Getting into Fairbanks at 4am est was not fun.
Tour

The whale watching was so much fun.

08/21/2017

Service

Every thing we did was great. It was planned well. I would recommend Collette to anyone and I would choose Collette again.
Tour

Bus tour through Denali National Park, train ride and Stern wheeler Discovery ride.

08/15/2017

Enjoyed Alaskan beauty

Service

Very organized with well thought-out itineraries. We would definitely use them again.
Tour

We thoroughly enjoyed the Sternwheeler cruise, Denali tour, Denali Dinner theatre show, exploring Anchorage, ride to Whittier, and cruise with the various ports.

08/15/2017

Service

Excellent land tour. Excellent cruise. *personal details removed by Feefo* our tour manager, was fabulous. I'd highly recommend this trip!
Tour

Whale watching was a highlight of the trip.

07/20/2017

Wonderful vacation

Service

Tour was organized well, the tour director did a wonderful job with her knowledge of Alaska and the various ports of call.
Tour

Great tour I would recommend to everyone

07/19/2017

Awesome scenery and service

Service

We are thoroughly impressed with the planning and care of each person on the trip. We would never be able to find all the sites and day trips on our own. Collette makes it so easy and we really enjoy all the information given by the tour guides and bus drivers. Not to mention the awesome scenery of our great state of Alaska!
Tour

We love to ride bicycles and were able to do two bike rides. And who ever imaged walking on a glacier or seeing seals from a paddle boat or landing a sea plane near a pod of whales? wow!

07/18/2017

Service

Great trip. Not sure that it was superior to just using the Princess facilities directly.
Tour

Saw lots of wildlife. Loved Denali.

06/20/2017

Service

Improve air quality in cabins
Tour

There was a foul smell in room

06/07/2017

Bucket List Vacation

Service

We were very pleased with our tour director. She was very well informed and very personable. We loved the land part of our tour. It was simply amazing!! We also enjoyed the trip on the dome train. It was very enjoyable. What can we say about the cruise?? It was an absolutely remarkable trip with near perfect weather in one of the most beautiful spots in the world. We loved the trip!!
Tour

Viewing the glaciers and our whale watching tour were both amazing...........

10/01/2016

close but no cigar

Service

The Alaska tours and cruise were great. The disembarkation in Vancouver had nothing to do with Alaska. Remember the name of the cruise was "Alaska Discovery". It also necessitated the purchase of passports. In addition to the extra cost there was the bother of getting photos, filling out forms and worrying about getting the passports in time. The Vancouver city tour delayed our departure for SEATAC and came at an additional expense. This disembarkation also resulted in having to pass through customs - an unnecessary hassle.
Tour

Our tour manager was Chuck Tracy. Chuck was truly outstanding! He was, in fact, the reason I have rated this tour so highly. My wife had some mobility issues and Chuck's compassion and thoughtfulness made our lives much easier during the tour and cruise. Walking is certainly taken for granted by those of us who have no impairment. This makes it difficult for the unimpaired to communicate the degree of rigor involved in boarding buses, ships and airplanes. This is especially evident in the descriptions of walking and stair climbing in the shore excursion information.

09/27/2016

your tour guide was the best Chuck Tracy. He made the trip the best kept a...

Service

your tour guide was the best Chuck Tracy. He made the trip the best kept all of us informed about the history of Alaska and your points of interest were the best. We were so blessed with perfect weather
Tour

Seeing Denali, seeing the wild life, Our tour guide was the best Chuck Tracy. Riding in the glass topped train. Every day was another new adventure. Meeting people from all over.

09/13/2016

Service

The purchase experience was superb as well the entire tour. Kathleen was an awesome tour manager.

08/24/2016

Service

Service on tour was excellent Australian office is new and had quite a few glitches. Had to work hard to get pre tour information and when tour booklet came it was not individualised to our tour just "cut and Paste" repeated over and over

08/03/2016

Outstanding trip

Service

Efficient and courteous. Handled details that made trip very easy and trouble free.
Tour

Day in Denali was outstanding. Close up view of glaciers was incredible. Food on ship was not up to that experienced on other cruise lines.

07/05/2016

Service

The tour manager was exceptional in her dedication to personalized detail. We have been on many tours with many tour managers but never has one spent so much time on preparation. I hate the idea that Princess was involved. All I really wanted was a land tour that included a trip into Denali. Compared to other tours that we have taken, this tour had very few included meals except at sea. If this is typical of Collette I would have to think twice about booking.
Tour

Most memorable was the trip into Denali park. The least favorite part was the dominance of everything by Princess..

07/05/2016

If you want to have fun

Service

This was my first experience with a tour guide. Kathleen Fil is so knowledgeable about Alaska. She's fun and friendly. She seems to know about all the towns in Alaska. Every day we got a love letter informing us of what was going on for the day. Kudos to Collette.
Tour

The most memorable time for me was sitting in the dining room eating lunch and going past the glaciers. Another memorable time was watching the movie under the stars as the ship was gliding by the beautiful mountains. The train ride through Denali Park was amazing.The day was so clear that we have awesome pictures of Denali.

07/05/2016

Service

Excellent planning and tour manager. Kathleen Fil was extremely knowledgeable and friendly. She planned everything ahead and made us feel secure
Tour

Excellent, I would not hesitate to use your company again in the future. However, I would try to deal directly with Collette and not the travel agency. There was too much back and forth when all 3 of us were involved.

07/05/2016

Very happy withe the service and the locations we were taken to.

Service

My girl friend and I were very happy with Collette and Kathleen our tour guide, as she extended her self far beyond what was expected of her. Keeping us informed as to what was coming up every day and looking out for our welfare. Taking us around site seeing when she could have been doing other things. Her attention to details was just great, we were so comfortable with her. If we do another tour it would be with your company and hopefully with Kathleen.
Tour

We were happy with the locations we were brought to and where we stayed. We liked that we were able to have free time to visit locations we found interesting, and that our guide advised us of things we should see and not see. Some of the stops on the land portion of the trip we understood were tourist traps so we conducted our selves appropriately. We were able to get pictures of the local wild life while were on the bus tours. We found the towns of Alaska to be fun to see and the locations a once in a life time visit. We loved it.

06/25/2016

Alaska Tour Experience.

Service

Collette provided excellent service. All arrangements and tour guides were excellent. The only shortcoming was in the area of food. I expected that more meals would be included on the land portion of the trip and I feel that the food on the cruse ship was just average. Because food is not the reason that I took this trip, I did not include it is my excellent rating. I would recommend Collette and this trip to anyone.
Tour

I enjoyed the entire experience.

06/25/2016

Superb experience.

Service

Such captivating beauty in a northern most state of the US.
Tour

Our tour through Denali Natl. Park with super Naturalist/driver, Bill Watkins. Our 4 hr. train ride from Talkeetna to Denali. Riding on our tour bus with Ann Grier, our Collette guide. The unbelievable sights of wildlife, glaciers, and the geological changes due to the elevation and mountains. Our tour by the Star Princess Liner. This was our first experience on an ocean liner. Seeing 3 major cities in Alaska and stopping at the ports for a day each & visit with tour through Vancouver. Interesting to learn about each of the cities, people, cultures, economies.

06/21/2016

Alaskan dream vacation

Service

My husband and I loved our Alaskan tour with our guide. She was very friendly,knowledgeable ,and ready to help and answer any questions you might have. Not always an easy job with so many different personalities and needs. Kristen always did everything with a smile. We would gladly travel with her again. In fact, we would love to know her future tours.
Tour

It would have been nice to have more meals included for land portion. (Breakfasts).

06/21/2016

Service

This was a good tour, but not great. I felt that we had no opportunity to get to know our fellow travelers in our group (Ann's group). We never had meals together--other than the Musical theater show at the Denali Princess Lodge. It would have been fun to have a small social gathering in the beginning to introduce ourselves to one another within maybe an appetizer setting (this expense could have been included in the package).

06/21/2016

Service

Your Tour Director who was with us did an excellent job.
Tour

As sated above the tour director was excellent. Most of the hotels were ok but hardly the best.

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Alaska Discovery Land & Cruise From $3,899 pp* Featuring a 7-night Holland America Cruise

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